Shut out once again. Ten Club, I would like an explanation

benjs · January 2020

OceansJenny said:

PB11041 said:

aidt17 said:

Step 2. On the resulting Ticket Request site, sign in to your Ticketmaster account, or create a new one if you don’t have one. Your name under your Ticketmaster account must match your name under your Ten Club membership account.

This was step 2 on the pre sale ticket info page.

wouldn't that have triggered an error on the submission though? That is crazy if not. I just went in to my ticket master account and sure enough my last name was fucking missing.

Two separate systems. The drawback of moving the lottery to TM.

Not an excuse in 2020. I maintain our IT portfolio and even as a small business with a team of 7 nerds, we integrate systems constantly. In the past year alone, we integrated about 20 disparate systems, and I've scheduled 6 more for the first half of the year. One of the integrations is incredibly similar to this - checking to validate that users exist in two systems before allowing them to proceed. Ticketmaster publishes their API specifically to give these kinds of abilities to artists. It's a fair statement to make that 10C had more they could have done, but I personally still think they did an exceptional job of making and managing this process this time around.

IlliniGuy76 · January 2020

jdizzle8291 said:

PB11041 said:

IlliniGuy76 said:

PB11041 said:

aidt17 said:

Step 2. On the resulting Ticket Request site, sign in to your Ticketmaster account, or create a new one if you don’t have one. Your name under your Ticketmaster account must match your name under your Ten Club membership account.

This was step 2 on the pre sale ticket info page.

wouldn't that have triggered an error on the submission though? That is crazy if not. I just went in to my ticket master account and sure enough my last name was fucking missing.

Same thing happened to me (last name randomly missing), I didn't know (totally realize it was right there in the rules and just missed it) - they haven't chosen my shows yet, however. I called the 800 number and he said that since they haven't gotten to my shows yet I should be OK - I just emailed them as well.

fuck me, I updated it. Holy shit what a cluster. I have been on my current TM account which is the same email as my TC since 2013, but for some shit reason my last name was not showing and that makes no sense to me.

My last name wasn't originally showing up either, as was the case for many of us. Not sure what the deal was with that.

Did you enter it prior to the lottery closing or after? Have they drawn your shows yet?

djbrothers · January 2020

BennyLaRue said:

djbrothers said:

PB11041 said:

aidt17 said:

Step 2. On the resulting Ticket Request site, sign in to your Ticketmaster account, or create a new one if you don’t have one. Your name under your Ticketmaster account must match your name under your Ten Club membership account.

This was step 2 on the pre sale ticket info page.

wouldn't that have triggered an error on the submission though? That is crazy if not. I just went in to my ticket master account and sure enough my last name was fucking missing.

Negative, as the two websites aren't actually linked. Hence the need to put in so much info (such as 10C email, presale code, etc.).

My guess is that the reason part of this is taking so long is because there's a verification between TM and 10C accounts happening somewhere in there. Whether that's manual, automated, or semi-automated - who knows.

Ha, separated at birth?

Seems that way! That, or we have the same background in IT, or IT Project Management in my case!

aidt17 · January 2020

aidt17 said:

Step 2. On the resulting Ticket Request site, sign in to your Ticketmaster account, or create a new one if you don’t have one. Your name under your Ticketmaster account must match your name under your Ten Club membership account.

This was step 2 on the pre sale ticket info page.

wouldn't that have triggered an error on the submission though? That is crazy if not. I just went in to my ticket master account and sure enough my last name was fucking missing.

You would have hoped they would have caught that. He also got the confirmation email saying he was good to go. No mention that the accounts were wrong. He sent me a screen shot of the confirmation email and low and behold he is logged into his wife's ticketmaster account so even though he put all the info in correctly the account in ticketmaster was reflecting his wife's name

Well... let's hope in my case that since they haven't chosen my shows yet (St. Louis & NYC) that I should be good now that I've updated it?

Fingers crossed. If it works out for you, everyone that may be worried about how they applied can atleast go back and get a chance to correct it. Not saying it would help users odds in the lottery but atleast it wouldnt automatically shut you out

PJammin · January 2020

IlliniGuy76 said:

PB11041 said:

aidt17 said:

Step 2. On the resulting Ticket Request site, sign in to your Ticketmaster account, or create a new one if you don’t have one. Your name under your Ticketmaster account must match your name under your Ten Club membership account.

This was step 2 on the pre sale ticket info page.

wouldn't that have triggered an error on the submission though? That is crazy if not. I just went in to my ticket master account and sure enough my last name was fucking missing.

