Message from UPS to our European Super Deluxe Customers

dc140655

if i refuse the pack from UPS, it will be sent back...
does someone clearly know if we'll have a total refund? or a partial refund? (or no refund... but i do not imagine this)

jmk

dc140655 wrote:

if i refuse the pack from UPS, it will be sent back...
does someone clearly know if we'll have a total refund? or a partial refund? (or no refund... but i do not imagine this)

I don't know but it might be difficult to have a refund for the shipping costs of $50, as it was already shipped. Where do you live and what would be the reason for refusing the package? How much does UPS want from you?

CJMST3K

dc140655 wrote:

if i refuse the pack from UPS, it will be sent back...
does someone clearly know if we'll have a total refund? or a partial refund? (or no refund... but i do not imagine this)

Talk with your credit card company!!

Assume TC will not issue a refund. If you explain to your credit card company that $140 was supposed to cover all costs to get it to you, and that there is now an arbitrary amount that is being imposed on you that you did not agree to, then your credit card company may allow a chargeback to TenClub, and refund you the money. Then you can take 99 euros and buy it locally, and save yourself tons of money and tons of grief.

Call your credit card company to find out.

talkshowhost

jmk wrote:

talkshowhost wrote:

Schoki wrote:

Had to pay 26 EUr today here in Germany to get my Super Deluxe. Was that standard in Europe? What did u guys/gals here had to pay extra? Thanks in advance for you numbers.

45€, 33 VAT plus 12 to UPS for the great service :?

What's your VAT %. Looks like they've been digging in the box and finding out that the value was actually $190 instead of the $100, written on the package... :(

It's 19%, so I'm thinking the same, it pretty much looks like it's based on 190$ (but the difference is not that big - if they would take the declared item value of 100$ the still would add the postage, so the VAT would be based on 150$. The difference would be around 5€.)

CloudDog23

JordyWordy wrote:

CloudDog wrote:

To make matters worse, I am unable to download the MP3s of "Drop In The Park" as

"Our records show that you are coming from the following country: United Kingdom
Unfortunately at this time, purchasing music and promotional code redemption are restricted to US residents."

Talk about adding insult to injury.

Don't worry, Its not active till tomorrow. try it then.

Nope, still get the:

"Our records show that you are coming from the following country: United Kingdom
Unfortunately at this time, purchasing music and promotional code redemption are restricted to US residents."

Error message.

edit:
Tried it in Internet Explorer and it worked
How weird
I then retried in Firefox and it worked also
Stranger and stranger

Stophy

I sent a message to the guys at UPS (who must be getting loads by now) and this is what they have come back with:

Hello,

UPS will provide partial adjustment credits to the appropriate UPS-related clearance fees after delivery. Note that Duty, VAT or other governmental charges are based on the laws of your country and UPS does not have the authority to refund those charges.



We will continue to update you via email and TenClub.net



Thank you for your understanding.



Justin Vickerman
UPS Account Manager
International Business Development

International Support: (800)782-7892

Hebejebe

Sorry to be lazy and not reading the thread, I'm just back after a week, my wife was in hospital. I'm having my copy delivered tomorrow, what's the status in the UK regarding customs charges? Will I be asked to pay, am I supposed to pay if asked or refuse? Again sorry for being lazy but I need my bed

dimitrispearljam

Hebejebe wrote:

Sorry to be lazy and not reading the thread, I'm just back after a week, my wife was in hospital. I'm having my copy delivered tomorrow, what's the status in the UK regarding customs charges? Will I be asked to pay, am I supposed to pay if asked or refuse? Again sorry for being lazy but I need my bed [/quote
]

ups post this

UPS

To the Ten Club members located in Europe who have ordered the Ten Super Deluxe Package:

Those of you who have been contacted by UPS (Europe) and asked to pay higher than expected clearance fees, please know that UPS is aware of these issues and we are working with our brokerage departmentsin your countries to resolve any issues with the assessment of these fees and ensure their accuracy. This is a UPS issue and not one caused by Ten Club in any way. We apologize for causing you any inconvenience or confusion and will do all we can to deliver your orders without further complication. We value our relationship with Ten Club and its members and are committed to providing you with excellent service.

Thank you for your understanding and we will update you as these issues are resolved.

UPS

Justin Vickerman
UPS Account Manager
International Business Development
<!-- e --><a href="mailto:jvickerman@ups.com">jvickerman@ups.com</a><!-- e --> <mailto:jvickerman@ups.com>

International Support: (800) 782-7892

Veronica Cabading
UPS
Account Manager
Washington District
email: <!-- e --><a href="mailto:vcabading@ups.com">vcabading@ups.com</a><!-- e -->

To the Ten Club members in the European Union who have ordered the Ten Super Deluxe Package:

Please go ahead and accept delivery of your shipment after reading this statement in its entirety. UPS will provide adjustment credits to the appropriate UPS-related clearance fees after delivery. Note that Duty, VAT or other governmental charges are based on the laws of your country and UPS does not have the authority to refund those charges.

