So 10C goes to an outside vendor because of all the prior problems and there are still problems and its still 10C fault? Maybe I don't understand how crowd surge works but wouldn't they be the problem and not 10C?
maybe..but wouldn't it have been prudent to check if these guys can actually handle the amount of traffic a pre-sale generates ?? seems they were woefully unprepared..3 hours for nothing :evil:
Manchester 09, Hyde Park 10, Berlin 10, Manchester 1+2 2012, EV Manchester 2012, EV London 1+2 2012, Amsterdam 1+2 2014, Leeds 2014, Milton Keynes 2014, EV London 1+2 2017, EV Dublin 2017, London 2018, Milan 2018, Padova 2018, Rome 2018, Berlin 2018, EV Florence 2019, EV Barolo 2019, EV Madrid 2019, Berlin 2022, London 1+2 2022, Budapest 2022, Krakow 2022, Amsterdam 2022
we are in the freaking year 2011 for God's sake!!! is just a handful of shows can you imagine if they plan a Full Tour...
will be hearing "this will never happen again" again?
we need EVOLUTION BABY!!!!!!!!!!!!
That's exactly the problem to many people going for the same shows there is not enough shows , last time i was succesfull getting tickets thru 10C was in 06 that yr they did a bunch of shows ....
So 10C goes to an outside vendor because of all the prior problems and there are still problems and its still 10C fault? Maybe I don't understand how crowd surge works but wouldn't they be the problem and not 10C?
No. The problem is the same, but with a different provider. They just gave them the problem, its still 10c service THRU crowdsurge. Thats how I see it.
But is that how it is? 10C servers aren't running Crowd Surge are they?? I understand frustrations after what has happened in the past but I don't think anyone could have foreseen that using an outside company to handle the ticket sales would create the same problem.
So 10C goes to an outside vendor because of all the prior problems and there are still problems and its still 10C fault? Maybe I don't understand how crowd surge works but wouldn't they be the problem and not 10C?
No. The problem is the same, but with a different provider. They just gave them the problem, its still 10c service THRU crowdsurge. Thats how I see it.
Plus, where IS 10C on this? They should be giving us updates, providing some kind of support for their customers. I don't pay my membership fee to CrowdSurge, so this is on 10C. This is such a joke. Pearl Jam can't even manage to give us a proper tour, at least enable us to get tickets to the scraps of a tour they throw us.
Apparently the band have been in a meeting with crowdsurge via skype for over 2 hours. Guy I spoke to (my fourth call tonight) said if no email by midnight tonight give up and go to bed.
PJ need to sort this out, if I dont get tickets in this pre sale whats the point of being a member?
Well, at least that's something. I'll hold on till 12, then i'm going to sleep.
But yeah, there's no point in being a member if you can't 10c tix.
Did they specify midnight UK time? I'm not even sure they're aware we are in different time zones here in Europe... For some people midnight UK time is 2am their time :?
Like a cloud dropping rain
I'm discarding all thought
I'll dry up, leaving puddles on the ground
I'm like an opening band for the sun
So 10C goes to an outside vendor because of all the prior problems and there are still problems and its still 10C fault? Maybe I don't understand how crowd surge works but wouldn't they be the problem and not 10C?
No. The problem is the same, but with a different provider. They just gave them the problem, its still 10c service THRU crowdsurge. Thats how I see it.
Plus, where IS 10C on this? They should be giving us updates, providing some kind of support for their customers. I don't pay my membership fee to CrowdSurge, so this is on 10C. This is such a joke. Pearl Jam can't even manage to give us a proper tour, at least enable us to get tickets to the scraps of a tour they throw us.
Has anyone tried calling 10cs phone number?
2003: San Antonio, Houston, Dallas, Seattle; 2005: Monterrey; 2006: Chicago 1 & 2, Grand Rapids, Cleveland, Detroit; 2008: West Palm Beach, Tampa; 2009: Austin, LA 3 & 4, San Diego; 2010: Kansas City, St. Louis, Columbus, Indianapolis; 2011: PJ20 1 & 2; 2012: Missoula; 2013: Dallas, Oklahoma City, Seattle; 2014: Tulsa; 2016: Columbia, New York City 1 & 2; 2018: London, Seattle 1 & 2; 2021: Ohana; 2022: Oklahoma City
we are in the freaking year 2011 for God's sake!!! is just a handful of shows can you imagine if they plan a Full Tour...
will be hearing "this will never happen again" again?
we need EVOLUTION BABY!!!!!!!!!!!!
