Message from UPS to our European Super Deluxe Customers

ScrapeMySky

I don't exactly know how the system works in germany. But from my experience with previous orders from overseas I THINK VAT is applied to the combined amount of product + shipping too.
Oh well, at this point I just hope they figure out a way to avoid this or at least make it more financially bearable in the future...

cclayes

No update yet!!!come on!!

I have still not paid a thing to UPS although their "debt recovery" are trying to contact me!

I dont feel that this is a UPS fault at all, i was never informed of additional charges at any stage during my purchase. Even though i have pretty much accepted i will have to succumb and now pay UPS - i know i should be "aware of taxes", thanks to previous posts, but what about other charges - brokerage. Even an apology for Ten CLub not informing me of this would suffice. In fact any update would suffice.............

;ejtq4bh;ignierbgjg;nev8uh3t8y ty g0hg45 <

---

frustration lol!

redeye

i paid £30.00 xtra for my delux

all in all package works out to expensive, i expect it will be deleted eventually ??

cyclops

I wanted to order a hoodie today but remembering the surplus I paid for the deluxe box (I hadn't complained about it anywhere yet), I thought I'd check with shipping first and see whether I could expect the same problem. Here is their very personal answer (this used to be different):

Only the super deluxe box set is shipped via UPS. We ship normal items via DHL.
https://www.pearljam.com/etc/legal


Customs, Duties, and Taxes

Orders that are shipped to countries outside of the U.S. may be subject to import taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of an international shipment may be subject to such Import Fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

No hello no goodbye no thank you no nothing ...

Again, this used to be different ...

Pegasus

cyclops wrote:

I wanted to order a hoodie today but remembering the surplus I paid for the deluxe box (I hadn't complained about it anywhere yet), I thought I'd check with shipping first and see whether I could expect the same problem. Here is their very personal answer (this used to be different):

Only the super deluxe box set is shipped via UPS. We ship normal items via DHL.
https://www.pearljam.com/etc/legal

Customs, Duties, and Taxes

Orders that are shipped to countries outside of the U.S. may be subject to import taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of an international shipment may be subject to such Import Fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

No hello no goodbye no thank you no nothing ...

Again, this used to be different ...

it never used to be different.. you just were lucky before that's all.
There's NOTHING they can do (legally) about customs charge anymore than they can do about your income tax. if you don't like them, call your MP.

for the hoodies, I got mine and a friend's sent to a mate in the US who then re-shipped them with a low value and marked as gift. specifically to avoid the possible customs.

MB74233

I refused to accept delivery and in the meantime I have been in touch with 10C (no help at all), UPS here in Ireland and then good ol Justin Vickermann(via email). Then I get a letter today saying that the charges have been paid and I can accept delivery without any charges not even governmental ones. Happy days!!! My stubborness paid off.

dimitrispearljam

MB74233 wrote:

I refused to accept delivery and in the meantime I have been in touch with 10C (no help at all), UPS here in Ireland and then good ol Justin Vickermann(via email). Then I get a letter today saying that the charges have been paid and I can accept delivery without any charges not even governmental ones. Happy days!!! My stubborness paid off.

THATS SUCKS,,UPS STOLE OUR MONEY TO THE ONES WE ACCEPT DELIVERY..BUT TEN CLUB TOLD US TO DO IT..

dimitrispearljam

cyclops wrote:

I wanted to order a hoodie today but remembering the surplus I paid for the deluxe box (I hadn't complained about it anywhere yet), I thought I'd check with shipping first and see whether I could expect the same problem. Here is their very personal answer (this used to be different):

Only the super deluxe box set is shipped via UPS. We ship normal items via DHL.
https://www.pearljam.com/etc/legal


Customs, Duties, and Taxes

Orders that are shipped to countries outside of the U.S. may be subject to import taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of an international shipment may be subject to such Import Fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

No hello no goodbye no thank you no nothing ...

