"Lightning Bolt" Vinyl Customer Service Information

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Comments

  • vaggar99
    vaggar99 San Diego USA Posts: 3,431
    HesCalledDyer wrote:
    Emailed yesterday morning. No response yet but I'm sure they're extremely busy.

    They will likely get back to on Monday. Seems like they have about 1 business day turnaround time right now
  • HesCalledDyer
    HesCalledDyer Maryland Posts: 16,491
    jamofpearls wrote:
    I'm beginning to get really confused about what was a 10C exclusive on this Vinyl.
    I ordered the 10C version, of course.
    I got in mine:
    1. Black Vinyl (damaged)
    2. Lyric Book
    3. Sticker Sheet
    4. MP3 Download Code, (which was already in my account section on release day for preordering.

    So, was mine an actual 10C version?

    That's exactly what I got, and I ordered the 10C version. No postcard for me. My guess is they were randomly inserted like the Jeff Ament Tone picks.
    Star Lake 00 / Pittsburgh 03 / State College 03 / Bristow 03 / Cleveland 06 / Camden II 06 / DC 08 / Pittsburgh 13 / Baltimore 13 / Charlottesville 13 / Cincinnati 14 / St. Paul 14 / Hampton 16 / Wrigley I 16 / Wrigley II 16 / Baltimore 20 / Camden 22 / Baltimore 24 / Raleigh I 25 / Raleigh II 25 / Pittsburgh I 25
  • WashMyLove
    WashMyLove Posts: 804
    I haven't been to work since I've been sick. The album is probably there waiting for me. Monday when I get home, I'll listen to it and check it out if there's any damage :roll:
  • thebends9
    thebends9 Posts: 521
    Was anyone else's vinyl jacket mangled? Mine was badly damaged...is UMG sending out new jackets or am I SOL?
    '98 - MSG 
    '00 - Jones Beach (x2)
    '03 - Nassau Coliseum/Tweeter Center/ MSG (x2)
    '04 - Reading, PA
    '05 - Wachovia Center
    '06 - Irving Plaza; Continental Airlines Arena (x2)
    '08 - MSG (x2); Beacon Theater
    '09 - Philly Spectrum (x2)
    '10 - XL Center; Prudential Center; MSG (x2)
    '11 - Alpine Valley (x2)
    '12 - Made In America
    '13 - Wrigley Field; DCU Center; Barclay Center (x2); Wells Fargo Center; XL Center
    '15 - Ed Sullivan Theater
    '16 - MSG (x2)
    '17 - Barclay Center (R&RHOF)
    '18 - Fenway Park
    '22 - MSG
    '24 - MSG (x2)
  • SomethingCreative
    SomethingCreative Kazoo, MI Posts: 3,412
    thebends9 wrote:
    Was anyone else's vinyl jacket mangled? Mine was badly damaged...is UMG sending out new jackets or am I SOL?

    UMG is only sending out the vinyl, apparently you'll have to take it up with tenclub
    "Well, I think this band is incapable of sucking."
    -my dad after hearing Not for You for the first time on SNL .
  • dayday
    dayday Michigan, USA Posts: 93
    SomethingCreative wrote:
    thebends9 wrote:
    Was anyone else's vinyl jacket mangled? Mine was badly damaged...is UMG sending out new jackets or am I SOL?

    UMG is only sending out the vinyl, apparently you'll have to take it up with tenclub


    my jacket and sleeve were damaged as well. when i got an e-mail reply from UMG that they'd be sending me a replacement vinyl, they asked me to send pictures of the damage and they'd "look into it". i sent the pics, now the ball is in their court. if they can't help me on a new jacket and sleeve, then i'll contact tenclub.
    "i'll ride the wave~where it takes me"