That's exactly the problem to many people going for the same shows there is not enough shows , last time i was succesfull getting tickets thru 10C was in 06 that yr they did a bunch of shows ....
I agree...without actually doing proper tours they are going to have fans from all over the world trying for tickets to the handful of shows they schedule. I'm just not sure how they can fix the problem with the deamnd they are creating.
2003: San Antonio, Houston, Dallas, Seattle; 2005: Monterrey; 2006: Chicago 1 & 2, Grand Rapids, Cleveland, Detroit; 2008: West Palm Beach, Tampa; 2009: Austin, LA 3 & 4, San Diego; 2010: Kansas City, St. Louis, Columbus, Indianapolis; 2011: PJ20 1 & 2; 2012: Missoula; 2013: Dallas, Oklahoma City, Seattle; 2014: Tulsa; 2016: Columbia, New York City 1 & 2; 2018: London, Seattle 1 & 2; 2021: Ohana; 2022: Oklahoma City
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Lone Drawn Meteor
Vancouver, BC, Canada, Northern Hemishpere, Earth, Sol System, Milky Way Galaxy, Universe Posts: 1,230
Half this place is like:
And the other half is all:
Give it a rest. You all sound like:
(idiots and babies)
This isn't the fault of the 10 Club. They did what was right and found a reputable ticket sale company. Sucks that Crowd Source is having problems, but "beyond our control" usually means just that. It's not like there's a conspiracy to f**k ten club members on concert tickets.
"If you are flammable and have legs, you are never blocking a fire exit." - Mitch Hedberg
According to Crowdsurge the band are favouring releasing the tickets again so its convenient for US fans. No disrepsect to the uS fans but this is a european tour and they have had their tour-we haven't.
That alone is making me re-think my membership. Seriously annoyed
I remember when Ticketmaster first went online. They used to have all sorts of problems when their servers got hammered for an online sale. However ticketmaster (being as the specialize in tickets), became a fairly seasoned and well run website.
I wonder why the 10c didn't try to use the 10c to distribute the tickets (like they did when the 10c servers crapped out for the Canadian tour).
I'm honestly not surprised. Other then ticketmaster, I'm not sure if there are alot of companies that really specialize in an extremely short terms blast to their servers. I wouldn't expect small ticket companies that rarely see stadium/arena sized shows to be able to do it.
Ticketmaster has such a monopoly, they I suppose it doesn't leave many independants to offer competitive services.
Give it a rest. You all sound like:
(idiots and babies)
This isn't the fault of the 10 Club. They did what was right and found a reputable ticket sale company. Sucks that Crowd Source is having problems, but "beyond our control" usually means just that. It's not like there's a conspiracy to f**k ten club members on concert tickets.
Alright....Just remember what you stated...When you try for fan club tickets next time online..
Apparently the band have been in a meeting with crowdsurge via skype for over 2 hours. Guy I spoke to (my fourth call tonight) said if no email by midnight tonight give up and go to bed.
PJ need to sort this out, if I dont get tickets in this pre sale whats the point of being a member?
Well, at least that's something. I'll hold on till 12, then i'm going to sleep.
But yeah, there's no point in being a member if you can't 10c tix.
Did they specify midnight UK time? I'm not even sure they're aware we are in different time zones here in Europe... For some people midnight UK time is 2am their time :?
Exactly. It's now half past one. I've decided to wait until two, and then I'll just say fuck it, go to bed, and hope it'll be sorted in the morning. And if I miss out on this... Well. There's always the general sale. They've wasted almost seven hours of our time, and I'm not grateful.
we are in the freaking year 2011 for God's sake!!! is just a handful of shows can you imagine if they plan a Full Tour...
will be hearing "this will never happen again" again?
we need EVOLUTION BABY!!!!!!!!!!!!
That's exactly the problem to many people going for the same shows there is not enough shows , last time i was succesfull getting tickets thru 10C was in 06 that yr they did a bunch of shows ....
