"Lightning Bolt" Vinyl Customer Service Information

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Comments

  • PkePke Ayrshire ,Scotland Posts: 846
    you have laugh that replacments are being recieved and i still havent seen the original yet

    :fp:
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  • Vedd HeddVedd Hedd Posts: 4,605
    jackbo487 wrote:
    Just emailed, immediately got bounced back:
    fisherscustsvc@umusic.com
    The recipient's mailbox is full and can't accept messages now. Please try resending this message later, or contact the recipient directly.

    So....now what?

    This same thing happened to me today. What do we do now?
    Turn this anger into
    Nuclear fission
  • Vedd Hedd wrote:
    jackbo487 wrote:
    Just emailed, immediately got bounced back:
    fisherscustsvc@umusic.com
    The recipient's mailbox is full and can't accept messages now. Please try resending this message later, or contact the recipient directly.

    So....now what?

    This same thing happened to me today. What do we do now?

    Same here on the email I sent last night.
    1996 - 10/01
    1998 - 08/22
    2000 - 09/05_10/05
    2003 - 04/25_4/26_05/02_05/03_06/28
    2005 - 09/13_09/19
    2006 - 05/10
    e06/08/09v
    2010 - 05/10
    e06/16/11v
    e06/26/11v
    2011 - 09/12_09/15
    2012 - 09/22
    2013 - 07/16_07/19_10/12
    2016 - 05/01_05/02_05/10
    2018 - 09/02
  • jeff2040jeff2040 Des Moines, IA Posts: 1,604
    Vedd Hedd wrote:
    jackbo487 wrote:
    Just emailed, immediately got bounced back:


    So....now what?

    This same thing happened to me today. What do we do now?

    Same here on the email I sent last night.

    I got an email from this address today: <!-- e --><a href="mailto:Lori.Parker@umusic.com">Lori.Parker@umusic.com</a><!-- e --> She got back to me a few minutes after I sent her my email. I hope this helps you guys out.
    Sometimes you find yourself
    Having to put all your faith
    In no faith
  • Vedd HeddVedd Hedd Posts: 4,605
    jeff2040 wrote:

    I got an email from this address today: <!-- e --><a href="mailto:Lori.Parker@umusic.com">Lori.Parker@umusic.com</a><!-- e --> She got back to me a few minutes after I sent her my email. I hope this helps you guys out.


    Thanks!
    Turn this anger into
    Nuclear fission
  • kg162716kg162716 Posts: 568
    pdalowsky wrote:
    kg162716 wrote:
    people have received the original copy, had issues...went through the proper channels and actually received replacement vinyl BEFORE I've received anything...I did not order the disc, but i did order the vinyl...Must be the canadian factor....Customs i suppose :roll:

    it'll come dude,

    not had mine yet either, but shouldn't be long now

    Lets hope Paul
    Toronto '03, Boston '04, Halifax '05, Boston 1&2 '06, Mansfield 1&2 '08, Boston '10, Toronto 1&2 '11, Brooklyn 1&2 13, Sao Paulo '15, Brasilia '15, Belo Horizonte '15, Rio '15, Quebec '16, Fenway '1&2 16', Seattle 1 & 2 18', Quebec ‘22
  • mfc2006mfc2006 HTOWN Posts: 37,483
    Replacement copy arrived today. Will spin when I get home!
    I LOVE MUSIC.
    www.cluthelee.com
    www.cluthe.com
  • MayDay10MayDay10 Posts: 11,744
    Delivery has failed to these recipients or groups:
    <!-- e --><a href="mailto:fisherscustsvc@umusic.com">fisherscustsvc@umusic.com</a><!-- e --> (<!-- e --><a href="mailto:fisherscustsvc@umusic.com">fisherscustsvc@umusic.com</a><!-- e -->)
    The recipient's mailbox is full and can't accept messages now. Please try resending this message later, or contact the recipient directly.
  • jack cameronjack cameron Sydney Posts: 341
    Got a reply from them saying that they will send a new copy at the start of next week.
    I'm in Australia, so we'll see how long it takes!

    Also, anyone find out if we contact TenClub regarding torn album covers?
    Pearl Jam: 11/02/03 • 13/02/03 • 18/02/03 • 07/11/06 • 13/11/06 • 16/11/06 • 18/11/06 • 19/11/06 • 20/11/09 • 22/11/09 • 26/01/14
    Eddie Vedder: 15/03/11 • 16/03/11 • 18/03/11 • 19/03/11 • 11/02/14 • 12/02/14
  • Empty GlassEmpty Glass In Rob's shed Posts: 12,329
    Got a reply from them saying that they will send a new copy at the start of next week.
    I'm in Australia, so we'll see how long it takes!

    Also, anyone find out if we contact TenClub regarding torn album covers?

    According to the info on the news page you should provide pictures of the damage to the pressing company
    I've met Rob

    DEGENERATE FUK

    This place is dead

    "THERE ARE NO CLIQUES, ONLY THOSE WHO DON'T JOIN THE FUN" - Empty circa 2015

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  • smanchac1smanchac1 Posts: 2,256
    Replacement received today.

