"Lightning Bolt" Vinyl Customer Service Information

Spoken

elwayvedder wrote:

I just called. They aren't sure what they are doing yet as they waiting to hear from the label and Pearl Jam. They are buried in emails and said as soon as they are given direction, they will start replying to emails and asked for everyone just to sit tight and sooner or later they will resolve

Uh-oh, this doesn't sound like the fixed pressing will be shipping early next week...

JK_Livin

Walking the miles wrote:

JK_Livin wrote:

regalturbo wrote:

So, does ANYONE out there have LB on vinyl that arrived in mint condition inside and out and plays well? Because I haven't seen a post to that effect yet.

Mine from the 10c is.

Next your going to tell me the vinyl is red too!

Unfortunately being black is the only thing wrong with it.

HesCalledDyer

elwayvedder wrote:

I just called. They aren't sure what they are doing yet as they waiting to hear from the label and Pearl Jam. They are buried in emails and said as soon as they are given direction, they will start replying to emails and asked for everyone just to sit tight and sooner or later they will resolve

Once again, Elway pulls through for the PJ community! This is good info; a real status update. I'll be shooting the mfg an email when I get home. :thumbup:

choop

they can still ship next week. i bet what will happen is they will just send a new record and that's it, no new package or anything like that.

this is what typically happens. i know it happened to me with my morning jacket and from something from third man records.

you just get a new piece of wax they ship out generically, and re-use the other package, so they can ship them when the batch is pressed.

i know the "assumptions and speculation" post and all that, but i'd be shocked if they send a complete new package.

PH20

choop wrote:

they can still ship next week. i bet what will happen is they will just send a new record and that's it, no new package or anything like that.

this is what typically happens. i know it happened to me with my morning jacket and from something from third man records.

you just get a new piece of wax they ship out generically, and re-use the other package, so they can ship them when the batch is pressed.

i know the "assumptions and speculation" post and all that, but i'd be shocked if they send a complete new package.

I see what you are saying, but are they pressing all new records? Or just sending ones from the same batch.

If they are addressing the issues and re-pressing, I don't see how that can be done in 1 business day + the weekend.

PH20

elwayvedder wrote:

I just called. They aren't sure what they are doing yet as they waiting to hear from the label and Pearl Jam. They are buried in emails and said as soon as they are given direction, they will start replying to emails and asked for everyone just to sit tight and sooner or later they will resolve

Thank you. This does not sound good.

Although, since I am still waiting for my current copy going on two weeks after release and 3 months since my preorder...I probably wouldn't mind waiting another month for a PROPER pressing. Assuming of course, that the one I hope to recieve isn't already a pristine copy.

CJMST3K

What "Issues" have people been seeing?

Mine came in with a number of parallel scratches, a 3" split spine on one end and somewhat crumpled sleeve as well as a small chip that came off the record (all in the same spot). Is this what others are seeing too?

choop

PH20 wrote:

choop wrote:

they can still ship next week. i bet what will happen is they will just send a new record and that's it, no new package or anything like that.

this is what typically happens. i know it happened to me with my morning jacket and from something from third man records.

you just get a new piece of wax they ship out generically, and re-use the other package, so they can ship them when the batch is pressed.

i know the "assumptions and speculation" post and all that, but i'd be shocked if they send a complete new package.

I see what you are saying, but are they pressing all new records? Or just sending ones from the same batch.

If they are addressing the issues and re-pressing, I don't see how that can be done in 1 business day + the weekend.

they have the machines, they can press a new batch. remember the time lapse video 10C posted? its all mechanical. they can probably just pump them out after doing some QC initially.

SomethingCreative

PH20 wrote:

choop wrote:

they can still ship next week. i bet what will happen is they will just send a new record and that's it, no new package or anything like that.

this is what typically happens. i know it happened to me with my morning jacket and from something from third man records.

you just get a new piece of wax they ship out generically, and re-use the other package, so they can ship them when the batch is pressed.

i know the "assumptions and speculation" post and all that, but i'd be shocked if they send a complete new package.

I see what you are saying, but are they pressing all new records? Or just sending ones from the same batch.

If they are addressing the issues and re-pressing, I don't see how that can be done in 1 business day + the weekend.

My guess would be that they started re-pressing shortly after the lps were pulled from the tenclub store

joeybuckets

But what if you both copies at the volcom popup store on the night It was released. I have my receipts. Should I take a pic of receipt and send that??

Santos L. Halper

joeybuckets wrote:

But what if you both copies at the volcom popup store on the night It was released. I have my receipts. Should I take a pic of receipt and send that??

yes.

PJ51390

elwayvedder wrote:

I just called. They aren't sure what they are doing yet as they waiting to hear from the label and Pearl Jam. They are buried in emails and said as soon as they are given direction, they will start replying to emails and asked for everyone just to sit tight and sooner or later they will resolve

I just got a response from the email I sent yesterday about the issue I had with my wife's copy. This was my response:

Peter,


...that's it...just my name, I replied:

Yes,

PJ51390

PJ51390 wrote:

elwayvedder wrote:

I just called. They aren't sure what they are doing yet as they waiting to hear from the label and Pearl Jam. They are buried in emails and said as soon as they are given direction, they will start replying to emails and asked for everyone just to sit tight and sooner or later they will resolve

I just got a response from the email I sent yesterday about the issue I had with my wife's copy. This was my response:

Peter,


...that's it...just my name, I replied:

Yes,

And then I got this...

Peter,

Please provide your complete shipping address. I will respond with more information later.

Francene

KW6232

my first post.

just got an email from UM,
they wanted my complete shipping address
so it looks like there getting ready to remedy the problem.

Leezestarr313

PJ51390 wrote:

elwayvedder wrote:

I just called. They aren't sure what they are doing yet as they waiting to hear from the label and Pearl Jam. They are buried in emails and said as soon as they are given direction, they will start replying to emails and asked for everyone just to sit tight and sooner or later they will resolve

I just got a response from the email I sent yesterday about the issue I had with my wife's copy. This was my response:

Peter,


...that's it...just my name, I replied:

Yes,

Glad to see they are getting back at people :thumbup:

DURP

Good to see they are trying to un fuck this cluster fuck

joeybuckets

Thanks santos

FR181798

I really dont know how it works in the US but if you live in the UK and you buy something from a shop and have a receipt and the item is faulty you take or send it back to them for a refund or replacement. If my 10c copy is faulty i will just be asking for a refund. i bet my EU pressing will get to me first anyway and from a collectors point of view it will hold its value better assuming the press is fine - it wont have this whole debacle attached to it. As far as i was aware 10c dont have the resources to sort out this mess which is maybe why they have passed it to the label who have more resources. At least someone is sorting it out, it will take a while but sounds like progress.

tp266452

just got a reply from united, they are reading the email. all they did was ask for my address and said they will have more info to follow


i got 2 copies from 10c 1 arrived tues and 1 weds in KC. my first copy looks flawless inside and out, side A plays flawless. side B has some static and a few pops, prolly just extra vinyl debris in the grooves (pretty common) i bet a good turn in the RCM will get it fixed right up, but if not i will get it replaced because why not

second copy also flawless packaging, and only visual thing on the disc is a small rough cut on the edge (another horrendously common thing on modern pressings of anything) wasnt even that bad, gonna play test it tonight

Walking the miles

Anyone in Canada get their vinyl yet? I haven't.