Shut out once again. Ten Club, I would like an explanation

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  • Noload
    Noload Monticello, Georgia Posts: 1,635
    JR86440 said:
    foodboy said:
    phoned ticketmaster and they told my wife even though her e mails were different as long as name and credit card were the same . by the way thanks to 10 c and the band for securing more tickets than ever for their fans. they made it more difficult for seat license holders giving them a 2 hour window and no transfers of seats and only the person on the account could have them. they are really making these fan shows to the best of their ability.  that's why there are so few complaints of shut outs. in the past the boards would be full of disappointed people. so kudos to the band and club.  the proof is in the results so far. as far as the most popular shows ny and balt yes there will be more disappointed people but that will be due to demand . and even then they must have gotten way more seats as the odds are still relatively high with just one ny show.  so every one enjoy the ride the shows and if you can help someone out do something nice . its a great feeling to make someone else happy.  
    Ha. I called ticketmaster and the lady I talked to was about as clueless as you could get
    My experience as well.
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  • mrk2
    mrk2 Finland Posts: 2,093
    Change your name to ”drop table users” . That might help.
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  • PJNB
    PJNB Posts: 13,890
    Vedd Hedd said:
    So, if a person puts "best available" as their #1 priority,  how could someone with a #2 priority or worse win that same show?
    They would win if there were still tickets left over from the 1st priority draw and everyones name was drawn and one. 

    They would then start the second priority draw until all the tickets were claimed or names ran out. Whichever comes first. 
  • jjflash
    jjflash Posts: 5,031
    Like others, just this morning I realized TM's default only listed my first name on my account. Big thanks to those posting about similar situations as it gave me the opportunity to go in and add my last name. I just spoke w/ a TM rep via the pre-sale phone number given by 10C and they said if last names were added for today's drawings then all is well, as they've yet to process today's drawings. Just wanted to pass this along to hopefully alleviated some concerns.
  • jcmitchell28
    jcmitchell28 Fort Worth Posts: 217
    jjflash said:
    Like others, just this morning I realized TM's default only listed my first name on my account. Big thanks to those posting about similar situations as it gave me the opportunity to go in and add my last name. I just spoke w/ a TM rep via the pre-sale phone number given by 10C and they said if last names were added for today's drawings then all is well, as they've yet to process today's drawings. Just wanted to pass this along to hopefully alleviated some concerns.
    Thanks man! 
  • faithful2you
    faithful2you Madison, WI Posts: 779
    JBob87 said:
    I think it’s becoming more clear that the straightforward 10c lottery we all know and love has been replaced by some sort of TM fuckery...exactly what level of fuckery still remains to be seen
    I wouldn't have expected anything less when TM got involved.     
    Like a word misplaced...nothing said...what a waste
  • chitownp76
    chitownp76 Posts: 1,473
    At the end of the day, out of hundreds or thousands submitting lottery entries, how many got shut out on confirmed non-user error? One, the OP? I think everyone is getting jumpy on here. Too many profiles on TM that had missing last names by default. If that was the issue, there would be many more people shut out
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  • RoleModelsinBlood31
    RoleModelsinBlood31 Austin TX Posts: 6,242
    cannotstaylong said:
    pjsteelerfan said:
    mace1229 said:
    Well that sucks, I didn't notice my last name was missing from my TM account either.
    Anyone know if they've started drawing for Denver yet?
    Does not sound like it, so hopefully you have time to go in and fix
    Your last name very well might be associated with your lottery order - even if it doesn't appear in your Ticketmaster profile. When I called TM customer service this morning they confirmed my last name was associated with the order since I entered it during the order process (even though it wasn't appearing on my TM profile).  But either way, I was able to update the profile and they said I would be fine.

    I entered for the two OAK shows, which also draw today.
    Wait- OAKLAND draws today?!
    I'm like an opening band for your mom.
  • JimmyV
    JimmyV Boston's MetroWest Posts: 19,601
    chitownp76 said:
    At the end of the day, out of hundreds or thousands submitting lottery entries, how many got shut out on confirmed non-user error? One, the OP? I think everyone is getting jumpy on here. Too many profiles on TM that had missing last names by default. If that was the issue, there would be many more people shut out
    People are quick to freak out and TM is an easy vent for frustrations. 
    ___________________________________________

    "...I changed by not changing at all..."
  • Lerxst1992
    Lerxst1992 Posts: 7,975
    chitownp76 said:
    At the end of the day, out of hundreds or thousands submitting lottery entries, how many got shut out on confirmed non-user error? One, the OP? I think everyone is getting jumpy on here. Too many profiles on TM that had missing last names by default. If that was the issue, there would be many more people shut out

    Two fans with errors on 3 shows total and potentially a 3rd fan who has yet to specify if they were BA or GA

    Wouldn't you rather 10c figures out what happened before this doesnt happen to any other fans on draws beginning today?

    I do agree the last name issue is probably not causing  the ticket denials 
  • Hurls15
    Hurls15 Posts: 228
    PJNB said:
    Vedd Hedd said:
    So, if a person puts "best available" as their #1 priority,  how could someone with a #2 priority or worse win that same show?
    They would win if there were still tickets left over from the 1st priority draw and everyones name was drawn and one. 

