Shut out once again. Ten Club, I would like an explanation

iOnlyownMymind · January 2020

PJNB said:

kristophed said:

Shit I messed up.

I added Hamilton after I sent in the Toronto request. Didn't realize I had to select Toronto again when I submitted the Hamilton show.

I have actually seen a handful of this happening which is really unfortunate. I am sure you will get tickets be patient!

Shouldn't he still have gotten the Hamilton show then?

PB11041 · January 2020

OceansJenny said:

PB11041 said:

Okay, just spit balling and also having a total panic attack.

What if, as a user you click on GA, then clicked on Reserved, which did trigger the BEST AVAILABLE, and in Ticketmasters system that assumed the choice to be only GA, ie it really was not a best available selection in their system, it just followed your first selection.

I can't fucking imagine they did not think that through, but it seems like the only plausible explanation to someone who HAD best available but essentially did it by selecting both the radio buttons vs just hitting the BA slider.

Which is almost certainly what I did which makes me sick to my stomach that I am going to lose.

No. They aren’t tracking your individual clicks. Take a breath.

I am breathing. Just panicking. Really, I am just trying to wrap my head around how someone could lose best available for 4 shows that had 99% odds, doesn't make sense.

BennyLaRue · January 2020

aidt17 said:

Side note my buddy didn’t have his Ticketmaster account in line with his 10 club account and his “loser” email said they just couldn’t fulfill his order. Not that he made a user error

Need to repost this, could be very key.

Is this possibly what happened, moses-i?

PP193448 · January 2020

jerparker20 said:

Get_Right said:

Lostpawn said:

Get_Right said:

The odds are BS and demand for this tour will be higher than ever. Demand exceeds supply which means that some people will not get tickets. That is all, there is your explanation.

That WOULD make sense... if TOR weren't his 1st choice, and others got in with TOR as their 3rd choice. So no, it's not an odds issue.

LOTTERY - a process whose success or outcome is governed by chance. Sometimes your name is called, sometimes it is not. It is not complicated.

Correct. Other unknown factors:

How many tickets per venue were actually allocated to the 10club. Were identical amounts allocated for each venue? Were more tickets secured for some venues and less at others?

How were the ticket odds actually calculated? How often were the odds being updated? Was there a large last minute submittal of ticket requests that would have caused the actual odds to be off at the moment of the draw and the site was not updated? How were submissions of “best available” classified in the odds, or were they even included in the odds calculation?

How were the ticket draws actually done? Let’s say there were 5,000 tickets per venue available. And they put 3000 tickets in the “first priority” draw. Those who had first priority, but not selected got bumped into “second priority” draw with 1000 tickets with all the people who had made that selection, and so on?

No one here actually knows how the draw went. No where in any communication was there language that everyone would be guaranteed tickets if the odds showed 99%. If someone really sleuthed around the ticket site they’d probably find language stating that the reflected odds may not be accurate or considered accurate.

sometimes people get lucky, sometimes things suck.

How do we know that the persons not selected as first priority in first round even got automatically bumped into the second round pot... If they didn’t, then they would never be chosen for that show in any subsequent rounds.

JBob87 · January 2020

PJNB said:

Get_Right said:

Lostpawn said:

Get_Right said:

Lostpawn said:

Get_Right said:

The odds are BS and demand for this tour will be higher than ever. Demand exceeds supply which means that some people will not get tickets. That is all, there is your explanation.

That WOULD make sense... if TOR weren't his 1st choice, and others got in with TOR as their 3rd choice. So no, it's not an odds issue.

LOTTERY - a process whose success or outcome is governed by chance. Sometimes your name is called, sometimes it is not. It is not complicated.

So you are suggesting the the priority that you put on your request is meaningless? That's the only way your idea of "he just didn't picked" would make any sense at all. I'm giving you the benefit of the doubt here.

I am suggesting that when they stuck their hand in the bag to pull out a name, his was not pulled. Nobody really knows the process. Its a crapshoot and always has been. Pontificating the why is a waste of time.

