I might do the same thing Dimitri, this is ridiculous! it's going on 3 weeks :?
i still believe they didnt sent anything in the first place...
to me they ask if i want a replecement and the same day at a fan from ireland they said to refund cos there is no stock..
they said so many lies,but they didnt know that we all communicate eachother..
No stock? Do we know why they took preorders but were not able to deliver them? Does anyone know how many LOXL boxsets were made total, since they are numbered?
"We have now processed your refund on order
A refund of £62.99 will be credited to your credit/debit card. Your refund should be credited back in the next 10 days but please allow up to 30 working days for your refund to appear"
"We're sorry you decided not to go through with the order, but thanks for your interest anyway. We look forward to seeing you again soon"
Foward to seeing me again....i don't think so!!
you are fucking with me right? it could take up to 30 days for your refund to appear?
sound fishy... sounds awfully something like this lie:
"Your order was shipped using the 'Rest of the World Standard' service which usually takes about 10 working days to arrive, but on occasion may take up to 21 days."
do they really think we are THAT stupid?
it's largely due to eddie that i liked to jump off of things as a child...
I emailed a few days ago regarding the delivery of my Live On Ten Legs box set. At the time, you effectively dismissed my inquiry by sending me the same cut and paste email you have been sending everyone regarding the missing orders of this package.
I then emailed you a second time, once your self-imposed deadline of 21 days for delivery had passed informing you that I would like a refund. Given the time has now expired and my order has not arrived, I believe this to be a fair request. I do however find it amazing that you have chosen to ignore my last email. As a paying client of Universal Music, I would expect far better customer service in not only your delivery system, but in your attention to a customer who is experiencing a problem with your product. At no time have I been rude or abusive and expect my emails to be answered with the same courtesy.
I repeat: I am still waiting for delivery of order XXXXXX or a full refund and would like someone to contact me in regard to this issue.
I've just started the e-mail ping pong with this "Brendan" fella. Sounds like I'm having a similar experience to many on here. His first e-mail said to check with the post office. I'm going to be requesting a refund.
I've just started the e-mail ping pong with this "Brendan" fella. Sounds like I'm having a similar experience to many on here. His first e-mail said to check with the post office. I'm going to be requesting a refund.
i can post ,all the mails you gonna receive lets say the next 2-3 days..
Brendan is a great guy to play ping pong mail...good luck and enjoy the bullshit..
"...Dimitri...He talks to me...'.."The Ghost of Greece..".
"..That's One Happy Fuckin Ghost.."
“..That came up on the Pillow Case...This is for the Greek, With Our Apologies.....”
I've just started the e-mail ping pong with this "Brendan" fella. Sounds like I'm having a similar experience to many on here. His first e-mail said to check with the post office. I'm going to be requesting a refund.
i can post ,all the mails you gonna receive lets say the next 2-3 days..
Brendan is a great guy to play ping pong mail...good luck and enjoy the bullshit..
Took three emails (like everyone else will get), i asked for refund in my 2nd email and 3rd one they offered a refund. Now just waiting for a refund so i could order from a company that knows what they are doing.
I've just started the e-mail ping pong with this "Brendan" fella. Sounds like I'm having a similar experience to many on here. His first e-mail said to check with the post office. I'm going to be requesting a refund.
i can post ,all the mails you gonna receive lets say the next 2-3 days..
Brendan is a great guy to play ping pong mail...good luck and enjoy the bullshit..
Took three emails (like everyone else will get), i asked for refund in my 2nd email and 3rd one they offered a refund. Now just waiting for a refund so i could order from a company that knows what they are doing.
this
"...Dimitri...He talks to me...'.."The Ghost of Greece..".
"..That's One Happy Fuckin Ghost.."
“..That came up on the Pillow Case...This is for the Greek, With Our Apologies.....”
"We have now processed your refund on order
A refund of £62.99 will be credited to your credit/debit card. Your refund should be credited back in the next 10 days but please allow up to 30 working days for your refund to appear"
"We're sorry you decided not to go through with the order, but thanks for your interest anyway. We look forward to seeing you again soon"
Foward to seeing me again....i don't think so!!
