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EUROPEAN TIX PRESALE FORUM DIALOGUE WITH PJ MGR KELLY CURTIS

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    I must admit that it was a very stressful day for me today.

    Hilarious. A fan who had a tough time buying tickets to a rock show telling the manager of the one of the worlds biggest bands, with a ticketing issue that's costing them hundreds of thousands of dollars, they had a stressful day. :roll:
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    RE4790RE4790 Posts: 795
    redrock wrote:
    Josie35 wrote:
    And let the locals buy first!
    What would you define as a 'local'? How far from the venue? City? State (if US)? Country (eg France for a gig in Paris or US for a gig in, say, Chicago)?

    No offense, but there is no reasoning with these 'locals first' people. People were making a big deal out locals in Scandinavia getting to buy tickets first, but there have been more shows within 600 miles of them in the last 5 years than there have been for people in Texas or most of the southern half of the US. Heck, Germany has had more shows in the last 5 years than 7 of the 10 most populous US states. What's local for Dallas or Atlanta or Phoenix or Charlotte?

    I'm starting to wonder if it's not just 'keep the Americans tourists out of my show' syndrome
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    FlaggFlagg Posts: 5,856
    This has been an absolutely fascinating read.
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    Hi Kelly, I just bought a ticket for the show in Oslo and I would like to know if is possible to use it like 10c ticket and than if I will receive wristbands which will authorize early entry.
    Thanks
    Antonio
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    I would like to know what % of PJ tickets go to the general public ? There seems to be a small % of tickets available to the general public for any popular event . The tickets go straight to brokers for great profits. Who shares these profits? For example : Out of 18,000 tickets for a Taylor Swift concert , only 1,300 were available to the general public.
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    PJ played in Italy every time they came to Europe (except for 2009 mini-tour). They always sold out in Italy. Why not this time mr. Curtis? Is it your decision or there are other problems?
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    gotsome420gotsome420 Posts: 528
    edited December 2011
    pjradio wrote:
    gotsome420 wrote:
    You know why Tim didnt respond this time? because of how innapropriatly he treated fans on ASE in the past.
    what is ASE?

    lol sorry i meant AET My spelling and grammar are terrible :)

    P.S. I would also be a terrible ten club president!!!!!
    Post edited by gotsome420 on
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    7RayZ wrote:
    Fyfe wrote:
    Free BOSTON LOU!!!

    Free Hat!

    Sorry. Couldn't resist.
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    ChrisileinChrisilein Vienna/Austria Posts: 3,878
    Peppo wrote:
    bobitalia wrote:
    Hi Kelly.....thanks a lot for taking the time to answer all our questions here!
    Here's my thought....
    I think in order to have tickets sales running smoothly with no server issues or crashes over the future, maybe the best thing would be to allow fan club tickets (1 pair per member as usual) only for people living in the country where the show will take place, that way for sure there would be less traffic on the server (The billing address of the credit card used to buy the ten club seats will determine country of residence). For example, only people from England could have bought tickets for the Manchester gig, as opposed to people from all over the globe.
    If the tickets put aside for ten club members are not sold out after the pre sale, only then fan club members from other countries or continents would be allowed to buy these remaining tickets.
    I think it would really suck if Pearl Jam would come to one of our home town, and we won't be able to get tickets or good seats because somebody else from a different country got them instead....I mean, not all of us can afford to travel around the globe to follow Pearl Jam while they are on tour.
    Hope this can help somehow.
    Thanks again for your time Kelly.

    giusto!

    Can't agree with that! There are several countries that PJ won't play! I am from Austria, they have been there in 2006/2007 but i'm quite sure they won't come again for a long long time. Now they play several countries near Austria and i would not be able to get my tickets in the first sale...Bääh!
    up here in my tree in Vienna
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    KathiKathi Posts: 1,828
    I don't dig this locals first business either. First of all, if I'd have to wait for a show that was truly "local" to me (so in either Italy or Austria), I wouldn't get to see them at all this tour. Second, most places in Southern Germany, Switzerland, probably even the Czech Republic and Slovakia are much closer to my hometown than e.g. Rome...so what's local? Citizenship? I thought we had left that one behind in Europe a while ago.

