"Lightning Bolt" Vinyl Customer Service Information

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Comments

  • DURP
    DURP OhighO Posts: 2,180
    drummerboy_73 wrote:
    drummerboy_73 wrote:
    Sent my e-mail about 4 hours ago. Here's what I wrote:

    Good Afternoon,
    I am sending an e-mail regarding the condition of my Pearl Jam LIGHTNING BOLT vinyl LP as directed by the TEN CLUB, from where I purchased it on July 29, Order ######.

    First glance revealed lots of dust and debris all over it. It is also streaked with some type of residue. VERY ROUGH EDGES. Also 4 - 5 small indentations near the edge. Looks almost like some kind of sharp object like a tack or nail hit it.

    Please advise how to obtain replacement copy at your earliest convenience.
    Thank You!

    I didn't give them any other personal information yet. I want to see what their response time and instructions will be first. Maybe a little paranoid, but I just want to see how this plays out one step at a time...

    Received the following response today:

    Please provide your complete shipping address. I will respond with more information later.

    Francene

    I'll do that and continue to post updates...

    I got the same response today.
    My butt itches!
  • Walking the miles
    Walking the miles Toronto Posts: 549
    LeafsJaysCubsRaptorsFan wrote:
    Lb vinyl should arrive in Canada by the end of next week. It shipped 1 week after the cd
    Good to know. Thanks. Maybe I'll skip checking my mail tomorrow..... who am I kidding :lol:
    "Feel the path of everyday....which road you taking?"

    Barrie, ON '98
    Toronto, ON '00/'03/'06/'09/'11/'16(x2)
    Hamilton, ON '05/'11
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    Ottawa, ON '16
  • jamofpearls
    jamofpearls Florence, AL Posts: 367
    South of Seattle wrote:
    One thing I have noticed.

    People that seemed to have gotten the record with the Infallible Postcard all seem to be the least screwed up ones :think: :think: :think:
    Wait...what postcard?
    98-Birmingham, 00-Nashville, 03-Nashville, 12-Atlanta, 14-Memphis, 16-New Orleans, 18-Amsterdam, Night 1 & 2, 18-Seattle Night 2, 21-New Jersey, 22-Imola, 22-Nashville, 22-Louisville, 24-Baltimore
    Ed Solo: 17-Louisville
  • partizanpack
    partizanpack Posts: 16
    jamofpearls wrote:
    South of Seattle wrote:
    One thing I have noticed.

    People that seemed to have gotten the record with the Infallible Postcard all seem to be the least screwed up ones :think: :think: :think:
    Wait...what postcard?
    I got an infallible postcard and my lp is jacked up.
  • jamofpearls
    jamofpearls Florence, AL Posts: 367
    partizanpack wrote:
    jamofpearls wrote:
    South of Seattle wrote:
    One thing I have noticed.

    People that seemed to have gotten the record with the Infallible Postcard all seem to be the least screwed up ones :think: :think: :think:
    Wait...what postcard?
    I got an infallible postcard and my lp is jacked up.
    I got no postcard, and my LP is screwed up. What da hell?
    98-Birmingham, 00-Nashville, 03-Nashville, 12-Atlanta, 14-Memphis, 16-New Orleans, 18-Amsterdam, Night 1 & 2, 18-Seattle Night 2, 21-New Jersey, 22-Imola, 22-Nashville, 22-Louisville, 24-Baltimore
    Ed Solo: 17-Louisville
  • vaggar99
    vaggar99 San Diego USA Posts: 3,431
    my iPhone stopped working today. I took it to the Apple store and the guy at the Genius Bar told me it broke because Apple is so awesome. i guess thats how it goes now
  • Mr Derp
    Mr Derp Posts: 319
    Do we know how many red vinyl's were put out?
  • GardLivingston89
    GardLivingston89 Posts: 942
    The reason why im upset is because I havent recieved my vinyl yet. So if i get it and it has issues thats gonna blow because im gonna have to wait all over again for one and Ive already been waiting all this time for this album to come out. Now i have to wait for a album that might not even work when I get it fantastic. 10C should of tested them i agree this is bullshit. They could at least get faster shipping if your Vinyl has issues. If mine has issues, waiting another 2 weeks to get a new one is gonna piss me of.
  • nippleholic
    nippleholic Toronto Posts: 1,085
    joeybuckets wrote:
    But what if you both copies at the volcom popup store on the night It was released. I have my receipts. Should I take a pic of receipt and send that??

