EUROPEAN TIX PRESALE FORUM DIALOGUE WITH PJ MGR KELLY CURTIS

UKpearljammer · December 2011

Thanks Kelly, I've just gone through the thread and this has been helpful a d informative.

I know you say the band don't like to plan ahead to much, but in the days of the rumour pit I'm sure I seem to remember hints of touring plans. I know I for one would appreciate more notice about a potential tour even if it was a hint that your thinking about it. It seems to me like your trying to create a shock and awe buzz about tours by keeping the announcement so secret and then putting tickets on same almost immediately. I'm sure if you gave more of a heads up it would do no harm to
demand.

I really hope you can work these issues out as it'd be great to talk about the excitement of PJ again rather than seeing so many irrate and negative posts.

dunkman · December 2011

look Kelly .. i'll shut up if you let my friend, and a lot of other people's friend on here, Boston Lou back onto the forums.

Why is he the only member banned for life? yet many other 'fans' have said and done much worse.. Lou is a big supporter of the PJ Community and has even had Ed wear his hat on stage... when the new forum came live perhaps we should have all started on a clean slate? Re-instate this charitable and friendly member and I'll stop moaning

I also think Kelly is bearing the brunt of our ire... he is not 100% responsible for this, but at least he is manning up.. to a point (the 2nd night question being evaded like a green cheese at a buffet aside)

cropdustress · December 2011

gndcd402 wrote:

Mirella wrote:

Nor mine, and I can't seem to find any of my four messages I posted anymore. Maybe I am just tired...

groetjes,
Mirella

i found the big questions you typed here they are:

- why did you decide to stop it instead of still giving people a chance to get through?
- why did all 6 concerts go for sale at the same time?
- why not give local fans priority for their home concerts?
- why did you not use the same companies that are used for the general sales?
- was there a plan B in case this would happen?
- if not, why not?
- why can not all presales be in weekends so people don't have to cancel meetings and take hours or days off?
- why were you so strict with the renewal date, even though some people had technical problems that made them be too late?
- why all the hurry and the short times between the announcement, the Ten Club sale and the regular ones?
- were you aware of all the people who could not sleep from Tuesday to Thursday because they did not get any news and needed to keep watching?
- how many Ten Club members are there?
- and why did you still not send out a tweet or a Facebook message when you knew about the second Manchester?
- are any other second shows planned?
- will we get any sort of compensation for missed tickets and time?
- do you read from fans on other places than the official forum?

Lots of important questions to be answered here. Thank you.

Sea · December 2011

reminder: Please review what has already been asked/answered before posting so that Kelly can get to as many of your unique questions/issues as possible.

Please respect topic integrity

Posting Guidelines:
viewtopic.php?f=4&t=91525

Thank you

pjl44 · December 2011

UKDave wrote:

Spiritual_Chaos wrote:

- If it was sabotage against crowdsurge wich you outsorced to, located in another country. Why did the forum also crash with only 200 members online at the same time?

- Do you personally think that a fanclub only show (at a reasonable big place) is a bad thing to throw in during the tour? As compensation or something. And not for only 1500 people like the Vic in 2006.

- Even if you did not not what have happened exactly, why did you stay completely quiet when the forum was in uproar - and not say at least something. SOMETHING. And not quiet for 30hours.

- Was the second manchester show decided without PJ and the ticketmaster sale just magically start? Even if you only knew a few hours before - Shouldnt you have informed the fans?

- Do you think the communcation from the fanclub to the fans are working?

- Are any ides of some kind of compensaition being discussed?

- Do the band want to realese a statement, or an apology about any of this?

Do you ever post anything remotely positive?

Does anyone really?

mcready2jam · December 2011

dunkman wrote:

look Kelly .. i'll shut up if you let my friend, and a lot of other people's friend on here, Boston Lou back onto the forums.

