UPDATED: Message To PJ Fans From CrowdSurge

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  • SoonForgotten2
    SoonForgotten2 Posts: 2,245
    Rossum20 wrote:
    I'm pissed and I'm not even trying for tickets. I was involved with the Alpine sale fiasco and others as well - we continue to give them the benefit of the doubt that they can "fix it"....but they clearly CANNOT.

    I'm angry because when the US Tour rolls around it will likely be the same deal. Have they seriously not figured out that putting multiple shows on for sale at the same time is unbelievably stupid? The 10c will try to completely blame crowdsurge, but given the fact that they went through this problem themselves many times over, wouldn't 10c want to, oh I don't know, SHARE that information with crowdsurge and warn them to stagger the sales?

    People who aren't even going to the shows also log on just "to see" what the situation is, compounding the problem.

    Stop being cheap bastards and hire people who know what they are doing in the IT department and can set up your own system to handle a large "surge" of customers at once without outsourcing it to a foreign company that does the same shitty job. If you don't want to do that, tell the band members to do FULL tours again so the demand isn't through the roof.

    Even if they place all the blame on CrowdSurge, there is no excuse for Tim and the admins not being here to give us some kind of information or AT THE VERY LEAST an apology. This is bullshit and they have pretty much decided to just ignoring all the fans here. No excuse for it. None.
    <a href="http://www.flickr.com/photos/jmgphotos/sets/72157600802942672/">My Pearl Jam Photos</a>

    <a href="http://www.flickr.com/photos/jmgphotos/4731512142/&quot; title="PJ Banner2 by Mister J Photography, on Flickr"><img src="http://farm2.static.flickr.com/1135/4731512142_258f2d6ab4_b.jpg&quot; width="630" height="112" alt="PJ Banner2" /></a>
  • Pegasus
    Pegasus Posts: 3,754
    jrd wrote:
    mrk2 wrote:
    Riot_Rain wrote:
    If the servers and everything are in the States it would make sense to stick to American time zones, since people will be awake and able to deal with stuff (supposedly ;-) ). Plenty of advance notice should do the trick. It's not like 9am is that much more convenient than 6pm. There will always be people who are at work, travelling, taking care of kids... but with enough notice we can try and sort something.

    I understand Crowdsurge is based in the UK

    correct:
    175-185 Grays Inn Road,
    London
    WC1X 8UE
    UK

    <!-- e --><a href="mailto:support@crowdsurge.com">support@crowdsurge.com</a><!-- e -->
    0845 0508258

    and that's a UK phone number.
    I could be there in half hour!
  • dirtymookie
    dirtymookie Posts: 5
    Mr. Fingerbottom wrote:
    Half this place is like: angry-woman.jpg

    And the other half is all: ngbbs4c646bd3dabf1.jpg

    Give it a rest. You all sound like:2_crying_babies-512x400.jpg
    (idiots and babies)

    This isn't the fault of the 10 Club. They did what was right and found a reputable ticket sale company. Sucks that Crowd Source is having problems, but "beyond our control" usually means just that. It's not like there's a conspiracy to f**k ten club members on concert tickets.

    I'm sorry but I'm not having that. Pearl Jam/Ten Club make a profit from memberships & ticket sales so it is their responsibility to research the company they sub-contract work to. Have you ever heard of crowdsurge before? Me neither, it seems they have gone to the cheapest option and it just wasn't good enough.
    No-one who pays the membership fee for tickets WANTS to be on here complaining, but after paying $50 for the privilege of spending 7 hours to try and pay another £100 for tickets, I think people are entitled to complain. As was said earlier, no-one is paying the fee for anything other than pre-sales and if you missed out in a genuine manner I'm sure they wouldn't complain. But with Pearl Jam's history in this matter you would have thought this would have been researched better and had better organisation.
    Also, the lack of communication is now bordering on disresepectful.
  • kirkerj
    kirkerj Posts: 69
    I'm depressed and emotionally drained.

    please show us you still love us PJ, I am rapidly losing faith, twenty years of faith....
  • kirkerj
    kirkerj Posts: 69
    Even if they place all the blame on CrowdSurge, there is no excuse for Tim and the admins not being here to give us some kind of information or AT THE VERY LEAST an apology. This is bullshit and they have pretty much decided to just ignoring all the fans here. No excuse for it. None.[/quote]

    Agree 100% You have to own your mistakes in life. People will generally respect you for it. If they had done something 5 hours ago I wouldnt be as irate as I am now
  • Pegasus
    Pegasus Posts: 3,754
    they are taking the piss now.
    the sale being suspended is bad enough, but that was nearly 4 hours ago, and we have still no news as to when/if it will restart.
    It's 00.30 UK time, 1.30am on the continent, people have to get to work tomorrow, they can't stay up all night!
  • akuzed
    akuzed Posts: 63
    It's even worse that by 12pm tomorrow you'll be able to get tickets from other sources, such as O2 and Livenation...
    Astoria - April 20th 2006
    Dublin - August 23rd 2006
    Reading - August 27th 2006
    Wembley - June 18th 2007
  • kirkerj
    kirkerj Posts: 69
    Pegasus wrote:
    they are taking the piss now.
    the sale being suspended is bad enough, but that was nearly 4 hours ago, and we have still no news as to when/if it will restart.
    It's 00.30 UK time, 1.30am on the continent, people have to get to work tomorrow, they can't stay up all night!

    I rang again, it wont be tonight although they are looking to send a holding email out soon about how you can buy tickets tomorrow. I wouldnt hold my breath though, nothing but a video message from the band would cheer me up now (to the whole 10c not just me!)
  • Pegasus
    Pegasus Posts: 3,754
    kirkerj wrote:
    Pegasus wrote:
    they are taking the piss now.
    the sale being suspended is bad enough, but that was nearly 4 hours ago, and we have still no news as to when/if it will restart.
    It's 00.30 UK time, 1.30am on the continent, people have to get to work tomorrow, they can't stay up all night!

    I rang again, it wont be tonight although they are looking to send a holding email out soon about how you can buy tickets tomorrow. I wouldnt hold my breath though, nothing but a video message from the band would cheer me up now (to the whole 10c not just me!)
    yeah, just talked to them too, they think it'll be tomorrow, not sure when. they're waiting on 10c though, so god knows what might happen :-/
  • JedEgan
    JedEgan Posts: 31
    Everyone involved in this fiasco should be ashamed of themselves.
  • C.C. Nicosia
    C.C. Nicosia Posts: 59
    I'm really glad I didn't take the day off of work as I usually do, something just told me it was gonna go down like this again :cry: I'll hopefully get my tix from a broker instead no hassels... as much as I'd prefer to give my money to Ten CLub... STRESS KILLS!
    JAMMER FOR LIFE!
  • Captain Futura
    Captain Futura Posts: 55
    The missus has just spoken to Crowd Surge on the phone. They can see our attempted transaction, but say we were not quick enough (she was less than 2 minutes - the time out is 15 minutes but he still insisted she must have been too slow).

    She is trying to convince them to put a message up on their site to give people an idea when the presale will go ahead. They don't seem to really care that much to be honest. He seemed to indicate that TC has control over the sales page on the Crowdsurge website.

    They are being non commital over whether we can go to bed or whether they are going to surprise us with a 3am sale.

    They say they have enough tickets to cover everyone who got a presale code, but this sounds like bullshit to me because I thought every paid up member got one.

    They also say 'the aim' is to get them back on sale 'in the morning'. So things are apparently still broken. IT people are trying to fix it all still, apparently.

    She also pointed out that the term 'crowdsurge' is trending on twitter, but not in a way that they would want it to. They didn't really seem to care that much.

    Crock of shit, basically. Crowdsurge clearly don't know what they are doing and neither do Ten Club.
  • Captain Futura
    Captain Futura Posts: 55
    And don't bother asking any questions on Crowd Surge's Facebook wall. They just delete them.

    You gotta admire their customer service.

    It's here: http://www.facebook.com/CrowdSurge?sk=wall
  • Dead Man Walking
    Dead Man Walking Toronto-ish Posts: 2,762
    Crowdsurge should care a lot more than they do by the sounds of it. Being in North America, if I ever have the opportunity to buy tickets overseas and I see "Crowdsurge" and I see "Ticketmaster", guess which way I'm going.

    #TerribleFirstImpression
  • URthekey
    URthekey Posts: 1,912
    I think I'm more pissed at my Credit Card (Citibank) company, after successfully getting 3 shows in my cart and checking out they declined my transaction because Crowdsurge was considered "a very suspicious vendor" and since the amount was over $500 & overseas it was declined.
    After I tore their cust service rep a new asshole on the phone, I tried to get back on Crowdsurge website & by that time it had crashed.
    Trying to stay positive - there's always tommorow.... :roll:
  • Tommy Guitar
    Tommy Guitar Posts: 134
    Oh my, they are deleting facebook comments :lol: think it's time to call it a day :evil:
    DUBLIN~~22-6-10
    BELFAST~~23-6-10

    "Troubled souls unite, we got ourselves tonight,"
  • vedderfan10
    vedderfan10 Posts: 2,497
    How about the band shut down the Ten Club and cancel any current plans for touring - maybe that option would stop people from complaining about their business practices and everything else they try to do. Life is full of disappointments.
    be philanthropic
  • bootlegger10
    bootlegger10 Posts: 16,260
    I agree it is ridiculous, but at least you can get the same general admission tickets elsewhere.
  • JV130312
    JV130312 STATE OF LOVE & TRUST Posts: 2,522
    Wow... :(
    I Know All The Rules But The Rules Do Not Know Me.
  • Dead Man Walking
    Dead Man Walking Toronto-ish Posts: 2,762
    Here's what CrowdSurge thinks of all you Pearl Jam fans...

    cxtog.jpg
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