"Lightning Bolt" Vinyl Customer Service Information

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Comments

  • Pke
    Pke Ayrshire ,Scotland Posts: 846
    you have laugh that replacments are being recieved and i still havent seen the original yet

    :fp:
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  • Vedd Hedd
    Vedd Hedd Posts: 4,631
    jackbo487 wrote:
    Just emailed, immediately got bounced back:
    fisherscustsvc@umusic.com
    The recipient's mailbox is full and can't accept messages now. Please try resending this message later, or contact the recipient directly.

    So....now what?

    This same thing happened to me today. What do we do now?
    Turn this anger into
    Nuclear fission
  • tragicheadjam
    tragicheadjam Posts: 200
    Vedd Hedd wrote:
    jackbo487 wrote:
    Just emailed, immediately got bounced back:
    fisherscustsvc@umusic.com
    The recipient's mailbox is full and can't accept messages now. Please try resending this message later, or contact the recipient directly.

    So....now what?

    This same thing happened to me today. What do we do now?

    Same here on the email I sent last night.
    1996 - 10/01
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    2003 - 04/25_4/26_05/02_05/03_06/28
    2005 - 09/13_09/19
    2006 - 05/10
    2009 - e6/8v
    2010 - 05/10
    2011 - e6/16_6/26v_09/12_09/15
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    2016 - 05/01_05/02_05/10
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  • jeff2040
    jeff2040 Des Moines, IA Posts: 1,619
    tragicheadjam wrote:
    Vedd Hedd wrote:
    jackbo487 wrote:
    Just emailed, immediately got bounced back:


    So....now what?

    This same thing happened to me today. What do we do now?

    Same here on the email I sent last night.

    I got an email from this address today: <!-- e --><a href="mailto:Lori.Parker@umusic.com">Lori.Parker@umusic.com</a><!-- e --> She got back to me a few minutes after I sent her my email. I hope this helps you guys out.
    Sometimes you find yourself
    Having to put all your faith
    In no faith
  • Vedd Hedd
    Vedd Hedd Posts: 4,631
    jeff2040 wrote:

    I got an email from this address today: <!-- e --><a href="mailto:Lori.Parker@umusic.com">Lori.Parker@umusic.com</a><!-- e --> She got back to me a few minutes after I sent her my email. I hope this helps you guys out.


    Thanks!
    Turn this anger into
    Nuclear fission
  • kg162716
    kg162716 Posts: 568
    pdalowsky wrote:
    kg162716 wrote:
    people have received the original copy, had issues...went through the proper channels and actually received replacement vinyl BEFORE I've received anything...I did not order the disc, but i did order the vinyl...Must be the canadian factor....Customs i suppose :roll:

    it'll come dude,

    not had mine yet either, but shouldn't be long now

    Lets hope Paul
    Toronto '03, Boston '04, Halifax '05, Boston 1&2 '06, Mansfield 1&2 '08, Boston '10, Toronto 1&2 '11, Brooklyn 1&2 13, Sao Paulo '15, Brasilia '15, Belo Horizonte '15, Rio '15, Quebec '16, Fenway '1&2 16', Seattle 1 & 2 18', Quebec ‘22
  • mfc2006
    mfc2006 HTOWN Posts: 37,491
    Replacement copy arrived today. Will spin when I get home!
    I LOVE MUSIC.
    www.cluthelee.com
    www.cluthe.com
  • MayDay10
    MayDay10 Posts: 11,855
    Delivery has failed to these recipients or groups:
    <!-- e --><a href="mailto:fisherscustsvc@umusic.com">fisherscustsvc@umusic.com</a><!-- e --> (<!-- e --><a href="mailto:fisherscustsvc@umusic.com">fisherscustsvc@umusic.com</a><!-- e -->)
    The recipient's mailbox is full and can't accept messages now. Please try resending this message later, or contact the recipient directly.
  • jack cameron
    jack cameron Sydney Posts: 341
    Got a reply from them saying that they will send a new copy at the start of next week.
    I'm in Australia, so we'll see how long it takes!

    Also, anyone find out if we contact TenClub regarding torn album covers?
    Pearl Jam: 11/02/03 • 13/02/03 • 18/02/03 • 07/11/06 • 13/11/06 • 16/11/06 • 18/11/06 • 19/11/06 • 20/11/09 • 22/11/09 • 26/01/14
    Eddie Vedder: 15/03/11 • 16/03/11 • 18/03/11 • 19/03/11 • 11/02/14 • 12/02/14
  • Empty Glass
    Empty Glass In Rob's shed Posts: 12,329
    jack cameron wrote:
    Got a reply from them saying that they will send a new copy at the start of next week.
    I'm in Australia, so we'll see how long it takes!

    Also, anyone find out if we contact TenClub regarding torn album covers?

    According to the info on the news page you should provide pictures of the damage to the pressing company
    I've met Rob

    DEGENERATE FUK

    This place is dead

    "THERE ARE NO CLIQUES, ONLY THOSE WHO DON'T JOIN THE FUN" - Empty circa 2015

    "Kfsbho&$thncds" - F Me In the Brain - circa 2015
  • smanchac1
    smanchac1 Posts: 2,256
    Replacement received today.