Why is he the only member banned for life? yet many other 'fans' have said and done much worse.. Lou is a big supporter of the PJ Community and has even had Ed wear his hat on stage... when the new forum came live perhaps we should have all started on a clean slate? Re-instate this charitable and friendly member and I'll stop moaning

I also think Kelly is bearing the brunt of our ire... he is not 100% responsible for this, but at least he is manning up.. to a point (the 2nd night question being evaded like a green cheese at a buffet aside)

:-)

Hopper · December 2011

Kelly Curtis wrote:

Hopper wrote:

Mr. Curtis- I appreciate your willingness to listen and respond to the core base...

the ticketing issues did not just suddenly arise with this sale, in fact, there have been issues with ticket sales for several years...the responses from the 10c seem to be "stuff happens"...or no response at all...or, "so many people trying to get a small number of tickets, sorry"...but we are talking about multiple sales, over at least 6 years that have been disastrous...

my questions:

Does the band know about the numerous ticket sale fiascos that have taken place over the past years, and why was it not a concern until now?

Can you and the band implement a more "open" line of communication between the 10c and the fans/forums?...it seems like there is a very strict policy of any release of infomation by moderators...when they are the closest to the fan base and can easily clear up misconceptions and falsities...

How is information passed from band management to 10c management...official press release? email? phone call? snail mail letter?

Who is responsible for updating the website, and why is there no consistency in respect to when items are released and the announment of such releases?

you are not wrong at all… we have been chasing this thing every year since technology became a player and the primary way people purchase tickets… info comes in at all times and places….. and we have to make sure . depending on what the subject that it is correct and that the band.. the whole band has signed off.. that can be a task in itself...

I appreciate you responding, and i just hope that we do truly see 10c procedural changes for the better as a result. Unfortunately it took a major cluster....to get to the point of having a viable discussion with a member of the band's organization...and for that, we see the start of progress...i hope it ends up with the band signing off on a more open format for release of information through the 10c...

again, thanks for your time and efforts to calm the rabid base...this is a good start...

Hop

Spiritual_Chaos · December 2011

UKDave wrote:

Spiritual_Chaos wrote:

- If it was sabotage against crowdsurge wich you outsorced to, located in another country. Why did the forum also crash with only 200 members online at the same time?

- Do you personally think that a fanclub only show (at a reasonable big place) is a bad thing to throw in during the tour? As compensation or something. And not for only 1500 people like the Vic in 2006.

- Even if you did not not what have happened exactly, why did you stay completely quiet when the forum was in uproar - and not say at least something. SOMETHING. And not quiet for 30hours.

- Was the second manchester show decided without PJ and the ticketmaster sale just magically start? Even if you only knew a few hours before - Shouldnt you have informed the fans?

- Do you think the communcation from the fanclub to the fans are working?

- Are any ides of some kind of compensaition being discussed?

- Do the band want to realese a statement, or an apology about any of this?

Do you ever post anything remotely positive?

Is this a remotely positive situation?

fortheloveofpearljam · December 2011

EZ1221C wrote:

Southern USA shows in 2012 a possibility?

another good question...West Palm Beach or Orlando FL please...or both even!! :P

Jeanwah · December 2011

...

bairdy · December 2011

Kelly Curtis wrote:

dunkman wrote:

oh and no offence Mr Curtis... are you suggesting to us, the fans, that the 2nd night has never been discussed with you? Are you suggesting that TM sell the 2nd night out and then dictate to the band that they MUST play a 2nd night?

please do not insult our intelligence... the band, the mgt and all staff would have known about a 2nd night so why could that not have been announced before TM released tickets? I know for a fact that webpages can be set to go live at certain times... i.e. a news item on PJ could have been set to go live at 8.55am UK time this morning with info about the 2nd night.

You're evading the most burning questions. Whilst i'm sure everyone appreciates the fact you are here.. please don't skip the most emotive points.

let me try again...i can tell I either missed the point of this question or didn't answer it clearly. this is an industry standard, not something specific to the way i do it. there are some cities where i think we might be able to play more than one show, but I don't assume that until after we put the first show up for sale, and we see what the demand is. (there are exceptions to this rule...of course...there are some cities where we know for sure there will be demand for multiple shows so we put them both up at once. but more often i am making the decision in real time.) if the first show sells out and it seems like there is demand for a second show, i will approve for another show to go on sale right after the first one sells out or looks like it is going to.
from now on, we can post on the ten club site right when we approve for another show to be added so that you guys know.

OK This is better...But surely Kelly You can see that a lot of people could have been made aware ,that with all the presale grief they were having ,that a second show was a strong possibility for them and a heads up to that would have been great.

Thanks for your time and the concerts over here are appreciated.
Looking forward to it now
Cheers S.

nickhe · December 2011

Kelly,

I was lucky to get seated tickets for manchester night 1 from the original 10c pre sale. Will these seats be close to the stage?

