Message from UPS to our European Super Deluxe Customers

Bryan Seale

redrock wrote:

Bryan Seale wrote:

Another thing, I an't imagine many places in Ireland selling it, it'd probably be only available in Dublin and Cork etc and I won't be in anywhere near said places for a few months.

Amazon, play.com.... don't need to go into a record shop.

Well you see my main problem there is I never though of that haha I saw it on the 10c, got very excited and ordered it without second thought

grazman

Personally when i ordered i didnt mind paying a little more than buying from a shop, the exclusive bit for me was some of them would be signed by the band and i might get one. Turns out no bugger has come forward with a signed copy yet so odds of me getting a signed one were 1 in a million. Then on top of paying a little bit more for it at 10c i was then asked to pay £30.13 customs at my door so hesitantly handed over the cash feeling a little peeved. I paid around £30 for shipping to the UK and if i'd have known i'd have to hand over another £30 because i live outside the USA then i would have bought from a shop. I think 10c needs to take quite a bit of responsibility for this for using UPS and being vague in their 'exclusive' super deluxe deal to members. They should have been more clear that nothing was exclusive and all versions would be sold in shops, how much the shipping charges would likely be for european customers and how many copies of the deluxe editions would actually be signed... then i could have made a better judgement. I think like a lot of members you think your getting something exclusive to being a 10c member and want to pay the band directly and your gonna get it at a decent price but if the exact same boxset is costing me nearly double when i buy from 10c instead of a shop, then im gonna shop elsewhere for it in future.

dimitrispearljam

Bryan Seale wrote:

redrock wrote:

Bryan Seale wrote:

Another thing, I an't imagine many places in Ireland selling it, it'd probably be only available in Dublin and Cork etc and I won't be in anywhere near said places for a few months.

Amazon, play.com.... don't need to go into a record shop.

Well you see my main problem there is I never though of that haha I saw it on the 10c, got very excited and ordered it without second thought

AS WE ALL DID

dimitrispearljam

grazman wrote:

Personally when i ordered i didnt mind paying a little more than buying from a shop, the exclusive bit for me was some of them would be signed by the band and i might get one. Turns out no bugger has come forward with a signed copy yet so odds of me getting a signed one were 1 in a million. Then on top of paying a little bit more for it at 10c i was then asked to pay £30.13 customs at my door so hesitantly handed over the cash feeling a little peeved. I paid around £30 for shipping to the UK and if i'd have known i'd have to hand over another £30 because i live outside the USA then i would have bought from a shop. I think 10c needs to take quite a bit of responsibility for this for using UPS and being vague in their 'exclusive' super deluxe deal to members. They should have been more clear that nothing was exclusive and all versions would be sold in shops, how much the shipping charges would likely be for european customers and how many copies of the deluxe editions would actually be signed... then i could have made a better judgement. I think like a lot of members you think your getting something exclusive to being a 10c member and want to pay the band directly and your gonna get it at a decent price but if the exact same boxset is costing me nearly double when i buy from 10c instead of a shop, then im gonna shop elsewhere for it in future.

...100% AGREE WITH YOU,,UPS ASK ME 200$ EXTRA!!!!!!!

Irish Al

Bryan Seale wrote:

Cinnamon Girl wrote:

It's surprising that so many folks thought it was exclusive to 10c. I didn't get that impression at all.

I do feel for all my friends over the ocean...bum trip. I'm just curious how this is all going to play out.

I knew it wasn't exclusive to 10c but I liked the idea of paying straight to the band..... and I must say, I'd love to get a signed copy

Another thing, I can't imagine many places in Ireland selling it, it'd probably be only available in Dublin and Cork etc and I won't be in anywhere near said places for a few months.

Thanks for taking an interest too

This will definitely be available everywhere in Ireland. There is a huge marketing push from Sony on this product (eircom advertising online, in stores). You'll pick it up if you want to refuse the one from 10C (...but it could be signed )

Bryan Seale

Irish Al wrote:

This will definitely be available everywhere in Ireland. There is a huge marketing push from Sony on this product (eircom advertising online, in stores). You'll pick it up if you want to refuse the one from 10C (...but it could be signed )

Man, if this turns up in Waterford in a few days I'm gonna be seriously pissed

Think I'll just accept it to be honest, it could be signed, very small small smaaaaaaaaaaall chance but still

Lone Wolf

Package arrived in Holland last Thursday.......I was charged €19,50 of which an amount of €10 is provisional
(no idea what for :? )

The other €9,50 is tax....

redrock

Bryan Seale wrote:

Well you see my main problem there is I never though of that haha I saw it on the 10c, got very excited and ordered it without second thought

Young and impulsive!! Or maybe just impulsive

burtschips

grazman wrote:

Personally when i ordered i didnt mind paying a little more than buying from a shop, the exclusive bit for me was some of them would be signed by the band and i might get one. Turns out no bugger has come forward with a signed copy yet so odds of me getting a signed one were 1 in a million. Then on top of paying a little bit more for it at 10c i was then asked to pay £30.13 customs at my door so hesitantly handed over the cash feeling a little peeved. I paid around £30 for shipping to the UK and if i'd have known i'd have to hand over another £30 because i live outside the USA then i would have bought from a shop. I think 10c needs to take quite a bit of responsibility for this for using UPS and being vague in their 'exclusive' super deluxe deal to members. They should have been more clear that nothing was exclusive and all versions would be sold in shops, how much the shipping charges would likely be for european customers and how many copies of the deluxe editions would actually be signed... then i could have made a better judgement. I think like a lot of members you think your getting something exclusive to being a 10c member and want to pay the band directly and your gonna get it at a decent price but if the exact same boxset is costing me nearly double when i buy from 10c instead of a shop, then im gonna shop elsewhere for it in future.

good post... lots of panto here... this seems pretty spot on to me. I'm going to buy from hmv, i don't feel like i am doing anything disloyal to the band... it's simple economics, i'm still a fan. Hope you guys who got stung by UPS get something in return.

bnewman19

burtschips wrote:

grazman wrote:

Personally when i ordered i didnt mind paying a little more than buying from a shop, the exclusive bit for me was some of them would be signed by the band and i might get one. Turns out no bugger has come forward with a signed copy yet so odds of me getting a signed one were 1 in a million. Then on top of paying a little bit more for it at 10c i was then asked to pay £30.13 customs at my door so hesitantly handed over the cash feeling a little peeved. I paid around £30 for shipping to the UK and if i'd have known i'd have to hand over another £30 because i live outside the USA then i would have bought from a shop. I think 10c needs to take quite a bit of responsibility for this for using UPS and being vague in their 'exclusive' super deluxe deal to members. They should have been more clear that nothing was exclusive and all versions would be sold in shops, how much the shipping charges would likely be for european customers and how many copies of the deluxe editions would actually be signed... then i could have made a better judgement. I think like a lot of members you think your getting something exclusive to being a 10c member and want to pay the band directly and your gonna get it at a decent price but if the exact same boxset is costing me nearly double when i buy from 10c instead of a shop, then im gonna shop elsewhere for it in future.

good post... lots of panto here... this seems pretty spot on to me. I'm going to buy from hmv, i don't feel like i am doing anything disloyal to the band... it's simple economics, i'm still a fan. Hope you guys who got stung by UPS get something in return.

I agree, I only purchased it from TC because I thought it was 'exclusive' to fan club members, similiar to the last album with the live concert CD. If I knew it would be available at HMV etc I would have purchased it there. Atleast you could check it to see if had been damaged too - unlike something that has been sent 5000miles in the post. I do not have a problem paying any VAT or duty that the UK government slap on it , as much as it sucks. It is, however, paying the $50 for postage for something i can pick up in a shop 5 minutes from my house, thats sucks, and could have been avoided if the facts were stated on TC.

pdalowsky

looks like we all learned an important lesson re the next reissue.

I think the tenclub will see a lot fewer orders.

dave grolsch

pdalowsky wrote:

looks like we all learned an important lesson re the next reissue.

I think the tenclub will see a lot fewer orders.

defo there mate,none of this left to guess shite,from now on no random amounts i want a figure,if 20 are signed i want to know that 20 are signed,if 50quid doesnt cover shipping i want to know,otherwise amazon or just listen to the original,wont get fooled again by ups or 10c,cant afford it.

dimitrispearljam

im just wondering how they will do that,,,we will wait to see what they will tell us..about to accept or refuse,,,
ups ask me 200$ for the box extra,,and ofcourse ill refuse if the 10c dont solve this,,,as a friend say that if they sell u something the have be say it exactly,,140$ + 50 $ for shipping,,that was the deal,,and for sure i dont want to pay extra money especially to ups..ok and the goverment i dont think need my money for taxis that will come for deluxe edition!@!!its music,,and lets say that they want do the best for the fans,,,what can they do now?already say to fans if the cost is low pay it...they will refude the money?to difficult,,and to fans like me that ill refuse the delivery,,they do what?will take back the box and send it with the post office?and who will pay for that...i suppose the person who have the idea to send the boxes with ups this time and didnt no the problem with ups,-europe-custom-vat,,is the person who have to give the solution,,my opinion is so simple..give the fans with any way the deluxe edition to the price they bought it,,,its not good that the fans think the 10club cheat on them,,,and if u see us as costumers,,,,so the deal was wrong,,and u have to give the product in the price we bought it,or refund the money,,

bnewman19

bnewman19 wrote:

burtschips wrote:

grazman wrote:

Personally when i ordered i didnt mind paying a little more than buying from a shop, the exclusive bit for me was some of them would be signed by the band and i might get one. Turns out no bugger has come forward with a signed copy yet so odds of me getting a signed one were 1 in a million. Then on top of paying a little bit more for it at 10c i was then asked to pay £30.13 customs at my door so hesitantly handed over the cash feeling a little peeved. I paid around £30 for shipping to the UK and if i'd have known i'd have to hand over another £30 because i live outside the USA then i would have bought from a shop. I think 10c needs to take quite a bit of responsibility for this for using UPS and being vague in their 'exclusive' super deluxe deal to members. They should have been more clear that nothing was exclusive and all versions would be sold in shops, how much the shipping charges would likely be for european customers and how many copies of the deluxe editions would actually be signed... then i could have made a better judgement. I think like a lot of members you think your getting something exclusive to being a 10c member and want to pay the band directly and your gonna get it at a decent price but if the exact same boxset is costing me nearly double when i buy from 10c instead of a shop, then im gonna shop elsewhere for it in future.

good post... lots of panto here... this seems pretty spot on to me. I'm going to buy from hmv, i don't feel like i am doing anything disloyal to the band... it's simple economics, i'm still a fan. Hope you guys who got stung by UPS get something in return.

I agree, I only purchased it from TC because I thought it was 'exclusive' to fan club members, similiar to the last album with the live concert CD. If I knew it would be available at HMV etc I would have purchased it there. Atleast you could check it to see if had been damaged too - unlike something that has been sent 5000miles in the post. I do not have a problem paying any VAT or duty that the UK government slap on it , as much as it sucks. It is, however, paying the $50 for postage for something i can pick up in a shop 5 minutes from my house, thats sucks, and could have been avoided if the facts were stated on TC.

With the postage and duty/VAT it cost a UK member 65pounds more for the tenclub version (165pounds, i.e. 133pounds Tenclub cost including postage + 32 UK Duty.) than the HMV, amazon etc(99.99pounds). Almost double the price, not very fair, i'd say. I have also seen retailers offering prizes for pre ordering it. Why didn't it state clearly that it would be available everywhere?

Bryan Seale

redrock wrote:

Bryan Seale wrote:

Well you see my main problem there is I never though of that haha I saw it on the 10c, got very excited and ordered it without second thought

Young and impulsive!! Or maybe just impulsive

18 years old my friend

pdalowsky

30 here and just as stoopid!!!!

I even bought the deluxe and legacy from ten club, costing me another $40 in shipping or whatever. christ i'm dumb

redrock

Bryan Seale wrote:

redrock wrote:

Bryan Seale wrote:

Well you see my main problem there is I never though of that haha I saw it on the 10c, got very excited and ordered it without second thought

Young and impulsive!! Or maybe just impulsive

18 years old my friend

So sweet! (this coming from a mothering 'oldie') :P

rhinosaur

redrock wrote:

maggiee wrote:

and i'm really surprised that everyone is shocked that some Europeans feel ripped off.

I certainly don't think that anyone is shocked that some Europeans FEEL ripped off. I think people are shocked that the Europeans HAVE BEEN charged crazy surcharges. You are reading wrong. Also, I think that most people did know it was not exclusive, but those do not post it (though some have).

Hi,

I ordered my copy on Dec 10th, five days before 10C sent that e-mail announcing all four editions would be available in stores (albeit, nothing was stated about being widely available overseas). Unfortunately I am unable to give you the exact phrasing of the first announcements of this reissue, as I believe it was only in the Goods section of the tenclub.com website, but in full honesty, I only remember them replying some e-mails regarding this with sentences like "once it's gone, it's gone". Furthermore, nothing was ever said about it being eventually shipped via UPS, and I bought it on the assumption (my bad) that it was going to be sent through the carrier they usually hire for 99.999% of shipments to Europe (really my bad?).

But it's all cool when all turns out well. I have refused to pay the 90+ charges that UPS Portugal is trying to steal from me. Let's wait and see... I won't accept having to pay anything else than VAT and what's legally warranted. If I have to give UPS one cent more than the US$50 I've originally paid, the package is going back and I'll ask for a refund from either Ten Club or my credit card agency.

adcady

Scandal!
Paying twice as much as the retail price , for exactly the same stuff !! Never again ! TC will never see my money again , i'm so disappointed

belfast1

aaaaaaaaaarrrrrrrrrrgggggggggggggghhhhhhhhhhhhhhhhhhhh :evil: