"Lightning Bolt" Vinyl Customer Service Information

12357…47

Comments

  • Las Vegas, NV Posts: 2,011
    dimitrispearljam wrote:
    show previous quotes
    hey buddy,did u get any answer?and what u wrote?
    you wrote your shipping adress?your infos?or just describe the problem you copy of vinyl has?

    Sent my e-mail about 4 hours ago. Here's what I wrote:

    Good Afternoon,
    I am sending an e-mail regarding the condition of my Pearl Jam LIGHTNING BOLT vinyl LP as directed by the TEN CLUB, from where I purchased it on July 29, Order ######.

    First glance revealed lots of dust and debris all over it. It is also streaked with some type of residue. VERY ROUGH EDGES. Also 4 - 5 small indentations near the edge. Looks almost like some kind of sharp object like a tack or nail hit it.

    Please advise how to obtain replacement copy at your earliest convenience.
    Thank You!

    I didn't give them any other personal information yet. I want to see what their response time and instructions will be first. Maybe a little paranoid, but I just want to see how this plays out one step at a time...
    Osaka, Japan (2/21/95), San Diego (7/10/98), Las Vegas (10/22/00), San Diego (10/25/00), Las Vegas (6/6/03), Las Vegas (7/6/06), Los Angeles (7/9/06), VH1 Rock Honors (7/12/08), Ed Solo (7/8/11), Ed Solo (11/1/12), Los Angeles (11/23/13)
  • Auckland, New Zealand Posts: 6,217
    Empty Glass wrote:
    I can't figure how they'll start shipping next week. This dude isn't going to get thru all the emails this week. Are new one's even pressed? (I guess so if they'll start shipping). I guess I'll get my answers soon. My email has been sent, I'll see where that gets me.
    dimitrispearljam wrote:
    show previous quotes
    ok,thanks,ill wait this to arrive and ill include all the infos if there is problem with my copy for save time..i hope isnt too late or there is a time frame for sent this mail when arrive my order here
    Dimi, if you receive a faulty product & contact them to replace it I don't think they can say 'you didn't e-mail us in time'. If it's faulty product they must replace it. Mine hasn't arrived yet either although going on how long Vault #3 took after I received the shipping e-mail I'm expecting it next week. I'm still hoping it'll be ok of course.
    <hr>
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    EV - Canberra, Newcastle & Sydney 1&2 2011
  • Posts: 41
    morello wrote:
    Dimi, if you receive a faulty product & contact them to replace it I don't think they can say 'you didn't e-mail us in time'. If it's faulty product they must replace it. Mine hasn't arrived yet either although going on how long Vault #3 took after I received the shipping e-mail I'm expecting it next week. I'm still hoping it'll be ok of course.
    Next week? I'm hoping before Labour Weekend...
  • Mar-A-Lago Posts: 22,177
    Maybe it's me but we bought the vinyl right here. Why can't we get it fixed right here?

    It's like going to Best Buy to buy a TV, getting it home and finding out it's broken and then having to contact the manufacturer to resolve the problem.

    c'mon man
    Remember the Thomas Nine !! (10/02/2018)
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  • Posts: 139,725
    Gern Blansten wrote:
    Maybe it's me but we bought the vinyl right here. Why can't we get it fixed right here?

    It's like going to Best Buy to buy a TV, getting it home and finding out it's broken and then having to contact the manufacturer to resolve the problem.

    c'mon man
    to tell u the truth,this happens once to me and the shop i bought it sent me to contact directly Sony-Greece..
    another time when i bought an iron,and didnt work,they replace it at the store i bought it..
    "...Dimitri...He talks to me...'.."The Ghost of Greece..".
    "..That's One Happy Fuckin Ghost.."
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  • West Seattle Posts: 10,724
    scw156 wrote:
    Mine is still sitting in Auburn, WA. Shipped 10/10/13 with a projected delivery date of 10/21/13...

    My projected delivery date is October 26th. Yet a package arrived at my house last night and I didn't have time to see what it was. (I haven't ordered anything else) So I imagine it's that.

    Kind of sucks when the road distance from my house to the 10C is about 7 miles :?
    NERDS!
  • HTOWN Posts: 37,491
    joberschlake wrote:
    show previous quotes

    I think you missed my point. I completely understand that. What I maybe didn't spell out clearly was that I think 10C should be handling our exchanges. The manufacturer has no order history, payment, or record of us or our orders. The information about the bunk vinyls was made public on this site's home page. Any Joe Schmoe out there can email the manufacturer.

    Say for example, you ordered a pair of Nikes from Zappos. Say they had an issue, or didn't fit, or whatever. To return them or get a replacement, you would return them or contact Zappos, not Nike. Does that make sense? That's the issue I see.

    I see your point now. Thanks for clarifying. I have a feeling that the manufacturer is going to "right their own wrong" ship directly to the consumers. They will probably have to verify the purchase & get the mailing info. That's the vibe I'm getting from everything.
    I LOVE MUSIC.
    www.cluthelee.com
    www.cluthe.com
  • Chicago Posts: 7,775
    drummerboy_73 wrote:
    Sent my e-mail about 4 hours ago. Here's what I wrote:

    Good Afternoon,
    I am sending an e-mail regarding the condition of my Pearl Jam LIGHTNING BOLT vinyl LP as directed by the TEN CLUB, from where I purchased it on July 29, Order ######.