    I bought a copy from the Volcom store too - on my receipt, the vinyl is listed as "headwear" because there was no "vinyl" option on the register. :?
    2003: Buffalo, Toronto
    2004: Boston (x2), Toledo, Grand Rapids
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    2010: Buffalo, Newark, New York City (x2), Nijmegen, Berlin, Werchter
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    2012: Amsterdam (x2), Berlin (x2)
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    2018: Amsterdam (x2), Padua, Rome, Prague, Krakow, Berlin, Barcelona
    2022: San Diego, Los Angeles (x2), Oakland (x2), Fresno, Sacramento, Las Vegas, Ottawa, Hamilton, Toronto
    2023: Fort Worth (x2), Austin (x2)
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    2025: Atlanta (x2), Nashville (x2), Raleigh (x2), Pittsburgh (x2)

  • As the Earth to the Sun
    As the Earth to the Sun Posts: 241
    Sent an email to customer service describing my issue - but no response!!! Anyone heard anything back after emailing?
    Pepsi Center - Apr 1 '03, Jul 2-3 '06 | Grant Park - Aug 05 '07 | E Center - Sep 28 '09 | Wachovia Spectrum Arena - Oct 27 '09 | Sprint Center May 3 '10 | Scottrade Center May 4 '10 | Alpine Valley - Sep 3-4, '11 | Wrigley Field - July 19, '13 | Pepsi Center Oct 22, '14
  • partizanpack
    partizanpack Posts: 16
    I got an email asking for my full mailing address.
  • As the Earth to the Sun
    As the Earth to the Sun Posts: 241
    partizanpack wrote:
    I got an email asking for my full mailing address.
    How long did it take them to respond?
    Pepsi Center - Apr 1 '03, Jul 2-3 '06 | Grant Park - Aug 05 '07 | E Center - Sep 28 '09 | Wachovia Spectrum Arena - Oct 27 '09 | Sprint Center May 3 '10 | Scottrade Center May 4 '10 | Alpine Valley - Sep 3-4, '11 | Wrigley Field - July 19, '13 | Pepsi Center Oct 22, '14
  • Mikegman
    Mikegman Posts: 47
    As the Earth to the Sun wrote:
    partizanpack wrote:
    I got an email asking for my full mailing address.
    How long did it take them to respond?


    Same here, it took them less then a day, but i also sent them a picture of the pretty big gash on my vinyl.
    Jones Beach, NY 2001
    New Orleans, LA 2003
    Oakland, CA 2013
  • As the Earth to the Sun
    As the Earth to the Sun Posts: 241
    See, the thing is, I don't actually own a turntable right now so how am I supposed to know if it's damaged or not? I was just saving it until one day when I'll finally be able to get a proper setup and play it (and all my xmas singles)
    Pepsi Center - Apr 1 '03, Jul 2-3 '06 | Grant Park - Aug 05 '07 | E Center - Sep 28 '09 | Wachovia Spectrum Arena - Oct 27 '09 | Sprint Center May 3 '10 | Scottrade Center May 4 '10 | Alpine Valley - Sep 3-4, '11 | Wrigley Field - July 19, '13 | Pepsi Center Oct 22, '14
  • PJ_Soul
    PJ_Soul Vancouver, BC Posts: 50,668
    As the Earth to the Sun wrote:
    See, the thing is, I don't actually own a turntable right now so how am I supposed to know if it's damaged or not? I was just saving it until one day when I'll finally be able to get a proper setup and play it (and all my xmas singles)
    Every record store I've ever been to has had a turntable (with headphones) for customers to test records on. Just bring yours in and play it there. :)
    With all its sham, drudgery, and broken dreams, it is still a beautiful world. Be careful. Strive to be happy. ~ Desiderata
  • pjsimp
    pjsimp Posts: 44
    Mikegman wrote:
    As the Earth to the Sun wrote:
    partizanpack wrote:
    I got an email asking for my full mailing address.
    How long did it take them to respond?


    Same here, it took them less then a day, but i also sent them a picture of the pretty big gash on my vinyl.



    I didn't take a photo but it was less than a day that they responded.
  • Spiritual_Chaos
    Spiritual_Chaos Posts: 31,471
    Santos L. Halper wrote:
    possibly due to the high quality and delicate nature of the special packaging. 

    jennifer-lawrence-10.gif

    Havebn't even recieved it yet... or the CD... release day my ass.
    "Mostly I think that people react sensitively because they know you’ve got a point"
  • dimitrispearljam
    dimitrispearljam Posts: 139,725
    checking my pm at facebook now,a friend message me from the states,he wrote me ,he got a red copy,he was so happy got something so cool,but has the same issiues-problems at some songs..
    "...Dimitri...He talks to me...'.."The Ghost of Greece..".
    "..That's One Happy Fuckin Ghost.."
    “..That came up on the Pillow Case...This is for the Greek, With Our Apologies.....”
  • pdalowsky
    pdalowsky Doncaster,UK Posts: 15,214
    dimitrispearljam wrote:
    checking my pm at facebook now,a friend message me from the states,he wrote me ,he got a red copy,he was so happy got something so cool,but has the same issiues-problems at some songs..

    will be interesting to see how that works out with the replacement.

    In fact Please tell him I'd love his not perfect one once its replaced :D:D:D
  • Bigda
    Bigda Posts: 469
    Spiritual_Chaos wrote:
    Santos L. Halper wrote:
    possibly due to the high quality and delicate nature of the special packaging. 

    jennifer-lawrence-10.gif

    Havebn't even recieved it yet... or the CD... release day my ass.


    PRECISELY! "Release day my ass"!
    i am getting really pissed off right now. The mail has arrived today yet and still not even CD. What's the point buying CD or vinyl for artwork if the only thing you are left with is digital download of lame mp3s like some itunes kid?
    totall (ANOTHER) bummer by 10C and AGAIN scarse info let alone apology.
    Mind your manners, peeps!
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