Shut out once again. Ten Club, I would like an explanation

JR86440 · January 2020

Lots of info here. I originally changed my choices and realized thankfully that the new choice deleted my previous choice. Saw Ticketmaster needed full name to match name on tenclub membership. I assume my ticketmaster email does NOT need to match my tenclub email, correct? You get the code to log in thru tenclub and then ticketmaster is separate transaction? Just want to make sure I don't get shut out of 99% Nashville!!

djbrothers · January 2020

Noload said:

"Your name under your Ticketmaster account must match your name under your Ten Club membership account."
Name..not email?

I emailed 10C about this, as my emails didn't match originally (I updated, just to be safe). Got the following response:

So long as your name under your Ten Club membership account matches the name under your Ticketmaster account then you're fine.

moses-i · January 2020

What I meant was that I had to log into my TM account which is under a different email account. At this point I can't say for sure whether under a specfic field I inputted my 10 club email address. It is possible but I can't say for sure. The whole thing is maddening. Point is I'm out. Again I'd appreciate some help with tix moving forward.

tdawe · January 2020

pjsteelerfan said:

IlliniGuy76 said:

jdizzle8291 said:

IlliniGuy76 said:

jdizzle8291 said:

PB11041 said:

IlliniGuy76 said:

PB11041 said:

aidt17 said:

Step 2. On the resulting Ticket Request site, sign in to your Ticketmaster account, or create a new one if you don’t have one. Your name under your Ticketmaster account must match your name under your Ten Club membership account.

This was step 2 on the pre sale ticket info page.

wouldn't that have triggered an error on the submission though? That is crazy if not. I just went in to my ticket master account and sure enough my last name was fucking missing.

Same thing happened to me (last name randomly missing), I didn't know (totally realize it was right there in the rules and just missed it) - they haven't chosen my shows yet, however. I called the 800 number and he said that since they haven't gotten to my shows yet I should be OK - I just emailed them as well.

fuck me, I updated it. Holy shit what a cluster. I have been on my current TM account which is the same email as my TC since 2013, but for some shit reason my last name was not showing and that makes no sense to me.

My last name wasn't originally showing up either, as was the case for many of us. Not sure what the deal was with that.

Did you enter it prior to the lottery closing or after? Have they drawn your shows yet?

I was able to update my info prior to lotto close. I was chosen for my Toronto/Hamilton reserved picks.

Thanks for letting me know - I just updated mine... NYC & St Louis (only two shows I chose) haven't been drawn yet. Don't know if they do account matching as they're drawing shows OR if they did it at the beginning and just eliminated accounts that didn't match. 800# rep told me if they haven't drawn my show I should be OK - who knows.

That's good for people to know, double check your name is correct in TM profile

Also, when you look at your "Account Overview" it might show your first and last name, but click through to "Edit Profile" and make sure that the names are entered separately in the first and last name fields, and not both in the first name field. This was the case with mine. When I first looked at my account overview, on the left hand side in big bold letters it said my name like so:

John Doe
Fan Since 2007
[Edit Profile]

I updated my profile so that my first and last names were where they should be, and now on my account overview it looks like this:

John
Doe
Fan Since 2007
[Edit Profile]

BennyLaRue · January 2020

Step 9. On the Billing Page, enter the email address associated with your Ten Club membership account, and the cardholder information. Review the “Your Requests” section, then read and check all the required boxes below. Click “Submit” at the bottom.

It's not if the emails on the accounts match, it's if the 10C email wasn't entered in on Step 9.

IlliniGuy76 · January 2020

cannotstaylong said:

IlliniGuy76 said:

Noload said:

IlliniGuy76 said:

PB11041 said:

aidt17 said:

Step 2. On the resulting Ticket Request site, sign in to your Ticketmaster account, or create a new one if you don’t have one. Your name under your Ticketmaster account must match your name under your Ten Club membership account.

This was step 2 on the pre sale ticket info page.

wouldn't that have triggered an error on the submission though? That is crazy if not. I just went in to my ticket master account and sure enough my last name was fucking missing.

Same thing happened to me (last name randomly missing), I didn't know (totally realize it was right there in the rules and just missed it) - they haven't chosen my shows yet, however. I called the 800 number and he said that since they haven't gotten to my shows yet I should be OK - I just emailed them as well.

I just realized my profile was my first name only in TM. I called the number and not a lot of help. I updated my TM profile adding my last name and emailed tickets@tenclub.net. My shows are Balt, NYC and Nashville. I'm probably fucked.

This seems to be an issue with a LOT of people - last names on TM accounts just randomly not there. What did the 800# rep tell you when you asked them this morning?

I had the same problem - my Ticketmaster profile did not show my last name. Prior to calling the 800 number, I manually entered my last name into Ticketmaster and updated the profile.

When I called the 800 number and spoke with the Ticketmaster representative, she confirmed that my last name already appeared in their system in connection with my order number, since I had manually entered the last name when submitting the lottery order. She specifically told me that it is possible for your last name to be associated with the order even if it doesn't appear in your Ticketmaster profile - as long as you entered your last name when placing the order.

