Shut out once again. Ten Club, I would like an explanation

benjs

moses-i said:

BennyLaRue said:

aidt17 said:

Side note my buddy didn’t have his Ticketmaster account in line with his 10 club account and his “loser” email said they just couldn’t fulfill his order. Not that he made a user error 

Need to repost this, could be very key.

Is this possibly what happened, moses-i?

No, the rules said name on account needs to be the same, which they both are. My credit card also matches the name on both accounts. The only difference is that I have different emails. But my ticketmaster account email is literally my full name.

Moses - it very clearly said to input your 10C email at some point in the submission. Did you do that, or your TM email?

Lerxst1992

jerparker20 said:

Lerxst1992 said:

jerparker20 said:

Get_Right said:

Lostpawn said:

Get_Right said:

The odds are BS and demand for this tour will be higher than ever. Demand exceeds supply which means that some people will not get tickets. That is all, there is your explanation.

That WOULD make sense... if TOR weren't his 1st choice, and others got in with TOR as their 3rd choice.  So no, it's not an odds issue.

LOTTERY - a process whose success or outcome is governed by chance. Sometimes your name is called, sometimes it is not. It is not complicated.

Correct. Other unknown factors:

How many tickets per venue were actually allocated to the 10club.  Were identical amounts allocated for each venue? Were more tickets secured for some venues and less at others? 

How were the ticket odds actually calculated? How often were the odds being updated? Was there a large last minute submittal of ticket requests that would have caused the actual odds to be off at the moment of the draw and the site was not updated? How were submissions of “best available” classified in the odds, or were they even included in the odds calculation?

How were the ticket draws actually done? Let’s say there were 5,000 tickets per venue available. And they put 3000 tickets in the “first priority” draw. Those who had first priority, but not selected got bumped into “second priority” draw with 1000 tickets with all the people who had made that selection, and so on?

No one here actually knows how the draw went. No where in any communication was there language that everyone would be guaranteed tickets if the odds showed 99%. If someone really sleuthed around the ticket site they’d probably find language stating that the reflected odds may not be accurate or considered accurate.

sometimes people get lucky, sometimes things suck.

Thanks for reading this topic carefully before that long comment.  The odds have always been simple. And the odds were never before 99% for most shows. So simple explanation is the odds are wrong

But that does not explain how 2 fans lost 4 shows total that were 99%, including first and second priority picks where others won tickets with 3rd and 4th picks.

If you have statistical proof how that is a valid occurance in a random 99% draw, please share.

Are you 100% sure that the stated 99% odds were 100% accurate? Or are the stated odds “for entertainment purposes only”? We don’t know.

Also the ticket request was stated as being a lottery, not a ticket request guarantee. Lottery implies a chance of winning and chance of losing. 99% still means you have 1% chance of losing. Don’t have to like it, but it is what it is.

When I wrote that it looked like it happened to 2 fans with 2 picks (4 total picks), where other fans won tix to same show with lower priority picks. A 1% loss 4 times? Losing to a lower priority pick 4 times?

 I'm not certain how statistics could explain that. Apparently one was explained by user error.

F Me In The Brain

benjs said:

ecdanc said:

benjs said:

Lerxst1992 said:

Or it's a cc error on their end and they sent the wrong email.

Trying to come up with a explanation that does not involve an error on their end.

This is looking really bad for TM.

Of all of the people saying they won, we've had two on this thread here saying they didn't. In the five pages since, one of them admitted they screwed up their re-entry and omitted Toronto. Again, it absolutely confounds me how people think Ticketmaster would go to great lengths to execute a dastardly plan to profit disproportionately this one time, and risk a severed relationship for every time forward and jump to this conclusion as the "most reasonable". I don't buy it for a second.

FYI, those saying they're worried about people who selected Best Available not being selected - I selected BA for Toronto and won that as my first go. 

I don't think they have a dastardly plan. I do think they can and will fuck up. 

If you've ever programmed or worked with programmers in the past, you know how it goes. There are variables input by users, processing done by systems based on the variables, and attempts to consider the variables to predict the outputs. A fuck-up on a platform means a failure to consider variables adequately or a failure to process in the correct way for that unique set of variables. Ultimately, there aren't enough variables at play here (or incidents reported) that make me suspicious of Ticketmaster failures - I more think this is a case of PEBCAK.

