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"Lightning Bolt" Vinyl Customer Service Information

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    drummerboy_73drummerboy_73 Las Vegas, NV Posts: 2,011
    I sent my initial e-mail on 10/23 and received a response on 10/24 asking for my shipping address and letting me know they would keep me updated. I haven't received anything or a confirmation that they've shipped a replacement yet, and don't see anything on My UPS. Sent another e-mail asking for an update.
    Osaka, Japan (2/21/95), San Diego (7/10/98), Las Vegas (10/22/00), San Diego (10/25/00), Las Vegas (6/6/03), Las Vegas (7/6/06), Los Angeles (7/9/06), VH1 Rock Honors (7/12/08), Ed Solo (7/8/11), Ed Solo (11/1/12), Los Angeles (11/23/13)
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    pjsimppjsimp Posts: 44
    sent them my address on the 25th of October and didn't get any replies from email. today, UPs man rings my doorbell with the record. he just sat it by the door but we were home so got it right away. i'm going to spin it soon to see how it works. :D:D:D:D:D:D:D
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    SomethingCreativeSomethingCreative Kazoo, MI Posts: 3,355
    How do they sound???
    "Well, I think this band is incapable of sucking."
    -my dad after hearing Not for You for the first time on SNL .
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    jack cameronjack cameron Sydney Posts: 340
    QUESTION!: Where do I get the receipt number to send for my replacement? Is it under my 'Order History' on pearljam.com?
    Pearl Jam: 11/02/03 • 13/02/03 • 18/02/03 • 07/11/06 • 13/11/06 • 16/11/06 • 18/11/06 • 19/11/06 • 20/11/09 • 22/11/09 • 26/01/14
    Eddie Vedder: 15/03/11 • 16/03/11 • 18/03/11 • 19/03/11 • 11/02/14 • 12/02/14
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    PrimalPrimal Posts: 41
    QUESTION!: Where do I get the receipt number to send for my replacement? Is it under my 'Order History' on pearljam.com?
    Shipping confirmation Email they sent out
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    I emailed them on Wed the 23rd, the first day, and on the 27th and have not heard back from them at all. I'm starting to get pissed and hope the replacement arrives soon, or at least hear back from them.
    Tell the captain
    'This boats not safe
    And we're drowning.'
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    pjsimp wrote:
    sent them my address on the 25th of October and didn't get any replies from email. today, UPs man rings my doorbell with the record. he just sat it by the door but we were home so got it right away. i'm going to spin it soon to see how it works. :D:D:D:D:D:D:D


    and???? :corn:
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    I emailed them on Wed the 23rd, the first day, and on the 27th and have not heard back from them at all. I'm starting to get pissed and hope the replacement arrives soon, or at least hear back from them.
    As soon as I posted this I get an email saying not all vinyl is damaged and to send pictures. This is a fucking joke! It seems to me that almost ALL the first pressings were fucked up like mine, and I just hope the pictures do it justice.
    Tell the captain
    'This boats not safe
    And we're drowning.'
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    Emailed them yesterday morning, just got a reply. Mine was bought at a record store and they didn't ask for any proof of purchase or photos but my replacement will be sent early next week. Sounds
    Like they've got this shit together pretty good. Kudos.
    * Cincinnati, OH 8.20.2000 *
    * Cincinnati, OH 6.24.2006 *
    * Columbus, OH 5.6.2010 * Noblesville, IN 5.7.2010 *
    * East Troy, MI 9.4.2011 * East Troy, MI 9.5.2011 *
    * Pittsburgh, PA 10.11.2013 *
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    Gern BlanstenGern Blansten Your Mom's Posts: 18,132
    Got my replacement today. I'm not sure if they confirmed my purchase with 10c or not but I only gave them my address with the initial request.