I agree...without actually doing proper tours they are going to have fans from all over the world trying for tickets to the handful of shows they schedule. I'm just not sure how they can fix the problem with the deamnd they are creating.
Hi,
Sure there isn't going to enough tickets for every fan that wants to go to a certain show...But, at least make it where you don't have to hit f5 4000 times and be online 8hrs to get tickets..
According to Crowdsurge the band are favouring releasing the tickets again so its convenient for US fans. No disrepsect to the uS fans but this is a european tour and they have had their tour-we haven't.
That alone is making me re-think my membership. Seriously annoyed
What's your source mate?
SECC - Jun 03, 2000
Leeds Festival - Aug 25, 2006
Reading Festival - Aug 27, 2006
Wembley Arena - Jun 18, 2007
ISS Dome - Jun 21, 2007
MEN - Aug 17, 2009
Odyssey - Jun 23, 2010
Wuhlheide - Jun 30, 2010
MEN - Jun 20, 2012
MEN - Jun 21, 2012
Leeds - Jul 8, 2014
I'm just so frustrated. 10C are notable with their silence. Why couldnt they at least send a holding email " the band is in talks with crowdsurge right now" or something along those lines. They are just annoying and worse, upsetting, loyal fans.
An apology-heartfelt- and guaranteed tickets for all 10c members (europe based ONLY) would be good
This isn't the fault of the 10 Club. They did what was right and found a reputable ticket sale company. Sucks that Crowd Source is having problems, but "beyond our control" usually means just that. It's not like there's a conspiracy to f**k ten club members on concert tickets.
I don't care whose fault it is or isn't. I would like to know whether I can go to sleep now without waking up to find that all the pre-sale tickets are gone. I think most of the really angry people would be a lot less angry if a. there had been some information about what's happening and b. they had not been awake for 18 hours, 6 of which were spent trying to find out how to get hold of tickets.
Me, I'm too tired to be angry. I think I'll go to bed now, so I can get 5,5 hours of sleep. If I do miss out on fanclub tickets, however, I will have to re-think my membership. The ROI is not great and I love Pearl Jam just as much without paying to prove it.
Like a cloud dropping rain
I'm discarding all thought
I'll dry up, leaving puddles on the ground
I'm like an opening band for the sun
According to Crowdsurge the band are favouring releasing the tickets again so its convenient for US fans. No disrepsect to the uS fans but this is a european tour and they have had their tour-we haven't.
That alone is making me re-think my membership. Seriously annoyed
What's your source mate?
That's coming from Crowdsurge. I asked what time they would be released and he said at present the band is favouring the american timezone for their american fans.
How are other bands selling tickets successfully? It seems, in this day and age that reinventing the wheel is unnecessary, considering that other bands (DMB?) sell tickets successfully. How do they do it differently than PJ does it?
DMB and Phish (who share a management company) use Music Today for presale lotteries.
I'm not a DMB guy, but for Phish - who plays MSG, Alpine, all similar venues, this system works great. Two seconds to submit your lottery request, and then boom just wait. It's great.
NIN also used Music Today for their fanclub pre-sales. No problem at all..
Quite dissappointed by this. Been at work all day, come home, turn on PC and then spend 2-3 hours staring at the same message about being held in a queue.
I've struggled to get 10C tickets in the past and had to join the madness that is the general sale. Only reason I am with 10C is the presales, not bothered about the t-shirt etc.
I've just had an email from O2 (my mobile provider in the UK) and I can get presale tickets for Manchester through their own priority scheme....so could still get presale tix but not through 10C, which is pretty poor tbh
Astoria - April 20th 2006
Dublin - August 23rd 2006
Reading - August 27th 2006
Wembley - June 18th 2007
According to Crowdsurge the band are favouring releasing the tickets again so its convenient for US fans. No disrepsect to the uS fans but this is a european tour and they have had their tour-we haven't.
That alone is making me re-think my membership. Seriously annoyed
What's your source mate?
That's coming from Crowdsurge. I asked what time they would be released and he said at present the band is favouring the american timezone for their american fans.
If this is the case then i'm with you; what's the point in paying money to be treated as a second class citizen?!