    And I like having people from all over the world at shows. Big international get togethers are fun.
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    Diniaz wrote:
    PJ played in Italy every time they came to Europe (except for 2009 mini-tour). They always sold out in Italy. Why not this time mr. Curtis? Is it your decision or there are other problems?

    I would wager it's because of Italy's financial crisis. PJ is skipping all of PIIGS and I refuse to believe that's a coincidence.
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    Diniaz wrote:
    PJ played in Italy every time they came to Europe (except for 2009 mini-tour). They always sold out in Italy. Why not this time mr. Curtis? Is it your decision or there are other problems?

    I would wager it's because of Italy's financial crisis. PJ is skipping all of PIIGS and I refuse to believe that's a coincidence.

    They're playing Belgium and we're in deep shit too... :think:
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    RE4790 wrote:
    redrock wrote:
    Josie35 wrote:
    And let the locals buy first!
    What would you define as a 'local'? How far from the venue? City? State (if US)? Country (eg France for a gig in Paris or US for a gig in, say, Chicago)?

    No offense, but there is no reasoning with these 'locals first' people. People were making a big deal out locals in Scandinavia getting to buy tickets first, but there have been more shows within 600 miles of them in the last 5 years than there have been for people in Texas or most of the southern half of the US. Heck, Germany has had more shows in the last 5 years than 7 of the 10 most populous US states. What's local for Dallas or Atlanta or Phoenix or Charlotte?

    I'm starting to wonder if it's not just 'keep the Americans tourists out of my show' syndrome
    No more of a me first attitude, lack of understanding of geography and offering unresearched opinions.

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    redrockredrock Posts: 18,341
    redrock wrote:
    Josie35 wrote:
    And let the locals buy first!
    What would you define as a 'local'? How far from the venue? City? State (if US)? Country (eg France for a gig in Paris or US for a gig in, say, Chicago)?
    nice question Rita.for exable .i feel as european lover,,means im close to all the venues... :lol:

    Exactly.... this 'local' thing is a bit of a non-goer. In Europe, one can travel for an hour or so, cross their country and be in another country - thus no more local. One living in the north of France may be closer to Brussels than Paris... In the US, distances are great but, if one defines 'local' as country of residence, one can live in San Francisco but still be 'local' for a New York gig. In this day and age, 'local' doesn't really mean anything anymore.

    There will always be those who can travel, those who can't. Demand will (it seems) always outstrip supply of 10C tix - or any other tix for that matter - when it comes to PJ. I understand that people would like to be able to see a band and not have to pay for flights/hotels, etc. but be able to go home and sleep in their own bed after a good night out but, unless a band tours year in/year out hitting every major city in every country, that won't be possible.

    I can only do 1 gig - do I feel hard done? Nope. That's the way things go - there are other things in life that require my attention!
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    redrock wrote:
    I can only do 1 gig - do I feel hard done? Nope. That's the way things go - there are other things in life that require my attention!

    :clap: If only more people on here had your insight, Rita.

    I'll be seeing you in Manchester then? :mrgreen:
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    dimitrispearljamdimitrispearljam NINUNINOPRO Posts: 139,158
    redrock wrote:
    [nice question Rita.for exable .i feel as european lover,,means im close to all the venues... :lol:

    Exactly.... this 'local' thing is a bit of a non-goer. In Europe, one can travel for an hour or so, cross their country and be in another country - thus no more local. One living in the north of France may be closer to Brussels than Paris... In the US, distances are great but, if one defines 'local' as country of residence, one can live in San Francisco but still be 'local' for a New York gig. In this day and age, 'local' doesn't really mean anything anymore.

    There will always be those who can travel, those who can't. Demand will (it seems) always outstrip supply of 10C tix - or any other tix for that matter - when it comes to PJ. I understand that people would like to be able to see a band and not have to pay for flights/hotels, etc. but be able to go home and sleep in their own bed after a good night out but, unless a band tours year in/year out hitting every major city in every country, that won't be possible.

    I can only do 1 gig - do I feel hard done? Nope. That's the way things go - there are other things in life that require my attention!
    Bazinga!!
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    This "local" debate seems, as always, to be getting bogged down in the tiny issues. Pearl Jam have thankfully always played my home town when visiting Australia but if they'd decided not to I'd be pretty gutted if I'd missed out on fan club tickets when a "tourist" managed to score. I'd think local in this case would apply to people living in Europe. Sure, sometimes people need to travel to see the band as they NEVER play in their country, but there has to be a way of trying to accommodate "local" fans

    If Pearl Jam ever decide that the East Coast of Australia is enough of a tour I'd hope Adelaide, Perth, Tasmania, etc fans would have an added chance to obtain tickets before someone having a PJ holiday.