    Detroit, Michigan 08-01-1992
    Charleston, South Carolina 10-05-1996
    East Lansing, Michigan 08-18-1998
    Auburn Hills, Michigan 08-23-1998
    Greenville, South Carolina 09-04-1998
    Auburn Hills, Michigan 10-07-2000
    Clarkston, Michigan 06-25-2003
    Clarkston, Michigan 06-26-2003
    Grand Rapids, Michigan 10-03-2004
    Grand Rapids, Michigan 05-19-2006
    Chicago, Illinois 08-05-2007
    Detroit, Michigan 10-16-2014
    Chicago, Illinois 09-07-2023
  • Tomilol
    Tomilol Posts: 3
    Hi, this is my first post ever here.. bummed that it concerns such a matter. Still haven't received my copy here in Poland. Dissapointed that it will probably arrive damaged.. I've sent a question today concerning the shipping, hope that it'll arrive really soon. Then they will deal with my damages. Greetings to all!
  • Spoken
    Spoken Posts: 1,499
    Man, I really need a replacement for sleeve and vinyl....
    I hope this won't be a problem....
  • FR181798
    FR181798 Posts: 2,166
    Theyve actually changed the statement on the homepage about damaged/faulty LBs. Goes into more details about damaged sleeves etc and what to do. 4-6 weeks for new sleeves but vinyl starts shipping on 28th. if only mine had arrived.
  • Spoken
    Spoken Posts: 1,499
    Hope to get the email tomorrow..
  • joeybuckets
    joeybuckets Posts: 511
    I can't wait to get the repressed/corrected vinyl this week!
    6.19.08 Camden 1
    6.24.08 MSG 1
    8.05.08 EV NYC 2 (3rd Row)
    5.18.10 Newark
    5.20.10 MSG 1
    5.21.10 MSG 2
    6.21.11 Beacon Theatre,NYC
    6.22.11 Beacon Theatre,NYC
    9.02.12 Made In America Festival, Philly
    10.18.13 Barclays Brooklyn,NY
    10.19.13 Barclays Brooklyn,NY
  • JWPearl
    JWPearl Posts: 19,893
    Im not sure i want to order vinyl online now, with all the damage its rockets science to be better ordering from music stores i think? Any ideas? Or would the store be just the same? :corn:
  • JB128716
    JB128716 Posts: 2,064
    I wonder how people that bought an LP with cash at the shows can prove they bought it (besides taking a picture of it and going look).
    92 - Orlando
    03 - Tampa
    08 - Tampa
    12 - DeLuna Fest, EV Orlando 1 & 2, EV Ft Lauderdale 1 & 2
    13 - Wrigley!!! ,Brooklyn 1 & 2, Hartford, OKC, Seattle
    14 - Leeds, Milton Keynes, St Louis
    16 - Ft Lauderdale, Miami, Tampa, Jacksonville, Wrigley 1 & 2
  • KN116254
    KN116254 Posts: 26
    I bought my at Philly 1 and they have simply asked for my address. Will be glad to send a picture if needed but they have not asked yet.
  • JonnyPistachio
    JonnyPistachio Florida Posts: 10,219
    Well, my sleeve is torn and the inner seam is split. And it appears that only Pendulum has some crackling and popping. I was going to just let it go, but I sent an email anyways.
    Pick up my debut novel here on amazon: Jonny Bails Floatin (in paperback) (also available on Kindle for $2.99)
  • october22
    october22 Posts: 2,533
    I assume they're cross referencing the names of people who purchased through 10C because they didn't ask for any pictures or proof of purchase from me. I emailed them about the condition of the vinyl, they asked for my address and said they're sending a replacement early next week.
  • landingonwater
    landingonwater Posts: 325
    I sent them an initial e-mail with my issues. I included my address in that original e-mail. Have yet to hear anything. Think they just might not be replying because I gave them my info up front? This is such a fuck of clusters. :fp:
  • PatrickBateman
    PatrickBateman Posts: 2,243
    jonnypistachio, mine is almost same...there are what looks like four finger print marks on side A and one on B but looks like they were wearing snadpaper gloves.....Sirens and Pendulum are all crapped up on mine where the scratches are the worst. and sticker sheet was bent up...sent first email with just issue, heard nothing, then resent with copy of my order
    If a man speaks in a forest and there is no woman around to hear him, is he still wrong?
  • dayday
    dayday Michigan, USA Posts: 93
    landingonwater wrote:
    I sent them an initial e-mail with my issues. I included my address in that original e-mail. Have yet to hear anything. Think they just might not be replying because I gave them my info up front? This is such a fuck of clusters. :fp:

    i did as you did and included my shipping info in my initial e-mail. they have replied and said a new vinyl will be shipped. they then requested pics of the jacket and sleeve damage and said they'd look into it.
    i'm confident everything will work out, in time.
    "i'll ride the wave~where it takes me"

    Detroit, Michigan 08-01-1992
    Charleston, South Carolina 10-05-1996
    East Lansing, Michigan 08-18-1998
    Auburn Hills, Michigan 08-23-1998
    Greenville, South Carolina 09-04-1998
    Auburn Hills, Michigan 10-07-2000
    Clarkston, Michigan 06-25-2003
    Clarkston, Michigan 06-26-2003
    Grand Rapids, Michigan 10-03-2004
    Grand Rapids, Michigan 05-19-2006
    Chicago, Illinois 08-05-2007
    Detroit, Michigan 10-16-2014
    Chicago, Illinois 09-07-2023
  • Leezestarr313
    Leezestarr313 Temple of the cat Posts: 14,444
    They requested my mailing address, but haven't gotten back to me so far. :corn:
    Please, Pearl Jam, consider a Benaroya Hall vinyl reissue! http://community.pearljam.com/discussion/148993/please-pearl-jam-consider-a-vinyl-benaroya-hall-re-issue


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