Shut out once again. Ten Club, I would like an explanation

RobZ

Wow, this effing thread......Anyway, beautiful snow day here in Utah, coming down in buckets...I'm calling in sick and going skiing.  Hopefully this afternoon I'll get my Denver confirmation, if not, I'll rethink if I even feel like even going to Denver in April.  But If I do...I WILL score tix, like I always do, pretty simple.  Good luck hashing this shit out.....

Noload

LeafsJaysCubsRaptorsFan said:

Friend got this response after I told him to check the name on his account and it showed only his first name:

Thank you for contacting us via email. I'll be happy to assist you with your ticket request . I apologize for any inconvenience, regarding your request. Your ticket request is valid. We cannot check on our end if the order is going to be declined. When placing the ticket request, it was made clear that the name on ten club and ticketmaster have to match. You will be notified if you are or are not awarded tickets. Email confirmations will be sent out on a show-by-show basis over the course of 4 days, beginning Thursday, January 16th. Tickets will be digitally delivered with seat locations during the week of January 27th.  If you have any other questions or concerns, please contact us back.

That doesn't say a whole lot we didn't already know.  The bold part should trump everything else.

NewfieintheUSA

Vedd Hedd said:

PJNB said:

jerparker20 said:

Get_Right said:

Lostpawn said:

Get_Right said:

The odds are BS and demand for this tour will be higher than ever. Demand exceeds supply which means that some people will not get tickets. That is all, there is your explanation.

That WOULD make sense... if TOR weren't his 1st choice, and others got in with TOR as their 3rd choice.  So no, it's not an odds issue.

LOTTERY - a process whose success or outcome is governed by chance. Sometimes your name is called, sometimes it is not. It is not complicated.

Correct. Other unknown factors:

How many tickets per venue were actually allocated to the 10club.  Were identical amounts allocated for each venue? Were more tickets secured for some venues and less at others? 

How were the ticket odds actually calculated? How often were the odds being updated? Was there a large last minute submittal of ticket requests that would have caused the actual odds to be off at the moment of the draw and the site was not updated? How were submissions of “best available” classified in the odds, or were they even included in the odds calculation?

How were the ticket draws actually done? Let’s say there were 5,000 tickets per venue available. And they put 3000 tickets in the “first priority” draw. Those who had first priority, but not selected got bumped into “second priority” draw with 1000 tickets with all the people who had made that selection, and so on?

No one here actually knows how the draw went. No where in any communication was there language that everyone would be guaranteed tickets if the odds showed 99%. If someone really sleuthed around the ticket site they’d probably find language stating that the reflected odds may not be accurate or considered accurate.

sometimes people get lucky, sometimes things suck.

They do not do it that way. Why are we complicating things. 

If there is 5000 pairs to be won and 10,000 people put in for them odds are at 50%

They draw first priority first (crazy I know). Lets say 4000 people put in as a first pick. All of those people are selected and win their show thus giving them all 100% true odds. 

They then move on to second priority (crazy again I know)  Lets say 4000 people put in for it as a second pick. Only 1000 pairs are left so only 25% of these people are going to win. Their true odds are 25% and the majority of the second picks lose out. 

3rd and 4th get nothing since there are no more tickets left and their true odds are 0%. 

So, if a person puts "best available" as their #1 priority,  how could someone with a #2 priority or worse win that same show?

Only way that makes sense is if their submission fails some sort of validation (TC email doesn't match from their entry to what is in TC as an example)

PJammin

FYI - my response when asking about the random missing last name in my TM account. 

Hello Jeremy,

 

Thank you for reaching Ten Club Support. I'd be happy to assist you!

 

Unfortunately, we wouldn't be able to tell you if that would affect your chances. Ticket confirmations will be sent out on a show-by-show basis over the course of 4 days, beginning Thursday, January 16 and ending Sunday, January 19. If you were selected tickets, or not selected you would be notified by 1/19.

 

If you have any other questions or concerns, feel free to contact us at 1-800-594-8499.

 

Thank you,

Christina A. 

Ten Club's Ticketmaster Presale Fan Support

PJammin

That’s about as canned of a response as you could get. Probably getting a lot of these inquires at this point. 

rhinomagic

mace1229 said:

Well that sucks, I didn't notice my last name was missing from my TM account either.
Anyone know if they've started drawing for Denver yet?

A close friend of mine says he's received his confirmation of Denver tickets.

LeafsJaysCubsRaptorsFan

Noload said:

LeafsJaysCubsRaptorsFan said:

Friend got this response after I told him to check the name on his account and it showed only his first name:

Thank you for contacting us via email. I'll be happy to assist you with your ticket request . I apologize for any inconvenience, regarding your request. Your ticket request is valid. We cannot check on our end if the order is going to be declined. When placing the ticket request, it was made clear that the name on ten club and ticketmaster have to match. You will be notified if you are or are not awarded tickets. Email confirmations will be sent out on a show-by-show basis over the course of 4 days, beginning Thursday, January 16th. Tickets will be digitally delivered with seat locations during the week of January 27th.  If you have any other questions or concerns, please contact us back.

That doesn't say a whole lot we didn't already know.  The bold part should trump everything else.

