Shut out once again. Ten Club, I would like an explanation

Just got off the phone with TM customer service - I wanted to know if I changed the name on my account to Stone's Mom before the MSG drawing would that help my chances. She hung up on me, very rude.

JimmyV said:

Let's be honest, Ticketmaster has every name, address and credit card number you have ever used with them on file.
Let's also be honest, if any of those aren't showing up in your account it is because Ticketmaster stole your identity and GA tickets, used both in a human trafficking scheme, and you are likely wanted for questioning on multiple continents. 

Exactly.  If you didn’t give it to them, then Facebook, Twitter, google, or someone else sold it to them.  And when there’s a security breech at TM, everyone’s gonna wish their information wasn’t correct...

McJuicy said:

do we know whether the name on the credit card has to match the name on the 10c/TM account?

I used my wife’s CC no issue scoring tix for the Canadian dates 

IlliniGuy76 said:

Response from TM (not from 10C YET):

Thank you for contacting Ten Club's Ticketmaster Presale Support. We are happy to assist you.

As long as the email you used for the request is the same as the one for both your Ticketmaster account and your Ten Club membership, then there wouldn't be any problems.

We apologize for any inconvenience. If you have any further questions or concerns please let us know. Have a great day!

Thank You,
Edgar J.
Ten Club's Ticketmaster Presale Support  

___________

Hilarious - now it appears email is important even though it clearly states in the rules names need to match.  Hilarious!

Like I suggested three times on here, it was clear they thought twice about trying to match on names, given that it didn't ask you to put your 10C Full Name in on the form, yet it did ask you to put in your 10C Email Address. 

stromseth said:

I contacted TM support and they didn't seem sure of their answer (they said something similar to the above).

I contacted 10C support and they confirmed it was only name (NOT email address).

If that's true it is a very unusual unique identifier to use, as a name is so easy to misspell (or it can be written in several different ways).
An email address or a phone number is an unique identifier in many, many databases.
It would also mean that I'm f*cked, since my last name in my 10c profile has a scandinavian ø (o with a dash) and Ticketmaster U.S don't allow that.

As many already have pointed out, ticketmaster does not match your name. It does not matter if your name is there or not, or if it is spelled differently at 10c vs Ticketmaster.
What matters is that your e-mail address matches with your 10c profile (which it had to do for you to be able to add a request?), that your billing address matches the file at the bank and that you have sufficient funds on your card.

I understand that a lot of people are very stressed and/or disappointed and are trying to come up with an explanation for why this and that, but speculations are only leading to one thing: More stress and anxiety, also for others than yourself.

Ten Club support at ticketmaster wrote this to me just av few minutes ago:
So. Those of you who are still waiting: Hang in there!

SpinTheLastExit said:

I don't think anything needs addressed, it's the luck of the draw. I'm sorry but you can't have the expectation that you will win tickets in every pre-sale.

Not really. WHen people are winning 3rd and 4th pics your first is a guarantee. 
No one was "shut out" due to high demand. There was something wrong with processing the account. Could even be declined CC due to out of country sale, who knows.

mrussel1 said:

moses-i said:

There's no way GA was 99% at the time the lottery closed.  

Am I correct that this is the only case we know of where someone claims to have selected BA for a show and not get selected? And the screengrab is when GA odds were 99% so would’ve been submitted shortly after the lotto opened. Are we absolutely sure moses-i didn’t re-submit their requests as GA only? 

stawamus said:

mrussel1 said:

moses-i said:

There's no way GA was 99% at the time the lottery closed.  

Am I correct that this is the only case we know of where someone claims to have selected BA for a show and not get selected? And the screengrab is when GA odds were 99% so would’ve been submitted shortly after the lotto opened. Are we absolutely sure moses-i didn’t re-submit their requests as GA only? 

Yes his is the only case that I’ve seen. I don’t think anybody knows for sure if he re-submitted 

nicknyr15 said:

I put the wrong eye color in my profile. Do you think I will be ok? Please help 

Call TM and either Stone or Jeff ASAP.