Message from UPS to our European Super Deluxe Customers

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Comments

  • CJMST3K
    CJMST3K Posts: 9,722
    Bryan Seale wrote:
    CJMST3K wrote:
    It's clear in all my posts that "I'm in the US" and "I'm not in your boat"? I like to stand up for what's right, and talk about what's wrong. I have sympathy for those in this situation, and explain my reasoning. Is that a problem?

    I have no problem with it man, I'm very grateful to be honest :D



    Hey... a compliment. Thanks! :)

    Fight the good fight guys. You have a legitimate gripe. Cheers! :D
    ADD 5,200 to the post count you see, thank you. :)
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  • snutzyboy
    snutzyboy Posts: 3
    Its nice to see that all you people in the USA are in agreement with us. cheers
  • Bryan Seale
    Bryan Seale Posts: 17
    CJMST3K wrote:
    Hey... a compliment. Thanks! :)

    No worries man :D

    I really wanna know whats going on with that extra $50 I paid for shipping if I have to pay roughly the same when it gets here.
    Kind words are the music of the world.
  • ms. goldenwords
    ms. goldenwords Posts: 387
    CJMST3K wrote:
    Bryan Seale wrote:
    CJMST3K wrote:
    It's clear in all my posts that "I'm in the US" and "I'm not in your boat"? I like to stand up for what's right, and talk about what's wrong. I have sympathy for those in this situation, and explain my reasoning. Is that a problem?

    I have no problem with it man, I'm very grateful to be honest :D



    Hey... a compliment. Thanks! :)

    Fight the good fight guys. You have a legitimate gripe. Cheers! :D

    The more people talking about this - whether they are directly affected or not - the more attention it gets, and the better for the folks who have been screwed. I'm not going to place blame here, because obviously that can go in way too many justifiable directions, and it seems to me that the 10club is looking for a solution. With that said: So sorry guys, this sucks! I'd be pissed too. :?

    If it were me I would hold on to those receipts, BUT if I hadn't already accepted the package/paid the ridiculous charge, I would refuse the package and try to stop payment through my credit card for the original purchase. 10club can't blame you for that, I don't think. Sure, maybe you should have done a bit more research, but honestly, if they didn't say they'd be shipping UPS and they charged you the $50 for shipping, what credit card company wouldn't agree to stop payment? Maybe I'm wrong, or have just had good experiences in this regard with my credit card companies. I would then buy it when it becomes available locally. I mean, it should be released next week, no? Saving those charges would be worth a few more day's wait, no?

    I could certainly be missing a major detail here, but I'm just saying what "I would do"... perhaps figuring anyone cares is a misstep :):lol::D
  • Bryan Seale
    Bryan Seale Posts: 17
    ms. goldenwords wrote:
    The more people talking about this - whether they are directly affected or not - the more attention it gets, and the better for the folks who have been screwed. I'm not going to place blame here, because obviously that can go in way too many justifiable directions, and it seems to me that the 10club is looking for a solution. With that said: So sorry guys, this sucks! I'd be pissed too. :?

    If it were me I would hold on to those receipts, BUT if I hadn't already accepted the package/paid the ridiculous charge, I would refuse the package and try to stop payment through my credit card for the original purchase. 10club can't blame you for that, I don't think. Sure, maybe you should have done a bit more research, but honestly, if they didn't say they'd be shipping UPS and they charged you the $50 for shipping, what credit card company wouldn't agree to stop payment? Maybe I'm wrong, or have just had good experiences in this regard with my credit card companies. I would then buy it when it becomes available locally. I mean, it should be released next week, no? Saving those charges would be worth a few more day's wait, no?

    I could certainly be missing a major detail here, but I'm just saying what "I would do"... perhaps figuring anyone cares is a misstep :):lol::D

    I would do that but I live a good few hours drive from anywhere in Ireland that might stock the Super Delux Edition. And It's already been charged to the card too :?

    Thanks for the advice anyway man :)
    Kind words are the music of the world.
  • JOEJOEJOE
    JOEJOEJOE Posts: 10,829
    Not a problem, however, when I hear the expression "standing up for what's right", I think of fighting the real injustices of the world!...but thats just me! Carry on![/quote]


    This is not a political injustice, I agree. Not sure what your previous post was about... oh well. Get the torches!! ;)

    But seriously, getting hit up for these insane duties when they could have more easily bought it at a local music store without all this hassle and cost... all these fans were sideswiped. I hope it all works out for them. They don't deserve this.[/quote]


    I agree that it sucks...and I didn't mean to sound like Bono!
  • CJMST3K
    CJMST3K Posts: 9,722
    JOEJOEJOE wrote:
    I agree that it sucks...and I didn't mean to sound like Bono!

    HAHAHAHAHA!

    ...you're alright JOEJOEJOE. You're alright.

    :)
    ADD 5,200 to the post count you see, thank you. :)
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  • AP159916
    AP159916 Portugal Posts: 4
    JordyWordy wrote:
    redrock wrote:
    SleightOfHand wrote:
    Members of the EUROPEAN UNION should NOT pay any taxes because goods bellow the value limit of EUR 150.00 are NOT subject to customs duties.

