"Lightning Bolt" Vinyl Customer Service Information

landingonwater wrote:

I sent them an initial e-mail with my issues. I included my address in that original e-mail. Have yet to hear anything. Think they just might not be replying because I gave them my info up front? This is such a fuck of clusters. :fp:

I did the same, and have not heard anything either. Keep us updated if they back to you and Ill do the same!

Just got this email:

We have received your E-Mail and apologize for the inconvenience. A replacement vinyl will be sent to you early next week.

Thank you for your patience.

UMG Customer Service.

Father Hubbard wrote:

Father Hubbard wrote:

landingonwater wrote:

I sent them an initial e-mail with my issues. I included my address in that original e-mail. Have yet to hear anything. Think they just might not be replying because I gave them my info up front? This is such a fuck of clusters. :fp:

I did the same, and have not heard anything either. Keep us updated if they back to you and Ill do the same!

Just got this:

We have received your E-Mail and apologize for the inconvenience. A replacement vinyl will be sent to you early next week.

I sent mine on Wednesday, and finally got that response. They're getting to them!

Also for the record, I gave my address and said the local record store I bought it from, and that's all they needed from me. So if you got yours locally and it wouldn't play, looks like they're sending those people replacements too. Yay!

I emailed them Friday at 11:44am, got a reply today at 12:52pm from a Michael Staudt:

As soon as we receive new stock, we will ship you out a new copy.
-Mike

My original email included the following:
-Description of the defects
-10C Product description (i.e. "Pearl Jam 10C Version Lightning Bolt vinyl LP")
-10C Product # (i.e. "6371")
-Order date
-10C Order #
-Shipping/billing (same for me)
-Phone

I also mentioned that 10C instructed us to contact them directly for a replacement. Hope this info helps others.

october22 wrote:

I assume they're cross referencing the names of people who purchased through 10C because they didn't ask for any pictures or proof of purchase from me. I emailed them about the condition of the vinyl, they asked for my address and said they're sending a replacement early next week.

They're replacing the one I bought at the Philly 2 gig without any proof of purchase.

I wish I would have noticed this earlier. I emailed them this morning, but haven't got a reply yet. I bought mine at a record store about a week after it was released but I have no idea where the receipt is, probably in the garbage most likely or didn't even ask for one. Mine skips a couple times and has a good amount of hissing at the beginning of the record, so I don't know how I can prove that with a photo. Hopefully it just all works out. It's a bummer that releasing a new record has been such a disaster. Pearl Jam is the reason I started buying vinyl a couple years ago, it's a shame that they can't do a better job than this. 10 Club is really dropping the ball as an actual business, I honestly think. I'm not a long time member or anything but it's becoming really hard to justify spending the money each year. I hope it gets better.

I recieved mine on the 23rd. same story, glue, pops, skips, badly warped, etc.
emailed umusic that night WITH my name, address, phone number, 10club # and description of issue. got a reply today, 10/28/13:

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copied from umiusics email

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We have received your E-Mail and apologize for the inconvenience. A replacement vinyl will be sent to you early next week.

Thank you for your patience.

UMG Customer Service.

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end copy

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I will inform you all when i get the replacement and what shape its in when it arrives. so far everyone is doing all the right things.

anakin_pdx wrote:

Deadman wrote:

So I emailed 2x last week, but have got no reply back. Anyone else not get a reply after several days?

Don't worry. They just got flooded with e-mails. I e-mailed the first day we knew about it last Wednesday and I just got a reply today saying it will be shipping out next week.

Cool.

THIS IS UNBELIEVABLE!!!!!!!!!!!! My latest reply from UMG:

Please provide us with pictures of the damages. Once we receive the pictures it will take several weeks for the replacement to be shipped.


UMG Customer Service.

SEVERAL WEEKS!!!?!? I just got mine last Friday! So much for Pre Order!?! By the Way, preordered the Arcade Fire album "Reflektor", and received that today and release date is tomorrow!!!That's how this is supposed to work! Yet to be seen if their high quality and delicate packaging have produced defective vinyls....... Nice to know that I'll get my replacement PJ sometime in November.....probably have a nice 4-5 day layover again in Auburn, WA.

Not Cool Guys

PH20 wrote:

I sent the e-mail on Friday stating that I would need a replacement lp, inner sleeve and jacket, and just got this response.

"We have received your E-Mail and apologize for the inconvenience. A replacement vinyl will be sent to you early next week.
Universal is only replacing the LP not the cover. If you need a new cover please contact 10 club.

Thank you for your patience.

UMG Customer Service."

Has anyone contacted 10C ????