    It's all relative I guess... Florida to Alpine Valley is local compared to Sydney to Copenhagen :?
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    Tboz51Tboz51 Posts: 2,808
    ive got a feeling that after all this 10c will no longer offer tickets, and ticketmaster/live nation will be our only source

    You may be correct and NONE of the people who bash the 10c will leave and quit paying their hard earned money. As they all claim they will....

    All they do is threaten and run...

    If you hate something, don't be in it. Give up and move on.
    "Honesty will always be construed as negative to a dumbass"
    :-)
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    Tboz51Tboz51 Posts: 2,808
    HailHailOZ wrote:
    This "local" debate seems, as always, to be getting bogged down in the tiny issues. Pearl Jam have thankfully always played my home town when visiting Australia but if they'd decided not to I'd be pretty gutted if I'd missed out on fan club tickets when a "tourist" managed to score. I'd think local in this case would apply to people living in Europe. Sure, sometimes people need to travel to see the band as they NEVER play in their country, but there has to be a way of trying to accommodate "local" fans

    If Pearl Jam ever decide that the East Coast of Australia is enough of a tour I'd hope Adelaide, Perth, Tasmania, etc fans would have an added chance to obtain tickets before someone having a PJ holiday.

    It's all relative I guess... Florida to Alpine Valley is local compared to Sydney to Copenhagen :?

    PJ plays your home arena because your city supports them or they just love your city.

    My guess is if the arena/venue was half full you'd probably not be seeing them anymore.

    Example:

    Vancouver crowd this year is begging to be skipped next tour around. Yes, I know... not all were sitting the whole show... but most were.

    PJ (obviously, see Ole video) see this a sign of disrespect (at some level) and I think that weighs on them.

    I theorize that PJ doesn't want to play say Florida for similar reasons. They were boo'ed during Bushleaguer and I wonder (my opinion) if this doesn't weigh in their heart of hearts?

    Every time EV gets on stage in Noblesville he remembers why he loves the venue. The crowds are always hyped and raucous. He points it out EVERY TIME now too.

    Good on you for keeping PJ's attention and I would bet you'll be seeing them in your home city in 2013. MHO
    "Honesty will always be construed as negative to a dumbass"
    :-)
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    Tboz51 wrote:
    ive got a feeling that after all this 10c will no longer offer tickets, and ticketmaster/live nation will be our only source

    You may be correct and NONE of the people who bash the 10c will leave and quit paying their hard earned money. As they all claim they will....

    All they do is threaten and run...

    If you hate something, don't be in it. Give up and move on.

    As I have stated before, the problem is that 10C has their seniority thing and people are waiting for a hopeful (and by the 10C prmised) future when their pre-sales will work (and the rest of their issues that seems to be fixed). So they do "have us by the balls". And leaving to me doesn't have to be the "right" conclusion.

    I think the 10C are managed bad, their way of working as a fanclub is bad, their commucination with us is embarrassing. I think they need to change stuff. I will stay a member. because hopefully someday, they will have management that work and work with us the fans and they will have sorted out their issues. But that doesn't mean I think the fanclubs "work".

    But also, withput the seniority thing - I bet you alot of people would leave the club. Now, they do have us by the balls. The love of the band and the music is so strong (as I bet you can understand) that they have to, to an agree, deal with this even though they think the fanclub work Really bad.

    And I believe the 10C knows they have the upperhand due to the seniority. I also think that the people managing it has grown distant to the community - and new blood should get it that has energy and the will to make it all right.

    Just like PJ - charging the for tickets like they do - being proud of being a "fan serving" band lives with that notion established long ago without really being active for their fans anymore. Because they fill up their shows, and that's all they see now.

    Otherwise i bet you the christmassingles would be done in time, regardless of them having kids and lives. We pay for thosee livs to be lived. And I think they have come very used to that notion, so much their "love for the fans" has gone passive. To a degree.
    "Mostly I think that people react sensitively because they know you’ve got a point"
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    And regarding geography. I would not really work. I understand the theory behind "let the norweigans get a chance for tickets in their own country first". And i do fell Swedes that has not seen them for 12 years should get a chance.

