"Lightning Bolt" Vinyl Customer Service Information

Leezestarr313

Empty Glass wrote:

partizanpack wrote:

Since being asked my full shipping address I haven't heard anything since. Any updates?

I'm in the same situation. Not worried...yet. They must have one person just sitting at a computer reading and replying to e-mails. Just hating their job right now I've certainly been there.

I'm in the same boat... It's good to read the several updates with good news. I hope I'll get one soon too. But I'm also not worried because why would they ask for my address if they don't want to send something to me?
I just hope the new pressing turns out flawless, and red (yeah, a girl can dream :shifty: ).

I'd like to see that picture too! How come you did a tour there? Pure coincidence?

superfuzz30

If I wasnt registered for UPS MyChoice I would have no idea that UMG sent my new vinyl. Delivery is tomorrow, so the good news is a lot of you will never know its comming and will have it as early as today possibly.

Leezestarr313

superfuzz30 wrote:

If I wasnt registered for UPS MyChoice I would have no idea that UMG sent my new vinyl. Delivery is tomorrow, so the good news is a lot of you will never know its comming and will have it as early as today possibly.

:thumbup: That would be a sweet surprise!

Did they get back at you by email after you sent them your mailing address?

october22

superfuzz30 wrote:

If I wasnt registered for UPS MyChoice I would have no idea that UMG sent my new vinyl. Delivery is tomorrow, so the good news is a lot of you will never know its comming and will have it as early as today possibly.

No shit? That's awesome. Thanks for the update.

superfuzz30

Leezestarr313 wrote:

superfuzz30 wrote:

If I wasnt registered for UPS MyChoice I would have no idea that UMG sent my new vinyl. Delivery is tomorrow, so the good news is a lot of you will never know its comming and will have it as early as today possibly.

:thumbup: That would be a sweet surprise!

Did they get back at you by email after you sent them your mailing address?

Well when I first sent my email I included my addy.They did let me know on Friday that it would be coming out to me next week just like a lot of others have stated.

ldatspj

superfuzz30 wrote:

Leezestarr313 wrote:

superfuzz30 wrote:

If I wasnt registered for UPS MyChoice I would have no idea that UMG sent my new vinyl. Delivery is tomorrow, so the good news is a lot of you will never know its comming and will have it as early as today possibly.

:thumbup: That would be a sweet surprise!

Did they get back at you by email after you sent them your mailing address?

Well when I first sent my email I included my addy.They did let me know on Friday that it would be coming out to me next week just like a lot of others have stated.

I just set up a ups mychoice where would i look to see if they sent my vinyl? Just wondering since you stated you would ve known if you hadn t checked ups mychoice? I looked under history but no activity. Thanks!

Empty Glass

Question: how do they ship just and album? Do they wrap it in something?

october22

Empty Glass wrote:

Question: how do they ship just and album? Do they wrap it in something?

They wrap them in a high quality, delicately natured sheath of pops and hisses.

Empty Glass

october22 wrote:

Empty Glass wrote:

Question: how do they ship just and album? Do they wrap it in something?

They wrap them in a high quality, delicately natured sheath of pops and hisses.

They did that with the first issue that's for sure

Travelar

Like many others, receipt acknowledged and new vinyl should ship early next week.

TunnelThroughDenial

From Francene Luttrell:

We have received your E-Mail and apologize for the inconvenience. A replacement vinyl will be sent to you early next week.

Thank you for your patience.
UMG Customer Service.


My email:

Hi,

The 10 Club sent me to you about my Lightning Bolt LP. It arrived with the inner sleeve split in a few places and it has some pops and skips on a couple of songs. There was no damage to the packaging from the shipper.

jamofpearls

Looks like mine will be here tomorrow as well.

superfuzz30

Well when I first sent my email I included my addy.They did let me know on Friday that it would be coming out to me next week just like a lot of others have stated.[/quote]
I just set up a ups mychoice where would i look to see if they sent my vinyl? Just wondering since you stated you would ve known if you hadn t checked ups mychoice? I looked under history but no activity. Thanks![/quote]


Well once you sign up it tells you any UPS delivery you have coming. It sends you an email the day before you recieve it.

Riot_Mac

I am debating on returning mine. The packaging is in perfect condition and so is the record for the most part. There are just a few songs with louder than normal random pops. Do you guys think it I should still return it?

JMarksCLE

I just got my replacement vinyl in the mail. That was a LOT faster than I expected!

JonnyPistachio

Riot_Mac wrote:

I am debating on returning mine. The packaging is in perfect condition and so is the record for the most part. There are just a few songs with louder than normal random pops. Do you guys think it I should still return it?

I'd say if there is any point you are listening and you are conscious of the pops, then it is hindering your listening experience. Basically, if you're thinking about it, then the purpose of the record has been compromised. And by the way, you dont have to return it...just email with proof of purchase.

JMarksCLE wrote:

I just got my replacement vinyl in the mail. That was a LOT faster than I expected!

Was it the entire package? or just record?

Empty Glass

JMarksCLE wrote:

I just got my replacement vinyl in the mail. That was a LOT faster than I expected!

