psst...10/10/2020

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Comments

  • Spiritual_Chaos
    Spiritual_Chaos Posts: 31,488
    edited October 2020
    mcgruff10 said:
    Spiritual_Chaos said:
    Three million euros shipping here.


    Is that you holding the Swedish flag?!
    No. I'm not a nationalist.
    "Mostly I think that people react sensitively because they know you’ve got a point"
  • ten-vs-vitalogy
    ten-vs-vitalogy Posts: 219
    Spiritual_Chaos said:
    Can you, @Santos L. Halper  and/or @Rubysdad take ONE MINUTE (60 seconds) out of your working day and respond to this?

    This problem occurred on Saturday. And it is Wednesday now. And a lot of European fans are confused because of you NOT COMMUNICATING. I understand from the past that NOT COMMUNICATING is this fanclubs modus operandi in many cases (one could even argue history has shaped it into being a de facto "Brand Promise") -- But come on.

    IT HAS BEEN FOUR (4) DAYS SINCE YOUR NEWSLETTER AND THE SHIPPING PROBLEM

    Get an intern to do it, if your zoom meetings are so stacked that you do not have ONE MINUTE (60 seconds).
    well said
  • dimitrispearljam
    dimitrispearljam Posts: 139,725
    steveddievedder said:
    You have to assume they’re accounting for post-Brexit shipping costs on the basis of a no deal, which just sucks for everyone.
     nothing to do with that 
    "...Dimitri...He talks to me...'.."The Ghost of Greece..".
    "..That's One Happy Fuckin Ghost.."
    “..That came up on the Pillow Case...This is for the Greek, With Our Apologies.....”
  • Parksy
    Parksy Posts: 1,852
    edited October 2020
    My $0.02

    I lost faith and love with 10C in terms of their merch and releases back in 2012.  Because we love PJ, it's often difficult to say bad things about 10C or them in general, but in this case, it kind of needed to be said. 

    When they released PJ20 on bluray, they released a $60 'limited edition - exclusive content' version.  I of course purchased. Later that year, they re-released it on blu ray, with the EXACT same content for $40. 

    I personally didn't care all that much about the packaging, it was more the exclusive content that I wanted and as such, bought the limited edition.  When I saw that a much cheaper version of the movie was being released with THE EXACT SAME CONTENT on it... I questioned 10C. 

    Their response was in my opinion brutal from a customer service standpoint. And it's totally worth mentioning that we are in fact customers here. This is not a free fan club, we pay membership. 

    After explaining why I was a bit annoyed, this was their verbatim response:  "content is identical, packaging is different - 10c"  Verbatim. So I asked why there was a $20 per item difference. Verbatim response: "packaging costs for the reissues are $20 less than the original."  

    Do I take them at their word? A blu ray package can somehow be $20 different per item to manufacture.  Not to mention, they completely dismissed what I believe to be false advertising (exclusive content, my butt).  

    Now we have this fiasco....   and for those "stop complaining - if you don't like it don't buy"   my response is "no."   I pay my dues here and if I want to complain, I shall :)   As for not buying, you're correct.  And I did. I stopped buying releases from 10C because they are simply too expensive and not worth it. When the re-issue vinyl came out, I went local record store. And why not.  Cheaper and easier. There no added value or incentive to buy from 10C. It's remarkable that after market records could somehow be less expensive than buying from 10C because of shipping....  but here we are. Does 10C give two craps? It honestly never seems like it. 
    Post edited by Parksy on
    Toronto 2000
    Buffalo, Phoenix, Toronto 2003
    Boston I&II 2004
    Kitchener, Hamilton, London, Montreal, Ottawa, Toronto 2005
    Toronto I&II, Las Vegas 2006
    Chicago Lollapalooza 2007
    Toronto, Seattle I&II, Vancouver, Philly I,II,III,IV 2009
    Cleveland, Buffalo 2010
    Toronto I&II 2011
    Buffalo 2013
    Toronto I&II 2016
    10C: 220xxx
  • dimitrispearljam
    dimitrispearljam Posts: 139,725
    Parksy said:


    Now we have this fiasco....   and for those "stop complaining - if you don't like it don't buy"   my response is "no."   I pay my dues here and if I want to complain, I shall :)   As for not buying, you're correct.  And I did. I stopped buying releases from 10C because they are simply too expensive and not worth it. When the re-issue vinyl came out, I went local record store. And why not.  Cheaper and easier. There no added value or incentive to buy from 10C. It's remarkable that after market records could somehow be less expensive than buying from 10C because of shipping....  but here we are. Does 10C give two craps? It honestly never seems like it. 
     the thing is this...we are not talking about what band put out fore sale..their call their business
    but here we have the uk shop which suppose to help european fans lower the cost,do not pay taxes and custom
    and the company handles the release and ship em directly says to us..fuck off we gonna steal your money and triple charge the shipping cost..
    thats why im not ordering it..yeah im collector and all,but i dont llike been treated  like that and they think im a fool.
    "...Dimitri...He talks to me...'.."The Ghost of Greece..".
    "..That's One Happy Fuckin Ghost.."
    “..That came up on the Pillow Case...This is for the Greek, With Our Apologies.....”
  • Parksy
    Parksy Posts: 1,852
    dimitrispearljam said:
    Parksy said:


    Now we have this fiasco....   and for those "stop complaining - if you don't like it don't buy"   my response is "no."   I pay my dues here and if I want to complain, I shall :)   As for not buying, you're correct.  And I did. I stopped buying releases from 10C because they are simply too expensive and not worth it. When the re-issue vinyl came out, I went local record store. And why not.  Cheaper and easier. There no added value or incentive to buy from 10C. It's remarkable that after market records could somehow be less expensive than buying from 10C because of shipping....  but here we are. Does 10C give two craps? It honestly never seems like it. 
     the thing is this...we are not talking about what band put out fore sale..their call their business
    but here we have the uk shop which suppose to help european fans lower the cost,do not pay taxes and custom
    and the company handles the release and ship em directly says to us..fuck off we gonna steal your money and triple charge the shipping cost..
    thats why im not ordering it..yeah im collector and all,but i dont llike been treated  like that and they think im a fool.

    Dimi has spoken.  
    Toronto 2000
    Buffalo, Phoenix, Toronto 2003
    Boston I&II 2004
    Kitchener, Hamilton, London, Montreal, Ottawa, Toronto 2005
    Toronto I&II, Las Vegas 2006
    Chicago Lollapalooza 2007
    Toronto, Seattle I&II, Vancouver, Philly I,II,III,IV 2009
    Cleveland, Buffalo 2010
    Toronto I&II 2011
    Buffalo 2013
    Toronto I&II 2016
    10C: 220xxx
  • artforbw
    artforbw Posts: 189
    Parksy said:
    My $0.02

    I lost faith and love with 10C in terms of their merch and releases back in 2012.  Because we love PJ, it's often difficult to say bad things about 10C or them in general, but in this case, it kind of needed to be said. 

    When they released PJ20 on bluray, they released a $60 'limited edition - exclusive content' version.  I of course purchased. Later that year, they re-released it on blu ray, with the EXACT same content for $40. 

    I personally didn't care all that much about the packaging, it was more the exclusive content that I wanted and as such, bought the limited edition.  When I saw that a much cheaper version of the movie was being released with THE EXACT SAME CONTENT on it... I questioned 10C. 

    Their response was in my opinion brutal from a customer service standpoint. And it's totally worth mentioning that we are in fact customers here. This is not a free fan club, we pay membership. 

    After explaining why I was a bit annoyed, this was their verbatim response:  "content is identical, packaging is different - 10c"  Verbatim. So I asked why there was a $20 per item difference. Verbatim response: "packaging costs for the reissues are $20 less than the original."  

    Do I take them at their word? A blu ray package can somehow be $20 different per item to manufacture.  Not to mention, they completely dismissed what I believe to be false advertising (exclusive content, my butt).  

    Now we have this fiasco....   and for those "stop complaining - if you don't like it don't buy"   my response is "no."   I pay my dues here and if I want to complain, I shall :)   As for not buying, you're correct.  And I did. I stopped buying releases from 10C because they are simply too expensive and not worth it. When the re-issue vinyl came out, I went local record store. And why not.  Cheaper and easier. There no added value or incentive to buy from 10C. It's remarkable that after market records could somehow be less expensive than buying from 10C because of shipping....  but here we are. Does 10C give two craps? It honestly never seems like it. 

    Yes.
  • Spiritual_Chaos
    Spiritual_Chaos Posts: 31,488
    edited October 2020
    nvm
    Post edited by Spiritual_Chaos on
    "Mostly I think that people react sensitively because they know you’ve got a point"
  • Spiritual_Chaos
    Spiritual_Chaos Posts: 31,488
    edited October 2020
    Spiritual_Chaos said:
    Can you, @Santos L. Halper  and/or @Rubysdad take ONE MINUTE (60 seconds) out of your working day and respond to this?

    This problem occurred on Saturday. And it is Wednesday now. And a lot of European fans are confused because of you NOT COMMUNICATING. I understand from the past that NOT COMMUNICATING is this fanclubs modus operandi in many cases (one could even argue history has shaped it into being a de facto "Brand Promise") -- But come on.

    IT HAS BEEN FOUR (4) DAYS SINCE YOUR NEWSLETTER AND THE SHIPPING PROBLEM

    Get an intern to do it, if your zoom meetings are so stacked that you do not have ONE MINUTE (60 seconds).
    It has now been six (6) days since the shipping issue with zero communication from you on the issue @Santos L. Halper  and/or @Rubysdad

    And I'm guessing, you are aware of the confusion in the fanbase concerning this, while choosing to stay silent? Please correct me, if I am wrong.


