"Lightning Bolt" Vinyl Customer Service Information

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  • JWPearl
    JWPearl Posts: 19,893
    PJ_Soul wrote:
    F5AgainstOne wrote:
    Got my replacement today.

    Skips? Gone
    Pops? Gone
    Static/Crackle? NOT Gone - Not terribly noticeable on the louder songs, very audible on the quiet songs.

    I cleaned the record first, used gruv glide removing static, it still sounds static-y though.

    I would have complained if this was the quality of first copy I received, though I probably would not have demanded a replacement. :?
    Oh well, still much much better than the original.
    :fp: If I can hear static on the replacements, I'm going to ask for a full refund.
    I feel for you.I hope you don't lose your love for the Pearl Jam because of all of this.
  • Bigda
    Bigda Posts: 469
    mr_canada wrote:
    cosmik wrote:
    I ordered mine and Tenclub sent me this. Still haven't even received my first copy and I live in Florida. Anyone else get an email like this?

    hi,
    due to the manufacturing issue with the first pressing on Lightning Bolt, your order is being held until we can get a new shipment of vinyl.
    sorry for the delay.
    10c

    So the first pressing will be collectable? :lol:

    i bet it will! there will have to be some folks looking for sealed 1st press in not too distant future. plus this thrill: is it the red one inside?:)
    _____________________________
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  • silver39
    silver39 Columbus, Ohio Posts: 1,346
    How long do you have to call them and get a replacement? We are in process of moving and our record player is all packed up. So I wont be able to check the record for like another 2 weeks.....will it be too late??
    "I'll ride the wave,Where it takes me, I'll hold the pain, Release me"
    "I'm not about to give thanks or appologize"
    "Caught a bolt of lighting, cursed the day he let it go"
  • pdalowsky
    pdalowsky Doncaster,UK Posts: 15,214
    silver39 wrote:
    How long do you have to call them and get a replacement? We are in process of moving and our record player is all packed up. So I wont be able to check the record for like another 2 weeks.....will it be too late??

    haven't heard any time limits at all.

    plenty of folk, me included, haven't received the first copy yet so I imagine you are good for some time yet
  • Flying MXZ
    Flying MXZ Posts: 45
    dakati wrote:
    I sent the given email address a message with the obvious circumstances, my name and address over two weeks ago, and I've yet to receive a replacement nor a response.

    What a complete a disaster.
    I sent my e-mail Monday and yesterday got an e-mail back (after the address e-mail) about a replacement being sent out "early next week". If I were you I would send another e-mail incase you were lost in the rush.
  • PP193448
    PP193448 Here Posts: 4,282
    silver39 wrote:
    How long do you have to call them and get a replacement? We are in process of moving and our record player is all packed up. So I wont be able to check the record for like another 2 weeks.....will it be too late??

    When I emailed the customer service rep, I stated that one of the 3 LPs I had ordered (1 for friend 2 for me), had big scratch on it but the other 2 looked OK. Hadn't listened to any of them. Told her that I definitely needed 1 replacement. She suggested that I had better get all 3 replaced just in case they didn't sound good, because she didn't know how long they would honor the replacements. You better get replacement now.
    2006 Clev,Pitt; 2008 NY MSGx2; 2010 Columbus; 2012 Missoula; 2013 Phoenix,Vancouver,Seattle; 2014 Cincy; 2016 Lex, Wrigley 1&2; 2018 Wrigley 1&2; 2022 Louisville
  • silver39
    silver39 Columbus, Ohio Posts: 1,346
    PP193448 wrote:
    silver39 wrote:
    How long do you have to call them and get a replacement? We are in process of moving and our record player is all packed up. So I wont be able to check the record for like another 2 weeks.....will it be too late??

    When I emailed the customer service rep, I stated that one of the 3 LPs I had ordered (1 for friend 2 for me), had big scratch on it but the other 2 looked OK. Hadn't listened to any of them. Told her that I definitely needed 1 replacement. She suggested that I had better get all 3 replaced just in case they didn't sound good, because she didn't know how long they would honor the replacements. You better get replacement now.


    We are literally moving in 2 days so I hope they can honor it for at least another week :-)
    "I'll ride the wave,Where it takes me, I'll hold the pain, Release me"
    "I'm not about to give thanks or appologize"
    "Caught a bolt of lighting, cursed the day he let it go"
  • stukatz
    stukatz Posts: 110
    dirtybo0ts wrote:
    Has anyone in Canada still not received their vinyl copy? I pre-ordered both the vinyl and CD the first day it was available and the CD came 2 weeks ago, still no vinyl. I know the vinyl will ship package vs letter for the CD, but still...shipping notification came out the same day. Worried if it is defective I will miss the chance to get a replacement.


    i'm in the same boat...i'm in Bolton, Ontario and still nothing. i have read that some in the Toronto area have received theirs, but nothing north of TO
  • dirtybo0ts
    dirtybo0ts Posts: 12
    cosmik wrote:
    I ordered mine and Tenclub sent me this. Still haven't even received my first copy and I live in Florida. Anyone else get an email like this?

    hi,
    due to the manufacturing issue with the first pressing on Lightning Bolt, your order is being held until we can get a new shipment of vinyl.
    sorry for the delay.
    10c

    I've received no communication from them, other than the e-mail weeks ago to say it shipped. :fp:

    I have a feeling my original copy has disappeared...
  • dirtybo0ts
    dirtybo0ts Posts: 12
    Just received this.