SECC - Jun 03, 2000
Leeds Festival - Aug 25, 2006
Reading Festival - Aug 27, 2006
Wembley Arena - Jun 18, 2007
ISS Dome - Jun 21, 2007
MEN - Aug 17, 2009
Odyssey - Jun 23, 2010
Wuhlheide - Jun 30, 2010
MEN - Jun 20, 2012
MEN - Jun 21, 2012
Leeds - Jul 8, 2014
According to Crowdsurge the band are favouring releasing the tickets again so its convenient for US fans. No disrepsect to the uS fans but this is a european tour and they have had their tour-we haven't.
That alone is making me re-think my membership. Seriously annoyed
conspiracy me can't help thinking that's crowdsurge trying to deflect some ire elsewhere...
Oh yeah? Well, I've had about enough of morons and halfwits, dolts, dunces, dullards and dumbbells - and you chowderhead yokel, you blithering hayseed, you - you've had enough of me?
According to Crowdsurge the band are favouring releasing the tickets again so its convenient for US fans. No disrepsect to the uS fans but this is a european tour and they have had their tour-we haven't.
That alone is making me re-think my membership. Seriously annoyed
What's your source mate?
That's coming from Crowdsurge. I asked what time they would be released and he said at present the band is favouring the american timezone for their american fans.
If that's really the case, for a European tour, they'll piss off an incredible amount of European fans. I for one will definitely not be renewing my membership, if that'll prove true. And to be quite honest, I'll also rethink investing my hard-earned Euros for something else instead of traveling for my first first live gig of Pearl Jam after 20 years of being a fan. We Finnish fans feel shunned enough as it is.
o2 presale begins in just over 12 hours, but you have to be an o2 customer. That means 10C has less than 12 hours to fix this in order for membership to be worth anything. Trouble is, if it goes back online during the night in Europe, it's the European fans who will be screwed by this.
I understand that things go wrong and I also understand that 10C is not directly to blame, but if there's not a fair resolution to this, I think we have a right to be seriously annoyed.
According to Crowdsurge the band are favouring releasing the tickets again so its convenient for US fans. No disrepsect to the uS fans but this is a european tour and they have had their tour-we haven't.
That alone is making me re-think my membership. Seriously annoyed
What's your source mate?
That's coming from Crowdsurge. I asked what time they would be released and he said at present the band is favouring the american timezone for their american fans.
I wonder if there's some Chinese whispers going on with the message getting garbled along the way.
If the servers and everything are in the States it would make sense to stick to American time zones, since people will be awake and able to deal with stuff (supposedly ;-) ). Plenty of advance notice should do the trick. It's not like 9am is that much more convenient than 6pm. There will always be people who are at work, travelling, taking care of kids... but with enough notice we can try and sort something.
Like a cloud dropping rain
I'm discarding all thought
I'll dry up, leaving puddles on the ground
I'm like an opening band for the sun
The good news is that the tickets are still there if you want to take a positive from this.
My take on what happened tonight:
10 Club servers can't handle the pre-sales, but IIRC they staggered onsale times to compensate for this. 10 Club have done the right thing by passing the ticket sales out to a different company, however they should have kept the onsale times staggered. They announced the dates about a week ago so why they couldn't space the sales over different days is beyond me. Basically when a lot of people try to access a website it creates a massive denial of service, there is no way to avoid this realistically. Even the big sites in the UK suffer from this, see tickets when festivals go on sale, ticketmaster if they exclusively sell tickets for a tour. Hopefully whoever is in charge of dealing with ticket sales can learn that there is always going to be this problem, and like previously when they compensated by selling different dates at different times, they still need to do this no matter who provides the service. They may look at it as being inconvenience to not be able to get all the dates at the same time, but it's much more convenient than struggling for hours.
EDIT: also mentioned in another topic is that as long as you get the tickets into your cart, go to the normal crowdsurge website and you should be able to check out from there without too much hassle
Unfortunately, due to issues beyond our control, we have experienced technical issues with the presale.
In order to best serve members of the Ten Club, we are going to take presales offline for now, and return to members shortly with an alternate way of providing presale ticket access. We will give advance notice with details of when the presale will resume via email and website.
