"Lightning Bolt" Vinyl Customer Service Information

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  • jtr101
    jtr101 Posts: 270
    I haven't received any updated shipping information since the original email, should i expect to see any???
    Enjoy difference. Without it we're all boring!

  • PJ_Soul
    PJ_Soul Vancouver, BC Posts: 50,668
    vaggar99 wrote:
    deserteddotse wrote:
    lotsalemon wrote:


    I got mine a few minutes ago. I don't even wanna listen to it I'm so f**ckin pissed right now.

    All 3 closed ends of the inner sleeve are split, two corners are smashed and there's a big split in the lower end of the jacket.

    I really wish they would package these a little better than just sticking them in a box...

    I've been saying this for years. 10C are unable to ship vinyl guaranting it arrives safely.
    Last time I adressed 10C, they responded they had replaced items arriving messed up at my doorstep for the last time.

    :(

    The Vault vinyl that went out a few weeks ago was packed very nicely. of course they charge a lot more for those too. does anyone know if the replacement copies of LB will be hand numbered? was that only for the 10C copies?
    Yeah, Vault #3 was packages amazingly well! ... I have never had any issues at all with their packaging. Everything I've ever order from them has arrived in perfect condition.... Maybe the blame lays more with the postal service. Since I'm in Canada, the package goes to Canada post after it clears customs... perhaps Canada Post handles things way more carefully.

    (Still no LB vinyl though!! The mail has come, and nada! Maybe Monday. :roll: )
    With all its sham, drudgery, and broken dreams, it is still a beautiful world. Be careful. Strive to be happy. ~ Desiderata
  • PJ_Soul
    PJ_Soul Vancouver, BC Posts: 50,668
    jtr101 wrote:
    I haven't received any updated shipping information since the original email, should i expect to see any???
    No, I don't think there is tracking info for those outside the US. We just have to wait.... and wait.... and wait.... :P (but if I'm mistaken, someone please speak up! I would love to find out where my vinyl is sitting if I can!)
    With all its sham, drudgery, and broken dreams, it is still a beautiful world. Be careful. Strive to be happy. ~ Desiderata
  • PJ_Soul
    PJ_Soul Vancouver, BC Posts: 50,668
    Leezestarr313 wrote:
    mookieb10 wrote:
    I got some red vinyl in the mail today, spun it, but sirens is all messed up. http://twitter.com/mookieb10/status/393 ... 69/photo/1

    But it looks GORGEOUS :shock: Congrats!
    I wonder if they will replace red ones with red ones??
    With all its sham, drudgery, and broken dreams, it is still a beautiful world. Be careful. Strive to be happy. ~ Desiderata
  • stanszafran
    stanszafran Posts: 3
    Just received an email reply from Sarah Swayer at UMG:

    """"""""""We have received your E-Mail and apologize for the inconvenience. A replacement vinyl will be sent to you early next week.

    Thank you for your patience.

    UMG Customer Service.""""""""""
  • PJ_Soul
    PJ_Soul Vancouver, BC Posts: 50,668
    stanszafran wrote:
    Just received an email reply from Sarah Swayer at UMG:

    """"""""""We have received your E-Mail and apologize for the inconvenience. A replacement vinyl will be sent to you early next week.

    Thank you for your patience.

    UMG Customer Service.""""""""""
    Nice! ... Now to wait to see what the reports on the quality of the replacement vinyl will be! :corn:
    With all its sham, drudgery, and broken dreams, it is still a beautiful world. Be careful. Strive to be happy. ~ Desiderata
  • elwayvedder
    elwayvedder South Jersey Posts: 9,176
    Just received this email which is upsetting as I don't want to open my vinyl. I wanted to keep it sealed as a collectible. I don't even have a record player to spin it to see if it's defective. I think at this point I just want a full refund.

    "Not all product is bad. Please open to confirm whether it's defective or not. If it is please let us know and we will get a replacement vinyl sent early next week."
    www.operationyellowribbon.org
  • Empty Glass
    Empty Glass In Rob's shed Posts: 12,329
    elwayvedder wrote:
    Just received this email which is upsetting as I don't want to open my vinyl. I wanted to keep it sealed as a collectible. I don't even have a record player to spin it to see if it's defective. I think at this point I just want a full refund.

    "Not all product is bad. Please open to confirm whether it's defective or not. If it is please let us know and we will get a replacement vinyl sent early next week."

