"Lightning Bolt" Vinyl Customer Service Information

DURP · October 2013

nippleholic wrote:

joeybuckets wrote:

But what if you both copies at the volcom popup store on the night It was released. I have my receipts. Should I take a pic of receipt and send that??

I bought a copy from the Volcom store too - on my receipt, the vinyl is listed as "headwear" because there was no "vinyl" option on the register. :?

nippleholic has my vote for Avatar of the year!

South of Seattle · October 2013

partizanpack wrote:

jamofpearls wrote:

South of Seattle wrote:

One thing I have noticed.

People that seemed to have gotten the record with the Infallible Postcard all seem to be the least screwed up ones :think: :think: :think:

Wait...what postcard?

I got an infallible postcard and my lp is jacked up.

Well shit. There goes my theory

Leezestarr313 · October 2013

gimmepar wrote:

Oh yeah, while I'm at it, I like the album better when I start it on side B. Pendulum is a great opening song (Judging by the setlists so far the band agrees), I like getting through the experimental tracks like "Let the Records Play" and "Swallowed whole" early, "Future Days" is a nice emotional touchstone, and then BAM :shock: :shock: Getaway, MYM, and My Fathers Son lead to the emotional peak of Sirens, and Infallible gets to close. Neil always likes to leave you with a big message on the last song (Natural Beauty, Mother Earth, Walk Like a Giant, No Hidden Path, Keep on Rockin in the Free World(electric)...) and I think the social commentary of Infallible is really thought provoking. It flows like "No Code" when you play the B-side first and that record is way up there for me. Maybe they even intended the record to be played that way? Last verse of side A:

"Time we best begin here at the Ending"

haha! Just my 2 cents on the music, which is what it's all about at the end of the day.

Enjoy your vinyl!

I will try that :thumbup: I always start the Orpheum show vinyl with Blood

Spoken · October 2013

Received my copy today-
its in really bad shape-
rips on paper, smudges, fingerprints, glue spots...

Goatboy · October 2013

I emailed them yesterday stating that my vinyl skipped badly during getaway. gave them my address and Francene replied today saying that a replacement will be sent out next week. Pretty surprised they got back so quick.

nippleholic · October 2013

DURP wrote:

nippleholic has my vote for Avatar of the year!

Thanks! :thumbup:

2-feign-reluctance · October 2013

So can we order straight from them? Why take a chance ordering it elsewhere if the whole batch is defective?

october22 · October 2013

My email from her asked for my address and said more information will follow. Anyone else get the "more information" part? I'm still waiting on that information to arrive, by the way...

SwBkRn44 · October 2013

Ognit wrote:

Any word on if this will be available in the online store again after this gets sorted out? I saw that it is back up on amazon now

Yeah, that's what I want to know, at some point will we be alerted that we can buy a copy of this and be assured it's not from the first screwed up pressing? I plan to give someone a copy as a gift and don't mind waiting to be assured that person doesn't end up with an unplayable record.l

pjsimp · October 2013

october22 wrote:

My email from her asked for my address and said more information will follow. Anyone else get the "more information" part? I'm still waiting on that information to arrive, by the way...

me too. maybe they'll send an email today about it. :(

mookieb10 · October 2013

PJ_Soul wrote:

jamofpearls wrote:

Alpine Bound wrote:

So are they sending out only the replacement vinyl or a whole new sealed package?

I would be willing to wager just the vinyl.

That's what I'm assuming as well...... And I guess that guarantees that the vinyl will be in perfect shape, since there won't be any of that pesky special and high quality packaging getting in the way of the pressing!

Haaaa. Yea, fuck that high quality packaging, just take the vinyl and fling it on people's doorsteps so it'll be safe.

landingonwater · October 2013

I emailed these clowns on the 23rd. Should I have received a response? I sent them address and my issues with the vinyl.

okblueduck · October 2013

Email sent. Similar issues- low volume, pops and hisses throughout album.