    But PJ are doing so small tours and do not play all countries so that would not work. Not even if you lump counties together.

    But letting Europeans have the chance for Europe first, North Americans for their part of their world is resonable.

    I still think that members first and foremost can buy tickets to 1 show through 10C is the most fair. As many fans as possible should be able to get a chance of fanclub tix, and 10 people getting 1 pair of tickets to 10 shows are more fair than 1 person getting 10 pair of tickets to 10 shows.

    Even i their still ofc will be people who don't score tickets and has to go for the general sale.
    "Mostly I think that people react sensitively because they know you’ve got a point"
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    Tboz51Tboz51 Posts: 2,808
    It is unfair to say they are completely mismanaged and making a broad brush so is also unfair.

    They screw up, everyone does.

    10C not communicating is one thing, 10c with this ticket situation is not at fault. Blame them if you must, but they got a outside company and something beyond their control happened.

    I received everything I have wanted in a timely manner from the 10c this year. This is also management issue that was handled very well.

    I had a mistake by my daughter cause a poster to be sent back to 10c. I contacted them (although it was my kids fault ergo my fault) the 10c didn't blink a eye and sent it right back out to me for free.

    See, one or 2 things in the 10c do go 100% correct.

    I sat thru the F5 debacle for EV and PJ20. I didn't say a negative word about the 10c because I am a human being that has faults. I don't see a need to threaten the club or bash Tim, KC or anyone over there. I found tickets to Vancouver external the 10c because I used my Toronto as my sole ticket purchase thru the club.

    Is it perfect? Nope, not at all. Do they care? Yes they do. Should people call for mass firing and overhauls... well they are certainly entitled to their opinions. I just don't agree.

    One thing you and I need to realize is that the people who work at the 10c are more then employees. They are friends with PJ. You/me/ the next person will not change that between them. They have ties that are bind. They are fervently protective of each other.... Which is why I love PJ... because when they are in concert they want to protect us as fans.

    You are entitled to your opinion. I just don't agree with some of it.
    "Honesty will always be construed as negative to a dumbass"
    :-)
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    redrockredrock Posts: 18,341
    edited December 2011
    redrock wrote:
    I can only do 1 gig - do I feel hard done? Nope. That's the way things go - there are other things in life that require my attention!

    :clap: If only more people on here had your insight, Rita.

    I'll be seeing you in Manchester then? :mrgreen:

    If you're doing night 1! :mrgreen:

    Edit: And I owe you a drink or two!!! ;)
    Post edited by redrock on
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    Hi all - I am a long-time lurker on these boards and have been a huge Pearl Jam fan for over 15 years.

    Though this ticketing fiasco is just that - a fiasco - the 'want want gimme gimme' attitude displayed throughout by some disgruntled fans is beyond comprehension. Of course, I want tickets. Of course, I want to see my favourite band and would travel vast distances to see them. Of course, I would like my 10c membership to entitle me to get tickets a little more freely than the casual fan. Do I expect any of these things? No. I think the fine line between expectation and greed has been severely blurred, and in a couple of cases, erased.

    Kelly Curtis doesn't have to explain anything to us. 10c don't have to explain anything to us. Common courtesy would dictate that an explanation would be warranted, but it isn't our right. We all of us hold moral objections in our lives - be it that you're vegetarian, that you wont shop in certain shops etc - and PJ stand true to theirs. This does not deserve criticism, it deserves applause. We should not be rallying against PJ/Kelly/10c just because they're bucking the trend of modern convenience through certain aspects of their business. Personally, I would rather the band stood true to their beliefs than caved due to some tickets and some fans using overzealous negative language - in fact, I'd be gutted.

