"Lightning Bolt" Vinyl Customer Service Information

jtr101

I haven't received any updated shipping information since the original email, should i expect to see any???

PJ_Soul

vaggar99 wrote:

deserteddotse wrote:

lotsalemon wrote:

I got mine a few minutes ago. I don't even wanna listen to it I'm so f**ckin pissed right now.

All 3 closed ends of the inner sleeve are split, two corners are smashed and there's a big split in the lower end of the jacket.

I really wish they would package these a little better than just sticking them in a box...

I've been saying this for years. 10C are unable to ship vinyl guaranting it arrives safely.
Last time I adressed 10C, they responded they had replaced items arriving messed up at my doorstep for the last time.

:(

The Vault vinyl that went out a few weeks ago was packed very nicely. of course they charge a lot more for those too. does anyone know if the replacement copies of LB will be hand numbered? was that only for the 10C copies?

Yeah, Vault #3 was packages amazingly well! ... I have never had any issues at all with their packaging. Everything I've ever order from them has arrived in perfect condition.... Maybe the blame lays more with the postal service. Since I'm in Canada, the package goes to Canada post after it clears customs... perhaps Canada Post handles things way more carefully.

(Still no LB vinyl though!! The mail has come, and nada! Maybe Monday. :roll: )

PJ_Soul

jtr101 wrote:

I haven't received any updated shipping information since the original email, should i expect to see any???

No, I don't think there is tracking info for those outside the US. We just have to wait.... and wait.... and wait.... :P (but if I'm mistaken, someone please speak up! I would love to find out where my vinyl is sitting if I can!)

PJ_Soul

Leezestarr313 wrote:

mookieb10 wrote:

I got some red vinyl in the mail today, spun it, but sirens is all messed up. http://twitter.com/mookieb10/status/393 ... 69/photo/1

But it looks GORGEOUS :shock: Congrats!

I wonder if they will replace red ones with red ones??

stanszafran

Just received an email reply from Sarah Swayer at UMG:

""""""""""We have received your E-Mail and apologize for the inconvenience. A replacement vinyl will be sent to you early next week.

Thank you for your patience.

UMG Customer Service.""""""""""

PJ_Soul

stanszafran wrote:

Just received an email reply from Sarah Swayer at UMG:

""""""""""We have received your E-Mail and apologize for the inconvenience. A replacement vinyl will be sent to you early next week.

Thank you for your patience.

UMG Customer Service.""""""""""

Nice! ... Now to wait to see what the reports on the quality of the replacement vinyl will be! :corn:

elwayvedder

Just received this email which is upsetting as I don't want to open my vinyl. I wanted to keep it sealed as a collectible. I don't even have a record player to spin it to see if it's defective. I think at this point I just want a full refund.

"Not all product is bad. Please open to confirm whether it's defective or not. If it is please let us know and we will get a replacement vinyl sent early next week."

Empty Glass

elwayvedder wrote:

Just received this email which is upsetting as I don't want to open my vinyl. I wanted to keep it sealed as a collectible. I don't even have a record player to spin it to see if it's defective. I think at this point I just want a full refund.

"Not all product is bad. Please open to confirm whether it's defective or not. If it is please let us know and we will get a replacement vinyl sent early next week."

Edit: Oops...hit quote by mistake. Then hit submit by mistake

jamofpearls

Just got my response.
We have received your E-Mail and apologize for the inconvenience. A replacement vinyl will be sent to you early next week.

Thank you for your patience.
UMG Customer Service.

PJ_Soul

jamofpearls wrote:

Just got my response.
We have received your E-Mail and apologize for the inconvenience. A replacement vinyl will be sent to you early next week.

Thank you for your patience.
UMG Customer Service.

I am pleased that we are not being required to return the defective product before getting a replacement.

jtr101

If only i had received a defective product in the first place.... hate that the fact that my order is just in LImbo.

elwayvedder

well I'm feeling much better now with my experience. She just wrote back and told me I can keep it sealed and they will send me a replacement to keep with the sealed version. That's great service and I'm most grateful.

