Message from UPS to our European Super Deluxe Customers

Pegasus

talkshowhost wrote:

I'm not sure, but wasn't the shipping for the book that much cheaper? I think I remember 40$ for something smaller than the box, but maybe I'm mixing up something here.

it still is (was actually more I think for the SE one, probably because of insurance), and is the reason I'm yet to buy it even though I know there can't be customs and it's not available anywhere else... waiting the next tour in the US to get it sent to some friends there and bring it back, I forgot to do that last year.

CloudDog23

To make matters worse, I am unable to download the MP3s of "Drop In The Park" as

"Our records show that you are coming from the following country: United Kingdom
Unfortunately at this time, purchasing music and promotional code redemption are restricted to US residents."

Talk about adding insult to injury.

JordyWordy

CloudDog wrote:

To make matters worse, I am unable to download the MP3s of "Drop In The Park" as

"Our records show that you are coming from the following country: United Kingdom
Unfortunately at this time, purchasing music and promotional code redemption are restricted to US residents."

Talk about adding insult to injury.

Don't worry, Its not active till tomorrow. try it then.

Pegasus

CloudDog wrote:

To make matters worse, I am unable to download the MP3s of "Drop In The Park" as

"Our records show that you are coming from the following country: United Kingdom
Unfortunately at this time, purchasing music and promotional code redemption are restricted to US residents."

Talk about adding insult to injury.

There was a coupon code for Drop in the Park in my UK copy ordered from HMV, so that must be an error that they'll need to correct (I haven't tried downloading it yet).

CloudDog23

JordyWordy wrote:

CloudDog wrote:

To make matters worse, I am unable to download the MP3s of "Drop In The Park" as

"Our records show that you are coming from the following country: United Kingdom
Unfortunately at this time, purchasing music and promotional code redemption are restricted to US residents."

Talk about adding insult to injury.

Don't worry, Its not active till tomorrow. try it then.

Thanks, hope you are right, or I'll be driven to acquire it via other means.

On an unrelated note, "Mamma Son", anyone have any tips for listening to this on an MP3 player, if any of us don't own a cassette deck?

dimitrispearljam

Pegasus wrote:

talkshowhost wrote:

Based on the purchase of one box-set you wouldn't have to pay any duties except the VAT. The limit for duties is an item value of 150€, you won't be charged for anything you import of lesser value (with the exception of alcohol, tabacco anbd perfumes). The 150€ limit is an EU-standard, so it's definitely valid in Greece as well as here in Germany. So there could lie you problem as you've ordered two boxes. If they come in one shipment the item value is 280$ (it doesn't matter how many items are contained, it's the item value per shipment) and thus more than 150€. In this case the customs can collect duties (and, again, those are not based only on the item value but on the total value of the shipment including p&p, in this case on 380$) and duties are really expensive (I don't know any amounts but I'm sure the greek customs have a website). If you received only one tracking number from UPS that's most likely the case and I think there won't be anything the 10c could to for you (except accepting the return of the items and refunding you at least the money for the items).

actually Duty is not bad for regular stuff (I believe it's for most things 2.5% in the UK), it's excise duty (Alcohol and tabacco) that is really expensive and those do not fall into the €150 waiver anyway.
So the fact he got 2 at once should actually not make it more expensive because he'd trade the 2.5% duty against only 1 UPS handling fee.
The numbers he's getting are very strange and he's one of the few that I believe has grounds for appeal (the Portugueses too)

i suppose u talk about me,,,,,
i order 2 boxes..and are different shipping boxes and 2 different tracking numbers..completly different between them,,the prices 380 are total

70 euros (means 95$) for vat,custom.dont exactly understand
+65 euros (means 88$) for ups employee for do the work of custom clearance..
total 135 euros (183 $)
and i order 2 boxes so its 270 euros (means 366$)..the prices are with today price in the bank,,between dollars and euros,,
as much as i right in the post this number of money as much my face become more red from how angre i becoming//

cclayes

I guess i got lucky today, i got mine delivered to perth, scotland and didnt pay a penny extra.....happy days.

