"Lightning Bolt" Vinyl Customer Service Information

12467…47

Comments

  • joberschlake
    joberschlake Columbus, OH Posts: 1,179
    I'm not one to go out and bash people for doing their job, but this makes ZERO sense to me. I ordered the LP thru 10C, paid 10C, and sat for the item to be shipped from 10C. Now someone that had no involvement with my order, or the whole process is responsible for sending me replacement copies?!

    Is this a bad joke? 10C are you serious? This has disaster written all over it.
    1998: Cleveland
    2000: Cincinnati, Columbus
    2003: Cleveland, Columbus
    2004: Toledo
    2006: Cleveland, Cincinnati, Gorge Night 1
    2008: Washington D.C.
    2009: Chicago Night 1, Seattle Night 1, Philadelphia Night 3, Philadelphia Night 4
    2010: Columbus, Indianapolis, Cleveland
    2011: Detroit EV, Chicago 1 EV
    2012: Atlanta
    2013: Chicago, Pittsburgh
    2014: Cincinnati
  • Empty Glass
    Empty Glass In Rob's shed Posts: 12,329
    dimitrispearljam wrote:
    Empty Glass wrote:

    I can't figure how they'll start shipping next week. This dude isn't going to get thru all the emails this week. Are new one's even pressed? (I guess so if they'll start shipping). I guess I'll get my answers soon. My email has been sent, I'll see where that gets me.
    hey buddy,did u get any answer?and what u wrote?
    you wrote your shipping adress?your infos?or just describe the problem you copy of vinyl has?


    I explained what the album looked like and how it played. I explained where the loud pops and skips were. I also said that I was directed to that email from this site and I asked what the steps are to get a replacement. That is all I said.
    I've met Rob

    DEGENERATE FUK

    This place is dead

    "THERE ARE NO CLIQUES, ONLY THOSE WHO DON'T JOIN THE FUN" - Empty circa 2015

    "Kfsbho&$thncds" - F Me In the Brain - circa 2015
  • joeybuckets
    joeybuckets Posts: 511
    I hope this all
    Works out!
    6.19.08 Camden 1
    6.24.08 MSG 1
    8.05.08 EV NYC 2 (3rd Row)
    5.18.10 Newark
    5.20.10 MSG 1
    5.21.10 MSG 2
    6.21.11 Beacon Theatre,NYC
    6.22.11 Beacon Theatre,NYC
    9.02.12 Made In America Festival, Philly
    10.18.13 Barclays Brooklyn,NY
    10.19.13 Barclays Brooklyn,NY
  • electronblue
    electronblue Posts: 3,502
    Thanks, Santos L. Halper for this thread

    and Ten Club for the email.
    ********************************
    "Forgive every being,
    the bad feelings 
    it's just me"


  • May 30th
    May 30th Posts: 1,891
    Just sent an email to the company. I included my shipping address as well, has everyone been doing that?
  • in my tree 76
    in my tree 76 The city by the lake Posts: 261
    I got a feeling


    https://www.youtube.com/watch?v=iSqugzx ... ata_player
    Soldier Field 7/11/95 Alpine Valley 6/26/98 United Center 6/29/98 The Ice Bowl10/8/00 United Center 5/17/06 United Center 8/23/09 Verizon Wireless 5/7/10 EV Chicago Theater 6/29/11 PJ20 9/3/11 9/4/11 Wrigley Field 7/19/13 Memphis 10/14/14 Moline 10/17/14 Wrigley Field 8/20/16 Wrigley Field 8/22/16 Wrigley Field 8/18/18 Wrigley Field 8/20/18> 17× United Center 9/7/23
  • hrd2imgn
    hrd2imgn Southwest Burbs of Chicago Posts: 4,924
    yeah now all I need is for the fucking vinyl to actually get here, still waiting in Chicagoland
  • scw156
    scw156 Posts: 442
    Mine is still sitting in Auburn, WA. Shipped 10/10/13 with a projected delivery date of 10/21/13...
    The Sentence Below Is True
    The Sentence Above Is False
  • Umbertotamba
    Umbertotamba Posts: 1,385
    Just sent my email 2 copies and lots of popping!!
    Springfield MA 94, Hartford CT 96
  • in my tree 76
    in my tree 76 The city by the lake Posts: 261
    Yeah, I sent them my name, address, yada yada yada.
    Soldier Field 7/11/95 Alpine Valley 6/26/98 United Center 6/29/98 The Ice Bowl10/8/00 United Center 5/17/06 United Center 8/23/09 Verizon Wireless 5/7/10 EV Chicago Theater 6/29/11 PJ20 9/3/11 9/4/11 Wrigley Field 7/19/13 Memphis 10/14/14 Moline 10/17/14 Wrigley Field 8/20/16 Wrigley Field 8/22/16 Wrigley Field 8/18/18 Wrigley Field 8/20/18> 17× United Center 9/7/23
  • teeman
    teeman Posts: 337
    STILL waiting on my original. Slow, expensive shipping sucks. Knowing that the product you'll eventually receive is likely defective, well that just sucks even worse.
  • bkagen@aol.com
    bkagen@aol.com Posts: 45
    Defect copy?

