"Lightning Bolt" Vinyl Customer Service Information

Santos L. Halper
Santos L. Halper Posts: 1,923
edited February 2014 in The Porch
From Universal/Republic Records:

It has come to our attention that there have been some manufacturing issues with the Lightning Bolt vinyl possibly due to the high quality and delicate nature of the special packaging. 

If you are in receipt of an album that you feel may be defective in some manner,  please send an email to UMG Customer service at: fisherscustsvc@umusic.com indicating the specific issue with your copy. 

Replacement vinyl will begin shipping out early next week to all those affected by this issue.



- If you are asked for proof of purchase, take a screen shot of your order history, or shipping confirmation email etc and send it along with your email. Best to email and not call the 800 number.
slh

This was updated in our news section, I did not update this post, sorry for the delay:

Statement from UMG/Republic:

"Lightning Bolt" Vinyl Customer Service Information
October 25 2013

We are aware that because of the high quality and delicate nature of the special packaging on the vinyl you may be experiencing one or more of the following issues with either the vinyl being damaged, the inner sleeves being torn, or the gatefold ripping on the center seam. If you are in receipt of an album with any of the above defects, please send an email to UMG Customer service at: <!-- e --><a href="mailto:fisherscustsvc@umusic.com">fisherscustsvc@umusic.com</a><!-- e --> with either a receipt of purchase or a photograph of the damage you are experiencing. Once notified, replacement vinyl will begin shipping the week of October 28th. If you require a replacement on the packaging, please be advised that this will take anywhere from 4-6 weeks as parts of the packaging are made by hand.
PLEASE send 1 email to UMG and wait for response. They are overwhelmed with emails and sending multiple emails is just slowing down the process.
thanks,
slh
Post edited by Kat on
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Comments

  • PJ51390
    PJ51390 Atlanta Posts: 728
    Santos L. Halper wrote:
    It has come to our attention that there have been some manufacturing issues with the Lightning Bolt vinyl possibly due to the high quality and delicate nature of the special packaging. 

    If you are in receipt of an album that you feel may be defective in some manner,  please send an email to UMG Customer service at: fisherscustsvc@umusic.com indicating the specific issue with your copy. 

    Replacement vinyl will begin shipping out early next week to all those affected by this issue.

    This guy has no idea what is about to hit him!
  • jwillmo
    jwillmo Posts: 471
    So send an email no matter where we got it from? I got mine from a local record store. What do we need for proof of purchase?
  • elvistheking44
    elvistheking44 Posts: 4,540
    HUH? So the "high quality and delicate special packaging" caused poor vinyl pressings?
  • mikerl
    mikerl Posts: 580
    ofthegirl99 wrote:
    HUH? So the "high quality and delicate special packaging" caused poor vinyl pressings?


    the manufacturer is going to try and sidestep the real issue with their Vinyl, whatever they give as an excuse does not matter, lets just hope we all get legit copies.
    Hartford 1996, Hartford 1998, Mansfield 1 1998, Mansfield 1 2000, Mansfield 2 2000, Albany 2003, MSG 2 2003, Mansfield 3 2003, Boston 2 2004, Albany 2006, Boston 2 2006, Mansfield 2 2008, Boston 2010, Worcester 1 2013, Worcester 2 2013
  • MayDay10
    MayDay10 Posts: 11,853
    thats a shame. The packaging is sharp though!

    I had glue stuck to Pendulum.
  • Dr. Delight
    Dr. Delight Posts: 11,210
    Bull Crap excuse.
    And so you see, I have come to doubt
    All that I once held as true
    I stand alone without beliefs
    The only truth I know is you.
  • Indi4ence
    Indi4ence Posts: 949
    Santos L. Halper wrote:
    Replacement vinyl will begin shipping out early next week to all those affected by this issue.

    I wonder when people will get their replacements... I still havent Got my original. Its been sitting in Auburn, WA since 10/15.

    Santos, Is there any updates on the shipping issues?
  • rival.
    rival. Chicago Posts: 7,775
    ofthegirl99 wrote:
    HUH? So the "high quality and delicate special packaging" caused poor vinyl pressings?

    :lol:


    what about the dirty hand prints that were all over my copy that i still can't scrub off? i have a feeling that the associates that pressed these vinyls found out the day of that they weren't getting their annual raise.
  • rival.
    rival. Chicago Posts: 7,775
    and this is going to be a disaster if this company is going to be the one taking point on returns. shouldn't 10C do that if we ordered through them?

    they have our order info, proof of payment, addresses. do we have to supply all of this to the manufacture now?
  • Dr. Delight
    Dr. Delight Posts: 11,210
    rival. wrote:
    ofthegirl99 wrote:
    HUH? So the "high quality and delicate special packaging" caused poor vinyl pressings?

