"Lightning Bolt" Vinyl Customer Service Information

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  • I got an email asking for my full mailing address.
  • I got an email asking for my full mailing address.
    How long did it take them to respond?
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  • I got an email asking for my full mailing address.
    How long did it take them to respond?


    Same here, it took them less then a day, but i also sent them a picture of the pretty big gash on my vinyl.
    Jones Beach, NY 2001
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    Oakland, CA 2013
  • See, the thing is, I don't actually own a turntable right now so how am I supposed to know if it's damaged or not? I was just saving it until one day when I'll finally be able to get a proper setup and play it (and all my xmas singles)
    Pepsi Center - Apr 1 '03, Jul 2-3 '06 | Grant Park - Aug 05 '07 | E Center - Sep 28 '09 | Wachovia Spectrum Arena - Oct 27 '09 | Sprint Center May 3 '10 | Scottrade Center May 4 '10 | Alpine Valley - Sep 3-4, '11 | Wrigley Field - July 19, '13 | Pepsi Center Oct 22, '14
  • PJ_SoulPJ_Soul Vancouver, BC Posts: 49,993
    See, the thing is, I don't actually own a turntable right now so how am I supposed to know if it's damaged or not? I was just saving it until one day when I'll finally be able to get a proper setup and play it (and all my xmas singles)
    Every record store I've ever been to has had a turntable (with headphones) for customers to test records on. Just bring yours in and play it there. :)
    With all its sham, drudgery, and broken dreams, it is still a beautiful world. Be careful. Strive to be happy. ~ Desiderata
  • pjsimppjsimp Posts: 44
    Mikegman wrote:
    I got an email asking for my full mailing address.
    How long did it take them to respond?


    Same here, it took them less then a day, but i also sent them a picture of the pretty big gash on my vinyl.



    I didn't take a photo but it was less than a day that they responded.
  • possibly due to the high quality and delicate nature of the special packaging. 

    jennifer-lawrence-10.gif

    Havebn't even recieved it yet... or the CD... release day my ass.
    "Mostly I think that people react sensitively because they know you’ve got a point"
  • checking my pm at facebook now,a friend message me from the states,he wrote me ,he got a red copy,he was so happy got something so cool,but has the same issiues-problems at some songs..
    "...Dimitri...He talks to me...'.."The Ghost of Greece..".
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  • pdalowskypdalowsky Doncaster,UK Posts: 15,080
    checking my pm at facebook now,a friend message me from the states,he wrote me ,he got a red copy,he was so happy got something so cool,but has the same issiues-problems at some songs..

    will be interesting to see how that works out with the replacement.

    In fact Please tell him I'd love his not perfect one once its replaced :D:D:D
  • BigdaBigda Posts: 469
    possibly due to the high quality and delicate nature of the special packaging. 

    jennifer-lawrence-10.gif

    Havebn't even recieved it yet... or the CD... release day my ass.


    PRECISELY! "Release day my ass"!
    i am getting really pissed off right now. The mail has arrived today yet and still not even CD. What's the point buying CD or vinyl for artwork if the only thing you are left with is digital download of lame mp3s like some itunes kid?
    totall (ANOTHER) bummer by 10C and AGAIN scarse info let alone apology.
    Mind your manners, peeps!
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  • BigdaBigda Posts: 469
    edited October 2013
    ;)
    Post edited by Bigda on
    _____________________________
    Prague '95 (w/Neil Young), Warsaw '96, Seattle '98, Katowice x2 '00, Berlin '00, Berlin '06, Katowice '07, Copenhagen '07, Belfast '10, Berlin '10, Amsterdam '12, Prague'12, Berlin x2 '12, Vienna '14, Berlin '14..
  • guypjfreakguypjfreak Posts: 2,281
    im still waiting for mine aggg but wot i want to know is if its in a state like some of yours do we the album back ??? wots the procedure ??
    thanks for any info :D
  • BigdaBigda Posts: 469
    at least Jimmy Fallon got his copy pristine.
    _____________________________
    Prague '95 (w/Neil Young), Warsaw '96, Seattle '98, Katowice x2 '00, Berlin '00, Berlin '06, Katowice '07, Copenhagen '07, Belfast '10, Berlin '10, Amsterdam '12, Prague'12, Berlin x2 '12, Vienna '14, Berlin '14..
  • blindmuleblindmule Albany, NY Posts: 138
    My copy is still listed as sitting in Auburn, WA - where it has been sitting since October 15.

