"Lightning Bolt" Vinyl Customer Service Information

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Comments

  • GoatboyGoatboy Posts: 509
    I got my replacement copy today, sounds good:) took about a week from the email saying it shipped.
  • morellomorello Auckland, New Zealand Posts: 6,210
    Still haven't got my original although others have been received here in NZ so hopefully mine isn't far away. :cry:
    <hr>
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    EV - Canberra, Newcastle & Sydney 1&2 2011
  • ikiTikiT USA Posts: 11,007
    replacement spins fine...glad my cover wasn't ripped.
    Bristow 05132010 to Amsterdam 2 06132018
  • Damn. I hope there's not a limited number of replacements. Really worried if my original ever arrives and it's damaged that I'll be stuck with it.
  • I haven't even received my first copy from the ten club yet. Gosh Darnit
  • Received my replacement vinyl a few days ago and then two days ago received another copy !

    considering that i was also gifted a vinyl from the volcom pop-up store, I am now sitting on (literally and figuratively) 4 copies of lightning bolt two of which have issues.

    I still have an extra vinyl (only comes with the sleeve) that i will be happy to give someone if they don't get a replacement vinyl

    P.S. i mailed UMG regarding the xtra vinyl and was told to keep it :fp:

    shellerizm wrote:
    I haven't even received my first copy from the ten club yet. Gosh Darnit
  • cosmikcosmik Posts: 26
    I ordered mine and Tenclub sent me this. Still haven't even received my first copy and I live in Florida. Anyone else get an email like this?

    hi,
    due to the manufacturing issue with the first pressing on Lightning Bolt, your order is being held until we can get a new shipment of vinyl.
    sorry for the delay.
    10c
  • cosmik wrote:
    I ordered mine and Tenclub sent me this. Still haven't even received my first copy and I live in Florida. Anyone else get an email like this?

    hi,
    due to the manufacturing issue with the first pressing on Lightning Bolt, your order is being held until we can get a new shipment of vinyl.
    sorry for the delay.
    10c

    So the first pressing will be collectable? :lol:
  • kramer73kramer73 Posts: 2,594
    cosmik wrote:
    I ordered mine and Tenclub sent me this. Still haven't even received my first copy and I live in Florida. Anyone else get an email like this?

    hi,
    due to the manufacturing issue with the first pressing on Lightning Bolt, your order is being held until we can get a new shipment of vinyl.
    sorry for the delay.
    10c

    yes
  • I now have 4 copies of LB on vinyl. 1 copy CD and 2 mp3 versions (1 from 10C and iTunes copy)

    No wonder their album was top on charts :lol:
  • dakatidakati Posts: 17
    I sent the given email address a message with the obvious circumstances, my name and address over two weeks ago, and I've yet to receive a replacement nor a response.

    What a complete a disaster.
  • I now have 4 copies of LB on vinyl. 1 copy CD and 2 mp3 versions (1 from 10C and iTunes copy)

    No wonder their album was top on charts :lol:

    Haha, no kidding.
    * Cincinnati, OH 8.20.2000 *
    * Cincinnati, OH 6.24.2006 *
    * Columbus, OH 5.6.2010 * Noblesville, IN 5.7.2010 *
    * East Troy, MI 9.4.2011 * East Troy, MI 9.5.2011 *
    * Pittsburgh, PA 10.11.2013 *
  • Sinnamin_GrrlSinnamin_Grrl Charlotte, NC Posts: 68
    dakati wrote:
    I sent the given email address a message with the obvious circumstances, my name and address over two weeks ago, and I've yet to receive a replacement nor a response.

    What a complete a disaster.


    I sent "shipping@tenclub" an email, since, we are on day 19 of waiting and I haven't received my original copy yet here in Canada... Ya know, your International Friendly neighbor to the north, not even separated by water............


    "INT CD presale orders began shipping 10/8/13 when we received stock from the manufacturer.
    INT VINYL presale began shipping 10/10/13 when we received stock from the manufacturer.
    Download links are in your order history. Click "VIEW" by order number and you'll find the links.
    Normal transit time is 10-14 business days. Please allow extra delivery time.
    10c"
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    Chicago, IL (Wrigley) Jul 19'13
    London, ON Canada Jul 16 '13
    Winnipeg, MB Sep 17 '11
    East Troy, WI (Alpine Valley) on Sep 4 '11 & Sep 5'11
    Philly PA (Spectrum) Oct 30 '09
    Vancouver, BC Canada Sep 25'09
    (Eddie Vedder Solo) Van BC Apr 2'08
    George WA (The Gorge) Jul 22'06
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    Vancouver, BC Canada Sep 2'05
    Vancouver, BC Canada July 19'98
    Gimli, MB Canada (SUNFEST) - Aug 14'93
  • F5AgainstOneF5AgainstOne New Hampshire, USA Posts: 1,462
    Got my replacement today.