Same thing happened to me (last name randomly missing), I didn't know (totally realize it was right there in the rules and just missed it) - they haven't chosen my shows yet, however. I called the 800 number and he said that since they haven't gotten to my shows yet I should be OK - I just emailed them as well.

Holy shit!!! Thanks for sharing this. I just checked my TM account and my last name was missing as well. WTH. I buy a LOT of tickets to shows and never noticed this before. Hopefully I'm still in good shape since I only picked Nashville and ST. Louis which haven't drawn yet. Exactly which phone # did you call and/or email addy did you send a note to? I might give them a heads up as well to be safe.

tdawe · January 2020

jdizzle8291 said:

PB11041 said:

IlliniGuy76 said:

PB11041 said:

aidt17 said:

Step 2. On the resulting Ticket Request site, sign in to your Ticketmaster account, or create a new one if you don’t have one. Your name under your Ticketmaster account must match your name under your Ten Club membership account.

This was step 2 on the pre sale ticket info page.

wouldn't that have triggered an error on the submission though? That is crazy if not. I just went in to my ticket master account and sure enough my last name was fucking missing.

Same thing happened to me (last name randomly missing), I didn't know (totally realize it was right there in the rules and just missed it) - they haven't chosen my shows yet, however. I called the 800 number and he said that since they haven't gotten to my shows yet I should be OK - I just emailed them as well.

fuck me, I updated it. Holy shit what a cluster. I have been on my current TM account which is the same email as my TC since 2013, but for some shit reason my last name was not showing and that makes no sense to me.

My last name wasn't originally showing up either, as was the case for many of us. Not sure what the deal was with that.

I seem to recall the system populating my first and last name both into the "First Name" space on the form for some reason - caught it and fixed before I submitted.

PB11041 · January 2020

IlliniGuy76 said:

PB11041 said:

IlliniGuy76 said:

PB11041 said:

aidt17 said:

Step 2. On the resulting Ticket Request site, sign in to your Ticketmaster account, or create a new one if you don’t have one. Your name under your Ticketmaster account must match your name under your Ten Club membership account.

This was step 2 on the pre sale ticket info page.

wouldn't that have triggered an error on the submission though? That is crazy if not. I just went in to my ticket master account and sure enough my last name was fucking missing.

Same thing happened to me (last name randomly missing), I didn't know (totally realize it was right there in the rules and just missed it) - they haven't chosen my shows yet, however. I called the 800 number and he said that since they haven't gotten to my shows yet I should be OK - I just emailed them as well.

fuck me, I updated it. Holy shit what a cluster. I have been on my current TM account which is the same email as my TC since 2013, but for some shit reason my last name was not showing and that makes no sense to me.

Yep - same here. Have they drawn your shows yet? I called the 800 number and the gentleman said since my shows haven't been drawn yet I should be good. Do I believe them? NOPE! I also emailed them the same question - I'll let you know what they say....

shows not drawn yet, but same boat as you

IlliniGuy76 · January 2020

PJammin said:

IlliniGuy76 said:

PB11041 said:

aidt17 said:

Step 2. On the resulting Ticket Request site, sign in to your Ticketmaster account, or create a new one if you don’t have one. Your name under your Ticketmaster account must match your name under your Ten Club membership account.

This was step 2 on the pre sale ticket info page.

wouldn't that have triggered an error on the submission though? That is crazy if not. I just went in to my ticket master account and sure enough my last name was fucking missing.

Same thing happened to me (last name randomly missing), I didn't know (totally realize it was right there in the rules and just missed it) - they haven't chosen my shows yet, however. I called the 800 number and he said that since they haven't gotten to my shows yet I should be OK - I just emailed them as well.

Holy shit!!! Thanks for sharing this. I just checked my TM account and my last name was missing as well. WTH. I buy a LOT of tickets to shows and never noticed this before. Hopefully I'm still in good shape since I only picked Nashville and ST. Louis which haven't drawn yet. Exactly which phone # did you call and/or email addy did you send a note to? I might give them a heads up as well to be safe.

Called: 855-868-4782

Was told I should be OK

Emailed: tenclubsupport@ticketmaster.com & tickets@tenclub.net.

I'll report back on if the email response comes back with the "you should be ok because they haven't drawn your show yet"

franko49 · January 2020

I did two separate entries for Toronto and Hamilton. I got confirmation for Hamilton but I haven't received a notification for Toronto at all. Not even one stating that I did not qualify for Toronto. Could there still be a chance?

