"Lightning Bolt" Vinyl Customer Service Information

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Comments

  • Riot_Mac
    Riot_Mac Posts: 473
    JonnyPistachio wrote:
    Riot_Mac wrote:
    I am debating on returning mine. The packaging is in perfect condition and so is the record for the most part. There are just a few songs with louder than normal random pops. Do you guys think it I should still return it?

    I'd say if there is any point you are listening and you are conscious of the pops, then it is hindering your listening experience. Basically, if you're thinking about it, then the purpose of the record has been compromised. And by the way, you dont have to return it...just email with proof of purchase.
    JMarksCLE wrote:
    I just got my replacement vinyl in the mail. That was a LOT faster than I expected!

    Was it the entire package? or just record?

    Thanks man!
    "hear my name, take a good look, this could be the day."
  • ldatspj
    ldatspj Posts: 91
    superfuzz30 wrote:
    Well when I first sent my email I included my addy.They did let me know on Friday that it would be coming out to me next week just like a lot of others have stated.
    I just set up a ups mychoice where would i look to see if they sent my vinyl? Just wondering since you stated you would ve known if you hadn t checked ups mychoice? I looked under history but no activity. Thanks![/quote]


    Well once you sign up it tells you any UPS delivery you have coming. It sends you an email the day before you recieve it.[/quote]


    Cool, thanks again!!!!!
  • october22
    october22 Posts: 2,533
    ldatspj wrote:
    superfuzz30 wrote:
    Well when I first sent my email I included my addy.They did let me know on Friday that it would be coming out to me next week just like a lot of others have stated.
    I just set up a ups mychoice where would i look to see if they sent my vinyl? Just wondering since you stated you would ve known if you hadn t checked ups mychoice? I looked under history but no activity. Thanks!


    Well once you sign up it tells you any UPS delivery you have coming. It sends you an email the day before you recieve it.[/quote]


    Cool, thanks again!!!!![/quote]

    I think that's just if you upgrade to premium or whatever they call it, no?
  • Spoken
    Spoken Posts: 1,499
    Anyone want & need a new sleeve & cover because of damage. like me?
  • capthowdy1027
    capthowdy1027 Posts: 3,270
    october22 wrote:
    JMarksCLE wrote:
    Black vinyl in a white sleeve, inside a black cardboard sleeve with holes on both sides, shrink wrapped.

    Pictures:

    http://cellardoorcle.com/site/wp-content/uploads/2013/10/20131029_131849.jpg

    http://cellardoorcle.com/site/wp-content/uploads/2013/10/20131029_131858.jpg

    totally flippable.


    Yup. These will be on eBay as "Sealed Repress" without a doubt.
    * Cincinnati, OH 8.20.2000 *
    * Cincinnati, OH 6.24.2006 *
    * Columbus, OH 5.6.2010 * Noblesville, IN 5.7.2010 *
    * East Troy, MI 9.4.2011 * East Troy, MI 9.5.2011 *
    * Pittsburgh, PA 10.11.2013 *
  • superfuzz30
    superfuzz30 Posts: 419
    october22 wrote:
    ldatspj wrote:
    superfuzz30 wrote:
    Well when I first sent my email I included my addy.They did let me know on Friday that it would be coming out to me next week just like a lot of others have stated.
    I just set up a ups mychoice where would i look to see if they sent my vinyl? Just wondering since you stated you would ve known if you hadn t checked ups mychoice? I looked under history but no activity. Thanks!


    Well once you sign up it tells you any UPS delivery you have coming. It sends you an email the day before you recieve it.


    Cool, thanks again!!!!![/quote]

    I think that's just if you upgrade to premium or whatever they call it, no?[/quote]


    I wondered that myself, haha. I signed up for it quite a while ago, but I can tell you I never paid a dime for anything.
  • october22
    october22 Posts: 2,533
    capthowdy1027 wrote:
    october22 wrote:
    JMarksCLE wrote:
    Black vinyl in a white sleeve, inside a black cardboard sleeve with holes on both sides, shrink wrapped.

    Pictures:

    http://cellardoorcle.com/site/wp-content/uploads/2013/10/20131029_131849.jpg

    http://cellardoorcle.com/site/wp-content/uploads/2013/10/20131029_131858.jpg

    totally flippable.


    Yup. These will be on eBay as "Sealed Repress" without a doubt.

    Seriously, I bet people just play the originals and keep these sealed. Hell, it's tempting depending on how bad your copy is.
  • october22
    october22 Posts: 2,533
    superfuzz30 wrote:

    I wondered that myself, haha. I signed up for it quite a while ago, but I can tell you I never paid a dime for anything.

    nice, maybe you're grandfathered in :)
  • jeff2040
    jeff2040 Des Moines, IA Posts: 1,619
    I sent them my address last Thursday and I haven't heard anything back from them yet. Should I contact them again or should I just expect my vinyl to show up?
    Sometimes you find yourself
    Having to put all your faith
    In no faith
  • october22
    october22 Posts: 2,533
    jeff2040 wrote:
    I sent them my address last Thursday and I haven't heard anything back from them yet. Should I contact them again or should I just expect my vinyl to show up?