    Post edited by Spiritual_Chaos on
    "Mostly I think that people react sensitively because they know you’ve got a point"
  • Hawk123
    Hawk123 Posts: 2,368
    Does the presale end this week? is that why there is such an urgency to fix the shipping? 
  • goldrush
    goldrush everybody knows this is nowhere Posts: 7,803
    edited October 2020
    I've just checked my old orders and the shipping costs to Australia for previous Vaults were:

    Vault 3 - $5.64
    Vault 4 - $37.49
    Vault 5 - $31.99
    Vault 6 - $37.49
    Vault 7 - $43.99
    Vault 8 - $35.99
    Vault 9 - $35.99

    Vault 10 - $72.99 


    It's really going to suck if I have to miss one but this is a ridiculous price to charge.
    How on earth can it be double the cost from last year?
    “Do not postpone happiness”
    (Jeff Tweedy, Sydney 2007)

    “Put yer good money on the sunrise”
    (Tim Rogers)
  • mookieblalock
    mookieblalock Posts: 3,571
    These guys sure don’t like Media Mail!!
  • dimitrispearljam
    dimitrispearljam Posts: 139,725
    edited October 2020
    I've just checked my old orders and the shipping costs to Australia for previous Vaults were:

    Vault 3 - $5.64
    Vault 4 - $37.49
    Vault 5 - $31.99
    Vault 6 - $37.49
    Vault 7 - $43.99
    Vault 8 - $35.99
    Vault 9 - $35.99

    Vault 10 - $72.99 


    It's really going to suck if I have to miss one but this is a ridiculous price to charge.
    How on earth can it be double the cost from last year?
     triple shipping cost  for us europeans,im not ordering this one unless prices goes down  .
    "...Dimitri...He talks to me...'.."The Ghost of Greece..".
    "..That's One Happy Fuckin Ghost.."
    “..That came up on the Pillow Case...This is for the Greek, With Our Apologies.....”
  • JimmyV
    JimmyV Boston's MetroWest Posts: 19,600
    The radio silence from 10c on this issue is particularly strange and disappointing. 
    ___________________________________________

    "...I changed by not changing at all..."
  • Loujoe
    Loujoe Posts: 11,759
    Maybe something's up. Take care friends.
  • rustneversleeps
    rustneversleeps The Motel of Lost Companions Posts: 2,209
    Or maybe there is nothing to say, the price is the price. 
  • hihobibo
    hihobibo Tampa, FL Posts: 1,140
    goldrush said:
    I've just checked my old orders and the shipping costs to Australia for previous Vaults were:

    Vault 3 - $5.64
    Vault 4 - $37.49
    Vault 5 - $31.99
    Vault 6 - $37.49
    Vault 7 - $43.99
    Vault 8 - $35.99
    Vault 9 - $35.99

    Vault 10 - $72.99 


    It's really going to suck if I have to miss one but this is a ridiculous price to charge.
    How on earth can it be double the cost from last year?
    But on the bright side, its not the 7x increase from V3 to V4.
  • Spiritual_Chaos
    Spiritual_Chaos Posts: 31,488
    Spiritual_Chaos said:
    Can you, @Santos L. Halper  and/or @Rubysdad take ONE MINUTE (60 seconds) out of your working day and respond to this?

    This problem occurred on Saturday. And it is Wednesday now. And a lot of European fans are confused because of you NOT COMMUNICATING. I understand from the past that NOT COMMUNICATING is this fanclubs modus operandi in many cases (one could even argue history has shaped it into being a de facto "Brand Promise") -- But come on.

    IT HAS BEEN FOUR (4) DAYS SINCE YOUR NEWSLETTER AND THE SHIPPING PROBLEM

    Get an intern to do it, if your zoom meetings are so stacked that you do not have ONE MINUTE (60 seconds).



    It has now been seven (7) days (yes that is a full week) since the shipping issue  with zero communication from you on the issue @Santos L. Halper  and/or @Rubysdad

    And I'm guessing, that you are aware of the confusion in the fanbase concerning this, while choosing to stay silent? Please correct me, if I am wrong.

    Also, what would be your reaction if you were on the other side of this type of complete communication void -- would be interested to get an answer to that question @Santos L. Halper  and/or @Rubysdad 
    "Mostly I think that people react sensitively because they know you’ve got a point"
  • Out of My Mind and Time
    Out of My Mind and Time Posts: 1,333
    goldrush said:
    I've just checked my old orders and the shipping costs to Australia for previous Vaults were:

    Vault 3 - $5.64
    Vault 4 - $37.49
    Vault 5 - $31.99
    Vault 6 - $37.49
    Vault 7 - $43.99
    Vault 8 - $35.99
    Vault 9 - $35.99

    Vault 10 - $72.99 


    It's really going to suck if I have to miss one but this is a ridiculous price to charge.
    How on earth can it be double the cost from last year?
    And vault #1 was free. Except the cost of partying at Alpine for days 😄
  • Santos L. Halper
    Santos L. Halper Posts: 1,925
    Hawk123 said:
    Does the presale end this week? is that why there is such an urgency to fix the shipping? 
    Presale does NOT end this week. Give us some time to figure some things out once our full CS team is back from trying to take a few days off. 
    We are still in the middle of a pandemic, please keep this in mind when we don't respond right away.
    Back to my stacked zoom meetings.
    slh 

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