"Lightning Bolt" Vinyl Customer Service Information

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Comments

  • deserteddotse
    deserteddotse Posts: 1,276
    pdalowsky wrote:
    hang fire and give it a few days.

    We cannot hold the tenclub responsible for the quality of the product being received, after all this is clearly a manufacturing cock up, and it is being addressed. Its unfortunate but these things happen and it was certainly not foreseeable.

    shipping times are also somewhat out of their control, they will start to land soon. In terms of the release date promise, its fairly clear the vinyls were late I reaching tenclub, and again they appear to have been let down.

    Its really not something to cancel your membership over......especially with a tour on the horizon we hope

    Unless 10C went with the least expensive option when pressing this vinyl, I can't see this is 10C's fault either.
    Shit happens... When shit happens, it's time to step up as a seller. Have 10C done that? Maybe, maybe not...
    Give a monkey a brain and he'll swear he's the center of the Universe...
  • tribejammer05
    tribejammer05 W'Ville, OH Posts: 696
    Sent them an email last week and they replied once asking for my shipping address. I sent them the info and didn't hear anything back. Yesterday the replacement vinyl arrived on my porch in Ohio.
    "There's a $10,000 bill in it for you."
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    "Uh, all of them. They're having a party. Jimmy Carter's passed out on the couch."

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  • rival.
    rival. Chicago Posts: 7,775
    deserteddotse wrote:
    rival. wrote:
    alright, just played my replacement and it fucking skips during my father's son. that song is unlistenable :fp: :fp: :fp: :fp: :fp:


    i give up.

    Are we 100% sure the replacments are repressed versions? This sucks... :nono:

    the rest of the album was fine and after looking at the vinyl there is a scratch on side A where my father's son probably is causing it to skip.

    i sent them an e-mail this morning explaining this and asking where we go from here.

    now for another wait... :roll:
  • Leezestarr313
    Leezestarr313 Temple of the cat Posts: 14,444
    Hey Tomasz :wave:
    I don't know how often you have already ordered something from 10c, but usually it takes a couple of weeks (up to 6 weeks to Germany) till the stuff arrives in Europe. I think 17 days is still way within reason :) You gotta be a little more patient... Also, international shippings from 10c cannot be tracked (hated that too). This is why you cannot get any info on your package.

    I hope you will receive your record soon and in great shape.
    Tomilol wrote:
    REALLY REALLY MAD!

    here's my email to 10c

    Dear Sir or Madame, I still haven't received my copy of Lightning Bolt vinyl here in Poland.. Today marks the 17th business day since it was allegedly sent on 10th of October. Thinking about a refund from your company. My UPS tracking shows only information

    Oct 10 2013 Shipment information received

    I would really be grateful for any information concerning the delivery. It seems it was not sent at all. I'm really concerned as I also hear about all the defects it may have. Even if I get it back eventually, I don't know how much time it'll be till I get a replacement vinyl.

    If you won't send my vinyl I will declare a REFUND. Just let me know if you're doing ANYTHING concerning this matter. If you're doing nothing, let me know how can I get my money back.

    I'm looking forward to your reply.

    regards

    Please, Pearl Jam, consider a Benaroya Hall vinyl reissue! http://community.pearljam.com/discussion/148993/please-pearl-jam-consider-a-vinyl-benaroya-hall-re-issue


  • drummerboy_73
    drummerboy_73 Las Vegas, NV Posts: 2,011
    Looks like my replacement is on UPS vehicle for delivery today - will check it out when I get home from work and report back.
    Osaka, Japan (2/21/95), San Diego (7/10/98), Las Vegas (10/22/00), San Diego (10/25/00), Las Vegas (6/6/03), Las Vegas (7/6/06), Los Angeles (7/9/06), VH1 Rock Honors (7/12/08), Ed Solo (7/8/11), Ed Solo (11/1/12), Los Angeles (11/23/13)
  • AmishGuy91
    AmishGuy91 Posts: 834
    My replacement looks and sounds worse than my original. The record isn't flat; ie it is wavy is one area and anytime the need goes over that area there's static. Can't really hear it much during harder songs, but the softer songs like Pendulum it's clearly audible every few seconds.

    Emailed <!-- e --><a href="mailto:fisherscustsvc@umusic.com">fisherscustsvc@umusic.com</a><!-- e --> again asking what we need to do to get me a copy without manufacturer defects.

    Wes
  • deserteddotse
    deserteddotse Posts: 1,276
    AmishGuy91 wrote:
    My replacement looks and sounds worse than my original. The record isn't flat; ie it is wavy is one area and anytime the need goes over that area there's static. Can't really hear it much during harder songs, but the softer songs like Pendulum it's clearly audible every few seconds.

    Emailed <!-- e --><a href="mailto:fisherscustsvc@umusic.com">fisherscustsvc@umusic.com</a><!-- e --> again asking what we need to do to get me a copy without manufacturer defects.