Sure but it might help with some of the anxiety going around that people have because tm account only shows first name

JR86440

PJammin said:

FYI - my response when asking about the random missing last name in my TM account. 

Hello Jeremy,

 

Thank you for reaching Ten Club Support. I'd be happy to assist you!

 

Unfortunately, we wouldn't be able to tell you if that would affect your chances. Ticket confirmations will be sent out on a show-by-show basis over the course of 4 days, beginning Thursday, January 16 and ending Sunday, January 19. If you were selected tickets, or not selected you would be notified by 1/19.

 

If you have any other questions or concerns, feel free to contact us at 1-800-594-8499.

 

Thank you,

Christina A. 

Ten Club's Ticketmaster Presale Fan Support

Yeah. I got same type of email. We really need to hear from tenclub, not the ticketmaster support

PB11041

chitownp76 said:

At the end of the day, out of hundreds or thousands submitting lottery entries, how many got shut out on confirmed non-user error? One, the OP? I think everyone is getting jumpy on here. Too many profiles on TM that had missing last names by default. If that was the issue, there would be many more people shut out

there are quite a few people on facebook saying they lost, and on the surface it appears they were BA requests, so either these people are all lying, mostly lying, mostly wrong, or all wrong.  But the universe of people that lost is while not huge, larger than the few here.

jjflash

Noload said:

LeafsJaysCubsRaptorsFan said:

Friend got this response after I told him to check the name on his account and it showed only his first name:

Thank you for contacting us via email. I'll be happy to assist you with your ticket request . I apologize for any inconvenience, regarding your request. Your ticket request is valid. We cannot check on our end if the order is going to be declined. When placing the ticket request, it was made clear that the name on ten club and ticketmaster have to match. You will be notified if you are or are not awarded tickets. Email confirmations will be sent out on a show-by-show basis over the course of 4 days, beginning Thursday, January 16th. Tickets will be digitally delivered with seat locations during the week of January 27th.  If you have any other questions or concerns, please contact us back.

That doesn't say a whole lot we didn't already know.  The bold part should trump everything else.

Copying and pasting my post from a previous page...

Like others, just this morning (1/17) I realized TM's default only listed my first name on my account. Big thanks to those posting about similar situations as it gave me the opportunity to go in and add my last name. I just spoke w/ a TM rep via the pre-sale phone number given by 10C and they said if last names were added for today's drawings then all is well, as they've yet to process today's drawings. Just wanted to pass this along to hopefully alleviate some concerns.

mace1229

chiwhitesox said:

mace1229 said:

I just changed my name on Ticketmaster to Stew Pidasshole. Lets hope it was in time.

LMAO!!!!

Thank you. I thought no one caught that.

Triberjay25

jcmitchell28 said:

For folks hearing back on tickets this far...are those emails going to your 10c email account? 

Went to my ticketmaster account email......

Noload

jjflash said:

Noload said:

LeafsJaysCubsRaptorsFan said:

Friend got this response after I told him to check the name on his account and it showed only his first name:

Thank you for contacting us via email. I'll be happy to assist you with your ticket request . I apologize for any inconvenience, regarding your request. Your ticket request is valid. We cannot check on our end if the order is going to be declined. When placing the ticket request, it was made clear that the name on ten club and ticketmaster have to match. You will be notified if you are or are not awarded tickets. Email confirmations will be sent out on a show-by-show basis over the course of 4 days, beginning Thursday, January 16th. Tickets will be digitally delivered with seat locations during the week of January 27th.  If you have any other questions or concerns, please contact us back.

That doesn't say a whole lot we didn't already know.  The bold part should trump everything else.

Copying and pasting my post from a previous page...

Like others, just this morning (1/17) I realized TM's default only listed my first name on my account. Big thanks to those posting about similar situations as it gave me the opportunity to go in and add my last name. I just spoke w/ a TM rep via the pre-sale phone number given by 10C and they said if last names were added for today's drawings then all is well, as they've yet to process today's drawings. Just wanted to pass this along to hopefully alleviate some concerns.

Hope thats true.  Need one person in this boat to say it didn't affect their winning tickets.

mace1229

I added my last name about an hour ago and just scored Denver tickets.
SO either it didn't matter, or it was in time.
I'm guessing didn't matter

PB11041

mace1229 said:

I added my last name about an hour ago and just scored Denver tickets.
SO either it didn't matter, or it was in time.
I'm guessing didn't matter

PJammin

mace1229 said:

I added my last name about an hour ago and just scored Denver tickets.
SO either it didn't matter, or it was in time.
I'm guessing didn't matter

This is actually great information to know. Thanks!

mace1229

PJammin said:

mace1229 said:

I added my last name about an hour ago and just scored Denver tickets.
SO either it didn't matter, or it was in time.
I'm guessing didn't matter

This is actually great information to know. Thanks!

I like to share something useful from time to time.

Jed

I just checked my TM account for last name. thanks for the heads up!

JP218404

The whole emails and name matching is reminding me of how if you didn’t fill the 3x5 file card out the right was to mail order for Grateful Dead tickets you would get em. 

Kinda simple. No match. No tickets.

mcgruff10

mace1229 said:

I added my last name about an hour ago and just scored Denver tickets.
SO either it didn't matter, or it was in time.
I'm guessing didn't matter

nice!!!