Play it and post how it sounds, please

Empty Glass

Riot_Mac wrote:

I am debating on returning mine. The packaging is in perfect condition and so is the record for the most part. There are just a few songs with louder than normal random pops. Do you guys think it I should still return it?

You're not really returning it. If your's is messed up, you're getting a replacement sent to you

JMarksCLE

Black vinyl in a white sleeve, inside a black cardboard sleeve with holes on both sides, shrink wrapped.

Pictures:

http://cellardoorcle.com/site/wp-content/uploads/2013/10/20131029_131849.jpg

http://cellardoorcle.com/site/wp-content/uploads/2013/10/20131029_131858.jpg

october22

JMarksCLE wrote:

Black vinyl in a white sleeve, inside a black cardboard sleeve with holes on both sides, shrink wrapped.

Pictures:

http://cellardoorcle.com/site/wp-content/uploads/2013/10/20131029_131849.jpg

http://cellardoorcle.com/site/wp-content/uploads/2013/10/20131029_131858.jpg

totally flippable.

Riot_Mac

JonnyPistachio wrote:

Riot_Mac wrote:

I am debating on returning mine. The packaging is in perfect condition and so is the record for the most part. There are just a few songs with louder than normal random pops. Do you guys think it I should still return it?

I'd say if there is any point you are listening and you are conscious of the pops, then it is hindering your listening experience. Basically, if you're thinking about it, then the purpose of the record has been compromised. And by the way, you dont have to return it...just email with proof of purchase.

JMarksCLE wrote:

I just got my replacement vinyl in the mail. That was a LOT faster than I expected!

Was it the entire package? or just record?

Thanks man!

ldatspj

superfuzz30 wrote:

Well when I first sent my email I included my addy.They did let me know on Friday that it would be coming out to me next week just like a lot of others have stated.

I just set up a ups mychoice where would i look to see if they sent my vinyl? Just wondering since you stated you would ve known if you hadn t checked ups mychoice? I looked under history but no activity. Thanks![/quote]


Well once you sign up it tells you any UPS delivery you have coming. It sends you an email the day before you recieve it.[/quote]


Cool, thanks again!!!!!

october22

ldatspj wrote:

superfuzz30 wrote:

Well when I first sent my email I included my addy.They did let me know on Friday that it would be coming out to me next week just like a lot of others have stated.

I just set up a ups mychoice where would i look to see if they sent my vinyl? Just wondering since you stated you would ve known if you hadn t checked ups mychoice? I looked under history but no activity. Thanks!

Well once you sign up it tells you any UPS delivery you have coming. It sends you an email the day before you recieve it.[/quote]


Cool, thanks again!!!!![/quote]

I think that's just if you upgrade to premium or whatever they call it, no?

Spoken

Anyone want & need a new sleeve & cover because of damage. like me?

capthowdy1027

october22 wrote:

JMarksCLE wrote:

Black vinyl in a white sleeve, inside a black cardboard sleeve with holes on both sides, shrink wrapped.

Pictures:

http://cellardoorcle.com/site/wp-content/uploads/2013/10/20131029_131849.jpg

http://cellardoorcle.com/site/wp-content/uploads/2013/10/20131029_131858.jpg

totally flippable.

Yup. These will be on eBay as "Sealed Repress" without a doubt.

superfuzz30

october22 wrote:

ldatspj wrote:

superfuzz30 wrote:

Well when I first sent my email I included my addy.They did let me know on Friday that it would be coming out to me next week just like a lot of others have stated.

I just set up a ups mychoice where would i look to see if they sent my vinyl? Just wondering since you stated you would ve known if you hadn t checked ups mychoice? I looked under history but no activity. Thanks!

Well once you sign up it tells you any UPS delivery you have coming. It sends you an email the day before you recieve it.

Cool, thanks again!!!!![/quote]

I think that's just if you upgrade to premium or whatever they call it, no?[/quote]


I wondered that myself, haha. I signed up for it quite a while ago, but I can tell you I never paid a dime for anything.

october22

capthowdy1027 wrote:

october22 wrote:

JMarksCLE wrote:

Black vinyl in a white sleeve, inside a black cardboard sleeve with holes on both sides, shrink wrapped.

Pictures:

http://cellardoorcle.com/site/wp-content/uploads/2013/10/20131029_131849.jpg

http://cellardoorcle.com/site/wp-content/uploads/2013/10/20131029_131858.jpg

totally flippable.

Yup. These will be on eBay as "Sealed Repress" without a doubt.

Seriously, I bet people just play the originals and keep these sealed. Hell, it's tempting depending on how bad your copy is.

october22

superfuzz30 wrote:

I wondered that myself, haha. I signed up for it quite a while ago, but I can tell you I never paid a dime for anything.

nice, maybe you're grandfathered in

jeff2040

I sent them my address last Thursday and I haven't heard anything back from them yet. Should I contact them again or should I just expect my vinyl to show up?

october22

jeff2040 wrote:

I sent them my address last Thursday and I haven't heard anything back from them yet. Should I contact them again or should I just expect my vinyl to show up?

No one really knows yet. I followed up after not hearing anything and then they responded saying a replacement was on it's way. I do feel like they're sending them out without necessarily responding though.