    What do folks like myself, who have no idea what shape their record might be in, do?
    If we miss out on this reshipment are we just shit out of luck?
  • jamofpearlsjamofpearls Florence, AL Posts: 367
    blindmule wrote:
    My copy is still listed as sitting in Auburn, WA - where it has been sitting since October 15.

    What do folks like myself, who have no idea what shape their record might be in, do?
    If we miss out on this reshipment are we just shit out of luck?
    I would almost be willing to wager that yours got held up, as they found out the batch was shit.
    98-Birmingham, 00-Nashville, 03-Nashville, 12-Atlanta, 14-Memphis, 16-New Orleans, 18-Amsterdam, Night 1 & 2, 18-Seattle Night 2, 21-New Jersey, 22-Imola, 22-Nashville, 22-Louisville, 24-Baltimore
    Ed Solo: 17-Louisville
  • PoncierPoncier Posts: 17,084
    checking my pm at facebook now,a friend message me from the states,he wrote me ,he got a red copy,he was so happy got something so cool,but has the same issiues-problems at some songs..
    He can keep the red copy as a display and play the new (likely black) copy he gets as a replacement.
    This weekend we rock Portland
  • dankinddankind Posts: 20,839
    How long did it take them to respond?

    Totally off topic, but I saw you at PJ20 and thought that your shirt was the best bump enhancer I have ever seen. Very inspired and inspiring. I hope that you and your two-year old(?) have found your groove.
    I SAW PEARL JAM
  • Empty GlassEmpty Glass In Rob's shed Posts: 12,329
    See, the thing is, I don't actually own a turntable right now so how am I supposed to know if it's damaged or not? I was just saving it until one day when I'll finally be able to get a proper setup and play it (and all my xmas singles)

    I'd bet big money that it's F'd up. Percentages say so
    I've met Rob

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  • GT1015GT1015 Posts: 196
    choop wrote:
    so mine came today, after making laps around the west coast. and i got lucky, packaging is perfect, record is perfect, and after a spin, no skips.

    my question is regarding the volume level being so low. i feel like that has more to do with this being a single record and not double, they jammed too much music on each side, which is in my opinion, why the volume level is poor.

    do you think this is worth a claim? i feel like this will be an issue with the re-press as well, since there is likely nothing they can do about that due to space limitations.

    Same here! I had to crank the volume to just to hear it. That was the only noticeable thing I found "wrong" with it.
  • F5AgainstOneF5AgainstOne New Hampshire, USA Posts: 1,462
    It looks like mine is scheduled to be delivered today :shock:
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  • lotsalemonlotsalemon Boston Posts: 2,739
    It looks like mine is scheduled to be delivered today :shock:


    I got mine a few minutes ago. I don't even wanna listen to it I'm so f**ckin pissed right now.

    All 3 closed ends of the inner sleeve are split, two corners are smashed and there's a big split in the lower end of the jacket.

    I really wish they would package these a little better than just sticking them in a box...
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  • lotsalemon wrote:
    It looks like mine is scheduled to be delivered today :shock:


    I got mine a few minutes ago. I don't even wanna listen to it I'm so f**ckin pissed right now.

    All 3 closed ends of the inner sleeve are split, two corners are smashed and there's a big split in the lower end of the jacket.

    I really wish they would package these a little better than just sticking them in a box...

    I've been saying this for years. 10C are unable to ship vinyl guaranting it arrives safely.
    Last time I adressed 10C, they responded they had replaced items arriving messed up at my doorstep for the last time.

    :(
    Give a monkey a brain and he'll swear he's the center of the Universe...
  • vaggar99vaggar99 San Diego USA Posts: 3,427
    lotsalemon wrote:
    It looks like mine is scheduled to be delivered today :shock:


    I got mine a few minutes ago. I don't even wanna listen to it I'm so f**ckin pissed right now.

