"Lightning Bolt" Vinyl Customer Service Information

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  • jbrownie
    jbrownie Posts: 140
    This is so unfortunate for everyone involved. I've honestly never had problems with new wax EVER. Yeah, some warping...it was really rare to get nice flat platters back in the 80s. They were thin as hell back then too...none of this 180g shit. :lol:

    I'm just concerned about shipping a platter straight up in the mail?! Can't see how that ends well.
    & my store has no info or follow-up from UMG at all. So does UMG send me a copy, do I trade my copy, how do I know if I traded for a GOOD copy?

    <Sigh> :cry:
  • Dan0z
    Dan0z Posts: 10
    Have any 10c members in Australia received their pre-order yet? getting a bit anxious.
  • goldrush
    goldrush everybody knows this is nowhere Posts: 7,791
    Dan0z wrote:
    Have any 10c members in Australia received their pre-order yet? getting a bit anxious.
    Mine arrived in Sydney about 10 minutes ago (black vinyl unfortunately :( ). I'll have a proper look at it when I get home tonight and play it but right now I'm just glad it's here.

    Strangely enough, it's the first time I've ever received vinyl from the 10C with no damage to the sleeve. There's always a ding or a bend but this one is fine (on the outside at least...)
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  • morello
    morello Auckland, New Zealand Posts: 6,217
    goldrush wrote:
    Dan0z wrote:
    Have any 10c members in Australia received their pre-order yet? getting a bit anxious.
    Mine arrived in Sydney about 10 minutes ago (black vinyl unfortunately :( ). I'll have a proper look at it when I get home tonight and play it but right now I'm just glad it's here.

    Strangely enough, it's the first time I've ever received vinyl from the 10C with no damage to the sleeve. There's always a ding or a bend but this one is fine (on the outside at least...)
    I'm in NZ, not Oz but I haven't even got my vinyl yet. I'd expected it yesterday or today going on how long my Vault vinyl took to get here after I received the shipping e-mail so I guess it's not far away, then I see if it's playable.
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  • Horse2345
    Horse2345 Posts: 3,294
    goldrush wrote:
    Dan0z wrote:
    Have any 10c members in Australia received their pre-order yet? getting a bit anxious.
    Mine arrived in Sydney about 10 minutes ago (black vinyl unfortunately :( ). I'll have a proper look at it when I get home tonight and play it but right now I'm just glad it's here.

    Strangely enough, it's the first time I've ever received vinyl from the 10C with no damage to the sleeve. There's always a ding or a bend but this one is fine (on the outside at least...)


    I just don't get it how in the he..... can the vinyl get to Australia before i get mine? For crap sakes its 2.5 hr ferry ride to dt seattle.
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  • partizanpack
    partizanpack Posts: 16
    Since being asked my full shipping address I haven't heard anything since. Any updates?
  • jack cameron
    jack cameron Sydney Posts: 341
    Horse2345 wrote:
    goldrush wrote:
    Dan0z wrote:
    Have any 10c members in Australia received their pre-order yet? getting a bit anxious.
    Mine arrived in Sydney about 10 minutes ago (black vinyl unfortunately :( ). I'll have a proper look at it when I get home tonight and play it but right now I'm just glad it's here.

    Strangely enough, it's the first time I've ever received vinyl from the 10C with no damage to the sleeve. There's always a ding or a bend but this one is fine (on the outside at least...)


    I just don't get it how in the he..... can the vinyl get to Australia before i get mine? For crap sakes its 2.5 hr ferry ride to dt seattle.


    I'm in Sydney, Australia and got mine today. Unfortunately, there is a rip in the bend inside the packaging and the vinyl pops throughout Pendulum (favourite song)...

    Where do I get the receipt number? Is it under my 'Order History' on Pearljam.com?