Exactly my thoughts

densan

Its a cf for a lot of you. I am so fing sorry. I am not saying I can do anything, but shit I will try to help you with some game plan or something. In the beginning, I had to do some suck ass things to get in to a show. It was not easy, and frankly it was embarrassing to show up 4 or 5 hours early with a sign asking for ticket to see them. I did stuff like that to see them open for Cheap Trick at the Crocodile. I got in. In everytime. I am not saying it is fun, but sometimes you have to get dirty and greasy to get what you want/need. The payoffs have been pretty fing sweet!

PB11041

aidt17 said:

Step 2. On the resulting Ticket Request site, sign in to your Ticketmaster account, or create a new one if you don’t have one. Your name under your Ticketmaster account must match your name under your Ten Club  membership account.  

This was step 2 on the pre sale ticket info page.  

wouldn't that have triggered an error on the submission though?  That is crazy if not.  I just went in to my ticket master account and sure enough my last name was fucking missing.  

IlliniGuy76

PB11041 said:

aidt17 said:

Step 2. On the resulting Ticket Request site, sign in to your Ticketmaster account, or create a new one if you don’t have one. Your name under your Ticketmaster account must match your name under your Ten Club  membership account.  

This was step 2 on the pre sale ticket info page.  

wouldn't that have triggered an error on the submission though?  That is crazy if not.  I just went in to my ticket master account and sure enough my last name was fucking missing.  

Same thing happened to me (last name randomly missing), I didn't know (totally realize it was right there in the rules and just missed it) - they haven't chosen my shows yet, however.  I called the 800 number and he said that since they haven't gotten to my shows yet I should be OK - I just emailed them as well.

aidt17

PB11041 said:

aidt17 said:

Step 2. On the resulting Ticket Request site, sign in to your Ticketmaster account, or create a new one if you don’t have one. Your name under your Ticketmaster account must match your name under your Ten Club  membership account.  

This was step 2 on the pre sale ticket info page.  

wouldn't that have triggered an error on the submission though?  That is crazy if not.  I just went in to my ticket master account and sure enough my last name was fucking missing.  

You would have hoped they would have caught that.  He also got the confirmation email saying he was good to go.  No mention that the accounts were wrong.  He sent me a screen shot of the confirmation email and low and behold he is logged into his wife's ticketmaster account so even though he put all the info in correctly the account in ticketmaster was reflecting his wife's name 

OceansJenny

PB11041 said:

aidt17 said:

Step 2. On the resulting Ticket Request site, sign in to your Ticketmaster account, or create a new one if you don’t have one. Your name under your Ticketmaster account must match your name under your Ten Club  membership account.  

This was step 2 on the pre sale ticket info page.  

wouldn't that have triggered an error on the submission though?  That is crazy if not.  I just went in to my ticket master account and sure enough my last name was fucking missing.  

Two separate systems. The drawback of moving the lottery to TM.

pjsteelerfan

PB11041 said:

aidt17 said:

Step 2. On the resulting Ticket Request site, sign in to your Ticketmaster account, or create a new one if you don’t have one. Your name under your Ticketmaster account must match your name under your Ten Club  membership account.  

This was step 2 on the pre sale ticket info page.  

wouldn't that have triggered an error on the submission though?  That is crazy if not.  I just went in to my ticket master account and sure enough my last name was fucking missing.  

I don't think so. I think you have to manually check to make sure your names and email lined up, or it would have let you attempt to process the order. 

benjs

PB11041 said:

aidt17 said:

Step 2. On the resulting Ticket Request site, sign in to your Ticketmaster account, or create a new one if you don’t have one. Your name under your Ticketmaster account must match your name under your Ten Club  membership account.  

This was step 2 on the pre sale ticket info page.  

wouldn't that have triggered an error on the submission though?  That is crazy if not.  I just went in to my ticket master account and sure enough my last name was fucking missing.  

Recommendation for 10C next year: request that Ticketstoday/Ticketmaster link the unique access codes with pre-populated non-editable 10C email addresses. I.e. my unique access code 123456 should populate my email address in that form automatically so that I'm not eligible to screw that up.

OceansJenny

moses-i said:

Hey bud - this doesn’t show your order number. Could you add that to the screenshot? So we can match to the reject email. Just to make sure.

IlliniGuy76

aidt17 said:

PB11041 said:

aidt17 said:

Step 2. On the resulting Ticket Request site, sign in to your Ticketmaster account, or create a new one if you don’t have one. Your name under your Ticketmaster account must match your name under your Ten Club  membership account.  

This was step 2 on the pre sale ticket info page.  

wouldn't that have triggered an error on the submission though?  That is crazy if not.  I just went in to my ticket master account and sure enough my last name was fucking missing.  

