"Lightning Bolt" Vinyl Customer Service Information

SomethingCreative

got my replacement in WA. It looks and sounds much better than the first, but this one is very sharp around the edge. It plays, I'm happy.

terrym08

I sent an email on the 24th about my vinyl, so far no response of any kind. :evil:

Leezestarr313

Yay, just got my replacement vinyl in the mail too! They didn't reply to my email when I sent them my address, just shipped the vinyl. It's looking great, no smudges, scratches or goo :thumbup:

Checked Pendulum first, and it's flawless. There was a little scratchy noise between this and the next song, but I can live with that. Oh, and mine has sharp edges too... Overall it still seems a little noisy, but a 99% improvement Well done, guys! Thank you!

Tomilol

YES YES YES and a small sad NOOOOOOO ... :?

I've finally received my Lightning Bolt vinyl after more than 20 days. I got it today and right away I started playing it. Unfortunately - there is a problem with the last song on side A - Infallibe- it crashes somewhere in the middle - always in the same moment- that has to be some kind of recording error, as there is no scratch visible. There are some smudges but the rest of the songs are all right - some little cracks.. also sharp edges in my copy.. Any ideas what I should do now?

The packaging looks amazing.. The envelope where the vinyl is was a little torn - but I can live with that

And I got stickers!

PJ_Soul

Tomilol wrote:

YES YES YES and a small sad NOOOOOOO ... :?

I've finally received my Lightning Bolt vinyl after more than 20 days. I got it today and right away I started playing it. Unfortunately - there is a problem with the last song on side A - Infallibe- it crashes somewhere in the middle - always in the same moment- that has to be some kind of recording error, as there is no scratch visible. There are some smudges but the rest of the songs are all right - some little cracks.. also sharp edges in my copy.. Any ideas what I should do now?

The packaging looks amazing.. The envelope where the vinyl is was a little torn - but I can live with that

And I got stickers!

Look at the first post in this thread for the email address that you send your address to and request a replacement vinyl.

gerald605

terrym08 wrote:

I sent an email on the 24th about my vinyl, so far no response of any kind. :evil:

I thought the same thing...after about a week i checked my SPAM folder and there it was....about a day later from a person named Luttrell, Francene <Francene.Luttrell@umusic.com>

terrym08

Thanks for the info but no messages in the spam folder either. I re-sent the email today, we will see what happens.

gerald605 wrote:

terrym08 wrote:

I sent an email on the 24th about my vinyl, so far no response of any kind. :evil:

I thought the same thing...after about a week i checked my SPAM folder and there it was....about a day later from a person named Luttrell, Francene <Francene.Luttrell@umusic.com>

kevwalker

Well, I just received my third vinyl copy (SECOND replacement vinyl) of LB today in the post.

I had originally ordered through the Ten Club and had a similar experience to most everyone else here (my original copy had some audio issues, as I'm sure you're familiar with). I emailed the customer service address once it was posted, and the replacement copy showed up in a reasonable amount of time last week (and sounds MUCH better).
I was happy that this was handled, and considered it a done deal.

So today I was very surprised to receive an ADDITIONAL replacement vinyl on my doorstep.
I've already emailed about returning the extra copy (I'm sure things are crazy in that department regarding this issue, and there are plenty of others who could benefit from owning a proper copy). I suppose I could just keep a sealed copy for collector's sake if it comes to that, but that seems slightly excessive (I don't need 3 copies, even if one is inferior).

If UMG lets me keep this copy, I will gladly mail it to someone in need of a "Fixer" (sorry - had to do it). I will update this post once I hear back from the manufacturer.

*UPDATE* Official response: "Just keep it".

PJ_Soul

kevwalker wrote:

Well, I just received my third vinyl copy (SECOND replacement vinyl) of LB today in the post.

I had originally ordered through the Ten Club and had a similar experience to most everyone else here (my original copy had some audio issues, as I'm sure you're familiar with). I emailed the customer service address once it was posted, and the replacement copy showed up in a reasonable amount of time last week (and sounds MUCH better).
I was happy that this was handled, and considered it a done deal.

So today I was very surprised to receive an ADDITIONAL replacement vinyl on my doorstep.
I've already emailed about returning the extra copy (I'm sure things are crazy in that department regarding this issue, and there are plenty of others who could benefit from owning a proper copy). I suppose I could just keep a sealed copy for collector's sake if it comes to that, but that seems slightly excessive (I don't need 3 copies, even if one is inferior).

If UMG lets me keep this copy, I will gladly mail it to someone in need of a "Fixer" (sorry - had to do it). I will update this post once I hear back from the manufacturer.