Ott · October 2013

Emailed them and got a quick reply. Then I emailed again to see if they are resending only the vinyl. My lyric booklet has an inch wide blemish running from top to bottom on the cover. I know it's a little thing, but still not what I paid for. They responded to contact the company that sold it to me. I asked, "Did you not print the booklet as well?" No response yet.

lotsalemon · October 2013

Ott wrote:

Emailed them and got a quick reply. Then I emailed again to see if they are resending only the vinyl. My lyric booklet has an inch wide blemish running from top to bottom on the cover. I know it's a little thing, but still not what I paid for. They responded to contact the company that sold it to me. I asked, "Did you not print the booklet as well?" No response yet.

That sounds about right. Though the blemish is definitely not a shipping problem so that's in a grey area. I would check in with 10c and see what they can do.

I'll be emailing 10c about a replacement for my wrecked gatefold and split-on-all-3 sides inner sleeve.

A satellite forever orbiting · October 2013

I was lucky enough to get a red one from 10c. It has one pop at the end of getaway. I emailed UMG about the black one I bought in Philly and they asked for my address. I didn't get the red vinyl until yesterday and I emailed UMG, but there is no way in hell they are gonna replace a red one. Oh, well...cookies crumble.

deserteddotse · October 2013

gimmepar wrote:

So I guess the damaged jackets/sleeves are in Ten Club's hands. I expect they'll want the damaged originals back before the replacements are sent out. Just worthless speculation on my part. My copy had very small blemishes on the finish on the inner and outer sleeve. Wax was badly warped so that's why I sent for a new copy.

Don't expect getting new covers from 1OC. This respond I got from 10C on a different occasion:

"We sell music. We do not sell Vinyl "conditionally". We do not advertise items as "mint" or any other condition. If you require pristine items, please purchase them in person so you can inspect and reject any items that don't meet your standards.
IF the actual vinyl is damaged and will not play, we will replace it, but we will no longer replace covers, sleeves, boxes etc that do not conform to your conditional standards."

I would like to see this happening at a car dealer:

- "There's a big dent on my hood! It's brand new!"
- "Yeah, but it runs right? Sorry, can't help you with that..."

chinobaeza · October 2013

deserteddotse wrote:

gimmepar wrote:

So I guess the damaged jackets/sleeves are in Ten Club's hands. I expect they'll want the damaged originals back before the replacements are sent out. Just worthless speculation on my part. My copy had very small blemishes on the finish on the inner and outer sleeve. Wax was badly warped so that's why I sent for a new copy.

Don't expect getting new covers from 1OC. This respond I got from 10C on a different occasion:

"We sell music. We do not sell Vinyl "conditionally". We do not advertise items as "mint" or any other condition. If you require pristine items, please purchase them in person so you can inspect and reject any items that don't meet your standards.
IF the actual vinyl is damaged and will not play, we will replace it, but we will no longer replace covers, sleeves, boxes etc that do not conform to your conditional standards."

I can see their point...but seems a little bit rude from my point of view because you are buying a product and the cover is part of that product, they are even charging you for it, they are passing the cost (with a margin I would guess) of that cover to you, so you deserve what you paid for....otherwise if the 10c claims that they only sell music they should only sell digital files

drummerboy_73 · October 2013

chinobaeza wrote:

deserteddotse wrote:

gimmepar wrote:

So I guess the damaged jackets/sleeves are in Ten Club's hands. I expect they'll want the damaged originals back before the replacements are sent out. Just worthless speculation on my part. My copy had very small blemishes on the finish on the inner and outer sleeve. Wax was badly warped so that's why I sent for a new copy.

Don't expect getting new covers from 1OC. This respond I got from 10C on a different occasion:

"We sell music. We do not sell Vinyl "conditionally". We do not advertise items as "mint" or any other condition. If you require pristine items, please purchase them in person so you can inspect and reject any items that don't meet your standards.
IF the actual vinyl is damaged and will not play, we will replace it, but we will no longer replace covers, sleeves, boxes etc that do not conform to your conditional standards."

I can see their point...but seems a little bit rude from my point of view because you are buying a product and the cover is part of that product, they are even charging you for it, they are passing the cost (with a margin I would guess) of that cover to you, so you deserve what you paid for....otherwise if the 10c claims that they only sell music they should only sell digital files

...OR charge the same for the vinyl as the digital files.

HesCalledDyer · October 2013

Emailed yesterday morning. No response yet but I'm sure they're extremely busy.

"Lightning Bolt" Vinyl Customer Service Information

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