You would have hoped they would have caught that.  He also got the confirmation email saying he was good to go.  No mention that the accounts were wrong.  He sent me a screen shot of the confirmation email and low and behold he is logged into his wife's ticketmaster account so even though he put all the info in correctly the account in ticketmaster was reflecting his wife's name 

Well... let's hope in my case that since they haven't chosen my shows yet (St. Louis & NYC) that I should be good now that I've updated it?

djbrothers

PB11041 said:

aidt17 said:

Step 2. On the resulting Ticket Request site, sign in to your Ticketmaster account, or create a new one if you don’t have one. Your name under your Ticketmaster account must match your name under your Ten Club  membership account.  

This was step 2 on the pre sale ticket info page.  

wouldn't that have triggered an error on the submission though?  That is crazy if not.  I just went in to my ticket master account and sure enough my last name was fucking missing.  

Negative, as the two websites aren't actually linked. Hence the need to put in so much info (such as 10C email, presale code, etc.).

My guess is that the reason part of this is taking so long is because there's a verification between TM and 10C accounts happening somewhere in there. Whether that's manual, automated, or semi-automated - who knows.

BennyLaRue

PB11041 said:

aidt17 said:

Step 2. On the resulting Ticket Request site, sign in to your Ticketmaster account, or create a new one if you don’t have one. Your name under your Ticketmaster account must match your name under your Ten Club  membership account.  

This was step 2 on the pre sale ticket info page.  

wouldn't that have triggered an error on the submission though?  That is crazy if not.  I just went in to my ticket master account and sure enough my last name was fucking missing.  

You'd probably be surprised how complicated and costly platform integrations are, especially between two organizations so I'd imagine they just added on something ad hoc to accomodate 10C. And, since this process is not exactly quick, I guarantee there are a bunch of manual steps.

BeerBaron

benjs said:

moses-i said:

BennyLaRue said:

aidt17 said:

Side note my buddy didn’t have his Ticketmaster account in line with his 10 club account and his “loser” email said they just couldn’t fulfill his order. Not that he made a user error 

Need to repost this, could be very key.

Is this possibly what happened, moses-i?

No, the rules said name on account needs to be the same, which they both are. My credit card also matches the name on both accounts. The only difference is that I have different emails. But my ticketmaster account email is literally my full name.

Moses - it very clearly said to input your 10C email at some point in the submission. Did you do that, or your TM email?

Exactly.  Although I'm sure the OP feels differently, it's nice to know that we've figured this out and that there's a reasonable explanation.  

BennyLaRue

djbrothers said:

PB11041 said:

aidt17 said:

Step 2. On the resulting Ticket Request site, sign in to your Ticketmaster account, or create a new one if you don’t have one. Your name under your Ticketmaster account must match your name under your Ten Club  membership account.  

This was step 2 on the pre sale ticket info page.  

wouldn't that have triggered an error on the submission though?  That is crazy if not.  I just went in to my ticket master account and sure enough my last name was fucking missing.  

Negative, as the two websites aren't actually linked. Hence the need to put in so much info (such as 10C email, presale code, etc.).

My guess is that the reason part of this is taking so long is because there's a verification between TM and 10C accounts happening somewhere in there. Whether that's manual, automated, or semi-automated - who knows.

Ha, separated at birth?

PB11041

IlliniGuy76 said:

PB11041 said:

aidt17 said:

Step 2. On the resulting Ticket Request site, sign in to your Ticketmaster account, or create a new one if you don’t have one. Your name under your Ticketmaster account must match your name under your Ten Club  membership account.  

This was step 2 on the pre sale ticket info page.  

wouldn't that have triggered an error on the submission though?  That is crazy if not.  I just went in to my ticket master account and sure enough my last name was fucking missing.  

Same thing happened to me (last name randomly missing), I didn't know (totally realize it was right there in the rules and just missed it) - they haven't chosen my shows yet, however.  I called the 800 number and he said that since they haven't gotten to my shows yet I should be OK - I just emailed them as well.

fuck me, I updated it.  Holy shit what a cluster. I have been on my current TM account which is the same email as my TC since 2013, but for some shit reason my last name was not showing and that makes no sense to me.

Lerxst1992

moses-i said:

Zod said:

jdizzle8291 said:

PJNB said:

jerparker20 said:

Get_Right said:

Lostpawn said:

Get_Right said:

The odds are BS and demand for this tour will be higher than ever. Demand exceeds supply which means that some people will not get tickets. That is all, there is your explanation.

That WOULD make sense... if TOR weren't his 1st choice, and others got in with TOR as their 3rd choice.  So no, it's not an odds issue.