    I pre ordered the invisible copy!!!
    "See the path Cut by the Moon, for you to Walk On"
  • mfc2006
    mfc2006 HTOWN Posts: 37,491
    joberschlake wrote:
    I'm not one to go out and bash people for doing their job, but this makes ZERO sense to me. I ordered the LP thru 10C, paid 10C, and sat for the item to be shipped from 10C. Now someone that had no involvement with my order, or the whole process is responsible for sending me replacement copies?!

    Is this a bad joke? 10C are you serious? This has disaster written all over it.


    10C doesn't press their own records. They hire an outside company to press the records. By most accounts I've read, the vast majority of the vinyls are defective...no matter where they were purchased. Which is why a lot of record stores & Amazon don't have them in stock & also why 10c removed the LP from the shop. The quality control displayed by the manufacturer is crappy at best. Thus, why they are working on replacing all damaged vinyl.
    I LOVE MUSIC.
    www.cluthelee.com
    www.cluthe.com
  • iamsarar
    iamsarar Posts: 5
    May 30th wrote:
    Just sent an email to the company. I included my shipping address as well, has everyone been doing that?
    I did. Thought it might save time in all this. I can only hope.
  • anakin_pdx
    anakin_pdx Posts: 396
    E-mail sent off. Lots of loud pops on several songs on both sides and visible scuffs. My side A has a second sticker off-set that covers the lead out grooves. Hopefully all these will get replaced without too much hassle.
  • TookiBoot47
    TookiBoot47 Posts: 25
    I'm in SC and haven't received mine. It made it to NC, and now has worked it has made it's way up to NJ.
  • teeman
    teeman Posts: 337
    mfc2006 wrote:
    joberschlake wrote:
    I'm not one to go out and bash people for doing their job, but this makes ZERO sense to me. I ordered the LP thru 10C, paid 10C, and sat for the item to be shipped from 10C. Now someone that had no involvement with my order, or the whole process is responsible for sending me replacement copies?!

    Is this a bad joke? 10C are you serious? This has disaster written all over it.


    10C doesn't press their own records. They hire an outside company to press the records. By most accounts I've read, the vast majority of the vinyls are defective...no matter where they were purchased. Which is why a lot of record stores & Amazon don't have them in stock & also why 10c removed the LP from the shop. The quality control displayed by the manufacturer is crappy at best. Thus, why they are working on replacing all damaged vinyl.

    I hear ya, but typically a customer deals with one customer service provider for one order.
  • joberschlake
    joberschlake Columbus, OH Posts: 1,179
    mfc2006 wrote:
    joberschlake wrote:
    I'm not one to go out and bash people for doing their job, but this makes ZERO sense to me. I ordered the LP thru 10C, paid 10C, and sat for the item to be shipped from 10C. Now someone that had no involvement with my order, or the whole process is responsible for sending me replacement copies?!

    Is this a bad joke? 10C are you serious? This has disaster written all over it.