We will continue to update you via email and TenClub.net

Thank you for your understanding.

Justin Vickerman
UPS Account Manager
International Business Development
<!-- e --><a href="mailto:jvickerman@ups.com">jvickerman@ups.com</a><!-- e --> <mailto:jvickerman@ups.com>

International Support: (800)782-7892


ten club post this ,,
Santos L. Halper wrote:UPS

To the Ten Club members located in Europe who have ordered the Ten Super Deluxe Package:

Those of you who have been contacted by UPS (Europe) and asked to pay higher than expected clearance fees, please know that UPS is aware of these issues and we are working with our brokerage departmentsin your countries to resolve any issues with the assessment of these fees and ensure their accuracy. This is a UPS issue and not one caused by Ten Club in any way. We apologize for causing you any inconvenience or confusion and will do all we can to deliver your orders without further complication. We value our relationship with Ten Club and its members and are committed to providing you with excellent service.

Thank you for your understanding and we will update you as these issues are resolved.

UPS

Justin Vickerman
UPS Account Manager
International Business Development
<!-- e --><a href="mailto:jvickerman@ups.com">jvickerman@ups.com</a><!-- e --> <mailto:jvickerman@ups.com>

International Support: (800) 782-7892

Veronica Cabading
UPS
Account Manager
Washington District
email: <!-- e --><a href="mailto:vcabading@ups.com">vcabading@ups.com</a><!-- e -->



here is the latest:
If there is a "reasonable" customs/duty tax imposed, you should not refuse the shipment. All International shipments are subject to customs/duty taxes imposed by your country. The value of the Super Deluxe Box set is marked $100. If the charge is "excessive", meaning 75+ euros, refuse the shipment until we can get this figured out. If you have questions, please contact <!-- e --><a href="mailto:shipping@tenclub.net">shipping@tenclub.net</a><!-- e --> or the UPS contacts listed above. Please CC <!-- e --><a href="mailto:shipping@tenclub.net">shipping@tenclub.net</a><!-- e --> on all UPS contact so I have a record of what's going on.
If you have already paid, hang tight. We are working on a solution.
I will update this post as I get more info from UPS.
SLH
***************************
To the Ten Club members in the European Union who have ordered the Ten Super Deluxe Package:

Please go ahead and accept delivery of your shipment after reading this statement in its entirety. UPS will provide adjustment credits to the appropriate UPS-related clearance fees after delivery. Note that Duty, VAT or other governmental charges are based on the laws of your country and UPS does not have the authority to refund those charges.

We will continue to update you via email and TenClub.net

Thank you for your understanding.

Justin Vickerman
UPS Account Manager
International Business Development
<!-- e --><a href="mailto:jvickerman@ups.com">jvickerman@ups.com</a><!-- e --> <mailto:jvickerman@ups.com>

International Support: (800)782-7892

all this is the latest news,,u pay and wait after delivery the refund from ups except the goverment taxis
i hope your woman to be ok and quicly home
D

Hebejebe

Thanks you. My wife is fine now thanks.

bolosq

I'm from Poland and i had to pay about $33 additionaly. And imagine my irritation when there wasn't cassette in my box! :( After e-mail to 10c i was assured that i'll receive missing cassette, but then what? another VAT/duty to pay? I'm so confused and dissapointed.

CJMST3K

bolosq wrote:

I'm from Poland and i had to pay about $33 additionaly. And imagine my irritation when there wasn't cassette in my box! :( After e-mail to 10c i was assured that i'll receive missing cassette, but then what? another VAT/duty to pay? I'm so confused and dissapointed.

If you wanted to you could use this as an excuse to return the box set, and dispute with your credit card company, and when they issue you the refund of $33 plus $190, then you can buy the box set locally for $99 and save the other $124.

damnaxe

dc140655 wrote:

if i refuse the pack from UPS, it will be sent back...
does someone clearly know if we'll have a total refund? or a partial refund? (or no refund... but i do not imagine this)

forget that call with your credit card company if you orderer more than 6 weeks ago. i just phoned my credit card company and they told me they can do nothing after taht 6 weeks.
i refused my package too yesterday. i'm from germany. and i think 50€ on top ARE excessive!!!
i hope 10c will give us all a full refund for all the trouble with this excessive deluxe edition costs.
but even if they only refund us the 140$ we're better of than accepting it via ups.

sorry, 10c, but this was nothing.

jmk

damnaxe wrote:

dc140655 wrote:

if i refuse the pack from UPS, it will be sent back...
does someone clearly know if we'll have a total refund? or a partial refund? (or no refund... but i do not imagine this)

forget that call with your credit card company if you orderer more than 6 weeks ago. i just phoned my credit card company and they told me they can do nothing after taht 6 weeks.
i refused my package too yesterday. i'm from germany. and i think 50€ on top ARE excessive!!!
i hope 10c will give us all a full refund for all the trouble with this excessive deluxe edition costs.
but even if they only refund us the 140$ we're better of than accepting it via ups.

sorry, 10c, but this was nothing.