LOTTERY - a process whose success or outcome is governed by chance. Sometimes your name is called, sometimes it is not. It is not complicated.

Correct. Other unknown factors:

How many tickets per venue were actually allocated to the 10club.  Were identical amounts allocated for each venue? Were more tickets secured for some venues and less at others? 

How were the ticket odds actually calculated? How often were the odds being updated? Was there a large last minute submittal of ticket requests that would have caused the actual odds to be off at the moment of the draw and the site was not updated? How were submissions of “best available” classified in the odds, or were they even included in the odds calculation?

How were the ticket draws actually done? Let’s say there were 5,000 tickets per venue available. And they put 3000 tickets in the “first priority” draw. Those who had first priority, but not selected got bumped into “second priority” draw with 1000 tickets with all the people who had made that selection, and so on?

No one here actually knows how the draw went. No where in any communication was there language that everyone would be guaranteed tickets if the odds showed 99%. If someone really sleuthed around the ticket site they’d probably find language stating that the reflected odds may not be accurate or considered accurate.

sometimes people get lucky, sometimes things suck.

They do not do it that way. Why are we complicating things. 

If there is 5000 pairs to be won and 10,000 people put in for them odds are at 50%

They draw first priority first (crazy I know). Lets say 4000 people put in as a first pick. All of those people are selected and win their show thus giving them all 100% true odds. 

They then move on to second priority (crazy again I know)  Lets say 4000 people put in for it as a second pick. Only 1000 pairs are left so only 25% of these people are going to win. Their true odds are 25% and the majority of the second picks lose out. 

3rd and 4th get nothing since there are no more tickets left and their true odds are 0%. 

Could you simplify this, please?

It's first come first serve.  The have so many tickets.  They go to people who select first priority first.  Only if there are any leftover, does 2nd priority get any.  Only if everyone in 2nd priority gets there orders filled, should it spill to 3rd, or 4th etc....

The wierd case with the original poster is he chose best available and had it as his 1st choice.  Other people are getting those tickets in later rounds.   Ergo his order should of been filled, before any tickets spilled over to later rounds.

My question is if the original poster ever changed his selection.   Presumably the system overwrites your original request if you put in a new one.  Maybe that glitched?

Never changed my choices. Locked in day one and didn't look back.

You deserve a personal response today. I'd email and call TM and 10c. Not sure that helps but I hope they contact you today with specific details. 

jdizzle8291

PB11041 said:

IlliniGuy76 said:

PB11041 said:

aidt17 said:

Step 2. On the resulting Ticket Request site, sign in to your Ticketmaster account, or create a new one if you don’t have one. Your name under your Ticketmaster account must match your name under your Ten Club  membership account.  

This was step 2 on the pre sale ticket info page.  

wouldn't that have triggered an error on the submission though?  That is crazy if not.  I just went in to my ticket master account and sure enough my last name was fucking missing.  

Same thing happened to me (last name randomly missing), I didn't know (totally realize it was right there in the rules and just missed it) - they haven't chosen my shows yet, however.  I called the 800 number and he said that since they haven't gotten to my shows yet I should be OK - I just emailed them as well.

fuck me, I updated it.  Holy shit what a cluster. I have been on my current TM account which is the same email as my TC since 2013, but for some shit reason my last name was not showing and that makes no sense to me.

My last name wasn't originally showing up either, as was the case for many of us. Not sure what the deal was with that.

IlliniGuy76

PB11041 said:

IlliniGuy76 said:

PB11041 said:

aidt17 said:

Step 2. On the resulting Ticket Request site, sign in to your Ticketmaster account, or create a new one if you don’t have one. Your name under your Ticketmaster account must match your name under your Ten Club  membership account.  

This was step 2 on the pre sale ticket info page.  

wouldn't that have triggered an error on the submission though?  That is crazy if not.  I just went in to my ticket master account and sure enough my last name was fucking missing.  

Same thing happened to me (last name randomly missing), I didn't know (totally realize it was right there in the rules and just missed it) - they haven't chosen my shows yet, however.  I called the 800 number and he said that since they haven't gotten to my shows yet I should be OK - I just emailed them as well.

fuck me, I updated it.  Holy shit what a cluster. I have been on my current TM account which is the same email as my TC since 2013, but for some shit reason my last name was not showing and that makes no sense to me.

Yep - same here.  Have they drawn your shows yet?  I called the 800 number and the gentleman said since my shows haven't been drawn yet I should be good.  Do I believe them?  NOPE!  I also emailed them the same question - I'll let you know what they say....