    It came in a plain black sleeve
    Remember the Thomas Nine !! (10/02/2018)

    1998: Noblesville; 2003: Noblesville; 2009: EV Nashville, Chicago, Chicago
    2010: St Louis, Columbus, Noblesville; 2011: EV Chicago, East Troy, East Troy
    2013: London ON, Chicago; 2014: Cincy, St Louis, Moline (NO CODE)
    2016: Lexington, Wrigley #1; 2018: Wrigley, Wrigley, Boston, Boston
    2020: Oakland, Oakland:  2021: EV Ohana, Ohana, Ohana, Ohana
    2022: Oakland, Oakland, Nashville, Louisville; 2023: Chicago, Chicago, Noblesville
    2024: Noblesville, Wrigley, Wrigley, Ohana, Ohana
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    jack cameronjack cameron Sydney Posts: 340
    Primal wrote:
    QUESTION!: Where do I get the receipt number to send for my replacement? Is it under my 'Order History' on pearljam.com?
    Shipping confirmation Email they sent out

    Thank you!
    :D
    Pearl Jam: 11/02/03 • 13/02/03 • 18/02/03 • 07/11/06 • 13/11/06 • 16/11/06 • 18/11/06 • 19/11/06 • 20/11/09 • 22/11/09 • 26/01/14
    Eddie Vedder: 15/03/11 • 16/03/11 • 18/03/11 • 19/03/11 • 11/02/14 • 12/02/14
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    PrimalPrimal Posts: 41
    Primal wrote:
    QUESTION!: Where do I get the receipt number to send for my replacement? Is it under my 'Order History' on pearljam.com?
    Shipping confirmation Email they sent out

    Thank you!
    :D
    Glad you're in a position to send for your replacement - I'm still waiting on my damaged copy to arrive
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    JWPearlJWPearl Posts: 19,893
    How long can i be expected to wait if i order my vinyl online. Just speculating for decisions.
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    morellomorello Auckland, New Zealand Posts: 6,212
    Got my replacement today. I'm not sure if they confirmed my purchase with 10c or not but I only gave them my address with the initial request.

    It came in a plain black sleeve
    & how does it play?
    <hr>
    PJ - Auckland 2009; Alpine Valley1&2 2011; Man1, Am'dam1&2, Berlin1&2, Stockholm, Oslo & Copenhagen 2012; LA, Oakland, Portland, Spokane, Calgary, Vancouver, Seattle 2013; Auckland 2014
    EV - Canberra, Newcastle & Sydney 1&2 2011
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    Got my replacement today. On "Lightning Bolt" now. Volume issues seem to be corrected. No skips or harsh pops either (so far, at least!). The only problems seem to be Brendan O'Brien's meddling (of course, that is not the manufacturer's fault). Thanks for getting this issue resolved, 10C/record printing people! Happy dude here.
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    Just emailed, immediately got bounced back:
    fisherscustsvc@umusic.com
    The recipient's mailbox is full and can't accept messages now. Please try resending this message later, or contact the recipient directly.

    So....now what?
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    Great timing for the PJ facebook page to post this a little bit ago...

    http://www.youtube.com/watch?v=4319gEKg ... 0I5kR26EkQ
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    Leezestarr313Leezestarr313 Temple of the cat Posts: 14,347
    Got my replacement today. On "Lightning Bolt" now. Volume issues seem to be corrected. No skips or harsh pops either (so far, at least!). The only problems seem to be Brendan O'Brien's meddling (of course, that is not the manufacturer's fault). Thanks for getting this issue resolved, 10C/record printing people! Happy dude here.
    Awesome :thumbup: That sounds promising :D
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    pjsimppjsimp Posts: 44
    pjsimp wrote:
    sent them my address on the 25th of October and didn't get any replies from email. today, UPs man rings my doorbell with the record. he just sat it by the door but we were home so got it right away. i'm going to spin it soon to see how it works. :D:D:D:D:D:D:D


    and???? :corn:

    no skips yet. i only listened to it once. sounds a little quiet but that could be my record player( i only have a cheapo target one) my 3 year old triplets love it. i let them play with old rock band guitars so they strum and sing and dance with all the songs.
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    2-feign-reluctance2-feign-reluctance TigerTown, USA Posts: 23,203
    Has anyone tried buying one direct from this contact person?
    www.cluthelee.com
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    october22october22 Posts: 2,533
    Great timing for the PJ facebook page to post this a little bit ago...

    http://www.youtube.com/watch?v=4319gEKg ... 0I5kR26EkQ

    Maybe that's why they're all fucked up! Did you see how fast they make those guys work??
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    october22october22 Posts: 2,533
    october22 wrote:
    Great timing for the PJ facebook page to post this a little bit ago...

    http://www.youtube.com/watch?v=4319gEKg ... 0I5kR26EkQ

    Maybe that's why they're all fucked up! Did you see how fast they make those guys work??