Secondly will there be wristbands handed out to 10c for the Manchester 2 gig for the standing section.

Thanks for taking our questions

tman · December 2011

Kelly and kat- suggestion please read!!

This thread seems to be a cluster...
I read 10 pages with tons of question but too many quotes and only about 5 responses. Why not thread just the questions, take 24 hours compile them and put up one response thread, this would be much easier for all I would think.

Better Dan · December 2011

fortheloveofpearljam wrote:

EZ1221C wrote:

Southern USA shows in 2012 a possibility?

another good question...West Palm Beach or Orlando FL please...or both even!! :P

There are many fans in Dallas, Houston and Austin/San Antonio as well. :P

Sloth2 · December 2011

Jeanwah wrote:

Kelly, Thanks for doing this; it's much appreciated.

May I ask why the guys in the band don't care to make statements to their fans? Why are they so hands off?

Thanks!

Its not their job? Also if you remember Jeff did apologise for Alpine Valley...

Hinn · December 2011

Kelly,

With the band having a reach that extends through the global market, the communications approach as it stands remains very much, as it has been over the past 20 years, focused on American-centric terms. Considering the fact that there are well-established markets outside of Europe, in Europe, Australia and Latin America, do you recognise the value in utilising the value in engaging with local fans as agents and representatives of the band?

The level of dedication to the band, I'm sure from my experience, extends beyond the terms of buying the records and attending the concerts. I've met enough people in my travels to see that some fans genuinely want to expand the band's reach, and to improve the way the band services its customers, its fans. The clearest way to do this, I feel, is to engage the fans themselves to take part in operating the band's business. We do care. We do not simply want to criticise - there is no point to mindless criticism, and some are guilty of that, but there are others who do genuinely want to help.

Please let us.

UKDave · December 2011

pjl44 wrote:

Does anyone really?

Not enough, no but I've been reading this guys posts over the last couple of days and the tone is just dreadful... if you genuinely believe things are that bad then why the hell bother?

dimitrispearljam · December 2011

cropdustress wrote:

gndcd402 wrote:

Mirella wrote:

Nor mine, and I can't seem to find any of my four messages I posted anymore. Maybe I am just tired...

groetjes,
Mirella

i found the big questions you typed here they are:

- why did you decide to stop it instead of still giving people a chance to get through?
- why did all 6 concerts go for sale at the same time?
- why not give local fans priority for their home concerts?
- why did you not use the same companies that are used for the general sales?
- was there a plan B in case this would happen?
- if not, why not?
- why can not all presales be in weekends so people don't have to cancel meetings and take hours or days off?
- why were you so strict with the renewal date, even though some people had technical problems that made them be too late?
- why all the hurry and the short times between the announcement, the Ten Club sale and the regular ones?
- were you aware of all the people who could not sleep from Tuesday to Thursday because they did not get any news and needed to keep watching?
- how many Ten Club members are there?
- and why did you still not send out a tweet or a Facebook message when you knew about the second Manchester?
- are any other second shows planned?
- will we get any sort of compensation for missed tickets and time?
- do you read from fans on other places than the official forum?

Lots of important questions to be answered here. Thank you.

EZ1221C · December 2011

Better Dan wrote:

fortheloveofpearljam wrote:

EZ1221C wrote:

Southern USA shows in 2012 a possibility?

another good question...West Palm Beach or Orlando FL please...or both even!! :P

There are many fans in Dallas, Houston and Austin/San Antonio as well. :P

don't forget about the Carolinas! Raleigh, Charlotte, Charleston, hell, even Asheville!

SoonForgotten2 · December 2011

EZ1221C wrote:

Better Dan wrote:

fortheloveofpearljam wrote:

another good question...West Palm Beach or Orlando FL please...or both even!! :P

There are many fans in Dallas, Houston and Austin/San Antonio as well. :P

don't forget about the Carolinas! Raleigh, Charlotte, Charleston, hell, even Asheville!

And what does any of that have to do with the European pre-sale? When you get your shows and you get screwed out of your chance for 10C tickets, then you can have your discussion.

EUROPEAN TIX PRESALE FORUM DIALOGUE WITH PJ MGR KELLY CURTIS

Comments

Categories