    Skips? Gone
    Pops? Gone
    Static/Crackle? NOT Gone - Not terribly noticeable on the louder songs, very audible on the quiet songs.

    I cleaned the record first, used gruv glide removing static, it still sounds static-y though.

    I would have complained if this was the quality of first copy I received, though I probably would not have demanded a replacement. :?
    Oh well, still much much better than the original.
    EV Solo Boston 6/16/11
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    Worcester, MA 10/15/13
    Worcester, MA 10/16/13
    Hartford, CT 10/25/13
    Seattle, WA 12/06/13
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  • PJ_SoulPJ_Soul Vancouver, BC Posts: 49,473
    Got my replacement today.

    Skips? Gone
    Pops? Gone
    Static/Crackle? NOT Gone - Not terribly noticeable on the louder songs, very audible on the quiet songs.

    I cleaned the record first, used gruv glide removing static, it still sounds static-y though.

    I would have complained if this was the quality of first copy I received, though I probably would not have demanded a replacement. :?
    Oh well, still much much better than the original.
    :fp: If I can hear static on the replacements, I'm going to ask for a full refund.
    With all its sham, drudgery, and broken dreams, it is still a beautiful world. Be careful. Strive to be happy. ~ Desiderata
  • Got my replacement today. Looks and sounds great. It's a shame that this is how all of this has went, but at least I'm finally a happy customer. Let's learn something from this, okay Pearl Jam?
    * Cincinnati, OH 8.20.2000 *
    * Cincinnati, OH 6.24.2006 *
    * Columbus, OH 5.6.2010 * Noblesville, IN 5.7.2010 *
    * East Troy, MI 9.4.2011 * East Troy, MI 9.5.2011 *
    * Pittsburgh, PA 10.11.2013 *
  • BIGDaddyWilBIGDaddyWil Michigan Posts: 3,027
    Mine arrived today looks and sounds fantastic! Happy camper! :clap: :thumbup:
    Pine Knob Music Theatre - Jul 31, 1992 Crisler Arena - Mar 20, 1994
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  • Empty GlassEmpty Glass In Rob's shed Posts: 12,329
    Finally listened to my replacement....all is well. 8-)
    I've met Rob

    DEGENERATE FUK

    This place is dead

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  • terrym08terrym08 Posts: 370
    got my replacement vinyl today, then later received another email stating they were going to send out my replacement, so maybe I will get three as well. How does this company stay in business?
  • mikerlmikerl Posts: 580
    Got my replacement today, have not played it yet. I did not get a sleeve replacement, which sucks.
    Hartford 1996, Hartford 1998, Mansfield 1 1998, Mansfield 1 2000, Mansfield 2 2000, Albany 2003, MSG 2 2003, Mansfield 3 2003, Boston 2 2004, Albany 2006, Boston 2 2006, Mansfield 2 2008, Boston 2010, Worcester 1 2013, Worcester 2 2013
  • JWPearlJWPearl Posts: 19,893
    PJ_Soul wrote:
    Got my replacement today.

    Skips? Gone
    Pops? Gone
    Static/Crackle? NOT Gone - Not terribly noticeable on the louder songs, very audible on the quiet songs.

    I cleaned the record first, used gruv glide removing static, it still sounds static-y though.

    I would have complained if this was the quality of first copy I received, though I probably would not have demanded a replacement. :?
    Oh well, still much much better than the original.
    :fp: If I can hear static on the replacements, I'm going to ask for a full refund.
    I feel for you.I hope you don't lose your love for the Pearl Jam because of all of this.
  • BigdaBigda Posts: 469
    mr_canada wrote:
    cosmik wrote:
    I ordered mine and Tenclub sent me this. Still haven't even received my first copy and I live in Florida. Anyone else get an email like this?

    hi,
    due to the manufacturing issue with the first pressing on Lightning Bolt, your order is being held until we can get a new shipment of vinyl.
    sorry for the delay.
    10c

