Message from UPS to our European Super Deluxe Customers

pdalowsky

so lets get this right are they refunding all clearance fees??

pdalowsky

I'll admit, I cant be bothered to read it all to find out, this whole shambolic mess has started to bore me to tears

theo667

i'm so happy i didn't order it from 10c..
i'm gonna order it from amazon uk..

CR65191

So Mr Santos, what is the latest news?

jmk

cclayes wrote:

I guess i got lucky today, i got mine delivered to perth, scotland and didnt pay a penny extra.....happy days.

Don't get your hopes up. When I called UPS to ask about the UPS fee (that's 11,50€ in Finland), they told me that they'll send a bill in the mail, containing the VAT and UPS fee. In some countries these fees must obviously be payed when you receive the package at your door and some will have the bill later in the mail.

Bisko

I have bought in december from Ten Club the superdeluxe edition at 134 euro!
yesterday i have received it by Ups and i have spolt 48 euro! :x
So i have spolt 182 euro! :(
If i have known that the super deluxe edition in Italy i would have bought neat to 120 euro!!!! :x :x :x
Look here! :?
http://www.lafeltrinelli.it/products/08 ... 237&cat1=3

talkshowhost

dimitrispearljam wrote:

u think i have to go there?yes yes,,300 miles away from the town is athens,,the ticket to go and back is 120 $,,and go and pay what?more 200 the tell me to deliver?its ajoke and a bad one,,sorry but i dont trust anyone this time,,and ten club will solve this,thats the bigger joke.

Oh, I was under the impression that the airport is somewhere near you and not that far away. I see that's not really an option under this circumstances. By the way, I would be even more outraged by the fact that the charge for every day holding your package since it's that far. I mean, nobody can expect form you to drop everything and take a day off from work/school/etc. just to make a day trip picking up your goods. That's indeed not even poor service, that's no service at all. So yes, you're even entitled to yell at them (which I think is still unhealthy ). Were all those facts included in your email to the 10c?

jmk

Pegasus wrote:

talkshowhost wrote:

Based on the purchase of one box-set you wouldn't have to pay any duties except the VAT. The limit for duties is an item value of 150€, you won't be charged for anything you import of lesser value (with the exception of alcohol, tabacco anbd perfumes). The 150€ limit is an EU-standard, so it's definitely valid in Greece as well as here in Germany. So there could lie you problem as you've ordered two boxes. If they come in one shipment the item value is 280$ (it doesn't matter how many items are contained, it's the item value per shipment) and thus more than 150€. In this case the customs can collect duties (and, again, those are not based only on the item value but on the total value of the shipment including p&p, in this case on 380$) and duties are really expensive (I don't know any amounts but I'm sure the greek customs have a website). If you received only one tracking number from UPS that's most likely the case and I think there won't be anything the 10c could to for you (except accepting the return of the items and refunding you at least the money for the items).

actually Duty is not bad for regular stuff (I believe it's for most things 2.5% in the UK), it's excise duty (Alcohol and tabacco) that is really expensive and those do not fall into the €150 waiver anyway.
So the fact he got 2 at once should actually not make it more expensive because he'd trade the 2.5% duty against only 1 UPS handling fee.
The numbers he's getting are very strange and he's one of the few that I believe has grounds for appeal (the Portugueses too)

I'm sorry to say, but I think you're wrong about the 150€ limit. The EU customs regulations actually say that if the value of a product + shipping, imported from a non-EU country exceeds 150€, you must pay custom duties. There's a great bulletin with information about ordering from the internet at the Finnish customs website (only in Finnish) with examples on what you must pay in VAT and duties when ordering from non-EU countries (and what you don't have to pay when ordering from the EU). I'll do a translation of an example so you'll see the rules in the EU. The VAT amount obviously depends on the country and so does the minimum amount that is collected, but the 150€ rule should be the same. If it exceed our duty is 3,5%. Don't know if that duty % depends on the EU country as the VAT does.

the example is:

"A private person orders DVDs by mail. The price including shipping is 50 euros

a) The DVDs are ordered from Great Britain, which is a EU country.
The buyer don't have to pay custom duties, (because the UK is a EU country). The seller is responsible for accounting the VAT to the right member state". (This is why amazon.co.uk adds the VAT at checkout, when I order something to Finland).