dimitrispearljam

cclayes wrote:

I guess i got lucky today, i got mine delivered to perth, scotland and didnt pay a penny extra.....happy days.

if this happen to me right now ill go to play in the lotary!!!!or to a casino

Pegasus

dimitrispearljam wrote:

Pegasus wrote:

talkshowhost wrote:

Based on the purchase of one box-set you wouldn't have to pay any duties except the VAT. The limit for duties is an item value of 150€, you won't be charged for anything you import of lesser value (with the exception of alcohol, tabacco anbd perfumes). The 150€ limit is an EU-standard, so it's definitely valid in Greece as well as here in Germany. So there could lie you problem as you've ordered two boxes. If they come in one shipment the item value is 280$ (it doesn't matter how many items are contained, it's the item value per shipment) and thus more than 150€. In this case the customs can collect duties (and, again, those are not based only on the item value but on the total value of the shipment including p&p, in this case on 380$) and duties are really expensive (I don't know any amounts but I'm sure the greek customs have a website). If you received only one tracking number from UPS that's most likely the case and I think there won't be anything the 10c could to for you (except accepting the return of the items and refunding you at least the money for the items).

actually Duty is not bad for regular stuff (I believe it's for most things 2.5% in the UK), it's excise duty (Alcohol and tabacco) that is really expensive and those do not fall into the €150 waiver anyway.
So the fact he got 2 at once should actually not make it more expensive because he'd trade the 2.5% duty against only 1 UPS handling fee.
The numbers he's getting are very strange and he's one of the few that I believe has grounds for appeal (the Portugueses too)

i suppose u talk about me,,,,,
i order 2 boxes..and are different shipping boxes and 2 different tracking numbers..completly different between them,,the prices 380 are total

70 euros (means 95$) for vat,custom.dont exactly understand
+65 euros (means 88$) for ups employee for do the work of custom clearance..
total 135 euros (183 $)
and i order 2 boxes so its 270 euros (means 366$)..the prices are with today price in the bank,,between dollars and euros,,
as much as i right in the post this number of money as much my face become more red from how angre i becoming//

yes it was you.
the fact they were shipped separately technically doesn't necessarily exclude them from combining them. The UK customs for example clearly state they can do that (so if you get 2 package that are each under the £18 limit, and they come from the same place and arrive at the same time, technically they're perfectly entitled to combine them and then tax you if it goes above £18, when each separately wouldn't get taxed. It has never happen to me, despite many many times receiving several at once, but it could happen).
But it's irrelevant in your case anyway since each goes over.
But yes there is most certainly a problem in the way they calculated both the VAT (it seems like the VAT for the 2 combined, not each. It might be you got confused about it being for each rather than for both) and the fee that is way too high (even for both, which tehn they should only make you pay once anyway).
Calm down and call them tomorrow, ask to speak to a supervisor..but calm down because if you start shouting at them, you won't go anywhere. (and trust me I'd be pretty mad at those numbers too! I understand your frustration)

dimitrispearljam

i send a mail to 10club to tell me what to do with all this,,lastr friday they say that the will solve it,and we find the way for not pay the extra,,today after my mail about what will happen the answer was this:
Please contact: <!-- e --><a href="mailto:jvickerman@ups.com">jvickerman@ups.com</a><!-- e -->
10c
they just dont care,we are all alone here,,
thanks for treat me like shit

Ricsard

Well, I got a nice surprise...a tiny, beautiful super deluxe Ten and a charitable 20 $ VAT bill...he-he, this is the very first time I do feel Hungary is a fair place to live for honest taypayers! :twisted:

I was not ripped off badly, I guess i was "lucky".

Ricsard

Sludge Factory wrote:

Pegasus wrote:

Sludge Factory wrote:

I keep seeing this and it is wrong. Shipping was not free in the States.

