UPDATED: Message To PJ Fans From CrowdSurge

Rubysdad

Update From CrowdSurge: We will be working throughout the night to diagnose the problem that occurred during today's pre-sale. Please check back for updates.

..............
Unfortunately, due to issues beyond our control, we have experienced technical issues with the presale.

In order to best serve members of the Ten Club, we are going to take presales offline for now, and return to members shortly with an alternate way of providing presale ticket access. We will give advance notice with details of when the presale will resume via email and website.

If you have already successfully purchased tickets, your ticket order is complete and you do not have to await further instructions. 

elvistheking44

You have nothing to add to this Tim? C'mon Tim, this is seriously out of hand. Your business practices are failing on a regular basis and we are suffering from it. Man up, do something......

sonna

No excuse really is it. "Issues beyond our control" just doesn't cut it. Just shows there was no preparation whatsoever.

warrenfse

Are you guys ever embarrassed by your performance during these ticket sales? Seriously?

I was the guy who called in on Rob's Show during the PJ20 ticket debacle who called for Tim's head on this. It's amazing how incompetent the Ten Club is.

Jeff Ament also said to me: "This will never happen again!"

Whoops.

Yoda73

Yeah right!
'Issues beyond our control'...reading this makes me wanna puke. I mean selling fucking tickets online is not rocket science. I've ruined my whole afternoon to be home by the time pre-sale starts, wasted the rest of the evening with this sorry ass crowdsurge website and now they want to start all over when general sale starts tomorrow and the day after.
Give me a break!!!
I've had it with those incapable organisations...if relaying messages from crowdsurge is all 10c is able to do for us...then I am out spending my membership fee elsewhere!!!

mr_canada

Rubysdad wrote:

Unfortunately, due to issues beyond our control, we have experienced technical issues with the presale.

In order to best serve members of the Ten Club, we are going to take presales offline for now, and return to members shortly with an alternate way of providing presale ticket access. We will give advance notice with details of when the presale will resume via email and website.

If you have already successfully purchased tickets, your ticket order is complete and you do not have to await further instructions. 

:roll:

RW8297

This is bullshit. 3 hrs, 8 attempts. and nothing. wanted to buy only 2 god damn berlin tickets. fuck those wankers from crowd surge. this is beyond my control!

mr_canada

Rubysdad wrote:

Unfortunately, due to issues beyond our control, we have experienced technical issues with the presale.

In order to best serve members of the Ten Club, we are going to take presales offline for now, and return to members shortly with an alternate way of providing presale ticket access. We will give advance notice with details of when the presale will resume via email and website.

If you have already successfully purchased tickets, your ticket order is complete and you do not have to await further instructions. 

:roll:

yoyo

Could you resolved the empty cart problem please too !!!!???

mr_canada

Rubysdad wrote:

Unfortunately, due to issues beyond our control, we have experienced technical issues with the presale.

In order to best serve members of the Ten Club, we are going to take presales offline for now, and return to members shortly with an alternate way of providing presale ticket access. We will give advance notice with details of when the presale will resume via email and website.

If you have already successfully purchased tickets, your ticket order is complete and you do not have to await further instructions. 

:roll:

peacefrompaul

"You fucked it friend."

ScrapeMySky

Just one tiny little question: What do they mean by "shortly"? Just looking for a timeframe here. Hours? Days?

Spoken

warrenfse wrote:

Are you guys ever embarrassed by your performance during these ticket sales? Seriously?

I was the guy who called in on Rob's Show during the PJ20 ticket debacle who called for Tim's head on this. It's amazing how incompetent the Ten Club is.

Jeff Ament also said to me: "This will never happen again!"

Whoops.

$40 get u-
Bang-Your-Head-Against-The-Wall Ticket Pre-Sales.
:?

mr_canada

mr_canada wrote:

Rubysdad wrote:

Unfortunately, due to issues beyond our control, we have experienced technical issues with the presale.

In order to best serve members of the Ten Club, we are going to take presales offline for now, and return to members shortly with an alternate way of providing presale ticket access. We will give advance notice with details of when the presale will resume via email and website.

If you have already successfully purchased tickets, your ticket order is complete and you do not have to await further instructions. 

:roll:

Damn 10C. Even this server is crashing. It posted my shit 3 times. Whatever...

mr_canada

mr_canada wrote:

Rubysdad wrote:

Unfortunately, due to issues beyond our control, we have experienced technical issues with the presale.

In order to best serve members of the Ten Club, we are going to take presales offline for now, and return to members shortly with an alternate way of providing presale ticket access. We will give advance notice with details of when the presale will resume via email and website.

If you have already successfully purchased tickets, your ticket order is complete and you do not have to await further instructions. 

:roll:

Damn 10C. Even this server is crashing. It posted my shit 3 times. Whatever...

IamTom

Well. I'm not usually one to get involved with the ticket fiasco postings but I feel now is my time.

My situation is I work for a small charity that gives dreams to kids with learning difficulties.

About 2 weeks ago I arranged to meet a family tonight so I, as the manager of the local areancould present a kid with his dream.

The tour and sale dates are released and this clashes. Most things I could re-arrange but not this.

There is no point in saying I've been into PJ since blah,blah,blah but they are my favourite band and I love seeing them live.

So how to get tickets I wonder? Hmmm...I ask someone who works for me if she will,for a wage, sit on the pc when she gets home and get me my tickets. Yes. I offer her £10 an hour because it's really a favour she doesn't need to be doing and I reckon it'll take 20 minutes and we're both happy. I get my tickets,she's £10 richer.

The child I gave a dream to is speechless and in a chair with cerebral palsy. What we were able to give him will provide a better quality of life. I wonder how the parents would have regarded the charity I work for if I'd broken the arrangement? I couldn't do that. But it seems really easy for a band with the resources PJ has to put people out and there be no real apology or accountabilty.

My staff member was online for 3 hours before I could get back home and take over. It cost me £30 for nothing. She is a single parent of a 5yo who needed her attention.

So,I'm pissed off,out of pocket and still have no tickets.

I am also baffled that this happens again and again.

And the message from Crowdsurge tells me nothing except that the system doesn't work and will sometime.

When?

I like getting my 10c tix for no other reason than they're 10c tix. Direct from my favourite band....but it sure is a waste of time,money and effort.

neddie vedder

a complete and utter joke..time off work to put up with these amateurs ??? 3 fucking hours staring at my screen waiting for things to happen..i actually had the tickets in my cart..proceeded to payment and it said the cart was empty, too many times to mention...crowdsurge is a fucking disgrace, did they not realise there would be quite a few people trying the same time ?? so pissed off right now !

mip

I hate silence in situations like this. Inform us FFS!

deserteddotse

I would like some clarification :idea: :

Did you incorporate the Crowdsurge solution on your own site, on your own servers?

It's pretty obvious since the pearljam.com was horribly slow as well.

That says a lot about whoever decided this.
It's not the PJ site itself that is the problem, it's the amount of ppl trying to access the site.
You've had this problem before and try the same (but different)? :shock:

It can't be a coincidence....

Seb77

Uhm and does anybody else feel the name 'crowdsurge" is rather inappropriate???????

Spoken

Ten Club promised this would never happen again.
:?