    All 3 closed ends of the inner sleeve are split, two corners are smashed and there's a big split in the lower end of the jacket.

    I really wish they would package these a little better than just sticking them in a box...

    I've been saying this for years. 10C are unable to ship vinyl guaranting it arrives safely.
    Last time I adressed 10C, they responded they had replaced items arriving messed up at my doorstep for the last time.

    :(

    The Vault vinyl that went out a few weeks ago was packed very nicely. of course they charge a lot more for those too. does anyone know if the replacement copies of LB will be hand numbered? was that only for the 10C copies?
  • vaggar99 wrote:
    I've been saying this for years. 10C are unable to ship vinyl guaranting it arrives safely.
    Last time I adressed 10C, they responded they had replaced items arriving messed up at my doorstep for the last time.

    :(

    The Vault vinyl that went out a few weeks ago was packed very nicely. of course they charge a lot more for those too. does anyone know if the replacement copies of LB will be hand numbered? was that only for the 10C copies?


    Indeed it was! In fact, last 2-3 records has arrived nicely with bubblewrap and all. But still, the vinyl tends to move around inside the jacket...
    Give a monkey a brain and he'll swear he's the center of the Universe...
  • Finally got mine in upstate NY today and unfortunately there were some serious quality issues with the vinyl itself. There' was serious popping and crackling on the first track and a bad skip on MYM. I didn't even try to play side 2 as there was a gouge and/or some gunk on the first track. Sent an email to the customer service address 10C provided -- here's hoping it'll be replaced in short order! :lol:

    Ah well... on the bright side, what a beautiful looking package. Artwork and design are exceptional.
  • JK_LivinJK_Livin South Jersey Posts: 7,365
    lotsalemon wrote:
    It looks like mine is scheduled to be delivered today :shock:


    I got mine a few minutes ago. I don't even wanna listen to it I'm so f**ckin pissed right now.

    All 3 closed ends of the inner sleeve are split, two corners are smashed and there's a big split in the lower end of the jacket.

    I really wish they would package these a little better than just sticking them in a box...

    Everyone bitches about the shipping costs now. Image if they increased it. The 10c isn't worried about resale or future value of an item and they shouldn't be. Mine arrived in perfect shape. I got lucky I guess. No matter what the 10c does, someone will get an F'd one from shipping. Nothing will ever change that unless you buy it at a store.

    They could however switch to the Amazon type vinyl box.
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  • Leezestarr313Leezestarr313 Temple of the cat Posts: 14,374
    vaggar99 wrote:
    does anyone know if the replacement copies of LB will be hand numbered? was that only for the 10C copies?

    Are they hand numbered? I have to check that ...


    Well, mine doesn't seem to be. I have a tenclub one. Is anybody's hand numbered? Where would you find the number?
  • jamofpearlsjamofpearls Florence, AL Posts: 367
    vaggar99 wrote:
    does anyone know if the replacement copies of LB will be hand numbered? was that only for the 10C copies?

    Are they hand numbered? I have to check that ...


    Well, mine doesn't seem to be. I have a tenclub one. Is anybody's hand numbered? Where would you find the number?
    I would like to know this too. I preordered a 10C, and mine, as near as I could tell isn't numbered.
    98-Birmingham, 00-Nashville, 03-Nashville, 12-Atlanta, 14-Memphis, 16-New Orleans, 18-Amsterdam, Night 1 & 2, 18-Seattle Night 2, 21-New Jersey, 22-Imola, 22-Nashville, 22-Louisville, 24-Baltimore
    Ed Solo: 17-Louisville
  • mookieb10mookieb10 Posts: 930
    I got some red vinyl in the mail today, spun it, but sirens is all messed up. http://twitter.com/mookieb10/status/393 ... 69/photo/1
  • Leezestarr313Leezestarr313 Temple of the cat Posts: 14,374
    mookieb10 wrote:
    I got some red vinyl in the mail today, spun it, but sirens is all messed up. http://twitter.com/mookieb10/status/393 ... 69/photo/1

    But it looks GORGEOUS :shock: Congrats!
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