"allow 30 working days for your refund to appear..."! What??!??!?! :shock:
up here in my tree in Vienna 2006: Vienna 2009: Berlin 2010: London ~ Berlin 2012: Amsterdam 1+2 ~ Werchter ~ Arras ~ Berlin 1+2 2014: Milano ~ Trieste ~ Vienna ~ Berlin 2018: Padova ~ Rome 2022: Budapest ~ Vienna EV London/Hammersmith 2012 EV Berlin/Zitadelle 2017
So I just got off the phone (again) to Universal. Im in the same boat as everyone else bar the fact that this one is a gift and my other order from What Records arrived in super fast time. Basically its the same deal: we can re-ship or refund. I asked could they re-ship with express delivery (tracking number) and they said no. I pushed it a little and she spoke to her supervisor. The answer was still no. I can gt a refund and then re-order it myself with express shipping (!) i.e. I have to pay the extra.
To be honest at this stage Im going to opt for a refund and give Tim my money.
Universal sucks !!!
The same for me.
They offer a refund.... they do not have any replacements available.
I'm really pissed :evil: :evil: :twisted:
universal....so many lies.....its crazy..
"...Dimitri...He talks to me...'.."The Ghost of Greece..".
"..That's One Happy Fuckin Ghost.."
“..That came up on the Pillow Case...This is for the Greek, With Our Apologies.....”
Universal sucks !!!
The same for me.
They offer a refund.... they do not have any replacements available.
I'm really pissed :evil: :evil: :twisted:
universal....so many lies.....its crazy..
I'm really angry.
Dimitri: from what other source did you buy it? I've read you've also been refunded.
no,they said ill get a refund...but nothing happened yet....
i hope 10c get better partners next time,cos companies like sony-universal-ups ruin the hard work people in seattle do...
"...Dimitri...He talks to me...'.."The Ghost of Greece..".
"..That's One Happy Fuckin Ghost.."
“..That came up on the Pillow Case...This is for the Greek, With Our Apologies.....”
Universal seem to have burnt a lot of 10 Clubbers - or at least a lot who like to drop in here.
How can one company fuck up a presale so badly? :evil:
easy...they took our money,and never ship the item....
"...Dimitri...He talks to me...'.."The Ghost of Greece..".
"..That's One Happy Fuckin Ghost.."
“..That came up on the Pillow Case...This is for the Greek, With Our Apologies.....”
Universal sucks !!!
The same for me.
They offer a refund.... they do not have any replacements available.
I'm really pissed :evil: :evil: :twisted:
universal....so many lies.....its crazy..
I'm really angry.
Dimitri: from what other source did you buy it? I've read you've also been refunded.
no,they said ill get a refund...but nothing happened yet....
i hope 10c get better partners next time,cos companies like sony-universal-ups ruin the hard work people in seattle do...
you have not been refunded ????? :shock:
when did they notify you about the refund?
Who are you talking to from Universal? In my case is some one called Robin Thompsom
you have not been refunded ????? :shock:
when did they notify you about the refund?
Who are you talking to from Universal? In my case is some one called Robin Thompsom
2 days ago they said will get refud in 2 days....
i really dont know what to say..so bad service...
"...Dimitri...He talks to me...'.."The Ghost of Greece..".
"..That's One Happy Fuckin Ghost.."
“..That came up on the Pillow Case...This is for the Greek, With Our Apologies.....”
you have not been refunded ????? :shock:
when did they notify you about the refund?
Who are you talking to from Universal? In my case is some one called Robin Thompsom
2 days ago they said will get refud in 2 days....
i really dont know what to say..so bad service...
Yeah...
well, I'll wait all next week to be refunded. In the mean time I'm ordering from Amazon.fr
And jezz.... now we have also the price change issue with Vs/Vitalogy delux box :S... I've paid 120 euros, I do not know if I'll have to pay more.
I've just started the e-mail ping pong with this "Brendan" fella. Sounds like I'm having a similar experience to many on here. His first e-mail said to check with the post office. I'm going to be requesting a refund.
i can post ,all the mails you gonna receive lets say the next 2-3 days..