"b)The DVDs are ordered from the USA. Shipping charges are 15€. There is no customs duty collected, because the total value of the goods doesn't exceed 150€. Because the total value of the goods exceeds 22 €, we count the VAT:
-the VAT is 22%, based on the tax for the import in other words, the price of the item + the shipping costs (50€)= 11€
The VAT will be collected as it's amount exceeds 10 euros"

The excise duty doesn't have anything to do with the 150€ limit if you look at the example. I do believe that it doesn't matter how many products there is in dimitris case. It's the total value that counts. I don't understand what you meant by trading the duty fee against the UPS fee.

dimitrispearljam

talkshowhost wrote:

dimitrispearljam wrote:

u think i have to go there?yes yes,,300 miles away from the town is athens,,the ticket to go and back is 120 $,,and go and pay what?more 200 the tell me to deliver?its ajoke and a bad one,,sorry but i dont trust anyone this time,,and ten club will solve this,thats the bigger joke.

Oh, I was under the impression that the airport is somewhere near you and not that far away. I see that's not really an option under this circumstances. By the way, I would be even more outraged by the fact that the charge for every day holding your package since it's that far. I mean, nobody can expect form you to drop everything and take a day off from work/school/etc. just to make a day trip picking up your goods. That's indeed not even poor service, that's no service at all. So yes, you're even entitled to yell at them (which I think is still unhealthy ). Were all those facts included in your email to the 10c?

of course..this is my mail to 10 club:
hi again i just accept the shippment as u send yesterday and now ill wait if the ups will provide adjustment credits to the appropriate UPS-related clearance fees after delivery.couse the woman of ups i speak in the phone said that they never do that..
they ask me exactly
+65 euros (means 88$) for ups employee for do the work of custom clearance.
+65 euros (means 88$) cargo,vat.taxis and golder air
and dont forget this is in double couse i order 2 boxes,,,
the only i really can understand for paying is vat and taxis which is 37euros(50$)

10c ignore me what i say and answer this:

Please contact: <!-- e --><a href="mailto:jvickerman@ups.com">jvickerman@ups.com</a><!-- e -->
10c

they dont care anymore i see its my problem and ups now,,clean their hands,,,just confirm that they think im a piece of shit

Pegasus

jmk wrote:

I'm sorry to say, but I think you're wrong about the 150€ limit. [..]
The excise duty doesn't have anything to do with the 150€ limit if you look at the example. I do believe that it doesn't matter how many products there is in dimitris case. It's the total value that counts. I don't understand what you meant by trading the duty fee against the UPS fee.

I probably didn't phrase it correctly because that's exactly what I was saying...(and the limit is on goods only, but if it exceeds it, the duty, or VAT, are on goods+postage.)

I mean trading as in 2 separate shipment (and treated separately) would trigger 2 UPS charge, but each are under the €150 so no Duty, whilst the 2 shipments if treated together would only have 1 UPS charge but go above the €150 limit and therefore have Duty.
So it balance's out.

Regardless his UPS charge and VAT are too high.

jmk

talkshowhost wrote:

Schoki wrote:

Had to pay 26 EUr today here in Germany to get my Super Deluxe. Was that standard in Europe? What did u guys/gals here had to pay extra? Thanks in advance for you numbers.

45€, 33 VAT plus 12 to UPS for the great service :?

What's your VAT %. Looks like they've been digging in the box and finding out that the value was actually $190 instead of the $100, written on the package... :(

redrock

dimitrispearljam wrote:

10c ignore me what i say and answer this:

Please contact: <!-- e --><a href="mailto:jvickerman@ups.com">jvickerman@ups.com</a><!-- e -->
10c

Obviously 10C didn't ignore you because they responded. I am sure your emotions are running very high at the moment (with reason) but since the problem DOES lie with UPS, contacting this person at UPS is probably the right course of action. Whereas 10C can talk/negotiate with UPS on a higher/more general level, it is UPS which can look at each case individually and sort each one out. They did say the charging issue was a problem with THEM and THEY were trying to sort it out. So... e-mail the contact given at UPS and don't just talk to anybody there as they will not have a clue of what is happening.

Yield72

Glad not buying this by 10C.
just come from the store ( FNAC) and spend 99.50 euros for this.

jmk

Pegasus wrote:

jmk wrote:

I'm sorry to say, but I think you're wrong about the 150€ limit. [..]
The excise duty doesn't have anything to do with the 150€ limit if you look at the example. I do believe that it doesn't matter how many products there is in dimitris case. It's the total value that counts. I don't understand what you meant by trading the duty fee against the UPS fee.

I probably didn't phrase it correctly because that's exactly what I was saying...(and the limit is on goods only, but if it exceeds it, the duty, or VAT, are on goods+postage.)

I mean trading as in 2 separate shipment (and treated separately) would trigger 2 UPS charge, but each are under the €150 so no Duty, whilst the 2 shipments if treated together would only have 1 UPS charge but go above the €150 limit and therefore have Duty.
So it balance's out.