I get that and you really do never know but why are you ignoring how the system is supposed to work? Priority is priority and we choose some shows ahead of others for a reason. There is no way a 3rd pick for TO should win and a 1st pick loses. That is a broken system and should be fixed.

This is the point that everyone explaining this a “bad luck” seems to be missing. Pretty cut and dry with how we know and have always known the lottery to work.

IlliniGuy76 · January 2020

BennyLaRue said:

aidt17 said:

Side note my buddy didn’t have his Ticketmaster account in line with his 10 club account and his “loser” email said they just couldn’t fulfill his order. Not that he made a user error

Need to repost this, could be very key.

Is this possibly what happened, moses-i?

IF that's the case, as I just mentioned... no where in the rules did it state: Your 10c and Ticketmaster email addresses need to match as well as the exact first and last name between your two accounts - align those two or you may have issues... type thing. No where was that called out.

If you chose any of the shows that they haven't drawn yet, go in and make sure these are aligned

JojoRice · January 2020

Lerxst1992 said:

JojoRice said:

kristophed said:

Just looked again at the email I read this morning about not getting tickets. The email was only in reference to not getting tickets for the Hamilton show. It did not say anything about the Toronto show?

Anyone with a rejection email know if it states all the shows you selected in the email?

Each show is a separate email.

Hi Jo, thinking back to the 2016 odds the Canada shows didnt all have 99%?

I'm thinking the odds were off but that doesn't explain how there are winners in round 4 and losers in round 1

This is shaping up as a potential problem for everyone who thinks they "won" tickets yesterday

For 2016 odds...
Quebec 44/84
Ottawa 28/56
Toronto 11/37

PJNB · January 2020

jerparker20 said:

Get_Right said:

Lostpawn said:

Get_Right said:

The odds are BS and demand for this tour will be higher than ever. Demand exceeds supply which means that some people will not get tickets. That is all, there is your explanation.

That WOULD make sense... if TOR weren't his 1st choice, and others got in with TOR as their 3rd choice. So no, it's not an odds issue.

LOTTERY - a process whose success or outcome is governed by chance. Sometimes your name is called, sometimes it is not. It is not complicated.

Correct. Other unknown factors:

How many tickets per venue were actually allocated to the 10club. Were identical amounts allocated for each venue? Were more tickets secured for some venues and less at others?

How were the ticket odds actually calculated? How often were the odds being updated? Was there a large last minute submittal of ticket requests that would have caused the actual odds to be off at the moment of the draw and the site was not updated? How were submissions of “best available” classified in the odds, or were they even included in the odds calculation?

How were the ticket draws actually done? Let’s say there were 5,000 tickets per venue available. And they put 3000 tickets in the “first priority” draw. Those who had first priority, but not selected got bumped into “second priority” draw with 1000 tickets with all the people who had made that selection, and so on?

No one here actually knows how the draw went. No where in any communication was there language that everyone would be guaranteed tickets if the odds showed 99%. If someone really sleuthed around the ticket site they’d probably find language stating that the reflected odds may not be accurate or considered accurate.

sometimes people get lucky, sometimes things suck.

They do not do it that way. Why are we complicating things.

If there is 5000 pairs to be won and 10,000 people put in for them odds are at 50%

They draw first priority first (crazy I know). Lets say 4000 people put in as a first pick. All of those people are selected and win their show thus giving them all 100% true odds.

They then move on to second priority (crazy again I know) Lets say 4000 people put in for it as a second pick. Only 1000 pairs are left so only 25% of these people are going to win. Their true odds are 25% and the majority of the second picks lose out.

3rd and 4th get nothing since there are no more tickets left and their true odds are 0%.

Lerxst1992 · January 2020

jerparker20 said:

Get_Right said:

Lostpawn said:

Get_Right said:

The odds are BS and demand for this tour will be higher than ever. Demand exceeds supply which means that some people will not get tickets. That is all, there is your explanation.

That WOULD make sense... if TOR weren't his 1st choice, and others got in with TOR as their 3rd choice. So no, it's not an odds issue.

LOTTERY - a process whose success or outcome is governed by chance. Sometimes your name is called, sometimes it is not. It is not complicated.