JK_Livin

Will you get the same color vinyl that's defective?

sparky_fry

I just have:

Date Description Location
Oct 10 2013 Shipment information received

PJ_Soul

elwayvedder wrote:

well I'm feeling much better now with my experience. She just wrote back and told me I can keep it sealed and they will send me a replacement to keep with the sealed version. That's great service and I'm most grateful.

That's interesting.... I wonder how that will go in the market in the future? When we see it on ebay as a collector's item, will the preferred item be one that is still sealed but also comes with a replacement vinyl, I guess in a sleeve and a box or something?

jtr101

sparky_fry wrote:

I just have:

Date Description Location
Oct 10 2013 Shipment information received

Right there with you, rather annoying seeing as that was given to us 2 weeks ago.

Alpine Bound

So are they sending out only the replacement vinyl or a whole new sealed package?

jamofpearls

Alpine Bound wrote:

So are they sending out only the replacement vinyl or a whole new sealed package?

I would be willing to wager just the vinyl.

PJ_Soul

jamofpearls wrote:

Alpine Bound wrote:

So are they sending out only the replacement vinyl or a whole new sealed package?

I would be willing to wager just the vinyl.

That's what I'm assuming as well...... And I guess that guarantees that the vinyl will be in perfect shape, since there won't be any of that pesky special and high quality packaging getting in the way of the pressing!

Alpine Bound

jamofpearls wrote:

Alpine Bound wrote:

So are they sending out only the replacement vinyl or a whole new sealed package?

I would be willing to wager just the vinyl.

It appears as such based on the wording. Just curious if anyone has received an exact answer to this question

jamofpearls

Alpine Bound wrote:

jamofpearls wrote:

Alpine Bound wrote:

So are they sending out only the replacement vinyl or a whole new sealed package?

I would be willing to wager just the vinyl.

It appears as such based on the wording. Just curious if anyone has received an exact answer to this question

It would be awesome if they did replace the whole thing. I would run right out and buy a frame for my bad copy.

SomethingCreative

did every copy come with a postcard? i didn't get one but I got 2 mp3 codes

jamofpearls

SomethingCreative wrote:

did every copy come with a postcard? i didn't get one but I got 2 mp3 codes

Mine did not, came with a fold out sticker sheet.

BN8419

I assume there are others who have still not heard a response from the manufacturer?

I have sent an email to them, but no response yet, and I see some have gotten a response already.

RP112579

SomethingCreative wrote:

did every copy come with a postcard? i didn't get one but I got 2 mp3 codes

I didn't get a postcard. Just the mp3 download.

rival.

received an e-mail from them about an hour ago asking for my shipping address. glad to see it progressing a little bit.

hopefully they send out the whole package again and not just the vinyl. mine was shipped pretty shitty and the jacket isn't in the greatest shape in addition to the vinyl being unplayable.


and for those keeping score at home, i got a 'let the records play' postcard, no MP3 download.

tribejammer05

BN8419 wrote:

I assume there are others who have still not heard a response from the manufacturer?

I have sent an email to them, but no response yet, and I see some have gotten a response already.

I emailed Wednesday about it and got an email from them yesterday asking for my mailing address, but that's the last I've heard so far.

RP112579

I received an email response today that my replacement vinyl will be sent to me "early next week"...I'm not holding my breath that it'll actually be sent out early next week, but as long as I know I'm getting a replacement, that's all that matters.

And I'm sure this has probably been mentioned, but if you haven't sent an email yet, include your shipping information. Makes the process just a little quicker instead of them having to email you back asking for it.

Ognit

Any word on if this will be available in the online store again after this gets sorted out? I saw that it is back up on amazon now

RP112579

rival. wrote:

received an e-mail from them about an hour ago asking for my shipping address. glad to see it progressing a little bit.

hopefully they send out the whole package again and not just the vinyl. mine was shipped pretty shitty and the jacket isn't in the greatest shape in addition to the vinyl being unplayable.


and for those keeping score at home, i got a 'let the records play' postcard, no MP3 download.

I wonder if they'll send out a whole new package to the people who specified damage to the jacket/sleeve in their original email? Or if that's a 10c issue that they'll have to deal with separately since they were the ones who packaged them for shipping? It'd be crazy to ignore the people with issues to the jacket/sleeve to go along with their vinyl issues.