    PJ treat their fans in an exceptional manner and always have done. I, for one, am grateful for this. If I get to see them again, incredible! If I don't, it's not going to change my life irrevocably - there will be a next time. It can be frustrating sometimes, given how accustomed we all are to the methods of other bands/sellers, but Pearl Jam are Pearl Jam...I wouldn't want things any other way. None of us were forced to sit at our computers for 24hrs - we did so out of choice for the band we all adore.
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    EraserheadEraserhead Stoke-on-Trent Posts: 2,849
    Should be a piece of cake getting tickets for the next tour, with so many people cancelling their memberships... ;)
    Manchester 04.06.00, Leeds 25.08.06, Wembley 18.06.07, Dusseldorf 21.06.07, Shepherds Bush 11.08.09, Manchester 17.08.09, Adelaide 17.11.09, Melbourne 20.11.09, Sydney 22.11.09, Brisbane 25.11.09, MSG1 20.05.10, MSG2 21.05.10, Dublin 22.06.10, Belfast 23.06.10, London 25.06.10, Long Beach 06.07.11 (EV), Los Angeles 08.07.11 (EV), Toronto 11.09.11, Toronto 12.09.11, Ottawa 14.09.11, Hamilton 14.09.11, Manchester 20.06.12, Manchester 21.06.12, Amsterdam 26.06.2012, Amsterdam 27.06.2012, Berlin 04.07.12, Berlin 05.07.12, Stockholm 07.07.12, Oslo 09.07.12, Copenhagen 10.07.12, Manchester 28.07.12 (EV), Brooklyn 18.10.13, Brooklyn 19.10.13, Philly 21.10.13, Philly 22.10.13, San Diego 21.11.13, LA 23.11.13, LA 24.11.13, Oakland 26.11.13, Portland 29.11.13, Spokane 30.11.13, Calgary 02.12.13, Vancouver 04.12.13, Seattle 06.12.13, Trieste 22.06.14, Vienna 25.06.14, Berlin 26.06.14, Stockholm 28.06.14, Leeds 08.07.14, Philly 28.04.16, Philly 28.04.16, MSG1 01.05.16, MSG2 02.05.16
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    Tboz51Tboz51 Posts: 2,808
    cathed wrote:
    Hi all - I am a long-time lurker on these boards and have been a huge Pearl Jam fan for over 15 years.

    Though this ticketing fiasco is just that - a fiasco - the 'want want gimme gimme' attitude displayed throughout by some disgruntled fans is beyond comprehension. Of course, I want tickets. Of course, I want to see my favourite band and would travel vast distances to see them. Of course, I would like my 10c membership to entitle me to get tickets a little more freely than the casual fan. Do I expect any of these things? No. I think the fine line between expectation and greed has been severely blurred, and in a couple of cases, erased.

    Kelly Curtis doesn't have to explain anything to us. 10c don't have to explain anything to us. Common courtesy would dictate that an explanation would be warranted, but it isn't our right. We all of us hold moral objections in our lives - be it that you're vegetarian, that you wont shop in certain shops etc - and PJ stand true to theirs. This does not deserve criticism, it deserves applause. We should not be rallying against PJ/Kelly/10c just because they're bucking the trend of modern convenience through certain aspects of their business. Personally, I would rather the band stood true to their beliefs than caved due to some tickets and some fans using overzealous negative language - in fact, I'd be gutted.

    PJ treat their fans in an exceptional manner and always have done. I, for one, am grateful for this. If I get to see them again, incredible! If I don't, it's not going to change my life irrevocably - there will be a next time. It can be frustrating sometimes, given how accustomed we all are to the methods of other bands/sellers, but Pearl Jam are Pearl Jam...I wouldn't want things any other way. None of us were forced to sit at our computers for 24hrs - we did so out of choice for the band we all adore.

    Very well put.
    "Honesty will always be construed as negative to a dumbass"
    :-)
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    Tboz51 wrote:
    It is unfair to say they are completely mismanaged and making a broad brush so is also unfair.

    They screw up, everyone does.

    10C not communicating is one thing, 10c with this ticket situation is not at fault. Blame them if you must, but they got a outside company and something beyond their control happened.

    I received everything I have wanted in a timely manner from the 10c this year. This is also management issue that was handled very well.

    I had a mistake by my daughter cause a poster to be sent back to 10c. I contacted them (although it was my kids fault ergo my fault) the 10c didn't blink a eye and sent it right back out to me for free.

    See, one or 2 things in the 10c do go 100% correct.

    I sat thru the F5 debacle for EV and PJ20. I didn't say a negative word about the 10c because I am a human being that has faults. I don't see a need to threaten the club or bash Tim, KC or anyone over there. I found tickets to Vancouver external the 10c because I used my Toronto as my sole ticket purchase thru the club.