I was for orders placed before March 1st.

D'oh!!

WHAT?! :ugeek:

Schoki

Had to pay 26 EUr today here in Germany to get my Super Deluxe. Was that standard in Europe? What did u guys/gals here had to pay extra? Thanks in advance for you numbers.

talkshowhost

dimitrispearljam wrote:

i send a mail to 10club to tell me what to do with all this,,lastr friday they say that the will solve it,and we find the way for not pay the extra,,today after my mail about what will happen the answer was this:
Please contact: <!-- e --><a href="mailto:jvickerman@ups.com">jvickerman@ups.com</a><!-- e -->
10c
they just dont care,we are all alone here,,
thanks for treat me like shit

Maybe that's the easiest way to go for you. If it doesn't work you can try it again with the 10c.
Honestly I think this is the best answer they've been able to give you today, the problem occured friday and I don't think that anybody looked into the matter over the weekend. As it is my understanding (correct me if I'm wrong) UPS holds your parcel for pickup (and payment). Maybe you should just go there and check with them how much they want for which kind of service. After that you can decide what you want to do and you can still contact 10c or this jvickerman person. I guess they will hold it for at least a week anyway. And, as much as the whole situation sucks, you should really try to avoid the red face, I think that's not healthy.

I hope everything will work out for you and it's just a mistake.

talkshowhost

Schoki wrote:

Had to pay 26 EUr today here in Germany to get my Super Deluxe. Was that standard in Europe? What did u guys/gals here had to pay extra? Thanks in advance for you numbers.

45€, 33 VAT plus 12 to UPS for the great service :?

Schoki

talkshowhost wrote:

Schoki wrote:

Had to pay 26 EUr today here in Germany to get my Super Deluxe. Was that standard in Europe? What did u guys/gals here had to pay extra? Thanks in advance for you numbers.

45€, 33 VAT plus 12 to UPS for the great service :?

That sucks. Seems like i should be happy with the 26 i had to pay. Thanks 10C for using UPS. Sorry but their service sucks.

dimitrispearljam

talkshowhost wrote:

dimitrispearljam wrote:

i send a mail to 10club to tell me what to do with all this,,lastr friday they say that the will solve it,and we find the way for not pay the extra,,today after my mail about what will happen the answer was this:
Please contact: <!-- e --><a href="mailto:jvickerman@ups.com">jvickerman@ups.com</a><!-- e -->
10c
they just dont care,we are all alone here,,
thanks for treat me like shit

Maybe that's the easiest way to go for you. If it doesn't work you can try it again with the 10c.
Honestly I think this is the best answer they've been able to give you today, the problem occured friday and I don't think that anybody looked into the matter over the weekend. As it is my understanding (correct me if I'm wrong) UPS holds your parcel for pickup (and payment). Maybe you should just go there and check with them how much they want for which kind of service. After that you can decide what you want to do and you can still contact 10c or this jvickerman person. I guess they will hold it for at least a week anyway. And, as much as the whole situation sucks, you should really try to avoid the red face, I think that's not healthy.

I hope everything will work out for you and it's just a mistake.

u think i have to go there?yes yes,,300 miles away from the town is athens,,the ticket to go and back is 120 $,,and go and pay what?more 200 the tell me to deliver?its ajoke and a bad one,,sorry but i dont trust anyone this time,,and ten club will solve this,thats the bigger joke.

dimitrispearljam

dimitrispearljam wrote:

talkshowhost wrote:

dimitrispearljam wrote:

i send a mail to 10club to tell me what to do with all this,,lastr friday they say that the will solve it,and we find the way for not pay the extra,,today after my mail about what will happen the answer was this:
Please contact: <!-- e --><a href="mailto:jvickerman@ups.com">jvickerman@ups.com</a><!-- e -->
10c
they just dont care,we are all alone here,,
thanks for treat me like shit

Maybe that's the easiest way to go for you. If it doesn't work you can try it again with the 10c.
Honestly I think this is the best answer they've been able to give you today, the problem occured friday and I don't think that anybody looked into the matter over the weekend. As it is my understanding (correct me if I'm wrong) UPS holds your parcel for pickup (and payment). Maybe you should just go there and check with them how much they want for which kind of service. After that you can decide what you want to do and you can still contact 10c or this jvickerman person. I guess they will hold it for at least a week anyway. And, as much as the whole situation sucks, you should really try to avoid the red face, I think that's not healthy.

