"Lightning Bolt" Vinyl Customer Service Information

vaggar99

HesCalledDyer wrote:

Emailed yesterday morning. No response yet but I'm sure they're extremely busy.

They will likely get back to on Monday. Seems like they have about 1 business day turnaround time right now

HesCalledDyer

jamofpearls wrote:

I'm beginning to get really confused about what was a 10C exclusive on this Vinyl.
I ordered the 10C version, of course.
I got in mine:
1. Black Vinyl (damaged)
2. Lyric Book
3. Sticker Sheet
4. MP3 Download Code, (which was already in my account section on release day for preordering.

So, was mine an actual 10C version?

That's exactly what I got, and I ordered the 10C version. No postcard for me. My guess is they were randomly inserted like the Jeff Ament Tone picks.

WashMyLove

I haven't been to work since I've been sick. The album is probably there waiting for me. Monday when I get home, I'll listen to it and check it out if there's any damage :roll:

thebends9

Was anyone else's vinyl jacket mangled? Mine was badly damaged...is UMG sending out new jackets or am I SOL?

SomethingCreative

thebends9 wrote:

Was anyone else's vinyl jacket mangled? Mine was badly damaged...is UMG sending out new jackets or am I SOL?

UMG is only sending out the vinyl, apparently you'll have to take it up with tenclub

dayday

SomethingCreative wrote:

thebends9 wrote:

Was anyone else's vinyl jacket mangled? Mine was badly damaged...is UMG sending out new jackets or am I SOL?

UMG is only sending out the vinyl, apparently you'll have to take it up with tenclub

my jacket and sleeve were damaged as well. when i got an e-mail reply from UMG that they'd be sending me a replacement vinyl, they asked me to send pictures of the damage and they'd "look into it". i sent the pics, now the ball is in their court. if they can't help me on a new jacket and sleeve, then i'll contact tenclub.

Tomilol

Hi, this is my first post ever here.. bummed that it concerns such a matter. Still haven't received my copy here in Poland. Dissapointed that it will probably arrive damaged.. I've sent a question today concerning the shipping, hope that it'll arrive really soon. Then they will deal with my damages. Greetings to all!

Spoken

Man, I really need a replacement for sleeve and vinyl....
I hope this won't be a problem....

FR181798

Theyve actually changed the statement on the homepage about damaged/faulty LBs. Goes into more details about damaged sleeves etc and what to do. 4-6 weeks for new sleeves but vinyl starts shipping on 28th. if only mine had arrived.

Spoken

Hope to get the email tomorrow..

joeybuckets

I can't wait to get the repressed/corrected vinyl this week!

JWPearl

Im not sure i want to order vinyl online now, with all the damage its rockets science to be better ordering from music stores i think? Any ideas? Or would the store be just the same? :corn:

JB128716

I wonder how people that bought an LP with cash at the shows can prove they bought it (besides taking a picture of it and going look).

KN116254

I bought my at Philly 1 and they have simply asked for my address. Will be glad to send a picture if needed but they have not asked yet.

JonnyPistachio

Well, my sleeve is torn and the inner seam is split. And it appears that only Pendulum has some crackling and popping. I was going to just let it go, but I sent an email anyways.

october22

I assume they're cross referencing the names of people who purchased through 10C because they didn't ask for any pictures or proof of purchase from me. I emailed them about the condition of the vinyl, they asked for my address and said they're sending a replacement early next week.

landingonwater

I sent them an initial e-mail with my issues. I included my address in that original e-mail. Have yet to hear anything. Think they just might not be replying because I gave them my info up front? This is such a fuck of clusters. :fp:

PatrickBateman

jonnypistachio, mine is almost same...there are what looks like four finger print marks on side A and one on B but looks like they were wearing snadpaper gloves.....Sirens and Pendulum are all crapped up on mine where the scratches are the worst. and sticker sheet was bent up...sent first email with just issue, heard nothing, then resent with copy of my order

dayday

landingonwater wrote:

I sent them an initial e-mail with my issues. I included my address in that original e-mail. Have yet to hear anything. Think they just might not be replying because I gave them my info up front? This is such a fuck of clusters. :fp:

i did as you did and included my shipping info in my initial e-mail. they have replied and said a new vinyl will be shipped. they then requested pics of the jacket and sleeve damage and said they'd look into it.
i'm confident everything will work out, in time.