Correct. Other unknown factors:

How many tickets per venue were actually allocated to the 10club. Were identical amounts allocated for each venue? Were more tickets secured for some venues and less at others?

How were the ticket odds actually calculated? How often were the odds being updated? Was there a large last minute submittal of ticket requests that would have caused the actual odds to be off at the moment of the draw and the site was not updated? How were submissions of “best available” classified in the odds, or were they even included in the odds calculation?

How were the ticket draws actually done? Let’s say there were 5,000 tickets per venue available. And they put 3000 tickets in the “first priority” draw. Those who had first priority, but not selected got bumped into “second priority” draw with 1000 tickets with all the people who had made that selection, and so on?

No one here actually knows how the draw went. No where in any communication was there language that everyone would be guaranteed tickets if the odds showed 99%. If someone really sleuthed around the ticket site they’d probably find language stating that the reflected odds may not be accurate or considered accurate.

sometimes people get lucky, sometimes things suck.

Thanks for reading this topic carefully before that long comment. The odds have always been simple. And the odds were never before 99% for most shows. So simple explanation is the odds are wrong

But that does not explain how 2 fans lost 4 shows total that were 99%, including first and second priority picks where others won tickets with 3rd and 4th picks.

If you have statistical proof how that is a valid occurance in a random 99% draw, please share.

jdizzle8291 · January 2020

PJNB said:

jerparker20 said:

Get_Right said:

Lostpawn said:

Get_Right said:

The odds are BS and demand for this tour will be higher than ever. Demand exceeds supply which means that some people will not get tickets. That is all, there is your explanation.

That WOULD make sense... if TOR weren't his 1st choice, and others got in with TOR as their 3rd choice. So no, it's not an odds issue.

LOTTERY - a process whose success or outcome is governed by chance. Sometimes your name is called, sometimes it is not. It is not complicated.

Correct. Other unknown factors:

How many tickets per venue were actually allocated to the 10club. Were identical amounts allocated for each venue? Were more tickets secured for some venues and less at others?

How were the ticket odds actually calculated? How often were the odds being updated? Was there a large last minute submittal of ticket requests that would have caused the actual odds to be off at the moment of the draw and the site was not updated? How were submissions of “best available” classified in the odds, or were they even included in the odds calculation?

How were the ticket draws actually done? Let’s say there were 5,000 tickets per venue available. And they put 3000 tickets in the “first priority” draw. Those who had first priority, but not selected got bumped into “second priority” draw with 1000 tickets with all the people who had made that selection, and so on?

No one here actually knows how the draw went. No where in any communication was there language that everyone would be guaranteed tickets if the odds showed 99%. If someone really sleuthed around the ticket site they’d probably find language stating that the reflected odds may not be accurate or considered accurate.

sometimes people get lucky, sometimes things suck.

They do not do it that way. Why are we complicating things.

If there is 5000 pairs to be won and 10,000 people put in for them odds are at 50%

They draw first priority first (crazy I know). Lets say 4000 people put in as a first pick. All of those people are selected and win their show thus giving them all 100% true odds.

They then move on to second priority (crazy again I know) Lets say 4000 people put in for it as a second pick. Only 1000 pairs are left so only 25% of these people are going to win. Their true odds are 25% and the majority of the second picks lose out.

3rd and 4th get nothing since there are no more tickets left and their true odds are 0%.

Could you simplify this, please?

aidt17 · January 2020

Step 2. On the resulting Ticket Request site, sign in to your Ticketmaster account, or create a new one if you don’t have one. Your name under your Ticketmaster account must match your name under your Ten Club membership account.

This was step 2 on the pre sale ticket info page.

Lerxst1992 · January 2020

Or it's a cc error on their end and they sent the wrong email.

Trying to come up with a explanation that does not involve an error on their end.

This is looking really bad for TM.

IlliniGuy76 · January 2020

aidt17 said:

Step 2. On the resulting Ticket Request site, sign in to your Ticketmaster account, or create a new one if you don’t have one. Your name under your Ticketmaster account must match your name under your Ten Club membership account.

