Shut out once again. Ten Club, I would like an explanation

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Comments

  • Posts: 10,525
    Folks, we just got confirmation that one indeed was user error. Now we're down to one anomaly. Let's relax.
  • Posts: 2,704
    moses-i said:
    As I said, it is an oversimplification that assumes the odds stay the same with each round. Your explanation of the system as we understand proves by point-it is impossible to get shut out at a first choice pick while others get it at third.
    Seems odd, are you confident there was not an issue with your credit card? 
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  • Posts: 7,853
    JojoRice said:
    For 2016 odds...
    Quebec 44/84
    Ottawa 28/56
    Toronto 11/37

    Thanks Jo 

    There is no way with one TO show the odds would be 99% coming from 37%. Perhaps they have a few thousand more tix this time but not enough to cover a 2nd show.

    But the inaccurate odds doesn't  explain how we have round 3 and 4 BA winners and round 1 and 2 BA losers
  • Posts: 640
    edited January 2020

    His email said "due to demand." Did you read this topic before that low energy attempt to explain?
    Yes his email did say due to demand but his ticketmaster account and 10 club account were not in line with each other.  I was just posting step 2 as someone was saying that there was no mention that the accounts had to reflect one another
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  • St. Paul, MN Posts: 2,529

    Thanks for reading this topic carefully before that long comment.  The odds have always been simple. And the odds were never before 99% for most shows. So simple explanation is the odds are wrong

    But that does not explain how 2 fans lost 4 shows total that were 99%, including first and second priority picks where others won tickets with 3rd and 4th picks.

    If you have statistical proof how that is a valid occurance in a random 99% draw, please share.


    Are you 100% sure that the stated 99% odds were 100% accurate? Or are the stated odds “for entertainment purposes only”? We don’t know.

    Also the ticket request was stated as being a lottery, not a ticket request guarantee. Lottery implies a chance of winning and chance of losing. 99% still means you have 1% chance of losing. Don’t have to like it, but it is what it is.
  • Posts: 138
    Need to repost this, could be very key.

    Is this possibly what happened, moses-i?
    No, the rules said name on account needs to be the same, which they both are. My credit card also matches the name on both accounts. The only difference is that I have different emails. But my ticketmaster account email is literally my full name.
    if jah is the ship, we smile at the storm.

  • His email said "due to demand." Did you read this topic before that low energy attempt to explain?
    And we seen to have a confirmed case, that I reposted in this thread, of someone who received the same email but had a name-matching issue.
  • Posts: 9,825
    Get_Right said:
    I am suggesting that when they stuck their hand in the bag to pull out a name, his was not pulled.  Nobody really knows the process. Its a crapshoot and always has been. Pontificating the why is a waste of time.  
    That isn’t true, they have shared the process. All priority 1s get chosen before any priority 2s. At least that what they claimed before and stated this one is not different.
  • Posts: 10,892
    Could you simplify this, please?


    It's first come first serve.  The have so many tickets.  They go to people who select first priority first.  Only if there are any leftover, does 2nd priority get any.  Only if everyone in 2nd priority gets there orders filled, should it spill to 3rd, or 4th etc....

    The wierd case with the original poster is he chose best available and had it as his 1st choice.  Other people are getting those tickets in later rounds.   Ergo his order should of been filled, before any tickets spilled over to later rounds.

    My question is if the original poster ever changed his selection.   Presumably the system overwrites your original request if you put in a new one.  Maybe that glitched?
  • this knows everybody from other commets Posts: 31,808

    Thanks for reading this topic carefully before that long comment.  The odds have always been simple. And the odds were never before 99% for most shows. So simple explanation is the odds are wrong

    But that does not explain how 2 fans lost 4 shows total that were 99%, including first and second priority picks where others won tickets with 3rd and 4th picks.

    If you have statistical proof how that is a valid occurance in a random 99% draw, please share.



    We are overlooking the potential for user error and jumping to computer error.  I think the probabilities associated with human error are generally much higher than computer error.
    If we had a hundred fans having the same experience I might be more open to this.
    No way for us to know that the naming, the cards, the multiple submissions/checks on the odds...all sorts of things could have caused a small error which resulting in the poor folks not getting what they desired.

    This is not anything against those users, I just tend to trust computers processing correctly more than humans going through a number of steps in a process correctly.

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  • Posts: 7,853
    benjs said:
    Of all of the people saying they won, we've had two on this thread here saying they didn't. In the five pages since, one of them admitted they screwed up their re-entry and omitted Toronto. Again, it absolutely confounds me how people think Ticketmaster would go to great lengths to execute a dastardly plan to profit disproportionately this one time, and risk a severed relationship for every time forward and jump to this conclusion as the "most reasonable". I don't buy it for a second.

