Message from UPS to our European Super Deluxe Customers

Santos L. Halper

UPS

To the Ten Club members located in Europe who have ordered the Ten Super Deluxe Package:

Those of you who have been contacted by UPS (Europe) and asked to pay higher than expected clearance fees, please know that UPS is aware of these issues and we are working with our brokerage departments in your countries to resolve any issues with the assessment of these fees and ensure their accuracy. This is a UPS issue and not one caused by Ten Club in any way. We apologize for causing you any inconvenience or confusion and will do all we can to deliver your orders without further complication. We value our relationship with Ten Club and its members and are committed to providing you with excellent service.

Thank you for your understanding and we will update you as these issues are resolved.

UPS

Justin Vickerman
UPS Account Manager
International Business Development
<!-- e --><a href="mailto:jvickerman@ups.com">jvickerman@ups.com</a><!-- e --> <mailto:jvickerman@ups.com>

International Support: (800) 782-7892

Veronica Cabading
UPS
Account Manager
Washington District
email: <!-- e --><a href="mailto:vcabading@ups.com">vcabading@ups.com</a><!-- e -->

To the Ten Club members in the European Union who have ordered the Ten Super Deluxe Package:

Please go ahead and accept delivery of your shipment after reading this statement in its entirety. UPS will provide adjustment credits to the appropriate UPS-related clearance fees after delivery. Note that Duty, VAT or other governmental charges are based on the laws of your country and UPS does not have the authority to refund those charges.

We will continue to update you via email and TenClub.net

Thank you for your understanding.

Justin Vickerman
UPS Account Manager
International Business Development
<!-- e --><a href="mailto:jvickerman@ups.com">jvickerman@ups.com</a><!-- e --> <mailto:jvickerman@ups.com>

International Support: (800)782-7892

Santos L. Halper

Santos L. Halper wrote:

UPS

To the Ten Club members located in Europe who have ordered the Ten Super Deluxe Package:

Those of you who have been contacted by UPS (Europe) and asked to pay higher than expected clearance fees, please know that UPS is aware of these issues and we are working with our brokerage departments in your countries to resolve any issues with the assessment of these fees and ensure their accuracy. This is a UPS issue and not one caused by Ten Club in any way. We apologize for causing you any inconvenience or confusion and will do all we can to deliver your orders without further complication. We value our relationship with Ten Club and its members and are committed to providing you with excellent service.

Thank you for your understanding and we will update you as these issues are resolved.

UPS

Justin Vickerman
UPS Account Manager
International Business Development
<!-- e --><a href="mailto:jvickerman@ups.com">jvickerman@ups.com</a><!-- e --> <mailto:jvickerman@ups.com>

International Support: (800) 782-7892

Veronica Cabading
UPS
Account Manager
Washington District
email: <!-- e --><a href="mailto:vcabading@ups.com">vcabading@ups.com</a><!-- e -->

here is the latest:
If there is a "reasonable" customs/duty tax imposed, you should not refuse the shipment. All International shipments are subject to customs/duty taxes imposed by your country. The value of the Super Deluxe Box set is marked $100. If the charge is "excessive", meaning 75+ euros, refuse the shipment until we can get this figured out. If you have questions, please contact <!-- e --><a href="mailto:shipping@tenclub.net">shipping@tenclub.net</a><!-- e --> or the UPS contacts listed above. Please CC <!-- e --><a href="mailto:shipping@tenclub.net">shipping@tenclub.net</a><!-- e --> on all UPS contact so I have a record of what's going on.
If you have already paid, hang tight. We are working on a solution.
I will update this post as I get more info from UPS.
SLH
***************************
To the Ten Club members in the European Union who have ordered the Ten Super Deluxe Package:

Please go ahead and accept delivery of your shipment after reading this statement in its entirety. UPS will provide adjustment credits to the appropriate UPS-related clearance fees after delivery. Note that Duty, VAT or other governmental charges are based on the laws of your country and UPS does not have the authority to refund those charges.

We will continue to update you via email and TenClub.net

Thank you for your understanding.

Justin Vickerman
UPS Account Manager
International Business Development
<!-- e --><a href="mailto:jvickerman@ups.com">jvickerman@ups.com</a><!-- e --> <mailto:jvickerman@ups.com>

International Support: (800)782-7892

strummers

Santos L. Halper wrote:

Santos L. Halper wrote:

UPS

To the Ten Club members located in Europe who have ordered the Ten Super Deluxe Package:

Those of you who have been contacted by UPS (Europe) and asked to pay higher than expected clearance fees, please know that UPS is aware of these issues and we are working with our brokerage departments in your countries to resolve any issues with the assessment of these fees and ensure their accuracy. This is a UPS issue and not one caused by Ten Club in any way. We apologize for causing you any inconvenience or confusion and will do all we can to deliver your orders without further complication. We value our relationship with Ten Club and its members and are committed to providing you with excellent service.

Thank you for your understanding and we will update you as these issues are resolved.