    Council Regulation (EC) No 274/2008 of 17 March 2008:
    http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L:2008:085:0001:01:EN:HTML

    I'm thinking this directive is for goods within the member states, not imported from non-member states, so would not apply to goods from the US. I may be wrong....

    you're completely right.

    WRONG

    Goods (with the value limit of EUR 150.00) from any non-EU country are NOT subject to customs duties.

    Please note that this directive is from 2008. Until 2008 the value limit was EUR 22.00

    Now you have to pay VAT but NOT the customs taxes.
  • Pegasus
    Pegasus Posts: 3,754
    BlackCo wrote:
    Dans ce cas je vais te prendre de haut (c'est mieux que de derrière, merci mon dieu)

    I must insist ! It is a Ten Club responsibility, that is of course if the TC is competent and reliable. Making sure their clients (us) do not pay more than expected is the least they can do (i mean it's the job !) especially when (out of nowhere) you decide to change your delivery supplier !

    (Come again some other time to tell me that i'm assisted dear Pegasus !)
    but you DID NOT pay more than you should have. you ARE expected to pay VAT on imported goods. by law. end of story.
    if you paid more than you COULD have paid had you bought it somewhere else, that's YOUR problem, not 10c's. they didn't force you to buy from them. If I'm to spend over €150 on something, I know I make sure to shop around to get the best deal possible!
    It was already 30% more expensive just with the shipping!
    JordyWordy wrote:
    What did that $50 go towards?
    sending 8lbs of goods safely 5000miles across an ocean in a handful of days and delivered to your door?
    check USPS to see how much a 8lbs package ship for: not cheaper and no security/tracking.
    actually, check Royal Mail or Parcelforce for a laugh.
    AP159916 wrote:
    10C should have stated in the description that the shipping would be through UPS.

    With the book PEARL JAM Vs. AMES BROS LTD. EDITION ($245) there were not any additional taxes.
    not sure where you are, but in the UK books have 0% VAT so you wouldn't pay VAT on one no matter what its cost (and if there's no VAT there's no associated fee).

    considering how ignorant people seem to be about customs, I don't think that telling them it was going through UPS (which also meant coming MUCH faster) would have changed anything. after all it only made it from likely to certain to pay customs.

    yes the £11 collected extra by UPS sucks (as does the £8 from Royal Mail, except theirs mean delay) and should be much lower, but that's not 10c's fault there is such a fee, and would have it been included in the postage fee, postage would have been higher and that's all.

    I feel sorry for you guys that ended up paying far more than you could have, but it's not 10c's fault you have.
  • Zod
    Zod Posts: 10,916
    I like seeing any thread that bashes UPS. I'm in Canada so I feel everyone's pain. I'm sure people noticed as soon as Canadian's realized it was being shipped UPS we all started to complain, because we knew they'd nail us with hefty brokerage fees.

    Thankfully the 10c upgraded the shipping to expedited. Its not really my point though.

    It seems all international customers who have dealt with UPS know how bad they can be. It's a pity retailers still use them for shipping :(
  • jmk
    jmk Posts: 425
    Then we could argue with the customs and UPS that the whole package doesn't include music recordings which we pay 22%, but the things worth most are the books that are included, which of we pay a VAT of 8% in Finland and 0% in Great Britain? ;) . Let's say Eddie Vedder personally wrote that notebook. ;);) . This way we could save some extra euros... If they find out the true price + shipping... Otherwise we'll just be satisfied with the VAT of the country you live in plus the $15 brokerage fee that I think Ten Club should refund us.

    More than that I won't be willing to pay in extra fee's...

    Have to go to sleep now. It's 01:45 in the night already, here in Finland...
    Stockholm - 07/07/2012
  • lowenan
    lowenan Posts: 79
    Bryan Seale wrote:
    CJMST3K wrote:
    It's clear in all my posts that "I'm in the US" and "I'm not in your boat"? I like to stand up for what's right, and talk about what's wrong. I have sympathy for those in this situation, and explain my reasoning. Is that a problem?

    I have no problem with it man, I'm very grateful to be honest :D

    I feel the same way. It's nice to see someone who is not affected sticking up for what's right, even if saving the rain forest is more important.
  • JordyWordy
    JordyWordy Posts: 2,261
    Pegasus wrote:
    sending 8lbs of goods safely 5000miles across an ocean in a handful of days and delivered to your door?
    considering how ignorant people seem to be about customs, I don't think that telling them it was going through UPS (which also meant coming MUCH faster) would have changed anything. after all it only made it from likely to certain to pay customs.

    yes the £11 collected extra by UPS sucks (as does the £8 from Royal Mail, except theirs mean delay) and should be much lower, but that's not 10c's fault there is such a fee, and would have it been included in the postage fee, postage would have been higher and that's all.

    I feel sorry for you guys that ended up paying far more than you could have, but it's not 10c's fault you have.

    right i get all that, i buy stuff from america online regularly. but why have $50 set aside initially to pay UPS & then be hit with €15 surcharge by UPS at the door? why am I paying the courier twice? if there was a logical breakdown of the costs, it would be fine. like i said, i also buy from 10c and if theres ever extra charges they usually warn in advance, thats all. theyre looking into sorting out the people that got properly screwed with the €100 charges, so thats good.