    Looks cool! Future collectors item? Limited edition packaging!!

    9f031e6a-074e-4241-beb0-181ac0b27dc5_zps26057a9e.jpg
  • jwillmo
    jwillmo Posts: 471
    Just got word from the missus that my replacement arrived today in perfect condition. Bought in a record store, emailed on Wednesday with no pics, just my address, replacement arrived to my door a week later. To the guy that got into it with me earlier in the thread saying this would be a clusterfuck and that it would be much better to go through Ten Club or the record store you got it from because of the seller's "warranty of merchantability" ... ah, not going to do it. Hope it worked out just as well for you, Negative Nancy! (real name escapes me)
  • morello
    morello Auckland, New Zealand Posts: 6,217
    ^^^ Yep, another vote for how ridiculous it is that peeps are receiving their replacements before international peeps have even received their originals. :cry::cry:
    <hr>
    PJ - Auckland 2009; Alpine Valley1&2 2011; Man1, Am'dam1&2, Berlin1&2, Stockholm, Oslo & Copenhagen 2012; LA, Oakland, Portland, Spokane, Calgary, Vancouver, Seattle 2013; Auckland 2014, Auckland1&2 2024
    EV - Canberra, Newcastle & Sydney 1&2 2011
  • Primal
    Primal Posts: 41
    morello wrote:
    ^^^ Yep, another vote for how ridiculous it is that peeps are receiving their replacements before international peeps have even received their originals. :cry::cry:
    This!
    How long will it take before the damaged versions reach NZ?
  • morello
    morello Auckland, New Zealand Posts: 6,217
    Primal wrote:
    morello wrote:
    ^^^ Yep, another vote for how ridiculous it is that peeps are receiving their replacements before international peeps have even received their originals. :cry::cry:
    This!
    How long will it take before the damaged versions reach NZ?
    God knows. 3 weeks & counting now since I received the shipping e-mail.
    <hr>
    PJ - Auckland 2009; Alpine Valley1&2 2011; Man1, Am'dam1&2, Berlin1&2, Stockholm, Oslo & Copenhagen 2012; LA, Oakland, Portland, Spokane, Calgary, Vancouver, Seattle 2013; Auckland 2014, Auckland1&2 2024
    EV - Canberra, Newcastle & Sydney 1&2 2011
  • Leezestarr313
    Leezestarr313 Temple of the cat Posts: 14,444
    Empty Glass wrote:

    According to the info on the news page you should provide pictures of the damage to the pressing company
    Only if your cover is damaged or also pics of the damaged vinyl?
    :think: I wrote in my email that I can provide them with pics of the record, but they didn't ask for them. Hm. Haven't gotten a reply today either and also nothing in the mail. More waiting then :corn: But at least they have my address.
    Please, Pearl Jam, consider a Benaroya Hall vinyl reissue! http://community.pearljam.com/discussion/148993/please-pearl-jam-consider-a-vinyl-benaroya-hall-re-issue


  • Bant
    Bant Millinowhere, ME Posts: 506
    Leezestarr313 wrote:
    Empty Glass wrote:

    According to the info on the news page you should provide pictures of the damage to the pressing company
    Only if your cover is damaged or also pics of the damaged vinyl?
    :think: I wrote in my email that I can provide them with pics of the record, but they didn't ask for them. Hm. Haven't gotten a reply today either and also nothing in the mail. More waiting then :corn: But at least they have my address.

    "you may be experiencing one or more of the following issues with either the vinyl being damaged, the inner sleeves being torn, or the gatefold ripping on the center seam"

    I'm experiencing all of these issues with my copy and I sent them pictures and this was there response:

    "It will be weeks before these replacement will be shipped."
    9/13/1998 - 9/15/1998 - 8/29/2000 - 7/2/2003 - 7/3/2003 - 7/11/2003 - 9/28/2004 - 9/28/2005 - 5/13/2006 - 5/27/2006 - 6/1/2006 - 6/28/2008 - 6/30/2008 - 5/17/2010 - 10/25/2013
  • SJD3232
    SJD3232 Posts: 2,203
    I got mine today in delaware. Vinyl only. I haven't opened it yet but I'm dying to hear how much better it sounds.

    Cheers,
    Shannon
  • Rival178
    Rival178 Posts: 608
    Trying to report my issues and receiving this:

    <!-- e --><a href="mailto:fisherscustsvc@umusic.com">fisherscustsvc@umusic.com</a><!-- e -->
    The recipient's mailbox is full and can't accept messages now. Please try resending this message later, or contact the recipient directly.
  • dignin
    dignin Posts: 9,478
    Rival178 wrote:
    Trying to report my issues and receiving this:

    <!-- e --><a href="mailto:fisherscustsvc@umusic.com">fisherscustsvc@umusic.com</a><!-- e -->
    The recipient's mailbox is full and can't accept messages now. Please try resending this message later, or contact the recipient directly.

    Same here

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