Shut out once again. Ten Club, I would like an explanation

jwawrzycki said:

I was shut out of Quebec City, my only selection, when the odds said I had a 99% chance of getting them😩

IlliniGuy76 said:

Response from TM (not from 10C YET):

Thank you for contacting Ten Club's Ticketmaster Presale Support. We are happy to assist you.

As long as the email you used for the request is the same as the one for both your Ticketmaster account and your Ten Club membership, then there wouldn't be any problems.

We apologize for any inconvenience. If you have any further questions or concerns please let us know. Have a great day!

Thank You,
Edgar J.
Ten Club's Ticketmaster Presale Support  

___________

Hilarious - now it appears email is important even though it clearly states in the rules names need to match.  Hilarious!

given2fly23 said:

IlliniGuy76 said:

Response from TM (not from 10C YET):

Thank you for contacting Ten Club's Ticketmaster Presale Support. We are happy to assist you.

As long as the email you used for the request is the same as the one for both your Ticketmaster account and your Ten Club membership, then there wouldn't be any problems.

We apologize for any inconvenience. If you have any further questions or concerns please let us know. Have a great day!

Thank You,
Edgar J.
Ten Club's Ticketmaster Presale Support  

___________

Hilarious - now it appears email is important even though it clearly states in the rules names need to match.  Hilarious!

Contradictory to the answer so many others have received (only name needs to match) but I just went in and changed my TM email.  Fuuuuuuuuuuck I'm stressed.

djbrothers said:

given2fly23 said:

IlliniGuy76 said:

Response from TM (not from 10C YET):

Thank you for contacting Ten Club's Ticketmaster Presale Support. We are happy to assist you.

As long as the email you used for the request is the same as the one for both your Ticketmaster account and your Ten Club membership, then there wouldn't be any problems.

We apologize for any inconvenience. If you have any further questions or concerns please let us know. Have a great day!

Thank You,
Edgar J.
Ten Club's Ticketmaster Presale Support  

___________

Hilarious - now it appears email is important even though it clearly states in the rules names need to match.  Hilarious!

Contradictory to the answer so many others have received (only name needs to match) but I just went in and changed my TM email.  Fuuuuuuuuuuck I'm stressed.

I contacted TM support and they didn't seem sure of their answer (they said something similar to the above).

I contacted 10C support and they confirmed it was only name (NOT email address).

UtahBolt said:

tdawe said:

pjsteelerfan said:

IlliniGuy76 said:

jdizzle8291 said:

IlliniGuy76 said:

jdizzle8291 said:

PB11041 said:

IlliniGuy76 said:

PB11041 said:

aidt17 said:

Step 2. On the resulting Ticket Request site, sign in to your Ticketmaster account, or create a new one if you don’t have one. Your name under your Ticketmaster account must match your name under your Ten Club  membership account.  

This was step 2 on the pre sale ticket info page.  

wouldn't that have triggered an error on the submission though?  That is crazy if not.  I just went in to my ticket master account and sure enough my last name was fucking missing.  

Same thing happened to me (last name randomly missing), I didn't know (totally realize it was right there in the rules and just missed it) - they haven't chosen my shows yet, however.  I called the 800 number and he said that since they haven't gotten to my shows yet I should be OK - I just emailed them as well.

fuck me, I updated it.  Holy shit what a cluster. I have been on my current TM account which is the same email as my TC since 2013, but for some shit reason my last name was not showing and that makes no sense to me.

My last name wasn't originally showing up either, as was the case for many of us. Not sure what the deal was with that.

Did you enter it prior to the lottery closing or after?  Have they drawn your shows yet?

I was able to update my info prior to lotto close. I was chosen for my Toronto/Hamilton reserved picks.

Thanks for letting me know - I just updated mine... NYC & St Louis (only two shows I chose) haven't been drawn yet.  Don't know if they do account matching as they're drawing shows OR if they did it at the beginning and just eliminated accounts that didn't match.  800# rep told me if they haven't drawn my show I should be OK - who knows.

That's good for people to know, double check your name is correct in TM profile

Also, when you look at your "Account Overview" it might show your first and last name, but click through to "Edit Profile" and make sure that the names are entered separately in the first and last name fields, and not both in the first name field. This was the case with mine. When I first looked at my account overview, on the left hand side in big bold letters it said my name like so:

John Doe
Fan Since 2007
[Edit Profile]

I updated my profile so that my first and last names were where they should be, and now on my account overview it looks like this:

John
Doe
Fan Since 2007
[Edit Profile]

tdawe, that is exactly what my account said this morning!  I just changed it, hopefully it was in time!    Waiting to hear on LA today.  Weird that the name would be in the TM site like that, I have bought tickets through there numerous times and it has never been an issue before.