    Has anyone contacted TenClub regarding packaging replacements?
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  • Suzyntheq
    Suzyntheq Posts: 48
    Received my 10c copy today in Newcastle Australia, during a lightning storm no less! The record is fine except for some loud pops and a whumping sound at the beginning of pendulum that I can live with, none of the other PJ vinyl I own are flawless. Side A has some smudges that do not affect the playback.The cover is fine , no splits etc. Sticker sheet, download coupon and MYM postcard. I'm very pleased overall, can't believe that fans in the US still haven't received theirs yet. I would be spewing!
  • Lost Poi Dog
    Lost Poi Dog Posts: 37
    Finally got my 10C vinyl today in Honolulu! And it's RED!! The packaging is in pristine condition. However, I've noticed the rough outer edges of the album's rim that others have mentioned. There is also a small silver colored mark on the outer face on one side of the album. I am not sure how the album sounds, as I don't have a record player. Bought the vinyl with the intention of purchasing a player in the near future. Will have to examine my album more closely and then make a determination if I should pursue requesting another album. Best of luck to everyone else. Aloha!
  • pdalowsky
    pdalowsky Doncaster,UK Posts: 15,214
    several weeks sounds kinda reasonable if the records need to be re pressed.

    Id rather they take their time and get it right
  • superfuzz30
    superfuzz30 Posts: 419
    edited October 2013
    EDIT: should be more clear about this. THIS IS FOR THE REPLACEMENT VINYL

    I am signed up for ups my delivery notifications, got this when I woke up:

    Shipper: UMGD/COMMERCIAL

    Approximate Delivery Time: between 2:45 PM and 6:45 PM
    UPS Service: UPS Ground



    Nice turnaround on this
    Post edited by superfuzz30 on
  • Empty Glass
    Empty Glass In Rob's shed Posts: 12,329
    partizanpack wrote:
    Since being asked my full shipping address I haven't heard anything since. Any updates?


    I'm in the same situation. Not worried...yet. They must have one person just sitting at a computer reading and replying to e-mails. Just hating their job right now :lol: I've certainly been there.
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  • dimitrispearljam
    dimitrispearljam Posts: 139,725
    Empty Glass wrote:
    partizanpack wrote:
    Since being asked my full shipping address I haven't heard anything since. Any updates?


    I'm in the same situation. Not worried...yet. They must have one person just sitting at a computer reading and replying to e-mails. Just hating their job right now :lol: I've certainly been there.
    she can make her day better
    she can put backspacer vinyl to listen..this one played kinda well,with no marking or loud pops
    only 7-8 skips.. :lol::lol::lol::lol:
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  • skere26
    skere26 Posts: 305
    When i toured the United Record Pressing facility on friday, they had 2 presses firing out new Lightning Bolts...I have a picture somewhere..
  • landingonwater
    landingonwater Posts: 325
    Received a response this morning. My replacement will be shipped early next week.
  • JonnyPistachio
    JonnyPistachio Florida Posts: 10,219
    skere26 wrote:
    When i toured the United Record Pressing facility on friday, they had 2 presses firing out new Lightning Bolts...I have a picture somewhere..

    Cool, I'd love to see that. Did you ask or see any evidence of red vinyl?
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  • F5AgainstOne
    F5AgainstOne New Hampshire, USA Posts: 1,462
    landingonwater wrote:
    Received a response this morning. My replacement will be shipped early next week.
    when did you send the email? I'm trying to figure out what the turn around is on this.
    My email went out on October 26.

    Although, I suppose the response time could increase due to more people finally receiving their vinyl.
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  • october22
    october22 Posts: 2,533
    skere26 wrote:
    When i toured the United Record Pressing facility on friday, they had 2 presses firing out new Lightning Bolts...I have a picture somewhere..

    Somewhere? haha, when you've gone through your storage boxes in the basement and finally dig out that dusty old polaroid you took on Friday, I'd love to see it. It's probably all sepia toned now too.
  • RP112579
    RP112579 Tinley Park, IL Posts: 3,388
    october22 wrote:
    skere26 wrote:
    When i toured the United Record Pressing facility on friday, they had 2 presses firing out new Lightning Bolts...I have a picture somewhere..

    Somewhere? haha, when you've gone through your storage boxes in the basement and finally dig out that dusty old polaroid you took on Friday, I'd love to see it. It's probably all sepia toned now too.


    :lol:
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  • landingonwater
    landingonwater Posts: 325
    F5AgainstOne wrote:
    landingonwater wrote:
    Received a response this morning. My replacement will be shipped early next week.
    when did you send the email? I'm trying to figure out what the turn around is on this.
    My email went out on October 26.

    Although, I suppose the response time could increase due to more people finally receiving their vinyl.

    I e-mailed them Oct. 23 with my address included in the e-mail. I never heard back. Followed-up over the weekend. Received a response today indicating it would ship next week.

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