I hope everything will work out for you and it's just a mistake.

u think i have to go there?yes yes,,300 miles away from the town is athens,,the ticket to go and back is 120 $,,and go and pay what?more 200 the tell me to deliver?its ajoke and a bad one,,sorry but i dont trust anyone this time,,and ten club will solve this,thats the bigger joke.

hahahah,,i forgot to say this to,,every day pass,,ups charge u more money for keeping the packege,,,,

dimitrispearljam

Santos L. Halper wrote:

UPS

To the Ten Club members located in Europe who have ordered the Ten Super Deluxe Package:

Those of you who have been contacted by UPS (Europe) and asked to pay higher than expected clearance fees, please know that UPS is aware of these issues and we are working with our brokerage departments in your countries to resolve any issues with the assessment of these fees and ensure their accuracy. This is a UPS issue and not one caused by Ten Club in any way. We apologize for causing you any inconvenience or confusion and will do all we can to deliver your orders without further complication. We value our relationship with Ten Club and its members and are committed to providing you with excellent service.

Thank you for your understanding and we will update you as these issues are resolved.

UPS

Justin Vickerman
UPS Account Manager
International Business Development
<!-- e --><a href="mailto:jvickerman@ups.com">jvickerman@ups.com</a><!-- e --> <mailto:jvickerman@ups.com>

International Support: (800) 782-7892

Veronica Cabading
UPS
Account Manager
Washington District
email: <!-- e --><a href="mailto:vcabading@ups.com">vcabading@ups.com</a><!-- e -->

To the Ten Club members in the European Union who have ordered the Ten Super Deluxe Package:

Please go ahead and accept delivery of your shipment after reading this statement in its entirety. UPS will provide adjustment credits to the appropriate UPS-related clearance fees after delivery. Note that Duty, VAT or other governmental charges are based on the laws of your country and UPS does not have the authority to refund those charges.

We will continue to update you via email and TenClub.net

Thank you for your understanding.

Justin Vickerman
UPS Account Manager
International Business Development
<!-- e --><a href="mailto:jvickerman@ups.com">jvickerman@ups.com</a><!-- e --> <mailto:jvickerman@ups.com>

International Support: (800)782-7892

hi and thanks for ignore my previously mails
i just accept the shippment as u send yesterday in ten club community forum and now ill wait if ups will provide adjustment credits to the appropriate UPS-related clearance fees after delivery.couse the woman i speak in the phone said that they never do that couse its money that i have to pay anyway ..
they ask me exactly
+65 euros (means 88$) for ups employee for do the work of custom clearance(really isnt that in the shiping cost?thank god u didnt ask me to pay for gasoline from the airplane)
+65 euros (means 88$) cargo,vat.taxis and golder air company
and dont forget this is in double couse i order 2 boxes,,,total 260 euros(351$)
the only i really can understand for paying is vat and taxis which is 37euros(50$) 74euros for bothand is that u write that u are not have the authority to refund those charges.
and i suppose i have to keep the receipt,,and god will help..
Dimitris

HEX

Schoki wrote:

Had to pay 26 EUr today here in Germany to get my Super Deluxe. Was that standard in Europe? What did u guys/gals here had to pay extra? Thanks in advance for you numbers.

Got my Super DeLuxe here in the Netherlands yesterday and I had to pay € 19,50. € 9,50 VAT/BTW and
€ 10,00 for UPS but the deliveryform says 'provisionally' so maybe UPS will send an invoice afterwards !!!