Brendan is a great guy to play ping pong mail...good luck and enjoy the bullshit..
I'm dealing with Brandon as well. It's funny they are using the same email to all of us but changing who it is from in Universal.
I'm waiting here in southern California. A friend of mine sent a Christmas gift from London and it took a month to get to me. Are we still waiting for these or, if we don't have it by now, it's not coming? (Although, yes, why did we bother with a pre-sale if it was not going to be delivered until a month after the release date?)
Boulder 11/26/93, Denver 3/7/94, Red Rocks 6/20/95, LA 7/14/98, Palo Alto 10/31/99, San Diego 10/25/00, San Bernadino 10/28/00, Denver 4/1/03, Denver 7/2/06, LA 7/09/06, Hollywood 7/12/06, LA 9/30/09, LA 10/6/09, San Diego 11/21/13, LA 11/23/13, LA 5/6/22, LA 5/7/22, LA 5/21/24, LA 5/22/24
unfortunately i used paypal... transferred funds from my checking acct... since it passed the 45 days allowed to file a dispute, im counting on universal to issue me a refund... otherwise im out $100 :(
it sux, cause i preorderd in nov... they didnt even "send" til jan 11... the funds were deducted from my acct in november as well, so i have no leg to stand on
it's largely due to eddie that i liked to jump off of things as a child...
unfortunately i used paypal... transferred funds from my checking acct... since it passed the 45 days allowed to file a dispute, im counting on universal to issue me a refund... otherwise im out $100 :(
it sux, cause i preorderd in nov... they didnt even "send" til jan 11... the funds were deducted from my acct in november as well, so i have no leg to stand on
oh...then I take back my thank goodness I used Paypal statement...it has been way more then 45 days for me too...thank goodness for Mastercard then...can always dispute through them if I have to...
Well, I'm taking a risk. The last e-mail that I received from Universal said I had a choice of having it resent or I could get a refund. I replied and obviously chose the refund. However, the risk is that I don't really trust Universal and I went ahead and ordered the box set from Amazon.ca.
The price from Amazon ended up being something like $68.21 USD. Through Universal, it was almost $100, right? Ugh, what a challenge this has been. Here's hoping I (we) get that damn refund from Universal!! :evil:
Comments
you are fucking with me right? it could take up to 30 days for your refund to appear?
sound fishy... sounds awfully something like this lie:
"Your order was shipped using the 'Rest of the World Standard' service which usually takes about 10 working days to arrive, but on occasion may take up to 21 days."
do they really think we are THAT stupid?
Dear Elena
I emailed a few days ago regarding the delivery of my Live On Ten Legs box set. At the time, you effectively dismissed my inquiry by sending me the same cut and paste email you have been sending everyone regarding the missing orders of this package.
I then emailed you a second time, once your self-imposed deadline of 21 days for delivery had passed informing you that I would like a refund. Given the time has now expired and my order has not arrived, I believe this to be a fair request. I do however find it amazing that you have chosen to ignore my last email. As a paying client of Universal Music, I would expect far better customer service in not only your delivery system, but in your attention to a customer who is experiencing a problem with your product. At no time have I been rude or abusive and expect my emails to be answered with the same courtesy.
I repeat: I am still waiting for delivery of order XXXXXX or a full refund and would like someone to contact me in regard to this issue.
Paul Andrews
2000: 8/15, 8/18, 10/9, 10/11, 10/12
2003: 6/18, 6/21, 6/22
2005: 9/9, 9/28
2006: 5/16, 5/17, 6/26, 6/27
2007: 8/5
2009: 8/23, 8/24
2010: 5/3, 5/4, 5/21
2011: 9/3, 9/4, 9/11, 9/12
2013: 7/19, 11/16
2014: 10/3, 10/9, 10/12, 10/17
2016: 4/16, 8/20, 8/22
2018: 8/18, 8/20, 9/2
2022: 9/18
2023: 8/31, 9/2, 9/5
2024: 5/18, 6/29
Brendan is a great guy to play ping pong mail...good luck and enjoy the bullshit..