    Thanks for the info...like I didn't know this already :fp:

    INT CD presale orders began shipping 10/8/13 when we received stock from the manufacturer.

    INT VINYL presale began shipping 10/10/13 when we received stock from the manufacturer.

    Download links are in your order history. Click "VIEW" by order number and you'll find the links.

    Normal transit time is 10-14 business days. Please allow extra delivery time.
    10c
  • rival.
    rival. Chicago Posts: 7,775
    sent them an e-mail early last week letting them know that my replacement is STILL unplayable. scratch on side A causing severe skippage.

    no response as of yet, just shot them another e-mail asking for an update.

    :fp:

    what a debacle this has been. has 10C even apologized? taken an ounce of responsibility? if the manufacturer is unable to replace my replacement, it will be time to seek a refund through 10C.
  • CrownofThornsMSG1
    CrownofThornsMSG1 Posts: 172
    I emailed them on the 31st and received my replacement today. I haven't gotten a chance to test it out yet.
    1998- MSG 1
    2003- MSG 1 & 2
    2006- Irving Plaza, Albany, NJ 1 & 2
    2008- MSG 1 & 2
    2008- EV NYC 2
    2010- Hartford
    2016- MSG 2
  • GP179117
    GP179117 Posts: 367
    I emailed them about the vinyl skipping and some popping/clicking noises.

    They got back to me and asked me to send them pictures. How the fuck do you take a picture of sound?????
    Tempers are wearing thin. Let's hope some robot doesn't kill everybody.
  • TheDecline13
    TheDecline13 Posts: 990
    Check mine last night and its pretty bad, do you have to send the defected vinyl to them first?
    Tour with fucking NOFX
  • F5AgainstOne
    F5AgainstOne New Hampshire, USA Posts: 1,462
    dirtybo0ts wrote:
    cosmik wrote:
    I ordered mine and Tenclub sent me this. Still haven't even received my first copy and I live in Florida. Anyone else get an email like this?

    hi,
    due to the manufacturing issue with the first pressing on Lightning Bolt, your order is being held until we can get a new shipment of vinyl.
    sorry for the delay.
    10c

    I've received no communication from them, other than the e-mail weeks ago to say it shipped. :fp:

    I have a feeling my original copy has disappeared...
    Somebody on the forums (I believe Canadian) posted a 10c reply saying that some orders were being held back until the new pressings are avaialble... that may be the case with several people who are still waiting for the initial shipment.
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  • F5AgainstOne
    F5AgainstOne New Hampshire, USA Posts: 1,462
    TheDecline13 wrote:
    Check mine last night and its pretty bad, do you have to send the defected vinyl to them first?
    Directions are posted...
    EV Solo Boston 6/16/11
    East Troy 9/3/11
    East Troy 9/4/11
    Amsterdam 6/26/12
    Amsterdam 6/27/12
    Wrigley Field 7/19-20/13
    Worcester, MA 10/15/13
    Worcester, MA 10/16/13
    Hartford, CT 10/25/13
    Seattle, WA 12/06/13
    Denver, CO 10/22/14
    Fenway 2016 #1
    Fenway 2016 #2
    Fenway 2018 #1
    Fenway 2018 #2
  • luismota123
    luismota123 Posts: 161
    Got my replacement today. Looks better than the other, the other one had weird striping on Pendulum. That is why it cracks alot. Hope this one plays better.
  • guypjfreak
    guypjfreak Posts: 2,281
    doesnt seem to have reached us in UK yet .........they best have enough replacements for us :lol:
  • dirtybo0ts
    dirtybo0ts Posts: 12
    Mine actually showed up today. Several issues with it:

    The record sleeve is torn, there are what appears to be hand or finger print smudges over both sides of the vinyl, and there are several pops and audio issues with playback. I can handle a few pops since that's what you expect with vinyl, but this copy has low audio quality - really disappointed with the company that produced these.

    Have sent e-mail and proof of purchase from PearlJam.com for a replacement. Let's hope the replacement arrived faster than the original.
  • sgtppr67
    sgtppr67 Posts: 241
    So i emailed them on the 23rd requesting a replacement copy, and got no reply by the 26th. I read on here that most people were getting a reply from universal, so i forwarded my message to them again. I got the standard reply on the 28th that one was coming next week, then got another message saying the same thing on the 29th. It was waiting for me when i got home that night.

    They sent me a second replacement copy this week :o

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