IlliniGuy76 · January 2020

franko49 said:

I did two separate entries for Toronto and Hamilton. I got confirmation for Hamilton but I haven't received a notification for Toronto at all. Not even one stating that I did not qualify for Toronto. Could there still be a chance?

Had to be on one entry - when you entered a "new" entry to "old" one was overwritten/canceled

ecdanc · January 2020

franko49 said:

I did two separate entries for Toronto and Hamilton. I got confirmation for Hamilton but I haven't received a notification for Toronto at all. Not even one stating that I did not qualify for Toronto. Could there still be a chance?

Your second entry replaced your first one.

Lerxst1992 · January 2020

IlliniGuy76 said:

BennyLaRue said:

aidt17 said:

Side note my buddy didn’t have his Ticketmaster account in line with his 10 club account and his “loser” email said they just couldn’t fulfill his order. Not that he made a user error

Need to repost this, could be very key.

Is this possibly what happened, moses-i?

IF that's the case, as I just mentioned... no where in the rules did it state: Your 10c and Ticketmaster email addresses need to match as well as the exact first and last name between your two accounts - align those two or you may have issues... type thing. No where was that called out.

If you chose any of the shows that they haven't drawn yet, go in and make sure these are aligned

This would be two bad errors by TM 10c. An inaccurate email communication plus a absurdly complex rules.

If James enters for tickets and Jim wins them, and Jimmy has a perfectly clean 10c membership history, at the very least 10c should clear this up before denying tickets due to "demand."

jimjam1982 · January 2020

franko49 said:

I did two separate entries for Toronto and Hamilton. I got confirmation for Hamilton but I haven't received a notification for Toronto at all. Not even one stating that I did not qualify for Toronto. Could there still be a chance?

Entries were submitted as one. My understanding is if you went back to the page and submitted a "2nd" entry it overwrites your first entry. All shows needed to be on one entry

aidt17 · January 2020

franko49 said:

I did two separate entries for Toronto and Hamilton. I got confirmation for Hamilton but I haven't received a notification for Toronto at all. Not even one stating that I did not qualify for Toronto. Could there still be a chance?

Did you log in first and do Toronto then log back in and pick Hamilton? I read somewhere they took your last submitted entry. So if you logged back in and only picked Hamilton and not Toronto the system only reads you applied for Hamilton I believe

PJammin · January 2020

IlliniGuy76 said:

PJammin said:

IlliniGuy76 said:

PB11041 said:

aidt17 said:

Step 2. On the resulting Ticket Request site, sign in to your Ticketmaster account, or create a new one if you don’t have one. Your name under your Ticketmaster account must match your name under your Ten Club membership account.

This was step 2 on the pre sale ticket info page.

wouldn't that have triggered an error on the submission though? That is crazy if not. I just went in to my ticket master account and sure enough my last name was fucking missing.

Same thing happened to me (last name randomly missing), I didn't know (totally realize it was right there in the rules and just missed it) - they haven't chosen my shows yet, however. I called the 800 number and he said that since they haven't gotten to my shows yet I should be OK - I just emailed them as well.

Holy shit!!! Thanks for sharing this. I just checked my TM account and my last name was missing as well. WTH. I buy a LOT of tickets to shows and never noticed this before. Hopefully I'm still in good shape since I only picked Nashville and ST. Louis which haven't drawn yet. Exactly which phone # did you call and/or email addy did you send a note to? I might give them a heads up as well to be safe.

Called: 855-868-4782
Was told I should be OK
Emailed: tenclubsupport@ticketmaster.com & tickets@tenclub.net.
I'll report back on if the email response comes back with the "you should be ok because they haven't drawn your show yet"

Thank you kindly! Sure hoping so. I'd hate for that to be the tipping point that monkey wrenches the system. Have we heard from anyone who had a single name in their ticketmaster account but successfully "won" a drawing yesterday? That would ease some minds if that was the case.

IlliniGuy76 · January 2020

Lerxst1992 said:

IlliniGuy76 said:

BennyLaRue said:

aidt17 said:

Side note my buddy didn’t have his Ticketmaster account in line with his 10 club account and his “loser” email said they just couldn’t fulfill his order. Not that he made a user error

Need to repost this, could be very key.

Is this possibly what happened, moses-i?

IF that's the case, as I just mentioned... no where in the rules did it state: Your 10c and Ticketmaster email addresses need to match as well as the exact first and last name between your two accounts - align those two or you may have issues... type thing. No where was that called out.