"..That's One Happy Fuckin Ghost.."
“..That came up on the Pillow Case...This is for the Greek, With Our Apologies.....”
Took three emails (like everyone else will get), i asked for refund in my 2nd email and 3rd one they offered a refund. Now just waiting for a refund so i could order from a company that knows what they are doing.
"..That's One Happy Fuckin Ghost.."
“..That came up on the Pillow Case...This is for the Greek, With Our Apologies.....”
"allow 30 working days for your refund to appear..."! What??!??!?! :shock:
2006: Vienna 2009: Berlin 2010: London ~ Berlin 2012: Amsterdam 1+2 ~ Werchter ~ Arras ~ Berlin 1+2
2014: Milano ~ Trieste ~ Vienna ~ Berlin 2018: Padova ~ Rome 2022: Budapest ~ Vienna
EV London/Hammersmith 2012
EV Berlin/Zitadelle 2017
Neil deGrasse Tyson
Why not (V) (°,,,,°) (V) ?
I'm not happy, I'd rather have had my original order show up a couple of weeks ago like they promised.
To be honest at this stage Im going to opt for a refund and give Tim my money.
The same for me.
They offer a refund.... they do not have any replacements available.
I'm really pissed :evil: :evil: :twisted:
"..That's One Happy Fuckin Ghost.."
“..That came up on the Pillow Case...This is for the Greek, With Our Apologies.....”
I'm really angry.
Dimitri: from what other source did you buy it? I've read you've also been refunded.
How can one company fuck up a presale so badly? :evil:
i hope 10c get better partners next time,cos companies like sony-universal-ups ruin the hard work people in seattle do...
"..That's One Happy Fuckin Ghost.."
“..That came up on the Pillow Case...This is for the Greek, With Our Apologies.....”
"..That's One Happy Fuckin Ghost.."
“..That came up on the Pillow Case...This is for the Greek, With Our Apologies.....”
you have not been refunded ?????
when did they notify you about the refund?
Who are you talking to from Universal? In my case is some one called Robin Thompsom
i really dont know what to say..so bad service...
"..That's One Happy Fuckin Ghost.."
“..That came up on the Pillow Case...This is for the Greek, With Our Apologies.....”
Yeah...
well, I'll wait all next week to be refunded. In the mean time I'm ordering from Amazon.fr
And jezz.... now we have also the price change issue with Vs/Vitalogy delux box :S... I've paid 120 euros, I do not know if I'll have to pay more.
I'm dealing with Brandon as well. It's funny they are using the same email to all of us but changing who it is from in Universal.
I'll wait for my refund next week
I already ordered it from amazon: delivery date is February 9...
Well if it is, the word I like to use is Chargeback - and nothing makes an online trader stand up and take notice than this word.
I'm starting a credit card dispute on Monday, I suggest you all do the same.
it sux, cause i preorderd in nov... they didnt even "send" til jan 11... the funds were deducted from my acct in november as well, so i have no leg to stand on
oh...then I take back my thank goodness I used Paypal statement...it has been way more then 45 days for me too...thank goodness for Mastercard then...can always dispute through them if I have to...
The price from Amazon ended up being something like $68.21 USD. Through Universal, it was almost $100, right? Ugh, what a challenge this has been. Here's hoping I (we) get that damn refund from Universal!! :evil:
2000: 8/15, 8/18, 10/9, 10/11, 10/12
2003: 6/18, 6/21, 6/22
2005: 9/9, 9/28
2006: 5/16, 5/17, 6/26, 6/27
2007: 8/5
2009: 8/23, 8/24
2010: 5/3, 5/4, 5/21
2011: 9/3, 9/4, 9/11, 9/12
2013: 7/19, 11/16
2014: 10/3, 10/9, 10/12, 10/17
2016: 4/16, 8/20, 8/22
2018: 8/18, 8/20, 9/2
2022: 9/18
2023: 8/31, 9/2, 9/5
2024: 5/18, 6/29