    So the first pressing will be collectable? :lol:

    i bet it will! there will have to be some folks looking for sealed 1st press in not too distant future. plus this thrill: is it the red one inside?:)
    _____________________________
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  • silver39silver39 Columbus, Ohio Posts: 1,346
    How long do you have to call them and get a replacement? We are in process of moving and our record player is all packed up. So I wont be able to check the record for like another 2 weeks.....will it be too late??
    "I'll ride the wave,Where it takes me, I'll hold the pain, Release me"
    "I'm not about to give thanks or appologize"
    "Caught a bolt of lighting, cursed the day he let it go"
  • pdalowskypdalowsky Doncaster,UK Posts: 14,664
    silver39 wrote:
    How long do you have to call them and get a replacement? We are in process of moving and our record player is all packed up. So I wont be able to check the record for like another 2 weeks.....will it be too late??

    haven't heard any time limits at all.

    plenty of folk, me included, haven't received the first copy yet so I imagine you are good for some time yet
  • dakati wrote:
    I sent the given email address a message with the obvious circumstances, my name and address over two weeks ago, and I've yet to receive a replacement nor a response.

    What a complete a disaster.
    I sent my e-mail Monday and yesterday got an e-mail back (after the address e-mail) about a replacement being sent out "early next week". If I were you I would send another e-mail incase you were lost in the rush.
  • PP193448PP193448 Here Posts: 4,281
    silver39 wrote:
    How long do you have to call them and get a replacement? We are in process of moving and our record player is all packed up. So I wont be able to check the record for like another 2 weeks.....will it be too late??

    When I emailed the customer service rep, I stated that one of the 3 LPs I had ordered (1 for friend 2 for me), had big scratch on it but the other 2 looked OK. Hadn't listened to any of them. Told her that I definitely needed 1 replacement. She suggested that I had better get all 3 replaced just in case they didn't sound good, because she didn't know how long they would honor the replacements. You better get replacement now.
    2006 Clev,Pitt; 2008 NY MSGx2; 2010 Columbus; 2012 Missoula; 2013 Phoenix,Vancouver,Seattle; 2014 Cincy; 2016 Lex, Wrigley 1&2; 2018 Wrigley 1&2; 2022 Louisville
  • silver39silver39 Columbus, Ohio Posts: 1,346
    PP193448 wrote:
    silver39 wrote:
    How long do you have to call them and get a replacement? We are in process of moving and our record player is all packed up. So I wont be able to check the record for like another 2 weeks.....will it be too late??

    When I emailed the customer service rep, I stated that one of the 3 LPs I had ordered (1 for friend 2 for me), had big scratch on it but the other 2 looked OK. Hadn't listened to any of them. Told her that I definitely needed 1 replacement. She suggested that I had better get all 3 replaced just in case they didn't sound good, because she didn't know how long they would honor the replacements. You better get replacement now.


    We are literally moving in 2 days so I hope they can honor it for at least another week :-)
    "I'll ride the wave,Where it takes me, I'll hold the pain, Release me"
    "I'm not about to give thanks or appologize"
    "Caught a bolt of lighting, cursed the day he let it go"
  • stukatzstukatz Posts: 110
    dirtybo0ts wrote:
    Has anyone in Canada still not received their vinyl copy? I pre-ordered both the vinyl and CD the first day it was available and the CD came 2 weeks ago, still no vinyl. I know the vinyl will ship package vs letter for the CD, but still...shipping notification came out the same day. Worried if it is defective I will miss the chance to get a replacement.


    i'm in the same boat...i'm in Bolton, Ontario and still nothing. i have read that some in the Toronto area have received theirs, but nothing north of TO
  • cosmik wrote:
    I ordered mine and Tenclub sent me this. Still haven't even received my first copy and I live in Florida. Anyone else get an email like this?

    hi,
    due to the manufacturing issue with the first pressing on Lightning Bolt, your order is being held until we can get a new shipment of vinyl.
    sorry for the delay.
    10c

    I've received no communication from them, other than the e-mail weeks ago to say it shipped. :fp:

    I have a feeling my original copy has disappeared...
  • Just received this.

    Thanks for the info...like I didn't know this already :fp:

    INT CD presale orders began shipping 10/8/13 when we received stock from the manufacturer.

    INT VINYL presale began shipping 10/10/13 when we received stock from the manufacturer.

    Download links are in your order history. Click "VIEW" by order number and you'll find the links.

    Normal transit time is 10-14 business days. Please allow extra delivery time.
    10c
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