"Lightning Bolt" Vinyl Customer Service Information

jamofpearls

Alpine Bound wrote:

jamofpearls wrote:

Alpine Bound wrote:

So are they sending out only the replacement vinyl or a whole new sealed package?

I would be willing to wager just the vinyl.

It appears as such based on the wording. Just curious if anyone has received an exact answer to this question

It would be awesome if they did replace the whole thing. I would run right out and buy a frame for my bad copy.

SomethingCreative

did every copy come with a postcard? i didn't get one but I got 2 mp3 codes

jamofpearls

SomethingCreative wrote:

did every copy come with a postcard? i didn't get one but I got 2 mp3 codes

Mine did not, came with a fold out sticker sheet.

BN8419

I assume there are others who have still not heard a response from the manufacturer?

I have sent an email to them, but no response yet, and I see some have gotten a response already.

RP112579

SomethingCreative wrote:

did every copy come with a postcard? i didn't get one but I got 2 mp3 codes

I didn't get a postcard. Just the mp3 download.

rival.

received an e-mail from them about an hour ago asking for my shipping address. glad to see it progressing a little bit.

hopefully they send out the whole package again and not just the vinyl. mine was shipped pretty shitty and the jacket isn't in the greatest shape in addition to the vinyl being unplayable.


and for those keeping score at home, i got a 'let the records play' postcard, no MP3 download.

tribejammer05

BN8419 wrote:

I assume there are others who have still not heard a response from the manufacturer?

I have sent an email to them, but no response yet, and I see some have gotten a response already.

I emailed Wednesday about it and got an email from them yesterday asking for my mailing address, but that's the last I've heard so far.

RP112579

I received an email response today that my replacement vinyl will be sent to me "early next week"...I'm not holding my breath that it'll actually be sent out early next week, but as long as I know I'm getting a replacement, that's all that matters.

And I'm sure this has probably been mentioned, but if you haven't sent an email yet, include your shipping information. Makes the process just a little quicker instead of them having to email you back asking for it.

Ognit

Any word on if this will be available in the online store again after this gets sorted out? I saw that it is back up on amazon now

RP112579

rival. wrote:

received an e-mail from them about an hour ago asking for my shipping address. glad to see it progressing a little bit.

hopefully they send out the whole package again and not just the vinyl. mine was shipped pretty shitty and the jacket isn't in the greatest shape in addition to the vinyl being unplayable.


and for those keeping score at home, i got a 'let the records play' postcard, no MP3 download.

I wonder if they'll send out a whole new package to the people who specified damage to the jacket/sleeve in their original email? Or if that's a 10c issue that they'll have to deal with separately since they were the ones who packaged them for shipping? It'd be crazy to ignore the people with issues to the jacket/sleeve to go along with their vinyl issues.

chinobaeza

I hope the guys from UMG will treat us internationals the same way they are treating Americans. Our vinyls take around one month to arrive and shipping is more expensive

jamofpearls

I'm beginning to get really confused about what was a 10C exclusive on this Vinyl.
I ordered the 10C version, of course.
I got in mine:
1. Black Vinyl (damaged)
2. Lyric Book
3. Sticker Sheet
4. MP3 Download Code, (which was already in my account section on release day for preordering.

So, was mine an actual 10C version?

sjsharx

BN8419 wrote:

I assume there are others who have still not heard a response from the manufacturer?

I have sent an email to them, but no response yet, and I see some have gotten a response already.

me too

rubrichome

Just got an email from united.
"We have received your email and apologize for the inconvenience. A replacement copy will be sent out early next week". Francene Luttelle

evo

chinobaeza wrote:

I hope the guys from UMG will treat us internationals the same way they are treating Americans. Our vinyls take around one month to arrive and shipping is more expensive

i was just coming on to ask the same thing. i have no idea when i'll receive my vinyl but i hope they're as helpful with us if we receive a damaged one.