    Is it perfect? Nope, not at all. Do they care? Yes they do. Should people call for mass firing and overhauls... well they are certainly entitled to their opinions. I just don't agree.

    One thing you and I need to realize is that the people who work at the 10c are more then employees. They are friends with PJ. You/me/ the next person will not change that between them. They have ties that are bind. They are fervently protective of each other.... Which is why I love PJ... because when they are in concert they want to protect us as fans.

    You are entitled to your opinion. I just don't agree with some of it.

    Completyely mismanaged would be to overstate it. Ofc they do a lot of great things. And yes, everyone screw up. But it's how you deal with it and my gripe is the communication.

    The "we learn from 10c last"-joke that is being thrown around here, that is the biggest proof of that. This is PJ fanclub and they doesn't give us information.

    And about people working at the fanclub are PJ's freiends. Well on this scale - as someone else asked Curtis about - maybe that is one of the problems? (But I do not know how the organisation works, so ofc I do not know if people should or not should work there)
    "Mostly I think that people react sensitively because they know you’ve got a point"
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    redrock wrote:
    redrock wrote:
    I can only do 1 gig - do I feel hard done? Nope. That's the way things go - there are other things in life that require my attention!

    :clap: If only more people on here had your insight, Rita.

    I'll be seeing you in Manchester then? :mrgreen:

    If you're doing night 1! :mrgreen:

    Edit: And I owe you a drink or two!!! ;)

    Night 1 + 2. :mrgreen:

    I never say no to a drink... :oops:
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    RE4790RE4790 Posts: 795
    But letting Europeans have the chance for Europe first, North Americans for their part of their world is reasonable.

    Tell that to someone in Turkey or Israel or Cuba or Russia or South Africa, where the band will never play. The funny thing about equality is that it can sometimes be viewed as 'unfair', even though by definition it is the most fair you can get. All fans deserve an equal shot at tickets for whatever show they want. That's what is truly fair to all no discrimination or punishment based on where you live. No PJ fan has more right to attend a show than any other PJ fan, whether you live across the street from the venue or in a country they have never played.
    I still think that members first and foremost can buy tickets to 1 show through 10C is the most fair. As many fans as possible should be able to get a chance of fanclub tix, and 10 people getting 1 pair of tickets to 10 shows are more fair than 1 person getting 10 pair of tickets to 10 shows.

    I see the point here, but this greatly diminishes the value of membership. Also this will cause a giant clusterf*ck if everyone picks the same show (Berlin, MSG, Seattle, etc). Plus what happens if more dates are added after you already picked your one show?
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    southernmanfansouthernmanfan Johannesburg, South Africa Posts: 1,016
    cathed wrote:
    Hi all - I am a long-time lurker on these boards and have been a huge Pearl Jam fan for over 15 years.

    Though this ticketing fiasco is just that - a fiasco - the 'want want gimme gimme' attitude displayed throughout by some disgruntled fans is beyond comprehension. Of course, I want tickets. Of course, I want to see my favourite band and would travel vast distances to see them. Of course, I would like my 10c membership to entitle me to get tickets a little more freely than the casual fan. Do I expect any of these things? No. I think the fine line between expectation and greed has been severely blurred, and in a couple of cases, erased.

    Kelly Curtis doesn't have to explain anything to us. 10c don't have to explain anything to us. Common courtesy would dictate that an explanation would be warranted, but it isn't our right. We all of us hold moral objections in our lives - be it that you're vegetarian, that you wont shop in certain shops etc - and PJ stand true to theirs. This does not deserve criticism, it deserves applause. We should not be rallying against PJ/Kelly/10c just because they're bucking the trend of modern convenience through certain aspects of their business. Personally, I would rather the band stood true to their beliefs than caved due to some tickets and some fans using overzealous negative language - in fact, I'd be gutted.

    PJ treat their fans in an exceptional manner and always have done. I, for one, am grateful for this. If I get to see them again, incredible! If I don't, it's not going to change my life irrevocably - there will be a next time. It can be frustrating sometimes, given how accustomed we all are to the methods of other bands/sellers, but Pearl Jam are Pearl Jam...I wouldn't want things any other way. None of us were forced to sit at our computers for 24hrs - we did so out of choice for the band we all adore.

    Brilliantly put! :thumbup:
    rustedsigns
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