If you have already successfully purchased tickets, your ticket order is complete and you do not have to await further instructions.
If the servers and everything are in the States it would make sense to stick to American time zones, since people will be awake and able to deal with stuff (supposedly ;-) ). Plenty of advance notice should do the trick. It's not like 9am is that much more convenient than 6pm. There will always be people who are at work, travelling, taking care of kids... but with enough notice we can try and sort something.
According to Crowdsurge the band are favouring releasing the tickets again so its convenient for US fans. No disrepsect to the uS fans but this is a european tour and they have had their tour-we haven't.
That alone is making me re-think my membership. Seriously annoyed
conspiracy me can't help thinking that's crowdsurge trying to deflect some ire elsewhere...
It makes sense to them as apparently there are more 10c members there than in europe but ITS A EUROPEAN TOUR, let us have our crack at the tickets first and then let the uS 10c members have a go
Comments
maybe..but wouldn't it have been prudent to check if these guys can actually handle the amount of traffic a pre-sale generates ?? seems they were woefully unprepared..3 hours for nothing :evil:
That's exactly the problem to many people going for the same shows there is not enough shows , last time i was succesfull getting tickets thru 10C was in 06 that yr they did a bunch of shows ....
How about a special presale code for anyone who complains on this board?
But is that how it is? 10C servers aren't running Crowd Surge are they?? I understand frustrations after what has happened in the past but I don't think anyone could have foreseen that using an outside company to handle the ticket sales would create the same problem.
Plus, where IS 10C on this? They should be giving us updates, providing some kind of support for their customers. I don't pay my membership fee to CrowdSurge, so this is on 10C. This is such a joke. Pearl Jam can't even manage to give us a proper tour, at least enable us to get tickets to the scraps of a tour they throw us.
<a href="http://www.flickr.com/photos/jmgphotos/4731512142/" title="PJ Banner2 by Mister J Photography, on Flickr"><img src="http://farm2.static.flickr.com/1135/4731512142_258f2d6ab4_b.jpg" width="630" height="112" alt="PJ Banner2" /></a>
Did they specify midnight UK time? I'm not even sure they're aware we are in different time zones here in Europe... For some people midnight UK time is 2am their time :?
I'm discarding all thought
I'll dry up, leaving puddles on the ground
I'm like an opening band for the sun
Has anyone tried calling 10cs phone number?
I agree...without actually doing proper tours they are going to have fans from all over the world trying for tickets to the handful of shows they schedule. I'm just not sure how they can fix the problem with the deamnd they are creating.
And the other half is all:
Give it a rest. You all sound like:
(idiots and babies)
This isn't the fault of the 10 Club. They did what was right and found a reputable ticket sale company. Sucks that Crowd Source is having problems, but "beyond our control" usually means just that. It's not like there's a conspiracy to f**k ten club members on concert tickets.
That alone is making me re-think my membership. Seriously annoyed
I wonder why the 10c didn't try to use the 10c to distribute the tickets (like they did when the 10c servers crapped out for the Canadian tour).
I'm honestly not surprised. Other then ticketmaster, I'm not sure if there are alot of companies that really specialize in an extremely short terms blast to their servers. I wouldn't expect small ticket companies that rarely see stadium/arena sized shows to be able to do it.
Ticketmaster has such a monopoly, they I suppose it doesn't leave many independants to offer competitive services.
Actually does TM even operate out of europe?
Alright....Just remember what you stated...When you try for fan club tickets next time online..
Jeremy
Exactly. It's now half past one. I've decided to wait until two, and then I'll just say fuck it, go to bed, and hope it'll be sorted in the morning. And if I miss out on this... Well. There's always the general sale. They've wasted almost seven hours of our time, and I'm not grateful.
Hi,
Sure there isn't going to enough tickets for every fan that wants to go to a certain show...But, at least make it where you don't have to hit f5 4000 times and be online 8hrs to get tickets..
What's your source mate?