Image: https://us.v-cdn.net/5021252/uploads/editor/rq/pl5m9odxpbfa.jpg

BennyLaRue · January 2020

moses-i said:

What I meant was that I had to log into my TM account which is under a different email account. At this point I can't say for sure whether under a specfic field I inputted my 10 club email address. It is possible but I can't say for sure. The whole thing is maddening. Point is I'm out. Again I'd appreciate some help with tix moving forward.

Yeah, condolences man. I'd help out if I didn't have like 20 people wanting my spares.

NewfieintheUSA · January 2020

IntoTheSun said:

NewfieintheUSA said:

A note on the Best Available option, the most likely database design would not have included a field for Best Available, just GA and Reserved. The Best Available would just have been a button on the web form that automatically selected the GA and Reserved options for you.

Best Available wasn't a separate option from the GA and RES option, just a combination of the two. If you selected BA, it checked both boxes. If you checked both boxes, it activated BA.

That's my point

JR86440 · January 2020

djbrothers said:

Noload said:

"Your name under your Ticketmaster account must match your name under your Ten Club membership account."
Name..not email?

I emailed 10C about this, as my emails didn't match originally (I updated, just to be safe). Got the following response:
So long as your name under your Ten Club membership account matches the name under your Ticketmaster account then you're fine.

THanks!! You saved me an email!!!

IntoTheSun · January 2020

NewfieintheUSA said:

IntoTheSun said:

NewfieintheUSA said:

A note on the Best Available option, the most likely database design would not have included a field for Best Available, just GA and Reserved. The Best Available would just have been a button on the web form that automatically selected the GA and Reserved options for you.

Best Available wasn't a separate option from the GA and RES option, just a combination of the two. If you selected BA, it checked both boxes. If you checked both boxes, it activated BA.

That's my point

Ah okay, then it sounds like we're in agreement, just ditch BA completely.

mace1229 · January 2020

Well that sucks, I didn't notice my last name was missing from my TM account either.
Anyone know if they've started drawing for Denver yet?

Noload · January 2020

ecdanc said:

IlliniGuy76 said:

ecdanc said:

This thread has made me paranoid, now. My TM and 10c email addresses are different. Since the form specifically asked for my 10c email address, I assume I'm fine. But y'all made me wonder. I can't change my TM address to my 10c address, and I'm worried if I change my 10c address, it will then conflict with the form I filled out.

I changed my TM email before the lottery closed to match my 10C... you can do it

I apparently have an old, defunct TM account with the email address on my 10c account, so I can't.

Same

moses-i · January 2020

djbrothers said:

Noload said:

"Your name under your Ticketmaster account must match your name under your Ten Club membership account."
Name..not email?

I emailed 10C about this, as my emails didn't match originally (I updated, just to be safe). Got the following response:
So long as your name under your Ten Club membership account matches the name under your Ticketmaster account then you're fine.

What's the 10 Club email? Looked around and couldn't find it. Just the Ticketmaster 10 Club support email.

IlliniGuy76 · January 2020

mace1229 said:

Well that sucks, I didn't notice my last name was missing from my TM account either.
Anyone know if they've started drawing for Denver yet?

Totally perplexed why so many people are having this same issue... missing last names.

Eugene · January 2020

So are we determining now best available is GA first choice reserved second. Now I’m nervous I should have just selected reserve for Baltimore as my best way to get into building

pjsteelerfan · January 2020

mace1229 said:

Well that sucks, I didn't notice my last name was missing from my TM account either.
Anyone know if they've started drawing for Denver yet?

Does not sound like it, so hopefully you have time to go in and fix

Noload · January 2020

mace1229 said:

Well that sucks, I didn't notice my last name was missing from my TM account either.
Anyone know if they've started drawing for Denver yet?

This apparently is common when signing up for the TM account (to only have the first name). I understand people will shit on this as a failure on my part, but one extra line in instructions pointing out that TM commonly only uses 1st name under TM profile would have been tremendous. This setting up to be a dark weekend for me

mace1229 · January 2020

The only relief is it seems like so many have missing last names there would be more people who got shut out if that was really the cause. Didn't 1 admit he didn't know a new request erases the old one? Here's to hoping it isn't just a last name deal.

NewfieintheUSA · January 2020

Eugene said:

So are we determining now best available is GA first choice reserved second. Now I’m nervous I should have just selected reserve for Baltimore as my best way to get into building

No, it's just BA. They are drawing entries randomly, starting with priority 1. If you are selected and your entry was BA, you get GA if available, otherwise Reserved

RoleModelsinBlood31 · January 2020

My wife changed her name to mine when we married this past year. Her ten club last name was different than her Ticketmaster name, had different emails, etc. with all that bullshit I didn’t even have her try for lotto tickets I knew it would be screwed up somehow

Shut out once again. Ten Club, I would like an explanation

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