UPS

Justin Vickerman
UPS Account Manager
International Business Development
<!-- e --><a href="mailto:jvickerman@ups.com">jvickerman@ups.com</a><!-- e --> <mailto:jvickerman@ups.com>

International Support: (800) 782-7892

Veronica Cabading
UPS
Account Manager
Washington District
email: <!-- e --><a href="mailto:vcabading@ups.com">vcabading@ups.com</a><!-- e -->

To our European Super Deluxe Customers,
Please REFUSE shipment of the Super Deluxe Box Set until we can figure this out with UPS. Your order will be held and then delivered when this is sorted out.
SLH

Thank you for looking into this Santos - for those of us who have already paid, I take it we should just hang on to our receipts for now?

Thanks again!

chime

Thanks Santos.

Is there anything that can be done for the many of us accepted and paid up to the UPS guy and it's too late to refuse???

CR65191

Good to hear. Thanks for the update!

jack_bass_player

Thanks 10C but I've already paid the UPS guy when he delivered this morning in the UK? What do we do now?

CJMST3K

I REAAALLLY hope SLC is also emailing all non-US recipients. Most aren't on the forum, or don't check it often.

Kinsey

Thanks, that's great to hear. Please keep those of us who have already accepted them updated.

CJMST3K

jack_bass_player wrote:

Thanks 10C but I've already paid the UPS guy when he delivered this morning in the UK? What do we do now?

...and to add to what I wrote above, for those who already paid UPS, if there is no refunds on the duties they already paid then I hope TC ships something additional and unique to them to make up for it, and mark it as a "gift" without duties.

redrock

CJMST3K wrote:

...and to add to what I wrote above, for those who already paid UPS, if there is no refunds on the duties they already paid then I hope TC ships something additional and unique to them to make up for it, and mark it as a "gift" without duties.

I'm sure there will be refunds....

mw288678

nooooooo i already paid ups too

IGotShit76

CJMST3K wrote:

jack_bass_player wrote:

Thanks 10C but I've already paid the UPS guy when he delivered this morning in the UK? What do we do now?

...and to add to what I wrote above, for those who already paid UPS, if there is no refunds on the duties they already paid then I hope TC ships something additional and unique to them to make up for it, and mark it as a "gift" without duties.

You mean a signed version
Yeah I hope they can sort this out for people like us who already paid ... well in my case it was a pretty UPS girl who came to my door so I couldn't resist but pay for taxes.

CJMST3K

IGotShit-76 wrote:

CJMST3K wrote:

jack_bass_player wrote:

Thanks 10C but I've already paid the UPS guy when he delivered this morning in the UK? What do we do now?

...and to add to what I wrote above, for those who already paid UPS, if there is no refunds on the duties they already paid then I hope TC ships something additional and unique to them to make up for it, and mark it as a "gift" without duties.

You mean a signed version
Yeah I hope they can sort this out for people like us who already paid ... well in my case it was a pretty UPS girl who came to my door so I couldn't resist but pay for taxes.

Hope you gave her a little something extra... if ya know what I mean.

IGotShit76

CJMST3K wrote:

Hope you gave her a little something extra... if ya know what I mean.

Ooooh ... I knew I forgot to do something today

TheAnti-Santa

I was out today when they attempted to deliver. What is the risk of leaving them with my package until this is sorted out? I can't say I trust them with it.

xnothingmanx

TheAnti-Santa wrote:

I was out today when they attempted to deliver. What is the risk of leaving them with my package until this is sorted out? I can't say I trust them with it.

Yeah mine needs redelivering too, dont know what to do really. I'll see what happens over the weekend and go from there. If it takes a long time to sort out, I'll probably end up paying the bastards as I just want the thing!

PH109495

I was at work and missed mine being delivered anyway - I'm guessing you guys are being charged VAT? In which case it shouldn't happen, as the value of the goods is less than £105 - which has been the customs duty limit since 1st December 2008 (see here - http://tinyurl.com/cuhpjj).

ML245287

too late for me, already paid...
The London 2007 and Dusseldorf 2007 free boots would reconfort me if there is no refund :roll:

PearlyOceans

They tried to deliver it today. I wasn't at home so they are coming back on Monday.
It says on the receipt that they will send the package back after 3 tries.
So what now? Should I let them send it back? Or pick it up myself and pay the fee? I have only a few days to decide. This really sucks.

fredbab

200€ the deluxe edition in France, desappointed...local retailer announce 100€, it's a big mistake for old fans...no advantages,paid two deluxe edition for one in local retailers...don't understand, really...

TheAnti-Santa

xnothingmanx wrote:

Yeah mine needs redelivering too, dont know what to do really. I'll see what happens over the weekend and go from there. If it takes a long time to sort out, I'll probably end up paying the bastards as I just want the thing!

I was annoyed at first when I realised I'd missed it and would have to wait till Monday, but now I'm glad as I get some time to think about what I'm going to do (and to brief the person who will be answering the door in my absence). At the moment I'm thinking of taking the hit and paying as well and hope I can claim it back in the future.