FR181798

elwayvedder wrote:

Just received this email which is upsetting as I don't want to open my vinyl. I wanted to keep it sealed as a collectible. I don't even have a record player to spin it to see if it's defective. I think at this point I just want a full refund.

"Not all product is bad. Please open to confirm whether it's defective or not. If it is please let us know and we will get a replacement vinyl sent early next week."

Sorry Im trying to get my head around this. You want a replacement even though you don't know if yours is faulty. I'm surprised they are doing this for you. I understand that some people collect sealed vinyl and I guess the odds are high it is faulty. You would have been better with a refund and buying an Import EU press assuming reports come in that all is good.
Still waiting on my 10c vinyl despite ordering on the 1st day.

FR181798

:!:

jwillmo

Has anyone who bought from a record store emailed and gotten a response? I have only a few more days to return it there, but I don't want to exchange it for another bum copy there.

gimmepar

RP112579 wrote:

rival. wrote:

received an e-mail from them about an hour ago asking for my shipping address. glad to see it progressing a little bit.

hopefully they send out the whole package again and not just the vinyl. mine was shipped pretty shitty and the jacket isn't in the greatest shape in addition to the vinyl being unplayable.


and for those keeping score at home, i got a 'let the records play' postcard, no MP3 download.

I wonder if they'll send out a whole new package to the people who specified damage to the jacket/sleeve in their original email? Or if that's a 10c issue that they'll have to deal with separately since they were the ones who packaged them for shipping? It'd be crazy to ignore the people with issues to the jacket/sleeve to go along with their vinyl issues.

From Universal:

We have received your E-Mail and apologize for the inconvenience. A replacement vinyl will be sent to you early next week.
As far as the album cover, you will have to contact Ten Club. Universal is only replacing the LP


Thank you for your patience.

UMG Customer Service.

So I guess the damaged jackets/sleeves are in Ten Club's hands. I expect they'll want the damaged originals back before the replacements are sent out. Just worthless speculation on my part. My copy had very small blemishes on the finish on the inner and outer sleeve. Wax was badly warped so that's why I sent for a new copy.

Notwithstanding the quality control issues in manufacturing and shipping, the actual artwork is stunning. From the songs and performances, to the recording and mastering (my warped copy sounds fucking great!), to the art and the overall presentation, this is a top notch package. Too bad about the execution on some peoples copies.

Yellow Moon!!! Hope they play that in Vancouver.

Oh yeah, while I'm at it, I like the album better when I start it on side B. Pendulum is a great opening song (Judging by the setlists so far the band agrees), I like getting through the experimental tracks like "Let the Records Play" and "Swallowed whole" early, "Future Days" is a nice emotional touchstone, and then BAM :shock: :shock: Getaway, MYM, and My Fathers Son lead to the emotional peak of Sirens, and Infallible gets to close. Neil always likes to leave you with a big message on the last song (Natural Beauty, Mother Earth, Walk Like a Giant, No Hidden Path, Keep on Rockin in the Free World(electric)...) and I think the social commentary of Infallible is really thought provoking. It flows like "No Code" when you play the B-side first and that record is way up there for me. Maybe they even intended the record to be played that way? Last verse of side A:

"Time we best begin here at the Ending"

haha! Just my 2 cents on the music, which is what it's all about at the end of the day.

Enjoy your vinyl!

BV84003

Wow, glad I stumbled across the 10c email warning me about potential problems with the vinyl. The sleeve looked so pristine, and I hadn't immediately found time yet to test out the sound...

My copy does indeed have jarring pops in the first few songs, with the pops actually turning to skips by the third track. I'm deeming it unplayable, unfortunately. Lori emailed be back asking for my mailing address, but wanted no other details from me (order confirmation, etc) - I can see this being a real hassle with potential people claiming they ordered when they perhaps didn't, but at least they're apparently not sending out complete packages, just the physical LP.

Really disappointing that UMG doesn't have better quality control, but I'm a bit surprised at how quickly they're taking action. It does seem like it would make more sense for 10c to get the information from their customers and handle this, but that's not my call.