    :lol:


    what about the dirty hand prints that were all over my copy that i still can't scrub off? i have a feeling that the associates that pressed these vinyls found out the day of that they weren't getting their annual raise.
    Dirty shop conditions.
    And so you see, I have come to doubt
    All that I once held as true
    I stand alone without beliefs
    The only truth I know is you.
  • ikiT
    ikiT USA Posts: 11,059
    edited October 2013
    Construction site conditions, lots of belt sanders and table saws.

    I, for one, applaud this action, and have shot off a basic email stating the facts to the address at Universal music. If replacements are being shipped next week, all is good in the world.
    Post edited by ikiT on
    Bristow 05132010 to Amsterdam 2 06132018
  • Empty Glass
    Empty Glass In Rob's shed Posts: 12,329
    email sent....hope I'm in the first 10,000 this guy gets
    I've met Rob

    DEGENERATE FUK

    This place is dead

    "THERE ARE NO CLIQUES, ONLY THOSE WHO DON'T JOIN THE FUN" - Empty circa 2015

    "Kfsbho&$thncds" - F Me In the Brain - circa 2015
  • Spoken
    Spoken Posts: 1,499
    Can't believe the company sent out defective merch that they knew was defective...
    And why is mine still stuck in Arburn???
  • InLukinsFridge
    InLukinsFridge Posts: 598
    Email sent... I'm curious to see what we'll be asked to provide as far as proof of purchase. This has all the makings of a major pain in the *ss, but I'll give them the benefit of the doubt for now.

    All I want is a clean pressing that sounds good. Get the produciton issues fixed, put new ones in a blank sleeve and send them out.

    THANKS SANTOS FOR WORKING TO MAKE THIS RIGHT!
    Red Rocks 6/19/95 * Rapid City 6/24/98 * EV Vegas 11/1/12 * EV Tulsa 11/19/12 * Wrigley Field 7/19/13 * Brooklyn 10/19/13 * Philly 10/21/13 * Philly 10/22/13 * Hartford 10/25/13 * OKC 11/16/13 * Tulsa 10/8/2014 * Lincoln 10/9/2014 * Moline 10/17/2014 * St Paul 10/19/2014 * Greenville 4/16/16 * Philly 4/28/16 * Philly 4/29/16 * MSG 5/1/16 * MSG 5/2/16 * Wrigley 8/20/16 * Seattle 8/8/18 * Seattle 8/10/18 * Wrigley 8/18/18 * Asbury Park 9/18/21 * St Louis 9/18/22 * Denver 9/22/22 * St Paul 8/31/23 * Las Vegas 5/18/24 * Wrigley 8/29/24
  • GS209159
    GS209159 Posts: 2
    What do you do if you haven't received your copy of the CD yet, despite the fact that it was paid for in July when I pre-ordered it? It's a week late, I received an email telling me it was shipping to a current address and still no CD. I have contacted the shipping dept. for the Ten Club via email, but have yet to hear a reply. I have tried calling the Ten Club several times today, but the call won't go through.

    What do I do in this situation?
  • PJ_Soul
    PJ_Soul Vancouver, BC Posts: 50,666
    ofthegirl99 wrote:
    HUH? So the "high quality and delicate special packaging" caused poor vinyl pressings?
    Yeah, I don't understand how the packaging caused all the vinyl to be defective either. :think: Strange.
    Anyway.... still waiting for my 10C vinyl! Maybe I'll get two good copies! :lolno:

    Well.... thanks Santos. I don't understand the possible explanation, but it's nice to know who to contact if I have probs. :)
    With all its sham, drudgery, and broken dreams, it is still a beautiful world. Be careful. Strive to be happy. ~ Desiderata
  • tribejammer05
    tribejammer05 W'Ville, OH Posts: 696
    There's probably a group of people monitoring the emails that come in to this email address - but yes, I would be patient in getting a response with the overload of inquires I'm sure they'll receive.
    "There's a $10,000 bill in it for you."
    "Oh yeah? Which president's on it?"
    "Uh, all of them. They're having a party. Jimmy Carter's passed out on the couch."

    Columbus 2000
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  • jw234911
    jw234911 annapolis maryland Posts: 255
    Poor guy auburn think ive seen u posting wheres your album for over a week
  • landingonwater
    landingonwater Posts: 325
    E-mail sent. Bring on some perfect wax, dudes.
  • elwayvedder
    elwayvedder South Jersey Posts: 9,175
    For the collectors out there that wanted to keep theirs sealed, what are you doing? Do you open it to see if it is flawed or do you keep it sealed and risk it being defective years from now with possibly opening it later or giving it to another collector for them to open?
    www.operationyellowribbon.org

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