That probably depends on the credit card company. It's not relevant for me cause I got a call from UPS saying they will deliver my package today before 17.00 local time, and I'm going to accept it. They will mail the bill later on. I paid with my Visa Electron card in December so the $190 was charged from my bank account then.

If payed with Visa Electron or Debit (that's the card that's replacing the Electron I believe) do we have to ask for refunds from Visa or our Bank? (In case this must be done in the future).

woutermahu

UPS just delivered...

Value stated on package was 79.39euros, VAT 32,87euros and 10euros UPS provision. That are excessive fees according to me; 43euros taxes on a 79 euros valued item.
So the total is 190$ + 58$= 248$ for this box.

this is just bullshit, I'll never order anything from 10C again.

redrock

woutermahu wrote:

UPS just delivered...

Value stated on package was 79.39euros, VAT 32,87euros and 10euros UPS provision. That are excessive fees according to me; 43euros taxes on a 79 euros valued item.
So the total is 190$ + 58$= 248$ for this box.

this is just bullshit, I'll never order anything from 10C again.

Are you sure it is all VAT (the 32 euros) - not VAT & Customs? That would not have anything to do with 10C. Need to check what VAT & duties are for your country. Then you need to challenge this cost/calculation with UPS if it is wrong (remember - charges are calculated on cost of goods + shipping)

Pegasus

good luck getting any refund from your CC :roll:
you received the item, it's not defective, and the extra charges are customs and nothing to do with the supplier.
There's no legal reason for a CC to refund.

CloudDog wrote:

JordyWordy wrote:

CloudDog wrote:

To make matters worse, I am unable to download the MP3s of "Drop In The Park" as
"Our records show that you are coming from the following country: United Kingdom
Unfortunately at this time, purchasing music and promotional code redemption are restricted to US residents."
Talk about adding insult to injury.

Don't worry, Its not active till tomorrow. try it then.

Nope, still get the:

"Our records show that you are coming from the following country: United Kingdom
Unfortunately at this time, purchasing music and promotional code redemption are restricted to US residents."

Error message.

edit:
Tried it in Internet Explorer and it worked
How weird
I then retried in Firefox and it worked also
Stranger and stranger

do you mean you managed to access the site or actually downloaded the mp3s?

I've fired an email to sony 2 days ago about it, they replied saying they're looking into it.

CloudDog23

Pegasus wrote:

do you mean you managed to access the site or actually downloaded the mp3s?

I've fired an email to sony 2 days ago about it, they replied saying they're looking into it.

I managed to get into the site and download the zip file after entering my code in.

Pegasus

CloudDog wrote:

Pegasus wrote:

do you mean you managed to access the site or actually downloaded the mp3s?

I've fired an email to sony 2 days ago about it, they replied saying they're looking into it.

I managed to get into the site and download the zip file after entering my code in.

cool, I'll try when I get home tonight

jmk

woutermahu wrote:

UPS just delivered...

Value stated on package was 79.39euros, VAT 32,87euros and 10euros UPS provision. That are excessive fees according to me; 43euros taxes on a 79 euros valued item.
So the total is 190$ + 58$= 248$ for this box.

this is just bullshit, I'll never order anything from 10C again.

This is no brain surgery . If you do the following calculations you'll see that they've used the following EUR/USD exchange rate: $100 / 79,39€ = 1,26

There is two alternatives on why you've been asked to pay 32,87 euros in VAT and they are:

1) They checked inside the box :evil:

and / or

2) UPS's and Ten Club's conversations led to that Ten Club admitted they lied about the value $100 written on the box and admitted it was actually $190 with the shipping included. So now all customs departments in Europe calculate the taxes on the $190 which with the exchange rate of 1,26 would be:

$190 / 1,26 = 150,80 euros,

which is what they used in your case.

I can also calculate that your country has a VAT of ~22 % when I do the following maths:

32,87 / 150,80 = 0,2179

So my question is: in what country do you live?

I don't think it's Ten Club's fault. It's just those Greek and Portuguese UPS people's fault that they tried to steal those fans with UPS fees that were over what was accepted and now with this thread and all the investigations caused by UPS, I believe we could have gotten away with the VAT according to the value of $100, but now we just pay a bit more (=what our laws say )

surfanddestroy

My problem with all this is I should have only been charged £10 for VAT but was charged £23. According to customs they can only calculate the charge by what has been declared $100. The packaged was not opened so therefore there is no way they could tell the value to calculate any differently.

I am not blaming 10c for this I just wish that they would have informed us on the method of shipping. I always try to avoid couriers wherever possible.

That being said I absolutely love the box set