Again, this used to be different ...

O.M.G...who much i have to pay again extra with this type of shipping for the my last order of t-shirts?10c answer me that they will use not ups but dhl,,and they didnt put this note to me as they did to u,,if they ask more money in my door again the answer will be NO!!!

MB74233

dimitrispearljam wrote:

MB74233 wrote:

I refused to accept delivery and in the meantime I have been in touch with 10C (no help at all), UPS here in Ireland and then good ol Justin Vickermann(via email). Then I get a letter today saying that the charges have been paid and I can accept delivery without any charges not even governmental ones. Happy days!!! My stubborness paid off.

THATS SUCKS,,UPS STOLE OUR MONEY TO THE ONES WE ACCEPT DELIVERY..BUT TEN CLUB TOLD US TO DO IT..

If anyone accepted delivery make sure that you get a refund from UPS because that is what was promised. Duties etc are different. I was told that the charges were paid by a third party which I assume was 10C. I would have had to pay 45 Euro 13 of which was for UPS.

TheSkyEtc

Well I finally got mine today in the store where I work here in Greece..
154,90 euros and with my discount down to 139 euros..
I guess it's a good price regarding the price I had to pay at first place
including the UPS fees.
After all the boxset kicks ass,it's completely amazing and I forgot
about the waiting...and the refund.

dimitrispearljam

MB74233 wrote:

dimitrispearljam wrote:

MB74233 wrote:

I refused to accept delivery and in the meantime I have been in touch with 10C (no help at all), UPS here in Ireland and then good ol Justin Vickermann(via email). Then I get a letter today saying that the charges have been paid and I can accept delivery without any charges not even governmental ones. Happy days!!! My stubborness paid off.

THATS SUCKS,,UPS STOLE OUR MONEY TO THE ONES WE ACCEPT DELIVERY..BUT TEN CLUB TOLD US TO DO IT..

If anyone accepted delivery make sure that you get a refund from UPS because that is what was promised. Duties etc are different. I was told that the charges were paid by a third party which I assume was 10C. I would have had to pay 45 Euro 13 of which was for UPS.

me i paid 125 euros extra which the 98 euros was for ups and 27 was for taxis in my country,,,put that in double couse i order 2 boxes

dimitrispearljam

TheSkyEtc wrote:

Well I finally got mine today in the store where I work here in Greece..
154,90 euros and with my discount down to 139 euros..
I guess it's a good price regarding the price I had to pay at first place
including the UPS fees.
After all the boxset kicks ass,it's completely amazing and I forgot
about the waiting...and the refund.

which store in greece?

dimitrispearljam

10c refund the money me for both my orders couse i pay to much money extra to ups..we was waiting for ups to do it,but usally the THIEFS dont give you your money back,,,,thanks alot 10c for doing the right thing,,,see you..
in ALL 4 EUROPEANS CONCERTS...
PEACE LOVE AND PEARL JAM
DIMITRIS

GE161055

Today I received my 2 packs.
I paid €20.16 for VAT + €14 for OTHER (?) for each pack!
Now I will ask to 10c.....

Julien

I received my box 2 months ago via UPS and they didn't ask me anything.
Today, I received a reminder for an invocie not paid, of an amount of 47 euros !!
I called them saying I don't understand because I had never received the invoice before today... I have my deluxe box ithout having paid.. What should I do ?
I don't want to pay 47 euros, which is way too much, considering we paid $50 to 10 to make the box shipped to Europe. I can acccept paying 10 or 15 euros of customs taxes, but 47 euros !?!

What do I do now ? If I don't pay, I'll have another reminder, etc.

CJMST3K

You should tell them that you can simply give them back what they delivered.

Julien wrote:

I received my box 2 months ago via UPS and they didn't ask me anything.
Today, I received a reminder for an invocie not paid, of an amount of 47 euros !!
I called them saying I don't understand because I had never received the invoice before today... I have my deluxe box ithout having paid.. What should I do ?
I don't want to pay 47 euros, which is way too much, considering we paid $50 to 10 to make the box shipped to Europe. I can acccept paying 10 or 15 euros of customs taxes, but 47 euros !?!