    Looks cool! Future collectors item? Limited edition packaging!!

    9f031e6a-074e-4241-beb0-181ac0b27dc5_zps26057a9e.jpg
  • jwillmojwillmo Posts: 471
    Just got word from the missus that my replacement arrived today in perfect condition. Bought in a record store, emailed on Wednesday with no pics, just my address, replacement arrived to my door a week later. To the guy that got into it with me earlier in the thread saying this would be a clusterfuck and that it would be much better to go through Ten Club or the record store you got it from because of the seller's "warranty of merchantability" ... ah, not going to do it. Hope it worked out just as well for you, Negative Nancy! (real name escapes me)
  • morellomorello Auckland, New Zealand Posts: 6,217
    ^^^ Yep, another vote for how ridiculous it is that peeps are receiving their replacements before international peeps have even received their originals. :cry::cry:
    <hr>
    PJ - Auckland 2009; Alpine Valley1&2 2011; Man1, Am'dam1&2, Berlin1&2, Stockholm, Oslo & Copenhagen 2012; LA, Oakland, Portland, Spokane, Calgary, Vancouver, Seattle 2013; Auckland 2014, Auckland1&2 2024
    EV - Canberra, Newcastle & Sydney 1&2 2011
  • PrimalPrimal Posts: 41
    morello wrote:
    ^^^ Yep, another vote for how ridiculous it is that peeps are receiving their replacements before international peeps have even received their originals. :cry::cry:
    This!
    How long will it take before the damaged versions reach NZ?
  • morellomorello Auckland, New Zealand Posts: 6,217
    Primal wrote:
    morello wrote:
    ^^^ Yep, another vote for how ridiculous it is that peeps are receiving their replacements before international peeps have even received their originals. :cry::cry:
    This!
    How long will it take before the damaged versions reach NZ?
    God knows. 3 weeks & counting now since I received the shipping e-mail.
    <hr>
    PJ - Auckland 2009; Alpine Valley1&2 2011; Man1, Am'dam1&2, Berlin1&2, Stockholm, Oslo & Copenhagen 2012; LA, Oakland, Portland, Spokane, Calgary, Vancouver, Seattle 2013; Auckland 2014, Auckland1&2 2024
    EV - Canberra, Newcastle & Sydney 1&2 2011
  • Leezestarr313Leezestarr313 Temple of the cat Posts: 14,374

    According to the info on the news page you should provide pictures of the damage to the pressing company
    Only if your cover is damaged or also pics of the damaged vinyl?
    :think: I wrote in my email that I can provide them with pics of the record, but they didn't ask for them. Hm. Haven't gotten a reply today either and also nothing in the mail. More waiting then :corn: But at least they have my address.
  • BantBant Millinowhere, ME Posts: 506

    According to the info on the news page you should provide pictures of the damage to the pressing company
    Only if your cover is damaged or also pics of the damaged vinyl?
    :think: I wrote in my email that I can provide them with pics of the record, but they didn't ask for them. Hm. Haven't gotten a reply today either and also nothing in the mail. More waiting then :corn: But at least they have my address.

    "you may be experiencing one or more of the following issues with either the vinyl being damaged, the inner sleeves being torn, or the gatefold ripping on the center seam"

    I'm experiencing all of these issues with my copy and I sent them pictures and this was there response:

    "It will be weeks before these replacement will be shipped."
    9/13/1998 - 9/15/1998 - 8/29/2000 - 7/2/2003 - 7/3/2003 - 7/11/2003 - 9/28/2004 - 9/28/2005 - 5/13/2006 - 5/27/2006 - 6/1/2006 - 6/28/2008 - 6/30/2008 - 5/17/2010 - 10/25/2013
  • SJD3232SJD3232 Posts: 2,203
    I got mine today in delaware. Vinyl only. I haven't opened it yet but I'm dying to hear how much better it sounds.

    Cheers,
    Shannon
  • Rival178Rival178 Posts: 608
    Trying to report my issues and receiving this:

    <!-- e --><a href="mailto:fisherscustsvc@umusic.com">fisherscustsvc@umusic.com</a><!-- e -->
    The recipient's mailbox is full and can't accept messages now. Please try resending this message later, or contact the recipient directly.
  • dignindignin Posts: 9,337
    Rival178 wrote:
    Trying to report my issues and receiving this:

    <!-- e --><a href="mailto:fisherscustsvc@umusic.com">fisherscustsvc@umusic.com</a><!-- e -->
    The recipient's mailbox is full and can't accept messages now. Please try resending this message later, or contact the recipient directly.

    Same here
  • hinxhinx Posts: 416
    dignin wrote:
    Rival178 wrote:
    Trying to report my issues and receiving this:

    <!-- e --><a href="mailto:fisherscustsvc@umusic.com">fisherscustsvc@umusic.com</a><!-- e -->
    The recipient's mailbox is full and can't accept messages now. Please try resending this message later, or contact the recipient directly.

