EUROPEAN TIX PRESALE FORUM DIALOGUE WITH PJ MGR KELLY CURTIS

Mirella

lauriehester wrote:

Mirella wrote:

Just one more suggestion: please make Ten Club tickets transferable from one member to another. It should be technically easy to implement, and I can only see benefits. You could even limit it to a certain amount of times.

groetjes,
Mirella

Just to add to this; if you require us to buy 2 tickets, you have a moral obligation to transfer tix to another name, because if the ten club member who bought the tix can't make it, the member's ticket partner ALSO gets screwed. The reason they stopped transferring tickets, I believe, Mirella, is because people with low numbers were buying tons of tickets and then transferring them to friends with higher numbers.

The ideal solution is that if a member cannot go, ONE of their tickets will be transferred to their ticket partner.

Thank you for this addition, Laurie! And the reason they stopped it only would help for seniority reasons, and with GA there is no such problem.

groetjes,
Mirella

Susanne76

Dear Kelly,

thank you for being there and answering some of the questions.
As countless others, I was furious about the fiasco and am still without a ticket..

My question is:

Would you consider to have a raffle draw for the chance to buy guaranteed tickets next time (or this time if you find a few hundred..)?
You could use the raffle money to donate to a charity chosen by the band.

Good night from Manchester

Susanne

oona left

I am so impressed by Kelly's willingness to do this.

We haven't gotten all the questions answered yet, nor do we have a solid understanding of the preventative measures that will be taken in the future.

Those points aside, what we have gotten is much more than we usually get: direct communication with band management, confirmation the band is aware, and confirmation that alternatives are being considered.

I have a great deal of empathy for him. It's no walk in the park to be on his end of the firing line (some of these are questions, while others are simply accusations).

Thanks Kelly! I appreciate your time.

UKDave

Spiritual_Chaos wrote:

Is this a remotely positive situation?

Nothing positive in the fact we are getting a European tour and we have another chance to see the best live band on the planet? No? OK keep on bitching then...

I've read a number of your posts over the last couple of days and must say they come across as the most negative I have read in a long long time. Seriously if you feel that bad towards the band and the management then jog on.

Mirella

fortheloveofpearljam wrote:

EZ1221C wrote:

Southern USA shows in 2012 a possibility?

another good question...West Palm Beach or Orlando FL please...or both even!! :P

What kind of people are you to post things like that in 'our' thread? Sorry, but I am not amused. At all.

WhyNotSweden

Kelly Curtis wrote:

let me try again...i can tell I either missed the point of this question or didn't answer it clearly. this is an industry standard, not something specific to the way i do it. there are some cities where i think we might be able to play more than one show, but I don't assume that until after we put the first show up for sale, and we see what the demand is. (there are exceptions to this rule...of course...there are some cities where we know for sure there will be demand for multiple shows so we put them both up at once. but more often i am making the decision in real time.) if the first show sells out and it seems like there is demand for a second show, i will approve for another show to go on sale right after the first one sells out or looks like it is going to.
from now on, we can post on the ten club site right when we approve for another show to be added so that you guys know.

Oslo was sold out in 3 minutes, Copenhagen in 6 minutes, why not ad a 2nd night there? I know the venues only take about 10.000 but still, its high demand for tickets there.

wolfamongwolves

Kelly,

Thanks for taking the time to do this. I think there has been a real lack of direct communication and this goes some way to remedy it.

However, (with all due respect to Sea) the reason why there have been a lot of repeated questions is that I think many of us feel that the key questions have not been answered satisfactorily. I think the above answer to Dunk's repeated question is finally getting somewhere, though the fact remains that fee-paying Ten Club fans remain left out in the cold once again.

The other issue that remains is communication. Rather than asking the same question again, I'll restate it, and maybe that will get us somewhere.

We accept that you didn't know what was going on. That point was made by many of us on the board during the 30 hours of deafening silence. We didn't expect definitive answers then and there - we just wanted word that you were aware and that you were trying to take care of it. That would have been enough, and it would have made this whole nightmare a lot more palatable for everyone, on our side and on yours.

Do you agree the great majority of our frustration (and yours) could have been avoided had 10 Club staff at least made contact with us to let us know that you were investigating it, working on it and would inform us as soon as you knew what was happening. And can you promise that you will try to ensure that those lines of communication are improved in the future?

Thanks.

Brisk.

Uh screw a raffle, seriously.

dimitrispearljam

UKDave wrote:

Spiritual_Chaos wrote:

Is this a remotely positive situation?