This was step 2 on the pre sale ticket info page.

GULP

tdawe · January 2020

OceansJenny said:

PB11041 said:

Okay, just spit balling and also having a total panic attack.

What if, as a user you click on GA, then clicked on Reserved, which did trigger the BEST AVAILABLE, and in Ticketmasters system that assumed the choice to be only GA, ie it really was not a best available selection in their system, it just followed your first selection.

I can't fucking imagine they did not think that through, but it seems like the only plausible explanation to someone who HAD best available but essentially did it by selecting both the radio buttons vs just hitting the BA slider.

Which is almost certainly what I did which makes me sick to my stomach that I am going to lose.

No. They aren’t tracking your individual clicks. Take a breath.

This is obviously correct.

(But I also clicked GA and reserved separately instead of Best Available the first time through, then went back on Tuesday and completely redid my entry out of pure paranoia.)

Lerxst1992 · January 2020

aidt17 said:

Step 2. On the resulting Ticket Request site, sign in to your Ticketmaster account, or create a new one if you don’t have one. Your name under your Ticketmaster account must match your name under your Ten Club membership account.

This was step 2 on the pre sale ticket info page.

His email said "due to demand." Did you read this topic before that low energy attempt to explain?

benjs · January 2020

Lerxst1992 said:

Or it's a cc error on their end and they sent the wrong email.

Trying to come up with a explanation that does not involve an error on their end.

This is looking really bad for TM.

Of all of the people saying they won, we've had two on this thread here saying they didn't. In the five pages since, one of them admitted they screwed up their re-entry and omitted Toronto. Again, it absolutely confounds me how people think Ticketmaster would go to great lengths to execute a dastardly plan to profit disproportionately this one time, and risk a severed relationship for every time forward and jump to this conclusion as the "most reasonable". I don't buy it for a second.

FYI, those saying they're worried about people who selected Best Available not being selected - I selected BA for Toronto and won that as my first go.

ecdanc · January 2020

Lerxst1992 said:

Or it's a cc error on their end and they sent the wrong email.

Trying to come up with a explanation that does not involve an error on their end.

This is looking really bad for TM.

Indeed. So the real question is: how will 10c address it? Because I assume TM won't really care.

OceansJenny · January 2020

tdawe said:

OceansJenny said:

PB11041 said:

Okay, just spit balling and also having a total panic attack.

What if, as a user you click on GA, then clicked on Reserved, which did trigger the BEST AVAILABLE, and in Ticketmasters system that assumed the choice to be only GA, ie it really was not a best available selection in their system, it just followed your first selection.

I can't fucking imagine they did not think that through, but it seems like the only plausible explanation to someone who HAD best available but essentially did it by selecting both the radio buttons vs just hitting the BA slider.

Which is almost certainly what I did which makes me sick to my stomach that I am going to lose.

No. They aren’t tracking your individual clicks. Take a breath.

This is obviously correct.

(But I also clicked GA and reserved separately instead of Best Available the first time through, then went back on Tuesday and completely redid my entry out of pure paranoia.)

we are a crazy bunch, I love it.

RD81760 · January 2020

quick question if I put in for GA and reserved for MSG did I need to select Best Available too?

ecdanc · January 2020

benjs said:

Lerxst1992 said:

Or it's a cc error on their end and they sent the wrong email.

Trying to come up with a explanation that does not involve an error on their end.

This is looking really bad for TM.

Of all of the people saying they won, we've had two on this thread here saying they didn't. In the five pages since, one of them admitted they screwed up their re-entry and omitted Toronto. Again, it absolutely confounds me how people think Ticketmaster would go to great lengths to execute a dastardly plan to profit disproportionately this one time, and risk a severed relationship for every time forward and jump to this conclusion as the "most reasonable". I don't buy it for a second.

FYI, those saying they're worried about people who selected Best Available not being selected - I selected BA for Toronto and won that as my first go.

I don't think they have a dastardly plan. I do think they can and will fuck up.

Shut out once again. Ten Club, I would like an explanation

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