    FYI, those saying they're worried about people who selected Best Available not being selected - I selected BA for Toronto and won that as my first go. 

    I'm usually one who defends TM here and never said they have a "plan." I am saying it looks like an error. 
  • Posts: 228
    benjs said:
    Of all of the people saying they won, we've had two on this thread here saying they didn't. In the five pages since, one of them admitted they screwed up their re-entry and omitted Toronto. Again, it absolutely confounds me how people think Ticketmaster would go to great lengths to execute a dastardly plan to profit disproportionately this one time, and risk a severed relationship for every time forward and jump to this conclusion as the "most reasonable". I don't buy it for a second.

    FYI, those saying they're worried about people who selected Best Available not being selected - I selected BA for Toronto and won that as my first go. 
    Agree.......but.....I watched people receiving their 2nd (and in once case 3rd) priority Toronto BA confirmation email prior to me receiving my 1st priority Toronto BA confirmation.  And yes I was refreshing email. 

    That says to me that there was something more than just a simple emptying of the priority buckets.
  • Posts: 10,892

    His email said "due to demand." Did you read this topic before that low energy attempt to explain?

    To be fair, if it's an automated process of sending out that email it may or may not be correct.  It's a standard form email.. I never trust those :)
  • Toronto, ON Posts: 9,367
    ecdanc said:
    I don't think they have a dastardly plan. I do think they can and will fuck up. 
    If you've ever programmed or worked with programmers in the past, you know how it goes. There are variables input by users, processing done by systems based on the variables, and attempts to consider the variables to predict the outputs. A fuck-up on a platform means a failure to consider variables adequately or a failure to process in the correct way for that unique set of variables. Ultimately, there aren't enough variables at play here (or incidents reported) that make me suspicious of Ticketmaster failures - I more think this is a case of PEBCAK.
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    EV
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  • Posts: 1,814

    Thanks Jo 

    There is no way with one TO show the odds would be 99% coming from 37%. Perhaps they have a few thousand more tix this time but not enough to cover a 2nd show.

    But the inaccurate odds doesn't  explain how we have round 3 and 4 BA winners and round 1 and 2 BA losers
    Agreed. There was speculation during the signup period that the odds might work differently than many (most?) presumed, but if what you describe is true (and I don't have any good reason to doubt you) something got seriously fucked up.  
  • Posts: 10,892
    Has the original posters scenario been repeated?  Are there other people who lost out on TO that selected best available in round 1?
  • DC Posts: 94
    edited January 2020
    Now I'm curious how the "Best Available" option actually works...Do we actually know the "Best Available" is basically equivalent to just doing reserved. Maybe it went in this order GA --> Reserved --> Best Available. In this case once all GA only and reserved only names were drawn, then Best Available gets drawn and is given GA (if any left, unlikely) or Reserved.

    In this case it could be possible that lots of us who selected "Best Available as a, why not crapshoot for GA and then I'll just get reserved in the end" are actually lower down on the priority list for getting picked then we thought.

    All this said, it's clear that if you put a show Best Available as #1 priority and someone else had the same selection as #3 priority, the #1 should be logically get it over #3. Just speculating if we really know how this all worked this time around is all.
    Post edited by BRWilly on
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  • moses-i said:
    No, the rules said name on account needs to be the same, which they both are. My credit card also matches the name on both accounts. The only difference is that I have different emails. But my ticketmaster account email is literally my full name.
    Ok, then it's possible this is the issue. The data is likely checked by computer and that algorithm wouldn't be intelligent enough to know "oh, the email is his full name so it's ok".

    This is possibly just a simple error, not a systematic issue, and I would hope support will hook you up.
  • Posts: 1,849
    JBob87 said:
    This is the point that everyone explaining this a “bad luck” seems to be missing. Pretty cut and dry with how we know and have always known the lottery to work.
    +1
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  • Posts: 138
    Zod said:

    It's first come first serve.  The have so many tickets.  They go to people who select first priority first.  Only if there are any leftover, does 2nd priority get any.  Only if everyone in 2nd priority gets there orders filled, should it spill to 3rd, or 4th etc....

    The wierd case with the original poster is he chose best available and had it as his 1st choice.  Other people are getting those tickets in later rounds.   Ergo his order should of been filled, before any tickets spilled over to later rounds.

    My question is if the original poster ever changed his selection.   Presumably the system overwrites your original request if you put in a new one.  Maybe that glitched?
    Never changed my choices. Locked in day one and didn't look back.
    if jah is the ship, we smile at the storm.

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