Leeds Festival - Aug 25, 2006
Reading Festival - Aug 27, 2006
Wembley Arena - Jun 18, 2007
ISS Dome - Jun 21, 2007
MEN - Aug 17, 2009
Odyssey - Jun 23, 2010
Wuhlheide - Jun 30, 2010
MEN - Jun 20, 2012
MEN - Jun 21, 2012
Leeds - Jul 8, 2014
An apology-heartfelt- and guaranteed tickets for all 10c members (europe based ONLY) would be good
I don't care whose fault it is or isn't. I would like to know whether I can go to sleep now without waking up to find that all the pre-sale tickets are gone. I think most of the really angry people would be a lot less angry if a. there had been some information about what's happening and b. they had not been awake for 18 hours, 6 of which were spent trying to find out how to get hold of tickets.
Me, I'm too tired to be angry. I think I'll go to bed now, so I can get 5,5 hours of sleep. If I do miss out on fanclub tickets, however, I will have to re-think my membership. The ROI is not great and I love Pearl Jam just as much without paying to prove it.
I'm discarding all thought
I'll dry up, leaving puddles on the ground
I'm like an opening band for the sun
That's coming from Crowdsurge. I asked what time they would be released and he said at present the band is favouring the american timezone for their american fans.
I've struggled to get 10C tickets in the past and had to join the madness that is the general sale. Only reason I am with 10C is the presales, not bothered about the t-shirt etc.
I've just had an email from O2 (my mobile provider in the UK) and I can get presale tickets for Manchester through their own priority scheme....so could still get presale tix but not through 10C, which is pretty poor tbh
Dublin - August 23rd 2006
Reading - August 27th 2006
Wembley - June 18th 2007
If this is the case then i'm with you; what's the point in paying money to be treated as a second class citizen?!
Leeds Festival - Aug 25, 2006
Reading Festival - Aug 27, 2006
Wembley Arena - Jun 18, 2007
ISS Dome - Jun 21, 2007
MEN - Aug 17, 2009
Odyssey - Jun 23, 2010
Wuhlheide - Jun 30, 2010
MEN - Jun 20, 2012
MEN - Jun 21, 2012
Leeds - Jul 8, 2014
conspiracy me can't help thinking that's crowdsurge trying to deflect some ire elsewhere...
If that's really the case, for a European tour, they'll piss off an incredible amount of European fans. I for one will definitely not be renewing my membership, if that'll prove true. And to be quite honest, I'll also rethink investing my hard-earned Euros for something else instead of traveling for my first first live gig of Pearl Jam after 20 years of being a fan. We Finnish fans feel shunned enough as it is.
I understand that things go wrong and I also understand that 10C is not directly to blame, but if there's not a fair resolution to this, I think we have a right to be seriously annoyed.
I wonder if there's some Chinese whispers going on with the message getting garbled along the way.
If the servers and everything are in the States it would make sense to stick to American time zones, since people will be awake and able to deal with stuff (supposedly ;-) ). Plenty of advance notice should do the trick. It's not like 9am is that much more convenient than 6pm. There will always be people who are at work, travelling, taking care of kids... but with enough notice we can try and sort something.
I'm discarding all thought
I'll dry up, leaving puddles on the ground
I'm like an opening band for the sun
My take on what happened tonight:
10 Club servers can't handle the pre-sales, but IIRC they staggered onsale times to compensate for this. 10 Club have done the right thing by passing the ticket sales out to a different company, however they should have kept the onsale times staggered. They announced the dates about a week ago so why they couldn't space the sales over different days is beyond me. Basically when a lot of people try to access a website it creates a massive denial of service, there is no way to avoid this realistically. Even the big sites in the UK suffer from this, see tickets when festivals go on sale, ticketmaster if they exclusively sell tickets for a tour. Hopefully whoever is in charge of dealing with ticket sales can learn that there is always going to be this problem, and like previously when they compensated by selling different dates at different times, they still need to do this no matter who provides the service. They may look at it as being inconvenience to not be able to get all the dates at the same time, but it's much more convenient than struggling for hours.
EDIT: also mentioned in another topic is that as long as you get the tickets into your cart, go to the normal crowdsurge website and you should be able to check out from there without too much hassle
what a load of shit.
I understand Crowdsurge is based in the UK
It makes sense to them as apparently there are more 10c members there than in europe but ITS A EUROPEAN TOUR, let us have our crack at the tickets first and then let the uS 10c members have a go