"Lightning Bolt" Vinyl Customer Service Information

jamofpearls

I went ahead and put my mailing address and phone number in my email yesterday to help speed up the process.
But I haven't heard back from them yet.

Empty Glass

I received a reply. They asked for my full shipping address and they'd be in touch again. Things seem to be moving

Empty Glass

PJ51390 wrote:

elwayvedder wrote:

I just called. They aren't sure what they are doing yet as they waiting to hear from the label and Pearl Jam. They are buried in emails and said as soon as they are given direction, they will start replying to emails and asked for everyone just to sit tight and sooner or later they will resolve

I just got a response from the email I sent yesterday about the issue I had with my wife's copy. This was my response:

Peter,


...that's it...just my name, I replied:

Yes,

Hey Peter

imcosta

Thanks Santos. I'll give it a try. Both copies I have do not play well and have imperfections in the grooves.
I'll send a screen shot of both my Ten Club orders. I just hope they can get this right.

Thanks for all your help
ICosta

jamofpearls

Empty Glass wrote:

PJ51390 wrote:

elwayvedder wrote:

I just called. They aren't sure what they are doing yet as they waiting to hear from the label and Pearl Jam. They are buried in emails and said as soon as they are given direction, they will start replying to emails and asked for everyone just to sit tight and sooner or later they will resolve

I just got a response from the email I sent yesterday about the issue I had with my wife's copy. This was my response:

Peter,


...that's it...just my name, I replied:

Yes,

Hey Peter

There is no Peter only Zuul.

Mike Karklins

Walking the miles wrote:

Anyone in Canada get their vinyl yet? I haven't.

Oddly I received the CD in the mailbox today but no vinyl... However when I go and look at the email they sent for shipping confirmation it says ....

1 6371 - 2013 PEARL JAM 10C VERSION LIGHTNING BOLT V shipped
and
1 6370 - 2013 PEARL JAM 10C VERSION LIGHTNING BOLT C warehouse

so now Im just confused....
I think im going to send ten club an email and see whats up... not sure why the cd sent and not the vinyl

HesCalledDyer

Mike Karklins wrote:

Walking the miles wrote:

Anyone in Canada get their vinyl yet? I haven't.

Oddly I received the CD in the mailbox today but no vinyl... However when I go and look at the email they sent for shipping confirmation it says ....

1 6371 - 2013 PEARL JAM 10C VERSION LIGHTNING BOLT V shipped
and
1 6370 - 2013 PEARL JAM 10C VERSION LIGHTNING BOLT C warehouse

so now Im just confused....
I think im going to send ten club an email and see whats up... not sure why the cd sent and not the vinyl

Same thing happened to me. CD was showing warehouse, vinyl was showing shipped, and I had the CD two days later. When the vinyl finally shipped, I got another email showing both as shipped status. I got my vinyl Tuesday, yet the tracking # still says Oct 15 Auburn, WA. Hang tight...

Mike Karklins

Thanks... I will... currently my tracking # only shows Oct 10 Shipment Information recieved... with a no date available for scheduled delivery....

grooven

Received my Vinyl today, surface imperfections immediately noticeable, and the jacket was crushed on all four corners. The sleeve of course was torn, but I dont think Ive received an album in the mail where that wasn't an issue.

Either way, sent the info to the customer service address as instructed. Thank goodness for the download!

hsohi

Walking the miles wrote:

Anyone in Canada get their vinyl yet? I haven't.

Neg....and I pre ordered it from 10c.

I have a feeling that December and March will be good months for us Canadians.

December cause we should receive our pre ordered copy of LB.

March cause that's when we will receive our "Good" copy.

solihullslim

Thinking about it, with the benefit of a beer or 3, I've decided that the apparent freeze after "Shipment information received" might have come after they realised there was a problem.

I can always hope

drummerboy_73

drummerboy_73 wrote:

Sent my e-mail about 4 hours ago. Here's what I wrote:

Good Afternoon,
I am sending an e-mail regarding the condition of my Pearl Jam LIGHTNING BOLT vinyl LP as directed by the TEN CLUB, from where I purchased it on July 29, Order ######.

First glance revealed lots of dust and debris all over it. It is also streaked with some type of residue. VERY ROUGH EDGES. Also 4 - 5 small indentations near the edge. Looks almost like some kind of sharp object like a tack or nail hit it.

Please advise how to obtain replacement copy at your earliest convenience.
Thank You!

I didn't give them any other personal information yet. I want to see what their response time and instructions will be first. Maybe a little paranoid, but I just want to see how this plays out one step at a time...

Received the following response today:

Please provide your complete shipping address. I will respond with more information later.

Francene

I'll do that and continue to post updates...

Leezestarr313

I got the same reply, but from a Lori

PJ_Soul

Leezestarr313 wrote:

I got the same reply, but from a Lori

Lori and Francene are probably really hating their jobs this week.

LeafsJaysCubsRaptorsFan

Lb vinyl should arrive in Canada by the end of next week. It shipped 1 week after the cd

dimitrispearljam

PJ_Soul wrote:

Leezestarr313 wrote:

I got the same reply, but from a Lori

Lori and Francene are probably really hating their jobs this week.

i think both names are hot

dimitrispearljam

Empty Glass wrote:

I received a reply. They asked for my full shipping address and they'd be in touch again. Things seem to be moving

nice!! :thumbup:

South of Seattle

One thing I have noticed.

People that seemed to have gotten the record with the Infallible Postcard all seem to be the least screwed up ones :think: :think: :think:

choop

so mine came today, after making laps around the west coast. and i got lucky, packaging is perfect, record is perfect, and after a spin, no skips.

my question is regarding the volume level being so low. i feel like that has more to do with this being a single record and not double, they jammed too much music on each side, which is in my opinion, why the volume level is poor.

do you think this is worth a claim? i feel like this will be an issue with the re-press as well, since there is likely nothing they can do about that due to space limitations.

Goatboy

yeah I can't get halfway through getaway without bad skipping. wtf?