Regardless his UPS charge and VAT are too high.

Ok, now I got what you meant. Are you actually sure that they count it like that? I mean 2 separate shipments and not looking at it as one person ordering from outside the EU for a total amount that exceeds 150€.

dimitrispearljam

Pegasus wrote:

jmk wrote:

I'm sorry to say, but I think you're wrong about the 150€ limit. [..]
The excise duty doesn't have anything to do with the 150€ limit if you look at the example. I do believe that it doesn't matter how many products there is in dimitris case. It's the total value that counts. I don't understand what you meant by trading the duty fee against the UPS fee.

I probably didn't phrase it correctly because that's exactly what I was saying...(and the limit is on goods only, but if it exceeds it, the duty, or VAT, are on goods+postage.)

I mean trading as in 2 separate shipment (and treated separately) would trigger 2 UPS charge, but each are under the €150 so no Duty, whilst the 2 shipments if treated together would only have 1 UPS charge but go above the €150 limit and therefore have Duty.
So it balance's out.

Regardless his UPS charge and VAT are too high.

look down to iunderstand what exactly the charge me for
+65 euros (means 88$) for ups employee for do the work of custom clearance(really isnt that in the shiping cost?
+65 euros (means 88$) cargo,paperwork 15 euros vat.taxis 37 euros and golder air company 13 euros
\
and put this double couse i order 2,,

Pegasus

dimitrispearljam wrote:

of course..this is my mail to 10 club:
hi again i just accept the shippment as u send yesterday and now ill wait if the ups will provide adjustment credits to the appropriate UPS-related clearance fees after delivery.couse the woman of ups i speak in the phone said that they never do that..
they ask me exactly
+65 euros (means 88$) for ups employee for do the work of custom clearance.
+65 euros (means 88$) cargo,vat.taxis and golder air
and dont forget this is in double couse i order 2 boxes,,,
the only i really can understand for paying is vat and taxis which is 37euros(50$)

10c ignore me what i say and answer this:

Please contact: <!-- e --><a href="mailto:jvickerman@ups.com">jvickerman@ups.com</a><!-- e -->
10c

they dont care anymore i see its my problem and ups now,,clean their hands,,,just confirm that they think im a piece of shit

ok, 10c told you to talk directly to that guy at UPS.
HAVE YOU?
if not, then stop moaning here and email him; then if he brushes you off you can come back and vent.
10c are helping you by putting you directly in contact with someone that can actually do something about it. it's always better to talk to someone directly rather than through several people, information transits much better...ever played Chinese whispers?

Pegasus

jmk wrote:

Ok, now I got what you meant. Are you actually sure that they count it like that? I mean 2 separate shipments and not looking at it as one person ordering from outside the EU for a total amount that exceeds 150€.

They can do either, I've no idea which one they did.
I know that through normal post I never had it combined, and though I never used UPS, when I did DHL, they never combined either.
It doesn't really matter in the end, in that case anyway.

dimitrispearljam

Pegasus wrote:

dimitrispearljam wrote:

of course..this is my mail to 10 club:
hi again i just accept the shippment as u send yesterday and now ill wait if the ups will provide adjustment credits to the appropriate UPS-related clearance fees after delivery.couse the woman of ups i speak in the phone said that they never do that..
they ask me exactly
+65 euros (means 88$) for ups employee for do the work of custom clearance.
+65 euros (means 88$) cargo,vat.taxis and golder air
and dont forget this is in double couse i order 2 boxes,,,
the only i really can understand for paying is vat and taxis which is 37euros(50$)

10c ignore me what i say and answer this:

Please contact: <!-- e --><a href="mailto:jvickerman@ups.com">jvickerman@ups.com</a><!-- e -->
10c

they dont care anymore i see its my problem and ups now,,clean their hands,,,just confirm that they think im a piece of shit

ok, 10c told you to talk directly to that guy at UPS.
HAVE YOU?
if not, then stop moaning here and email him; then if he brushes you off you can come back and vent.
10c are helping you by putting you directly in contact with someone that can actually do something about it. it's always better to talk to someone directly rather than through several people, information transits much better...ever played Chinese whispers?

when u leave from the cashier there is not mistake,after ,im answering in people who talk to me,,couse they can tell whatever they want,,ill pay not them,,the ups from friday dont contact me after 4 emails,,the ups in greece ask me to pay or send the boxes back,,no body tell me what to do,,,,just pay ...

Irish Al

Any 10C updates, emotions are running very high here???

jmk

Irish Al wrote:

Any 10C updates, emotions are running very high here???

I'm sure they are updating so that they can announce the winner of the Ten T-shirt contest. I really hope that vinyl T-shirt has won .