    Edit: Oops...hit quote by mistake. Then hit submit by mistake :lol:
    I've met Rob

    DEGENERATE FUK

    This place is dead

    "THERE ARE NO CLIQUES, ONLY THOSE WHO DON'T JOIN THE FUN" - Empty circa 2015

    "Kfsbho&$thncds" - F Me In the Brain - circa 2015
  • jamofpearls
    jamofpearls Florence, AL Posts: 367
    Just got my response.
    We have received your E-Mail and apologize for the inconvenience. A replacement vinyl will be sent to you early next week.

    Thank you for your patience.
    UMG Customer Service.
    98-Birmingham, 00-Nashville, 03-Nashville, 12-Atlanta, 14-Memphis, 16-New Orleans, 18-Amsterdam, Night 1 & 2, 18-Seattle Night 2, 21-New Jersey, 22-Imola, 22-Nashville, 22-Louisville, 24-Baltimore
    Ed Solo: 17-Louisville
  • PJ_Soul
    PJ_Soul Vancouver, BC Posts: 50,668
    jamofpearls wrote:
    Just got my response.
    We have received your E-Mail and apologize for the inconvenience. A replacement vinyl will be sent to you early next week.

    Thank you for your patience.
    UMG Customer Service.
    I am pleased that we are not being required to return the defective product before getting a replacement.
    With all its sham, drudgery, and broken dreams, it is still a beautiful world. Be careful. Strive to be happy. ~ Desiderata
  • jtr101
    jtr101 Posts: 270
    If only i had received a defective product in the first place.... hate that the fact that my order is just in LImbo.
    Enjoy difference. Without it we're all boring!

  • elwayvedder
    elwayvedder South Jersey Posts: 9,176
    well I'm feeling much better now with my experience. She just wrote back and told me I can keep it sealed and they will send me a replacement to keep with the sealed version. That's great service and I'm most grateful.
    www.operationyellowribbon.org
  • JK_Livin
    JK_Livin South Jersey Posts: 7,365
    Will you get the same color vinyl that's defective?
    Alright, alright, alright!
    Tom O.
    "I never had any friends later on like the ones I had when I was twelve. Jesus, does anyone?"
    -The Writer
  • sparky_fry
    sparky_fry Posts: 760
    I just have:

    Date Description Location
    Oct 10 2013 Shipment information received
  • PJ_Soul
    PJ_Soul Vancouver, BC Posts: 50,668
    elwayvedder wrote:
    well I'm feeling much better now with my experience. She just wrote back and told me I can keep it sealed and they will send me a replacement to keep with the sealed version. That's great service and I'm most grateful.
    That's interesting.... I wonder how that will go in the market in the future? When we see it on ebay as a collector's item, will the preferred item be one that is still sealed but also comes with a replacement vinyl, I guess in a sleeve and a box or something?
    With all its sham, drudgery, and broken dreams, it is still a beautiful world. Be careful. Strive to be happy. ~ Desiderata
  • jtr101
    jtr101 Posts: 270
    sparky_fry wrote:
    I just have:

    Date Description Location
    Oct 10 2013 Shipment information received

    Right there with you, rather annoying seeing as that was given to us 2 weeks ago.
    Enjoy difference. Without it we're all boring!

  • Alpine Bound
    Alpine Bound Posts: 1,809
    So are they sending out only the replacement vinyl or a whole new sealed package?
  • jamofpearls
    jamofpearls Florence, AL Posts: 367
    Alpine Bound wrote:
    So are they sending out only the replacement vinyl or a whole new sealed package?
    I would be willing to wager just the vinyl.
    98-Birmingham, 00-Nashville, 03-Nashville, 12-Atlanta, 14-Memphis, 16-New Orleans, 18-Amsterdam, Night 1 & 2, 18-Seattle Night 2, 21-New Jersey, 22-Imola, 22-Nashville, 22-Louisville, 24-Baltimore
    Ed Solo: 17-Louisville
  • PJ_Soul
    PJ_Soul Vancouver, BC Posts: 50,668
    jamofpearls wrote:
    Alpine Bound wrote:
    So are they sending out only the replacement vinyl or a whole new sealed package?
    I would be willing to wager just the vinyl.
    That's what I'm assuming as well...... And I guess that guarantees that the vinyl will be in perfect shape, since there won't be any of that pesky special and high quality packaging getting in the way of the pressing! :lol:
    With all its sham, drudgery, and broken dreams, it is still a beautiful world. Be careful. Strive to be happy. ~ Desiderata
  • Alpine Bound
    Alpine Bound Posts: 1,809
    jamofpearls wrote:
    Alpine Bound wrote:
    So are they sending out only the replacement vinyl or a whole new sealed package?
    I would be willing to wager just the vinyl.

    It appears as such based on the wording. Just curious if anyone has received an exact answer to this question :)

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