If you chose any of the shows that they haven't drawn yet, go in and make sure these are aligned

This would be two bad errors by TM 10c. An inaccurate email communication plus a absurdly complex rules.

If James enters for tickets and Jim wins them, and Jimmy has a perfectly clean 10c membership history, at the very least 10c should clear this up before denying tickets due to "demand."

This is on me - I clearly missed it in bullet two of the rules that your first/last name needed to match between the two.

franko49 · January 2020

jimjam1982 said:

franko49 said:

I did two separate entries for Toronto and Hamilton. I got confirmation for Hamilton but I haven't received a notification for Toronto at all. Not even one stating that I did not qualify for Toronto. Could there still be a chance?

Entries were submitted as one. My understanding is if you went back to the page and submitted a "2nd" entry it overwrites your first entry. All shows needed to be on one entry

Was that stated in the instruction email? I did get 2 separate reference numbers.

IlliniGuy76 · January 2020

PJammin said:

IlliniGuy76 said:

PJammin said:

IlliniGuy76 said:

PB11041 said:

aidt17 said:

Step 2. On the resulting Ticket Request site, sign in to your Ticketmaster account, or create a new one if you don’t have one. Your name under your Ticketmaster account must match your name under your Ten Club membership account.

This was step 2 on the pre sale ticket info page.

wouldn't that have triggered an error on the submission though? That is crazy if not. I just went in to my ticket master account and sure enough my last name was fucking missing.

Same thing happened to me (last name randomly missing), I didn't know (totally realize it was right there in the rules and just missed it) - they haven't chosen my shows yet, however. I called the 800 number and he said that since they haven't gotten to my shows yet I should be OK - I just emailed them as well.

Holy shit!!! Thanks for sharing this. I just checked my TM account and my last name was missing as well. WTH. I buy a LOT of tickets to shows and never noticed this before. Hopefully I'm still in good shape since I only picked Nashville and ST. Louis which haven't drawn yet. Exactly which phone # did you call and/or email addy did you send a note to? I might give them a heads up as well to be safe.

Called: 855-868-4782
Was told I should be OK
Emailed: tenclubsupport@ticketmaster.com & tickets@tenclub.net.
I'll report back on if the email response comes back with the "you should be ok because they haven't drawn your show yet"

Thank you kindly! Sure hoping so. I'd hate for that to be the tipping point that monkey wrenches the system. Have we heard from anyone who had a single name in their ticketmaster account but successfully "won" a drawing yesterday? That would ease some minds if that was the case.

You got it!

I'm SUPER confident their names were thrown out - it clearly stated that in bullet 2 of the rules that they had to match exactly. Yep....

agentpinckney · January 2020

franko49 said:

I did two separate entries for Toronto and Hamilton. I got confirmation for Hamilton but I haven't received a notification for Toronto at all. Not even one stating that I did not qualify for Toronto. Could there still be a chance?

Wouldn't doing a second entry on your Canada shows wipe out your first? Thought that's what I read. I live in the US, and it stated that if you resubmitted your entry it would cancel out your first entry. Wouldn't you have had to do both Canada (or US) entries on the same submission? Separate single entries would have canceled out the first entry, I believe.

ecdanc · January 2020

IlliniGuy76 said:

Lerxst1992 said:

IlliniGuy76 said:

BennyLaRue said:

aidt17 said:

Side note my buddy didn’t have his Ticketmaster account in line with his 10 club account and his “loser” email said they just couldn’t fulfill his order. Not that he made a user error

Need to repost this, could be very key.

Is this possibly what happened, moses-i?

IF that's the case, as I just mentioned... no where in the rules did it state: Your 10c and Ticketmaster email addresses need to match as well as the exact first and last name between your two accounts - align those two or you may have issues... type thing. No where was that called out.

If you chose any of the shows that they haven't drawn yet, go in and make sure these are aligned

This would be two bad errors by TM 10c. An inaccurate email communication plus a absurdly complex rules.

If James enters for tickets and Jim wins them, and Jimmy has a perfectly clean 10c membership history, at the very least 10c should clear this up before denying tickets due to "demand."

This is on me - I clearly missed it in bullet two of the rules that your first/last name needed to match between the two.

I don't think you're alone there. I changed mine (Dan/Daniel), but that sort of nitpicking seems overboard. I mean, I get if the names are completely different, but if they had to be EXACTLY the same, maybe they could have made that language a little bolder....

Shut out once again. Ten Club, I would like an explanation

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