    10C doesn't press their own records. They hire an outside company to press the records. By most accounts I've read, the vast majority of the vinyls are defective...no matter where they were purchased. Which is why a lot of record stores & Amazon don't have them in stock & also why 10c removed the LP from the shop. The quality control displayed by the manufacturer is crappy at best. Thus, why they are working on replacing all damaged vinyl.

    I think you missed my point. I completely understand that. What I maybe didn't spell out clearly was that I think 10C should be handling our exchanges. The manufacturer has no order history, payment, or record of us or our orders. The information about the bunk vinyls was made public on this site's home page. Any Joe Schmoe out there can email the manufacturer.

    Say for example, you ordered a pair of Nikes from Zappos. Say they had an issue, or didn't fit, or whatever. To return them or get a replacement, you would return them or contact Zappos, not Nike. Does that make sense? That's the issue I see.
    1998: Cleveland
    2000: Cincinnati, Columbus
    2003: Cleveland, Columbus
    2004: Toledo
    2006: Cleveland, Cincinnati, Gorge Night 1
    2008: Washington D.C.
    2009: Chicago Night 1, Seattle Night 1, Philadelphia Night 3, Philadelphia Night 4
    2010: Columbus, Indianapolis, Cleveland
    2011: Detroit EV, Chicago 1 EV
    2012: Atlanta
    2013: Chicago, Pittsburgh
    2014: Cincinnati
  • lotsalemon
    lotsalemon Boston Posts: 2,739
    P-Town-P-Jam-Fan wrote:
    lotsalemon wrote:
    I don't understand how 10C has any responsibility in whatever issues arise from the manufacture of this studio album.

    To act as if they owe us anything is a little crazy. Sure, they've maybe had some involvement in other releases (Benaroya Hall and the latest Vault) but for a studio album? This is the label's responsibility. 10C was just the middle man selling the product.

    I wouldn't think about complaining to my local record store demanding answers. It's the same situation here...they were good enough to get us contact information. Like any other product recall, you have to deal directly with the manufacturer.

    /rant

    Completely disagree. I bet if you bought this item on Amazon, they are not telling you to give United a call and work it out with them. Amazon would provide customer service to their customer while trying to work out the issues on the back end with their supplier.

    I've had zero luck buying records from Amazon, AND their customer service. The one record I ordered from them came thrown in a box way too big, with a few bubble pillows. The following two they sent out were packed exactly the same way - after my repeated discussions with them, and being assured the next one would be packed properly.
    Mansfield 06.28.2008 | Boston 05.17.2010 | Boston 06.19.2011 EV solo | Wrigley Field 07.19.2013 | Worcester 10.15.2013 | Worcester 10.16.2013 | Hartford 10.25.2013
    Vancouver 12.04.2013 | Seattle 12.06.2013 | Memphis 10.14.2014 | Quebec City 05.05.2016 | Ottawa 05.08.2016 | Toronto 05.11.2016 | Boston 08.05.2016 | Boston 08.07.2016 | Amsterdam 06.12.2018 | Boston 09.02.2018 | Boston 09.04.2018

  • dimitrispearljam
    dimitrispearljam Posts: 139,725
    Empty Glass wrote:
    dimitrispearljam wrote:
    Empty Glass wrote:

    I can't figure how they'll start shipping next week. This dude isn't going to get thru all the emails this week. Are new one's even pressed? (I guess so if they'll start shipping). I guess I'll get my answers soon. My email has been sent, I'll see where that gets me.
    hey buddy,did u get any answer?and what u wrote?
    you wrote your shipping adress?your infos?or just describe the problem you copy of vinyl has?


    I explained what the album looked like and how it played. I explained where the loud pops and skips were. I also said that I was directed to that email from this site and I asked what the steps are to get a replacement. That is all I said.
    ok,thanks,ill wait this to arrive and ill include all the infos if there is problem with my copy for save time..i hope isnt too late or there is a time frame for sent this mail when arrive my order here
    "...Dimitri...He talks to me...'.."The Ghost of Greece..".
    "..That's One Happy Fuckin Ghost.."
    “..That came up on the Pillow Case...This is for the Greek, With Our Apologies.....”

Categories