Nothing positive in the fact we are getting a European tour and we have another chance to see the best live band on the planet? No? OK keep on bitching then...

I've read a number of your posts over the last couple of days and must say they come across as the most negative I have read in a long long time. Seriously if you feel that bad towards the band and the management then jog on.

Spiritual_Chaos

UKDave wrote:

Spiritual_Chaos wrote:

Is this a remotely positive situation?

Nothing positive in the fact we are getting a European tour and we have another chance to see the best live band on the planet? No? OK keep on bitching then...

I've read a number of your posts over the last couple of days and must say they come across as the most negative I have read in a long long time. Seriously if you feel that bad towards the band and the management then jog on.

1. Their plan to tour Europe has nothing to do with this or the situation.

2. I think I, and others, have the right to be upset and "dreadful". Watch me being happy in June or whenever. Right now - I act as negative as I want to. But sit their with your smile if tou want to, don't tell me how to feel or behave. If people like me and others did not show our disdain towards this situation and the lack of communication Curtis wouldnt even be on here.

Mikee J

Hi Kelly,

Thanks for taking the time to hear us, personally I think you have balls coming in here!

I'd just like to know of you will give us a personal guarantee that communication with the fans here will be more of a priority in the future? I think much of the anger comes from a feeling of detachment and people begin to think "why bother?".


Secondly some advice if I may.... a way of reducing the heat on the 10C servers: PLAY THE SOUTH

And by that I mean the south of the US AND Europe

Many thanks,

Mike.

elwayvedder

is it over? Shabbot Shalom everyone (you too Adam if you read this).

dwhite76

Thank you Kelly. Love you, 10CLUB &Pearljam. The question is do you love us too. Because all you need is love

chinobaeza

I have a question....where's Kelly?

Spiritual_Chaos

chinobaeza wrote:

I have a question....where's Kelly?

hitting F5?

itsevobaby

Thanks for taking your time to be here Kelly,

I've been a fan since day one, 20 years, my love for the bands music will always remain. But as a consumer, and I think I speak for many people, we're all feeling let down by 10c over the past couple of years. And not just on this particular issue, but also including the Blu-Ray fiasco, backpacks, hiked shipping followed by delays, holiday singles/mags never arriving, not to mention previous ticketing pre-sales.

I have no doubt the people behind pearl jam & 10c are good people, hard-working people and I appreciate all of their efforts over the last two decades, a time in which both the global economic & music industry climates have changed dramatically. But It just doesn't seem like there is any point in belonging to 10c anymore? What are we getting exactly? We pay for a service that is repeatedly not being provided to the expectations we expect. Perhaps there is a need to under-promise & over-deliver, instead of vice-versa.

In any case, there seems to be an overwhelming cause of concern here for one issue above all others, one that in going forward for 10c needs to be addressed first. luckily, in this day & age it is also the easiest.

Communication.

Even if there is not alot you can say, communicate. That much we deserve. Even you being here today is a step in the right direction, so once again I thank you for that.

This forum doesn't need to be a lynch mob, we just all need to be heading in the same direction. For now I will be keeping my money in my wallet, my 10c number can lapse, that's fine. That's not to say that I wouldn't rejoin in the future, I would happily pay my yearly subscription if I thought I was actually receiving it's worth.

In that regard I hope that some of this feedback is helpful to you & that out of this adversity sees some better systems implemented to see the band & it's management reproduce the high standards it has set itself over the past 20 years.

Have a safe & Merry Christmas Kelly
Kind Regards,
James

-decodified-

Spiritual_Chaos wrote:

chinobaeza wrote:

I have a question....where's Kelly?

hitting F5?

duggro

Cheers for coming on here and putting up with so much angry people with serious self-entitlement issues!

I appreciate your answers and realise this situation is nowhere near where you would like it to be either.


P.s. Please don't be put off playing scotland by dunkman

capthowdy1027

chinobaeza wrote:

I have a question....where's Kelly?

Kelly left and the site is running pretty smoothly now. Did we find our saboteur?!?!

Arthur Digby Sellers

Brisk. wrote:

Uh screw a raffle, seriously.

I seriously don't get why people are so against this. When you buy tickets from 10C it's basically a raffle anyway. You don't get to pick your tickets, you get what you get. I have never been able to get tickets from 10C in part because NYC shows and Philly shows sell fast, but I would rather not sit at the computer 3 times every show (10C sale, Ticketmaster pre-sale, and finally Public sale) and only get lucky on the third try. I would rather put in a request and be stress free. I actually think I would have more of a shot of getting tickets.