    No one really knows yet. I followed up after not hearing anything and then they responded saying a replacement was on it's way. I do feel like they're sending them out without necessarily responding though.
  • drummerboy_73
    drummerboy_73 Las Vegas, NV Posts: 2,011
    I sent my initial e-mail on 10/23 and received a response on 10/24 asking for my shipping address and letting me know they would keep me updated. I haven't received anything or a confirmation that they've shipped a replacement yet, and don't see anything on My UPS. Sent another e-mail asking for an update.
    Osaka, Japan (2/21/95), San Diego (7/10/98), Las Vegas (10/22/00), San Diego (10/25/00), Las Vegas (6/6/03), Las Vegas (7/6/06), Los Angeles (7/9/06), VH1 Rock Honors (7/12/08), Ed Solo (7/8/11), Ed Solo (11/1/12), Los Angeles (11/23/13)
  • pjsimp
    pjsimp Posts: 44
    sent them my address on the 25th of October and didn't get any replies from email. today, UPs man rings my doorbell with the record. he just sat it by the door but we were home so got it right away. i'm going to spin it soon to see how it works. :D:D:D:D:D:D:D
  • SomethingCreative
    SomethingCreative Kazoo, MI Posts: 3,413
    How do they sound???
    "Well, I think this band is incapable of sucking."
    -my dad after hearing Not for You for the first time on SNL .
  • jack cameron
    jack cameron Sydney Posts: 341
    QUESTION!: Where do I get the receipt number to send for my replacement? Is it under my 'Order History' on pearljam.com?
    Pearl Jam: 11/02/03 • 13/02/03 • 18/02/03 • 07/11/06 • 13/11/06 • 16/11/06 • 18/11/06 • 19/11/06 • 20/11/09 • 22/11/09 • 26/01/14
    Eddie Vedder: 15/03/11 • 16/03/11 • 18/03/11 • 19/03/11 • 11/02/14 • 12/02/14
  • Primal
    Primal Posts: 41
    jack cameron wrote:
    QUESTION!: Where do I get the receipt number to send for my replacement? Is it under my 'Order History' on pearljam.com?
    Shipping confirmation Email they sent out
  • perfectlefts14
    perfectlefts14 Posts: 2,079
    I emailed them on Wed the 23rd, the first day, and on the 27th and have not heard back from them at all. I'm starting to get pissed and hope the replacement arrives soon, or at least hear back from them.
    Tell the captain
    'This boats not safe
    And we're drowning.'
  • Out of My Mind and Time
    Out of My Mind and Time Posts: 1,333
    pjsimp wrote:
    sent them my address on the 25th of October and didn't get any replies from email. today, UPs man rings my doorbell with the record. he just sat it by the door but we were home so got it right away. i'm going to spin it soon to see how it works. :D:D:D:D:D:D:D


    and???? :corn:
  • perfectlefts14
    perfectlefts14 Posts: 2,079
    perfectlefts14 wrote:
    I emailed them on Wed the 23rd, the first day, and on the 27th and have not heard back from them at all. I'm starting to get pissed and hope the replacement arrives soon, or at least hear back from them.
    As soon as I posted this I get an email saying not all vinyl is damaged and to send pictures. This is a fucking joke! It seems to me that almost ALL the first pressings were fucked up like mine, and I just hope the pictures do it justice.
    Tell the captain
    'This boats not safe
    And we're drowning.'
  • capthowdy1027
    capthowdy1027 Posts: 3,270
    Emailed them yesterday morning, just got a reply. Mine was bought at a record store and they didn't ask for any proof of purchase or photos but my replacement will be sent early next week. Sounds
    Like they've got this shit together pretty good. Kudos.
    * Cincinnati, OH 8.20.2000 *
    * Cincinnati, OH 6.24.2006 *
    * Columbus, OH 5.6.2010 * Noblesville, IN 5.7.2010 *
    * East Troy, MI 9.4.2011 * East Troy, MI 9.5.2011 *
    * Pittsburgh, PA 10.11.2013 *
  • Gern Blansten
    Gern Blansten Mar-A-Lago Posts: 22,350
    Got my replacement today. I'm not sure if they confirmed my purchase with 10c or not but I only gave them my address with the initial request.

    It came in a plain black sleeve
    Remember the Thomas Nine !! (10/02/2018)
    The Golden Age is 2 months away. And guess what….. you’re gonna love it! (teskeinc 11.19.24)

    1998: Noblesville; 2003: Noblesville; 2009: EV Nashville, Chicago, Chicago
    2010: St Louis, Columbus, Noblesville; 2011: EV Chicago, East Troy, East Troy
    2013: London ON, Wrigley; 2014: Cincy, St Louis, Moline (NO CODE)
    2016: Lexington, Wrigley #1; 2018: Wrigley, Wrigley, Boston, Boston
    2020: Oakland, Oakland:  2021: EV Ohana, Ohana, Ohana, Ohana
    2022: Oakland, Oakland, Nashville, Louisville; 2023: Chicago, Chicago, Noblesville
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