    They would then start the second priority draw until all the tickets were claimed or names ran out. Whichever comes first. 
    I assumed that to be the case too.  However, there were many people last night advising that they had just received their Toronto BA 2nd priority confirmations, while I didn't receive confirmation on my Toronto BA 1st priority until at least 30 minutes later (and I was refreshing email/ no CC issues etc).  I am happy to be in the building, but question whether
    A) the time you submitted your request (I didn't submit until Wednesday afternoon);
    B) your membership number (I have a high membership number); or
    C) human processing of requests (ie multiple people processing, one person finishes their 1st priority requests and moves on to 2nd while another person is still working on their 1st priority requests)
    played into it.

    Hope that those were shut out have success in the coming days and in February.
  • Vedd Hedd
    Vedd Hedd Posts: 4,631
    I think, like any situation, people are just trying to piece it together. 

    Like that one person on this thread....admitted that they resubmitted their tickets, and left out the other city. 

    I think people just want to get to the bottom of this one.  It may...in fact...be that this OP happened to actually be the ONE percent who got shut out of the first one, then it was a 50/50 shake for the 2nd one and lost out.  

    But everyone is just trying to understand the new system.  
    Turn this anger into
    Nuclear fission
  • cmcard
    cmcard Posts: 92
    edited January 2020
    When you guys say "best available" do you just mean you put GA first and RS second?  Or did I miss something?


  • BV84003
    BV84003 Holt, MI Posts: 478
    cmcard said:
    When you guys say "best available" do you just mean you put GA first and RS second?  Or did I miss something?


    That was the only way to do both GA and reserved.
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  • cannotstaylong
    cannotstaylong Posts: 668
    RoleModelsinBlood31 said:
    cannotstaylong said:
    pjsteelerfan said:
    mace1229 said:
    Well that sucks, I didn't notice my last name was missing from my TM account either.
    Anyone know if they've started drawing for Denver yet?
    Does not sound like it, so hopefully you have time to go in and fix
    Your last name very well might be associated with your lottery order - even if it doesn't appear in your Ticketmaster profile. When I called TM customer service this morning they confirmed my last name was associated with the order since I entered it during the order process (even though it wasn't appearing on my TM profile).  But either way, I was able to update the profile and they said I would be fine.

    I entered for the two OAK shows, which also draw today.
    Wait- OAKLAND draws today?!
    Yup. My productivity has plummeted ever since I found out.
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  • Vedd Hedd
    Vedd Hedd Posts: 4,631
    cmcard said:
    When you guys say "best available" do you just mean you put GA first and RS second?  Or did I miss something?


    In previous years...you could list it like this:

    1st priority:
    Chicago GA Only
    2nd Priority
    Chicago Reserved Only. 

    how it worked this year....you could do this:

    1st Priority
    Chicago GA only

    OR

    1st Priority
    Chicago Reserved Only

    OR 
    1st Priority
    Chicago GA OR RESERVED - Best Available

    If you selected both GA and reserved, you would get "best available" automatically selected on your entry. 


    Turn this anger into
    Nuclear fission
  • Vedd Hedd
    Vedd Hedd Posts: 4,631
    PJNB said:
    Vedd Hedd said:
    So, if a person puts "best available" as their #1 priority,  how could someone with a #2 priority or worse win that same show?
    They would win if there were still tickets left over from the 1st priority draw and everyones name was drawn and one. 

    They would then start the second priority draw until all the tickets were claimed or names ran out. Whichever comes first. 
    So, the OP had "best available" for Toronto, lost.    Yet some people said they won with Toronto Best available as 2nd priority. 
    Turn this anger into
    Nuclear fission
  • tdawe
    tdawe Posts: 2,091
    BV84003 said:
    cmcard said:
    When you guys say "best available" do you just mean you put GA first and RS second?  Or did I miss something?


    That was the only way to do both GA and reserved.
    No, there were two different ways to do this. You could EITHER select "Best Available" (which if you clicked it would automatically select GA and Reserved) or you could individually select GA and Reserved both (which if you did that would automatically select "Best Available" above). Doesn't matter which way you went about it, the end result is the same (I believe).
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  • LeafsJaysCubsRaptorsFan
    LeafsJaysCubsRaptorsFan Posts: 3,417
    Friend got this response after I told him to check the name on his account and it showed only his first name:

    Thank you for contacting us via email. I'll be happy to assist you with your ticket request . I apologize for any inconvenience, regarding your request. Your ticket request is valid. We cannot check on our end if the order is going to be declined. When placing the ticket request, it was made clear that the name on ten club and ticketmaster have to match. You will be notified if you are or are not awarded tickets. Email confirmations will be sent out on a show-by-show basis over the course of 4 days, beginning Thursday, January 16th. Tickets will be digitally delivered with seat locations during the week of January 27th.  If you have any other questions or concerns, please contact us back.
  • Noload
    Noload Monticello, Georgia Posts: 1,635
    chitownp76 said:
    At the end of the day, out of hundreds or thousands submitting lottery entries, how many got shut out on confirmed non-user error? One, the OP? I think everyone is getting jumpy on here. Too many profiles on TM that had missing last names by default. If that was the issue, there would be many more people shut out
    Need one person that had only a 1st name on their TM profile when submitted AND didn't use the same email addresses between 10C and TM to come on and say they won tickets.  Then some of the panic would subside.  I'm still scared shitless.
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