Leezestarr313

They requested my mailing address, but haven't gotten back to me so far. :corn:

Father Hubbard

landingonwater wrote:

I sent them an initial e-mail with my issues. I included my address in that original e-mail. Have yet to hear anything. Think they just might not be replying because I gave them my info up front? This is such a fuck of clusters. :fp:

I did the same, and have not heard anything either. Keep us updated if they back to you and Ill do the same!

RP112579

Father Hubbard wrote:

landingonwater wrote:

I sent them an initial e-mail with my issues. I included my address in that original e-mail. Have yet to hear anything. Think they just might not be replying because I gave them my info up front? This is such a fuck of clusters. :fp:

I did the same, and have not heard anything either. Keep us updated if they back to you and Ill do the same!

My original email included pics, 10c order number, and my shipping address. They replied to my email letting me know it was received and they'd be sending me a new vinyl. Took a couple of days for the response. I'm sure they will be responding to your emails soon.

JMarksCLE

Just got this email:

We have received your E-Mail and apologize for the inconvenience. A replacement vinyl will be sent to you early next week.

Thank you for your patience.

UMG Customer Service.

Father Hubbard

Father Hubbard wrote:

landingonwater wrote:

I sent them an initial e-mail with my issues. I included my address in that original e-mail. Have yet to hear anything. Think they just might not be replying because I gave them my info up front? This is such a fuck of clusters. :fp:

I did the same, and have not heard anything either. Keep us updated if they back to you and Ill do the same!

Just got this:

We have received your E-Mail and apologize for the inconvenience. A replacement vinyl will be sent to you early next week.

jwillmo

Father Hubbard wrote:

Father Hubbard wrote:

landingonwater wrote:

I sent them an initial e-mail with my issues. I included my address in that original e-mail. Have yet to hear anything. Think they just might not be replying because I gave them my info up front? This is such a fuck of clusters. :fp:

I did the same, and have not heard anything either. Keep us updated if they back to you and Ill do the same!

Just got this:

We have received your E-Mail and apologize for the inconvenience. A replacement vinyl will be sent to you early next week.

I sent mine on Wednesday, and finally got that response. They're getting to them!

Also for the record, I gave my address and said the local record store I bought it from, and that's all they needed from me. So if you got yours locally and it wouldn't play, looks like they're sending those people replacements too. Yay!

Dead Man Walking

People are going to get their replacements before I even get my originals!

I bought a pair of LP's and a CD for a friend and only one of his records arrived. Of course it's mangled and I've sent an email. Not sure if I'll hear back seeing as He'a only received a third of my order so far. Hopefully that second LP is not garble hind and it's in proper condition.

HesCalledDyer

I emailed them Friday at 11:44am, got a reply today at 12:52pm from a Michael Staudt:

As soon as we receive new stock, we will ship you out a new copy.
-Mike

My original email included the following:
-Description of the defects
-10C Product description (i.e. "Pearl Jam 10C Version Lightning Bolt vinyl LP")
-10C Product # (i.e. "6371")
-Order date
-10C Order #
-Shipping/billing (same for me)
-Phone

I also mentioned that 10C instructed us to contact them directly for a replacement. Hope this info helps others.

Spoken

I need a new jacket/sleeve too, along with a new vinyl-
I'll be really annoyed if they just send me a vinyl, without responding if we are getting the a whole new package or not...
Any word on that?

A satellite forever orbiting

october22 wrote:

I assume they're cross referencing the names of people who purchased through 10C because they didn't ask for any pictures or proof of purchase from me. I emailed them about the condition of the vinyl, they asked for my address and said they're sending a replacement early next week.

They're replacing the one I bought at the Philly 2 gig without any proof of purchase.

Knish

I still have not received my original vinyl.
Has been sitting in the same locale for 8 days.