    Ten deluxe pack cost: $150
    Shipping costs & Vat: $110. i just feel a little sideswiped, but ill get over it.
  • Bryan Seale
    Bryan Seale Posts: 17
    JordyWordy wrote:

    right i get all that, i buy stuff from america online regularly. but why have $50 set aside initially to pay UPS & then be hit with €15 surcharge by UPS at the door? why am I paying the courier twice? if there was a logical breakdown of the costs, it would be fine. like i said, i also buy from 10c and if theres ever extra charges they usually warn in advance, thats all. theyre looking into sorting out the people that got properly screwed with the €100 charges, so thats good.

    Ten deluxe pack cost: $150
    Shipping costs & Vat: $110. i just feel a little sideswiped, but ill get over it.

    You're from Ireland yeah? Is it only gonna be €15? I thought it was gonna be something like €40
    Kind words are the music of the world.
  • JordyWordy
    JordyWordy Posts: 2,261
    Bryan Seale wrote:
    JordyWordy wrote:

    right i get all that, i buy stuff from america online regularly. but why have $50 set aside initially to pay UPS & then be hit with €15 surcharge by UPS at the door? why am I paying the courier twice? if there was a logical breakdown of the costs, it would be fine. like i said, i also buy from 10c and if theres ever extra charges they usually warn in advance, thats all. theyre looking into sorting out the people that got properly screwed with the €100 charges, so thats good.

    Ten deluxe pack cost: $150
    Shipping costs & Vat: $110. i just feel a little sideswiped, but ill get over it.

    You're from Ireland yeah? Is it only gonna be €15? I thought it was gonna be something like €40

    i am indeed from Ireland. 8-)

    The charge on delivery was €45 (or $61): €15 was UPS charges, €30 was the VAT charge (that part is fair enough)...i was just surprised to have to pay even more to UPS after the initial $50.

    dont worry about it cos the guys & gals will give an answer soon, should fix everything!! *crosses fingers*
  • nitzanpm
    nitzanpm Posts: 4
    is someone from israel got it already? if so' how mach was the tax from UPS?
  • redrock
    redrock Posts: 18,341
    edited March 2009
    AP159916 wrote:
    WRONG

    Goods (with the value limit of EUR 150.00) from any non-EU country are NOT subject to customs duties.

    Please note that this directive is from 2008. Until 2008 the value limit was EUR 22.00

    Now you have to pay VAT but NOT the customs taxes.

    OK... we could go on forever with this. As far as I know in the UK one pays custom duties on ALL goods shipped. If it is under a certain amount, it is a flat rate (google if you want to know what it is). What I DO know is that if the custom duties are less than £7, this duty will be waived (so therefore one may think duties are not applicable). So, in the UK, custom duties are paid on ALL goods from the US. There are all kinds of different rules as well depending on what is sent, if the declaration form has been filled in,etc.

    But who cares..... No one is disputing VAT or custom charges here. They are disputing additional UPS charges.
    Post edited by redrock on
  • TheAnti-Santa
    TheAnti-Santa Posts: 137
    My problem with this is not really the VAT, and it's not really the $50 shipping, my problem is that when this was announced by the Ten Club it was made to seem like it would be an exclusive only available through this website. I think at least 75% of us Europeans ordered from the Ten Club thinking this was the case only to see that we could have got it for about half the final cost. Nothing pleases me more than supporting this band and this website but you must see how this has gotten a bit out of hand.

    Ten Club next time this happens please, please, please let us know up front that it will be available for general release. Thanks.
    amongstthewav.es
    2006 - Leeds Festival
    2007 - London
    2009 - Manchester / London
    2010 - Berlin
    2012 - Manchester I / Manchester II / EV Manchester
  • redrock
    redrock Posts: 18,341
    TheAnti-Santa wrote:
    ....when this was announced by the Ten Club it was made to seem like it would be an exclusive only available through this website.

    Ten Club next time this happens please, please, please let us know up front that it will be available for general release. Thanks.

    "From the e-mail sent 15th December

    Pearl Jam announces the reissue of TEN:
    Four special edition packages in stores 3/24/2009
    Ten Club pre-sale begins now"

    "Pre-orders of the Super Deluxe Edition begin today, through the Ten Club at PearlJam.com. All four editions will be available for purchase on March 24, 2009. "

    How more obvious does it need to be. Pre-sale with the 10C, available for purchase March 24th..... READ BEFORE JUMPING INTO THINGS
  • Jammalambo
    Jammalambo Posts: 1,321
    "No one is disputing VAT or custom charges here. They are disputing additional UPS charges."

    That's what I'm trying to say from the beginning.. With USPS regular mail the extra charge would be around 30 euros, that's what I was expecting.. But UPS charge additional costs, and this is pure BULLSHIT.. Like said befoore, we paid $50 to TC, and then we have to pay extra costs to UPS? Maybe monday I will receive my package (it's already in Italy, according to the tracking), and if the courier asks more than 30-35 euros I will be very disappointed..

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