Did not even think to look at it until now because ALL of my correspondence regarding this ticket process has had my full name on it (confirmations, etc.) so far, hopefully it was not an issue?

GO CHECK YOUR ACCOUNT!

Ray J. T. said:

ricardofurriel said:

Guys, check your account. I just checked mine and surprise surprise: my last name was not on it.

Holy shit. I had just checked mine, and my last name wasn't in my profile. Just updated the profile all the way through. Thanks for posting this. Thank goodness my shows are not currently being drawn and was able to resolve this ahead of time. 

mace1229 said:

I just changed my name on Ticketmaster to Stew Pidasshole. Lets hope it was in time.

JR86440 said:

foodboy said:

phoned ticketmaster and they told my wife even though her e mails were different as long as name and credit card were the same . by the way thanks to 10 c and the band for securing more tickets than ever for their fans. they made it more difficult for seat license holders giving them a 2 hour window and no transfers of seats and only the person on the account could have them. they are really making these fan shows to the best of their ability.  that's why there are so few complaints of shut outs. in the past the boards would be full of disappointed people. so kudos to the band and club.  the proof is in the results so far. as far as the most popular shows ny and balt yes there will be more disappointed people but that will be due to demand . and even then they must have gotten way more seats as the odds are still relatively high with just one ny show.  so every one enjoy the ride the shows and if you can help someone out do something nice . its a great feeling to make someone else happy.  

Ha. I called ticketmaster and the lady I talked to was about as clueless as you could get

gotthebottle said:

UseUrIllusions said:

JR86440 said:

foodboy said:

phoned ticketmaster and they told my wife even though her e mails were different as long as name and credit card were the same . by the way thanks to 10 c and the band for securing more tickets than ever for their fans. they made it more difficult for seat license holders giving them a 2 hour window and no transfers of seats and only the person on the account could have them. they are really making these fan shows to the best of their ability.  that's why there are so few complaints of shut outs. in the past the boards would be full of disappointed people. so kudos to the band and club.  the proof is in the results so far. as far as the most popular shows ny and balt yes there will be more disappointed people but that will be due to demand . and even then they must have gotten way more seats as the odds are still relatively high with just one ny show.  so every one enjoy the ride the shows and if you can help someone out do something nice . its a great feeling to make someone else happy.  

Ha. I called ticketmaster and the lady I talked to was about as clueless as you could get

Yup, my experience as well. She was reading the pearl jam policy etc

you do realize there are so many of them and all they know is the policy they are given? 

PJNB said:

jerparker20 said:

Get_Right said:

Lostpawn said:

Get_Right said:

The odds are BS and demand for this tour will be higher than ever. Demand exceeds supply which means that some people will not get tickets. That is all, there is your explanation.

That WOULD make sense... if TOR weren't his 1st choice, and others got in with TOR as their 3rd choice.  So no, it's not an odds issue.

LOTTERY - a process whose success or outcome is governed by chance. Sometimes your name is called, sometimes it is not. It is not complicated.

Correct. Other unknown factors:

How many tickets per venue were actually allocated to the 10club.  Were identical amounts allocated for each venue? Were more tickets secured for some venues and less at others? 

How were the ticket odds actually calculated? How often were the odds being updated? Was there a large last minute submittal of ticket requests that would have caused the actual odds to be off at the moment of the draw and the site was not updated? How were submissions of “best available” classified in the odds, or were they even included in the odds calculation?

How were the ticket draws actually done? Let’s say there were 5,000 tickets per venue available. And they put 3000 tickets in the “first priority” draw. Those who had first priority, but not selected got bumped into “second priority” draw with 1000 tickets with all the people who had made that selection, and so on?

No one here actually knows how the draw went. No where in any communication was there language that everyone would be guaranteed tickets if the odds showed 99%. If someone really sleuthed around the ticket site they’d probably find language stating that the reflected odds may not be accurate or considered accurate.

sometimes people get lucky, sometimes things suck.

They do not do it that way. Why are we complicating things. 

If there is 5000 pairs to be won and 10,000 people put in for them odds are at 50%

They draw first priority first (crazy I know). Lets say 4000 people put in as a first pick. All of those people are selected and win their show thus giving them all 100% true odds. 

They then move on to second priority (crazy again I know)  Lets say 4000 people put in for it as a second pick. Only 1000 pairs are left so only 25% of these people are going to win. Their true odds are 25% and the majority of the second picks lose out. 

3rd and 4th get nothing since there are no more tickets left and their true odds are 0%.