What do I do now ? If I don't pay, I'll have another reminder, etc.

GE161055

dimitrispearljam wrote:

10c refund the money me for both my orders couse i pay to much money extra to ups..we was waiting for ups to do it,but usally the THIEFS dont give you your money back,,,,thanks alot 10c for doing the right thing,,,see you..
in ALL 4 EUROPEANS CONCERTS...
PEACE LOVE AND PEARL JAM
DIMITRIS

I made the same request to 10c and this is their answer:

Hi,
You were charged duty/VAT tax imposed by your government.

https://www.pearljam.com/etc/legal


Customs, Duties, and Taxes

Orders that are shipped to countries outside of the U.S. may be subject to import taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of an international shipment may be subject to such Import Fees, which are levied once a shipment reaches your country.
Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be.
Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.


:evil:

Pegasus

GE161055 wrote:

dimitrispearljam wrote:

10c refund the money me for both my orders couse i pay to much money extra to ups..we was waiting for ups to do it,but usally the THIEFS dont give you your money back,,,,thanks alot 10c for doing the right thing,,,see you..
in ALL 4 EUROPEANS CONCERTS...
PEACE LOVE AND PEARL JAM
DIMITRIS

I made the same request to 10c and this is their answer:

Hi,
You were charged duty/VAT tax imposed by your government.

https://www.pearljam.com/etc/legal


Customs, Duties, and Taxes

Orders that are shipped to countries outside of the U.S. may be subject to import taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of an international shipment may be subject to such Import Fees, which are levied once a shipment reaches your country.
Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be.
Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

:evil:

those conditions are standard all over the internet for any seller that ships out of their own country (only 10c in their amateurishness didn't include it until the shit hit the fan..or it was extremely well hidden 'cos when people started complaining I looked for it to shut them up and didn't find it).

since you only received your order the other day, I assume you ordered after the whole mess and after they got their shit together and put the above disclaimer that should have been there all along.

If you did otoh pre-order and it just took somehow months for the stuff to arrive then you can complain about them directing you to that disclaimer.

dimitrispearljam

Pegasus wrote:

GE161055 wrote:

dimitrispearljam wrote:

10c refund the money me for both my orders couse i pay to much money extra to ups..we was waiting for ups to do it,but usally the THIEFS dont give you your money back,,,,thanks alot 10c for doing the right thing,,,see you..
in ALL 4 EUROPEANS CONCERTS...
PEACE LOVE AND PEARL JAM
DIMITRIS

I made the same request to 10c and this is their answer:

Hi,
You were charged duty/VAT tax imposed by your government.

https://www.pearljam.com/etc/legal


Customs, Duties, and Taxes

Orders that are shipped to countries outside of the U.S. may be subject to import taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of an international shipment may be subject to such Import Fees, which are levied once a shipment reaches your country.
Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be.
Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

:evil:

those conditions are standard all over the internet for any seller that ships out of their own country (only 10c in their amateurishness didn't include it until the shit hit the fan..or it was extremely well hidden 'cos when people started complaining I looked for it to shut them up and didn't find it).

since you only received your order the other day, I assume you ordered after the whole mess and after they got their shit together and put the above disclaimer that should have been there all along.

If you did otoh pre-order and it just took somehow months for the stuff to arrive then you can complain about them directing you to that disclaimer.

exactly right ,,after the mess they post this ,,but in my case we dont talk about the vat,or taxis that i understand i have to pay.the problem was the extra money i have to pay for the ups work..the taxis was 22 euros,,but i pay 126 euros extra,,,and all this put in double,,was 2 in my order..10club knows now for the future how to deal with this...as i see from my newiest orders they send all of them germany and after they resend to all of us..