    Same here

    Make that a third. So what are we to do if we can't contact these people?
  • jamofpearlsjamofpearls Florence, AL Posts: 367
    My replacement was waiting on the front porch when I got home today. I had put a note on the glass/screen door to please place behind it, and instead it was laying face down on the porch. I was like "NOOOOOOOOOO, you don't know about this situation!!!!"
    But I'm listening to it now, and it sounds great.
    I really hope everyone gets their replacements and they're in 100% working order. Good luck to you all.
    98-Birmingham, 00-Nashville, 03-Nashville, 12-Atlanta, 14-Memphis, 16-New Orleans, 18-Amsterdam, Night 1 & 2, 18-Seattle Night 2, 21-New Jersey, 22-Imola, 22-Nashville, 22-Louisville, 24-Baltimore
    Ed Solo: 17-Louisville
  • What a joke. Never seen a business run like this. Also, what was the advantage of ordering the cd from the ten club? Paid for shipping, waste. Could have just gone to target or best guy and saved money. Now they sell us defective records. When will this budiness stop fucking us over. Sorry, it's true.
  • BantBant Millinowhere, ME Posts: 506
    This is the email of the person I was going back and forth with...

    <!-- e --><a href="mailto:Francene.Luttrell@umusic.com">Francene.Luttrell@umusic.com</a><!-- e -->
    9/13/1998 - 9/15/1998 - 8/29/2000 - 7/2/2003 - 7/3/2003 - 7/11/2003 - 9/28/2004 - 9/28/2005 - 5/13/2006 - 5/27/2006 - 6/1/2006 - 6/28/2008 - 6/30/2008 - 5/17/2010 - 10/25/2013
  • Walking the milesWalking the miles Toronto Posts: 548
    pdalowsky wrote:
    kg162716 wrote:
    people have received the original copy, had issues...went through the proper channels and actually received replacement vinyl BEFORE I've received anything...I did not order the disc, but i did order the vinyl...Must be the canadian factor....Customs i suppose :roll:

    it'll come dude,

    not had mine yet either, but shouldn't be long now

    I still haven't got my initial copy in Toronto yet. This is starting to get frustrating. I'm trying to stay patient. Trying. ..
    "Feel the path of everyday....which road you taking?"

    Barrie, ON '98
    Toronto, ON '00/'03/'06/'09/'11/'16(x2)
    Hamilton, ON '05/'11
    Newark, NJ '10
    London, ON '13
    Buffalo, NY '13
    Detroit, MI '14
    Ottawa, ON '16
  • Walking the milesWalking the miles Toronto Posts: 548
    You get me hooked on vinyl and then tell me I can't have it. Instead you say here is some crack instead to tide you over.
    The worst kind of dealer! I want the pure stuff! :D:lol:
    "Feel the path of everyday....which road you taking?"

    Barrie, ON '98
    Toronto, ON '00/'03/'06/'09/'11/'16(x2)
    Hamilton, ON '05/'11
    Newark, NJ '10
    London, ON '13
    Buffalo, NY '13
    Detroit, MI '14
    Ottawa, ON '16
  • No CoderNo Coder Brisbane Posts: 1,126
    hinx wrote:
    dignin wrote:
    Rival178 wrote:
    Trying to report my issues and receiving this:

    <!-- e --><a href="mailto:fisherscustsvc@umusic.com">fisherscustsvc@umusic.com</a><!-- e -->
    The recipient's mailbox is full and can't accept messages now. Please try resending this message later, or contact the recipient directly.

    Same here

    Make that a third. So what are we to do if we can't contact these people?


    Just got the same thing
    I'll ride the wave where it takes me

    *BEC, Brisbane, March 1995
    *BEC, Brisbane, March 1998
    *BEC, Brisbane, November 2006
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    *EV Solo, QPAC, Brisbane March 10 and 12 2011
    *Big Day Out, Gold Coast, 19 Jan 2014
    *EV Solo, QPAC, Brisbane, 22,23 & 25 Feb 2014
  • Ten_mxTen_mx Posts: 18
    No Coder wrote:
    dignin wrote:
    Rival178 wrote:
    Trying to report my issues and receiving this:

    <!-- e --><a href="mailto:fisherscustsvc@umusic.com">fisherscustsvc@umusic.com</a><!-- e -->
    The recipient's mailbox is full and can't accept messages now. Please try resending this message later, or contact the recipient directly.

    Same here

    Make that a third. So what are we to do if we can't contact these people?


    Just got the same thing

    Me too
  • tallman72tallman72 Posts: 353
    mail box is full i got the same message, does anyone know , was the 10c vinyl supposed to have a postcard in it
  • Frankie79Frankie79 Cornwall, UK Posts: 203
    Were the EU pressings made at the same place as the US ones because I seem to be one of the lucky ones who received the vinyl without any issues, no rough edges or debris and the sleeve is in perfect condition.
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