    PS: did anyone else catch the ad running during the vid?

    ScreenShot2013-10-29at110249PM_zpscdaf7f71.png
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    october22 wrote:
    october22 wrote:
    Great timing for the PJ facebook page to post this a little bit ago...

    http://www.youtube.com/watch?v=4319gEKg ... 0I5kR26EkQ

    Maybe that's why they're all fucked up! Did you see how fast they make those guys work??


    PS: did anyone else catch the ad running during the vid?

    ScreenShot2013-10-29at110249PM_zpscdaf7f71.png

    Oh man, I didn't think it could get any worse :fp:
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    bazzerbazzer Posts: 3,090
    october22 wrote:
    october22 wrote:
    Great timing for the PJ facebook page to post this a little bit ago...

    http://www.youtube.com/watch?v=4319gEKg ... 0I5kR26EkQ

    Maybe that's why they're all fucked up! Did you see how fast they make those guys work??


    PS: did anyone else catch the ad running during the vid?

    ScreenShot2013-10-29at110249PM_zpscdaf7f71.png
    That will probably be a targeted ad based on your recent google searches...
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    october22october22 Posts: 2,533
    bazzer wrote:
    october22 wrote:

    PS: did anyone else catch the ad running during the vid?

    ScreenShot2013-10-29at110249PM_zpscdaf7f71.png
    That will probably be a targeted ad based on your recent google searches...

    Not. a Fucking. Chance.
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    BigdaBigda Posts: 469
    all of this LB on vinyl is some kind of a f@#$ing joke!
    where is my copy 10c?!!!!!!
    where is my CD?
    :twisted: :twisted: :twisted: :twisted:
    _____________________________
    Prague '95 (w/Neil Young), Warsaw '96, Seattle '98, Katowice x2 '00, Berlin '00, Berlin '06, Katowice '07, Copenhagen '07, Belfast '10, Berlin '10, Amsterdam '12, Prague'12, Berlin x2 '12, Vienna '14, Berlin '14..
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    I finally had an opportunity to inspect my album and the jacket. The result bad pressing of the vinyl and jacket is tore. I got double whammy! However etched in the neutral zone of the album is a quote by Gerry Lopez “surf is where you find it”.
    My question is do all the albums have this Gerry Lopez quote etched on them?
    Also, if I request a replacement do I have to surrender my in hand copy?

    [img][/img]NCM_0035_zpse3980ef7.jpg

    [img][/img]NCM_0033_zps369560d5.jpg
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    pdalowskypdalowsky Doncaster,UK Posts: 14,854
    PR165312 wrote:
    I finally had an opportunity to inspect my album and the jacket. The result bad pressing of the vinyl and jacket is tore. I got double whammy! However etched in the neutral zone of the album is a quote by Gerry Lopez “surf is where you find it”.
    My question is do all the albums have this Gerry Lopez quote etched on them?
    Also, if I request a replacement do I have to surrender my in hand copy?

    [img][/img]NCM_0035_zpse3980ef7.jpg

    [img][/img]NCM_0033_zps369560d5.jpg

    you don't send yours back, they just ship a record without sleeve to you
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    kg162716kg162716 Posts: 567
    people have received the original copy, had issues...went through the proper channels and actually received replacement vinyl BEFORE I've received anything...I did not order the disc, but i did order the vinyl...Must be the canadian factor....Customs i suppose :roll:
    Toronto '03, Boston '04, Halifax '05, Boston 1&2 '06, Mansfield 1&2 '08, Boston '10, Toronto 1&2 '11, Brooklyn 1&2 13, Sao Paulo '15, Brasilia '15, Belo Horizonte '15, Rio '15, Quebec '16, Fenway '1&2 16', Seattle 1 & 2 18', Quebec ‘22
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    pdalowskypdalowsky Doncaster,UK Posts: 14,854
    kg162716 wrote:
    people have received the original copy, had issues...went through the proper channels and actually received replacement vinyl BEFORE I've received anything...I did not order the disc, but i did order the vinyl...Must be the canadian factor....Customs i suppose :roll:

    it'll come dude,

    not had mine yet either, but shouldn't be long now
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