Shut out once again. Ten Club, I would like an explanation

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Comments

  • RK50065
    RK50065 St. Louis, MO Posts: 897
    mrussel1 said:
    moses-i said:

    There's no way GA was 99% at the time the lottery closed.  
    Correct, those were just the odds when their picks were submitted.
  • tdawe
    tdawe Posts: 2,091
    Just got off the phone with TM customer service - I wanted to know if I changed the name on my account to Stone's Mom before the MSG drawing would that help my chances. She hung up on me, very rude.
    Camden 2 2006, Newark 2010, Barclays 2 2013, Central Park 2015, MSG 2 2016, Wrigley 1 2016, Rome 2018, Prague 2018, Asbury Park 2021, EV & Earthlings NYC 1 2022, MSG 2022, Louisville 2022, Dublin 2024, MSG 1 2024, MSG 2 2024
  • McJuicy
    McJuicy Posts: 759
    do we know whether the name on the credit card has to match the name on the 10c/TM account?
    buf dtw buf sce yyz tol grr yhm yyz pit yyz yyz pit bna cae aus lax lax san phl phl cle buf mke mke atl pit buf clt san lax lax gsp cae bna sea sea blq bna aus aus lga lga
  • PP193448
    PP193448 Here Posts: 4,283
    JimmyV said:
    Let's be honest, Ticketmaster has every name, address and credit card number you have ever used with them on file.
    Let's also be honest, if any of those aren't showing up in your account it is because Ticketmaster stole your identity and GA tickets, used both in a human trafficking scheme, and you are likely wanted for questioning on multiple continents. 
    Exactly.  If you didn’t give it to them, then Facebook, Twitter, google, or someone else sold it to them.  And when there’s a security breech at TM, everyone’s gonna wish their information wasn’t correct...
    2006 Clev,Pitt; 2008 NY MSGx2; 2010 Columbus; 2012 Missoula; 2013 Phoenix,Vancouver,Seattle; 2014 Cincy; 2016 Lex, Wrigley 1&2; 2018 Wrigley 1&2; 2022 Louisville
  • UtahBolt
    UtahBolt Posts: 196
    jcmitchell28 said:
    Triberjay25 said:
    jcmitchell28 said:

    For folks hearing back on tickets this far...are those emails going to your 10c email account? 
    Went to my ticketmaster account email......
    Same here. Just got my confirmation for Denver. Thanks. 
    Great!  Thanks for the update, slowly starting to feel better...
  • Lukin19
    Lukin19 Posts: 544
    McJuicy said:
    do we know whether the name on the credit card has to match the name on the 10c/TM account?
    I used my wife’s CC no issue scoring tix for the Canadian dates 
  • dankind
    dankind Posts: 20,841
    Lukin19 said:
    McJuicy said:
    do we know whether the name on the credit card has to match the name on the 10c/TM account?
    I used my wife’s CC no issue scoring tix for the Canadian dates 
    With her permission, of course....
    I SAW PEARL JAM
  • nicknyr15
    nicknyr15 Posts: 9,466
    I put the wrong eye color in my profile. Do you think I will be ok? Please help 
  • Lukin19
    Lukin19 Posts: 544
    dankind said:
    Lukin19 said:
    McJuicy said:
    do we know whether the name on the credit card has to match the name on the 10c/TM account?
    I used my wife’s CC no issue scoring tix for the Canadian dates 
    With her permission, of course....
    Haha. She maxed mine out over the holidays.
    I had to return the favour 
  • benjs
    benjs Toronto, ON Posts: 9,448
    IlliniGuy76 said:
    Response from TM (not from 10C YET):

    Thank you for contacting Ten Club's Ticketmaster Presale Support. We are happy to assist you.

    As long as the email you used for the request is the same as the one for both your Ticketmaster account and your Ten Club membership, then there wouldn't be any problems.

    We apologize for any inconvenience. If you have any further questions or concerns please let us know. Have a great day!

    Thank You,
    Edgar J.
    Ten Club's Ticketmaster Presale Support  

    ___________

    Hilarious - now it appears email is important even though it clearly states in the rules names need to match.  Hilarious!

    Like I suggested three times on here, it was clear they thought twice about trying to match on names, given that it didn't ask you to put your 10C Full Name in on the form, yet it did ask you to put in your 10C Email Address. 
    '05 - TO, '06 - TO 1, '08 - NYC 1 & 2, '09 - TO, Chi 1 & 2, '10 - Buffalo, NYC 1 & 2, '11 - TO 1 & 2, Hamilton, '13 - Buffalo, Brooklyn 1 & 2, '15 - Global Citizen, '16 - TO 1 & 2, Chi 2

    EV
    Toronto Film Festival 9/11/2007, '08 - Toronto 1 & 2, '09 - Albany 1, '11 - Chicago 1
  • JimmyV
    JimmyV Boston's MetroWest Posts: 19,618
    Lukin19 said:
    dankind said:
    Lukin19 said:
    McJuicy said:
    do we know whether the name on the credit card has to match the name on the 10c/TM account?
    I used my wife’s CC no issue scoring tix for the Canadian dates 
    With her permission, of course....
    Haha. She maxed mine out over the holidays.
    I had to return the favour 
    True love is a beautiful thing. 
    ___________________________________________

    "...I changed by not changing at all..."
  • stromseth
    stromseth Posts: 8
    stromseth said:
    I contacted TM support and they didn't seem sure of their answer (they said something similar to the above).

    I contacted 10C support and they confirmed it was only name (NOT email address).
    If that's true it is a very unusual unique identifier to use, as a name is so easy to misspell (or it can be written in several different ways).
    An email address or a phone number is an unique identifier in many, many databases.
    It would also mean that I'm f*cked, since my last name in my 10c profile has a scandinavian ø (o with a dash) and Ticketmaster U.S don't allow that.
    As many already have pointed out, ticketmaster does not match your name. It does not matter if your name is there or not, or if it is spelled differently at 10c vs Ticketmaster.
    What matters is that your e-mail address matches with your 10c profile (which it had to do for you to be able to add a request?), that your billing address matches the file at the bank and that you have sufficient funds on your card.

    I understand that a lot of people are very stressed and/or disappointed and are trying to come up with an explanation for why this and that, but speculations are only leading to one thing: More stress and anxiety, also for others than yourself.

    Ten Club support at ticketmaster wrote this to me just av few minutes ago:

    Regarding your concern about the spelling on your last name, I investigate a little bit more for you and actually no, it would not affect the spelling of last name, (the o with the dash) most importantly is the email spelled correctly, which we have, billing address matching with file on bank and funds available on your card.

    So. Those of you who are still waiting: Hang in there!
  • Poncier
    Poncier Posts: 18,076
    mrussel1 said:
    moses-i said:

    There's no way GA was 99% at the time the lottery closed.  
    It wasn't, was at 32%, however reserved remained at 99%, so moses not getting any tix for either show when he chose Best Available is still unexplained.
    This weekend we rock Portland
  • mace1229
    mace1229 Posts: 10,065
    SpinTheLastExit said:
    I don't think anything needs addressed, it's the luck of the draw. I'm sorry but you can't have the expectation that you will win tickets in every pre-sale.
    Not really. WHen people are winning 3rd and 4th pics your first is a guarantee. 
    No one was "shut out" due to high demand. There was something wrong with processing the account. Could even be declined CC due to out of country sale, who knows.
  • Abe Froman
    Abe Froman Posts: 5,395
    Poncier said:
    mrussel1 said:
    moses-i said:

    There's no way GA was 99% at the time the lottery closed.  
    It wasn't, was at 32%, however reserved remained at 99%, so moses not getting any tix for either show when he chose Best Available is still unexplained.
    Correct. But his is the only anomaly we know of. The percentages listed are from when the fan submitted...not the final number
  • stawamus
    stawamus Vancouver, Canada Posts: 23
    mrussel1 said:
    moses-i said:

    There's no way GA was 99% at the time the lottery closed.  
    Am I correct that this is the only case we know of where someone claims to have selected BA for a show and not get selected? And the screengrab is when GA odds were 99% so would’ve been submitted shortly after the lotto opened. Are we absolutely sure moses-i didn’t re-submit their requests as GA only? 
  • pjl44
    pjl44 Posts: 10,686
    stawamus said:
    mrussel1 said:
    moses-i said:

    There's no way GA was 99% at the time the lottery closed.  
    Am I correct that this is the only case we know of where someone claims to have selected BA for a show and not get selected? And the screengrab is when GA odds were 99% so would’ve been submitted shortly after the lotto opened. Are we absolutely sure moses-i didn’t re-submit their requests as GA only? 
    Yes, this is the only case thus far so it seems like there's more going on
  • Abe Froman
    Abe Froman Posts: 5,395
    stawamus said:
    mrussel1 said:
    moses-i said:

    There's no way GA was 99% at the time the lottery closed.  
    Am I correct that this is the only case we know of where someone claims to have selected BA for a show and not get selected? And the screengrab is when GA odds were 99% so would’ve been submitted shortly after the lotto opened. Are we absolutely sure moses-i didn’t re-submit their requests as GA only? 
    Yes his is the only case that I’ve seen. I don’t think anybody knows for sure if he re-submitted 
  • Lerxst1992
    Lerxst1992 Posts: 8,495
    stawamus said:
    mrussel1 said:
    moses-i said:

    There's no way GA was 99% at the time the lottery closed.  
    Am I correct that this is the only case we know of where someone claims to have selected BA for a show and not get selected? And the screengrab is when GA odds were 99% so would’ve been submitted shortly after the lotto opened. Are we absolutely sure moses-i didn’t re-submit their requests as GA only? 

    He indicated he did not

    This is the challenge when a thread gets big. Ppl check in and assume the same things over and over. They want the easy explanation. And it's impossible to read thru hundreds of comments 

    Potentially 3 fans with this issue. One who forgot to resubmit one show, but lost on their other show that was resubmitted to fans using a lower priority. Also, all BA tix outside of Bal and NY are 99% odds.
  • cmcard
    cmcard Posts: 92
    nicknyr15 said:
    I put the wrong eye color in my profile. Do you think I will be ok? Please help 



    Call TM and either Stone or Jeff ASAP.


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