I know someone else who had the same thing happen. I guess they are just out of control and not tracking things too well over there right now.... I thought that it probably wouldn't be worth their time and expense to deal with refunding the return shipping expense to get the second one back, but am interested to know what they say about this!

kevwalker

PJ_Soul wrote:

kevwalker wrote:

Well, I just received my third vinyl copy (SECOND replacement vinyl) of LB today in the post.

I had originally ordered through the Ten Club and had a similar experience to most everyone else here (my original copy had some audio issues, as I'm sure you're familiar with). I emailed the customer service address once it was posted, and the replacement copy showed up in a reasonable amount of time last week (and sounds MUCH better).
I was happy that this was handled, and considered it a done deal.

So today I was very surprised to receive an ADDITIONAL replacement vinyl on my doorstep.
I've already emailed about returning the extra copy (I'm sure things are crazy in that department regarding this issue, and there are plenty of others who could benefit from owning a proper copy). I suppose I could just keep a sealed copy for collector's sake if it comes to that, but that seems slightly excessive (I don't need 3 copies, even if one is inferior).

If UMG lets me keep this copy, I will gladly mail it to someone in need of a "Fixer" (sorry - had to do it). I will update this post once I hear back from the manufacturer.

I know someone else who had the same thing happen. I guess they are just out of control and not tracking things too well over there right now.... I thought that it probably wouldn't be worth their time and expense to deal with refunding the return shipping expense to get the second one back, but am interested to know what they say about this!

Official response: "Just keep it". That's all the email said.

PJ_Soul

kevwalker wrote:

PJ_Soul wrote:

kevwalker wrote:

Well, I just received my third vinyl copy (SECOND replacement vinyl) of LB today in the post.

I had originally ordered through the Ten Club and had a similar experience to most everyone else here (my original copy had some audio issues, as I'm sure you're familiar with). I emailed the customer service address once it was posted, and the replacement copy showed up in a reasonable amount of time last week (and sounds MUCH better).
I was happy that this was handled, and considered it a done deal.

So today I was very surprised to receive an ADDITIONAL replacement vinyl on my doorstep.
I've already emailed about returning the extra copy (I'm sure things are crazy in that department regarding this issue, and there are plenty of others who could benefit from owning a proper copy). I suppose I could just keep a sealed copy for collector's sake if it comes to that, but that seems slightly excessive (I don't need 3 copies, even if one is inferior).

If UMG lets me keep this copy, I will gladly mail it to someone in need of a "Fixer" (sorry - had to do it). I will update this post once I hear back from the manufacturer.

I know someone else who had the same thing happen. I guess they are just out of control and not tracking things too well over there right now.... I thought that it probably wouldn't be worth their time and expense to deal with refunding the return shipping expense to get the second one back, but am interested to know what they say about this!

Official response: "Just keep it". That's all the email said.

Thanks!

HesCalledDyer

Man, emailed 10 days ago & got a reply last Monday and still haven't gotten my replacement. And already people are getting a third copy, lol! Ugggghhhh!!

capthowdy1027

Still waiting on my replacement. How are people tracking their shipments? Nobody ever gave me a tracking number.

Leezestarr313

capthowdy1027 wrote:

Still waiting on my replacement. How are people tracking their shipments? Nobody ever gave me a tracking number.

I never got a tracking number for the replacement either, not even a notification that it has been sent. Be patient, it will come

Dr. J

I received my replacement copy today. It sounds a lot better! Didn't notice any issues at all!

capthowdy1027

Leezestarr313 wrote:

capthowdy1027 wrote:

Still waiting on my replacement. How are people tracking their shipments? Nobody ever gave me a tracking number.

I never got a tracking number for the replacement either, not even a notification that it has been sent. Be patient, it will come

Oh, I'm fine. No hurry at all, just curious about how people tracked it.

HesCalledDyer

capthowdy1027 wrote:

Leezestarr313 wrote:

capthowdy1027 wrote:

Still waiting on my replacement. How are people tracking their shipments? Nobody ever gave me a tracking number.

I never got a tracking number for the replacement either, not even a notification that it has been sent. Be patient, it will come

Oh, I'm fine. No hurry at all, just curious about how people tracked it.

I was wondering that myself.

Walking the miles

I finally got my initial vinyl today and it has the same sound issues. The packaging though was in great shape. Complete with stickers! At least I can now order my replacement vinyl. One step closer....

Primal

Every day for the past week or so I've headed home after work in the hopes that today might be the day that I can order my replacement copy....maybe today is that day

dirtybo0ts

Has anyone in Canada still not received their vinyl copy? I pre-ordered both the vinyl and CD the first day it was available and the CD came 2 weeks ago, still no vinyl. I know the vinyl will ship package vs letter for the CD, but still...shipping notification came out the same day. Worried if it is defective I will miss the chance to get a replacement.