    Wes

    How was the replacement shipped?
    Bubblewrapped or was it in a thin cardboard sleeve?
    Give a monkey a brain and he'll swear he's the center of the Universe...
  • DURP
    DURP OhighO Posts: 2,180
    They told me they could not ship to a P.O. box so I imagine I will get mine Sunday when I go to my parents.
    My butt itches!
  • dayday
    dayday Michigan, USA Posts: 93
    replacement vinyl arrived today via UPS. it was shipped in a good cardboard mailer with extended edges so there will be no chance of crushed corners. record came in a poly lined, white inner sleeve with a plain black outer sleeve that was shrink wrapped. it is normal in every way a high quality record should be - perfectly clean, flat, and dead quiet, even at high volume. very satisfied!
    now i'm just waiting for the replacement jacket and sleeve, which should be here in another month or so.
    "i'll ride the wave~where it takes me"

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  • AmishGuy91
    AmishGuy91 Posts: 834
    deserteddotse wrote:
    AmishGuy91 wrote:
    My replacement looks and sounds worse than my original. The record isn't flat; ie it is wavy is one area and anytime the need goes over that area there's static. Can't really hear it much during harder songs, but the softer songs like Pendulum it's clearly audible every few seconds.

    Emailed <!-- e --><a href="mailto:fisherscustsvc@umusic.com">fisherscustsvc@umusic.com</a><!-- e --> again asking what we need to do to get me a copy without manufacturer defects.

    Wes

    How was the replacement shipped?
    Bubblewrapped or was it in a thin cardboard sleeve?

    Wasn't bubblewrapped but was in a good cardboard record mailer. I got an immediate response from umucic, they are gonna send me another replacement.

    Wes
  • perfectlefts14
    perfectlefts14 Posts: 2,078
    The replacement vinyl sounds 1,000,000 times better than the original. Thank You UMG / Republic for making this right! :clap::clap::clap: :thumbup:
    Tell the captain
    'This boats not safe
    And we're drowning.'
  • Hugh Freaking Dillon
    Hugh Freaking Dillon Posts: 14,010
    is it weird that my LB records sounds just fine? why would some work and some not?
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  • DewieCox
    DewieCox Posts: 11,432
    deserteddotse wrote:
    pdalowsky wrote:
    hang fire and give it a few days.

    We cannot hold the tenclub responsible for the quality of the product being received, after all this is clearly a manufacturing cock up, and it is being addressed. Its unfortunate but these things happen and it was certainly not foreseeable.

    shipping times are also somewhat out of their control, they will start to land soon. In terms of the release date promise, its fairly clear the vinyls were late I reaching tenclub, and again they appear to have been let down.

    Its really not something to cancel your membership over......especially with a tour on the horizon we hope

    Unless 10C went with the least expensive option when pressing this vinyl, I can't see this is 10C's fault either.
    Shit happens... When shit happens, it's time to step up as a seller. Have 10C done that? Maybe, maybe not...

    I dunno about cost to press, but United Pressing is notoriously spotty, so unless there is some stipulation in their distribution deal with Universal, PJ camp deserves at least a little blame. This is still clearly a manufacturing screw up.
    Hugh Freaking Dillon wrote:
    is it weird that my LB records sounds just fine? why would some work and some not?

    There are so many different things wrong I gotta believe this was a major rush job. Mine was clean, with a couple pops, but the volume level was really low. Others have big scratches, some have glue blobs, rough trimming around the edge, fingerprinted records, missing parts of the packaging, etc etc.

    I'd guess at some point the workers at the plant felt less rushed and were able to take more time and care instead of speeding through everything.
  • hrd2imgn
    hrd2imgn Southwest Burbs of Chicago Posts: 4,924
    I think they are all Nirvana fans settling an old score, laughing hysterically at us all.

    They were prompt with my response, we'll wait and see on the vinyl, gosh I hope it is better than this coaster I have right now.
  • May 30th
    May 30th Posts: 1,891
    my replacement vinyl got dropped off today in calgary, canada! that took three days to ship from the states. that is unheard of fast. going to spin tonight.
  • partizanpack
    partizanpack Posts: 16
    I just got my replacement vinyl. I feel bad for everyone who didn't get their original yet.
  • Gremmie03
    Gremmie03 Posts: 507
    dayday wrote:
    now i'm just waiting for the replacement jacket and sleeve, which should be here in another month or so.

    How did you go about getting a new album jacket?
    Demented and sad, but social
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  • Tbow
    Tbow Posts: 57
    Anyone else not get an email back? No response for almost 2 weeks I am disappointed enough with my vault 3 vinyl I recived... :fp: play the game
  • BV84003
    BV84003 Holt, MI Posts: 478
    My replacement copy came in today! I hadn't heard anything since last week when Lori asked for my address and said more information would be coming soon. Really amazed at how quickly this was handled. Unfortunately, I still haven't gotten the chance to listen to the new copy. That's upsetting to hear that the same issues could be prevalent....

    I really didn't want to throw out the original, so just gave it to a friend with the warning that there are some pops present on my sample playthrough. Maybe a deep cleaning could help it.
    2003 Clarkston MI #2 | 2004 Grand Rapids MI | 2013 London ON | 2014 Detroit MI | 2016 Toronto ON #1 | 2025 Nashville TN #2
  • evo
    evo Airdrie, Scotland Posts: 185
    received my first copy today but its got a mark/scratch on the b side that's effecting the last 3 songs. i've emailed the company, so need to see what happens now.
    Hail Hail

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