    First glance revealed lots of dust and debris all over it. It is also streaked with some type of residue. VERY ROUGH EDGES. Also 4 - 5 small indentations near the edge. Looks almost like some kind of sharp object like a tack or nail hit it.

    Please advise how to obtain replacement copy at your earliest convenience.
    Thank You!

    I didn't give them any other personal information yet. I want to see what their response time and instructions will be first. Maybe a little paranoid, but I just want to see how this plays out one step at a time...

    sent a similar message and refrained from providing personal information just yet. still surprised how 10C is passing the buck on this one. kind of a new low in my opinion...
  • Tennessee Posts: 9,212
    TookiBoot47 wrote:
    I'm in SC and haven't received mine. It made it to NC, and now has worked it has made it's way up to NJ.
    Checked the tracking for my vinyl today for the first time....and it said it was delivered on Monday. :?

    Needless to say....I NEVER GOT IT !!

    DAMN!! Have no idea what to do now....very upset :|
  • everybody knows this is nowhere Posts: 7,791
    Hopefully mine turns up soon so I can check it out. My Vault 3 turned up about 2 weeks after I had the shipping confirmation email so my fingers are crossed. It's a nervous wait at the moment after reading all of posts on here
    “Do not postpone happiness”
    (Jeff Tweedy, Sydney 2007)

    “Put yer good money on the sunrise”
    (Tim Rogers)
  • Southwest Burbs of Chicago Posts: 4,924
    mfc2006 wrote:
    show previous quotes


    10C doesn't press their own records. They hire an outside company to press the records. By most accounts I've read, the vast majority of the vinyls are defective...no matter where they were purchased. Which is why a lot of record stores & Amazon don't have them in stock & also why 10c removed the LP from the shop. The quality control displayed by the manufacturer is crappy at best. Thus, why they are working on replacing all damaged vinyl.


    so who replaces them, the same shitty place that made the garbage in the first place? I know 10c will make sure it is right, but what a fucking pain in the ass
  • HTOWN Posts: 37,491
    hrd2imgn wrote:
    show previous quotes


    so who replaces them, the same shitty place that made the garbage in the first place? I know 10c will make sure it is right, but what a fucking pain in the ass

    completely agree
    I LOVE MUSIC.
    www.cluthelee.com
    www.cluthe.com
  • Thornville, Ohio Posts: 5
    Just emailed. Hoping for the best
  • Posts: 1,411
    email sent. waiting again.
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    Alpine Valley Resort is etched in my brain!!!


  • Posts: 9
    Thanks Santos! ...hopefully there is a speedy resolution!
  • Posts: 31
    edited October 2013
    Update claimed: Got mine in Portland, same cond as everyone else. Bummed. Since we could use some joy in the interim of this mess,anyone want a sniper from 2011 Eddie tour and some random pj goodies nothing crazy, just knick knacks? Free and I won't send through innovations, just have to be in the same boat as us preorder record folks (late, damaged vinyl) and not going to resell it. I rarely post on here. So probably best to pm me? I'll ship tomorrow
    Post edited by rheadorange1 on
  • Posts: 16
    Not only did my copy sit in Auburn, Washington forever before finally arriving yesterday (pre-ordered back in July). It skips on most of the tracks. Plus it has a funky petroleum smell that has now invaded my house. The excuse? The package. Sorry, but the packaging doesn't cause these problems with the vinyl. Also, a nice torn inner sleeve. And now I'm told I need to contact the manufacturer and not the merchant? Nonsense.

    All in all, a huge disappointment
  • Posts: 16
    mfc2006 wrote:
    show previous quotes


    10C doesn't press their own records. They hire an outside company to press the records. By most accounts I've read, the vast majority of the vinyls are defective...no matter where they were purchased. Which is why a lot of record stores & Amazon don't have them in stock & also why 10c removed the LP from the shop. The quality control displayed by the manufacturer is crappy at best. Thus, why they are working on replacing all damaged vinyl.
    The problem is that 10C is the merchant as it relates to me. The replacement should be through them and not some entity that I have no privity of contract.
  • Posts: 896
    Ordered mine day one on sale, get an email on the 14th that item has shipped! Est. time of arrival 21st. Tracking still has it auburn,wa. What is going on here???? I know some vinyl is ruined but why are they delaying the shipment of vinyls that say they were shipped but are stuck in auburn and no reason from 10c? So disappointing
    In my lifetime, I have conquered the Multiverse by force of trUth.
  • Milwaukee Posts: 3,508
    PJ_Soul wrote:
    show previous quotes
    How do you figure we're going to get screwed? Santos just told us that replacements will start going out next week...

    :lol: he said they'll "begin" to ship next week. I'm doubtful I'll see a legit copy for months. :fp:

    This is a total pass the fucking buck thing to do.

    10c ALWAYS has an excuse for everything.

    Has your copy made it to the great white north yet?









    #FHP

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