farewell to Ten Club (long)

LikeAnOcean · August 2009

You were treated like crap. I wouldn't quit 10c over it, but Karen should have used common sense instead of going by the books.

10c should reimberse you somehow. Free flight and show of your choice should be what they should do. I would definitely keep on them about this. Don't quit the club though. Great band and a lot of great people run it.

pdalowsky · August 2009

Dude this lady was a representative of 10c, but dont tar them all with the same brush right?

Tenclub are usually very helpful, they made some clear policies this tour re tickets which are very different to 2007. By reading them this whole situation could have been avoided. Sure they may have told you otherwise and thats disappointing, but if the message didnt get through to the lady you spoke to how was she to know?

Of course common sense should kick in, but how many people do you think try it on with them? they;ve heard it all before. I'm not saying you are one of these by the way, I believe everything you posted here, but they will get this stuff all the time.

The hard line may have been the wrong way for them to go, but at the end you got in, saw a stunning show, so dont cut your nose off to spite your face. tenclub is a great club, and one you should remain in.

joeroberts · August 2009

Cosmic Slop wrote:

Welcome to how the "rules" work in North America Riccardo. It's all black and white with no room to maneuver in between. Common sense rarely applies. I assume T0C applies them this way to avoid hassle, but clearly that doesn't work either, they have to understand that shit happens sometimes, but I understand that it's hard to weed out the real situations from the fakers. I'm sorry things didn't work out exactly as planned, but glad you got to see the show.

You got the real point, CS!
I remember back in 2003, attending Bruce's shows at Giants Stadium, a guy been thrown out by security after the man on the row behind him called them. Do you want to know why? He was standing next to his seat (he was the first one on that row) instead of being right in front of it. In the opinion of the motherfucker he had behind him, in case of fire he was in the middle of the emergency exit. He tried to explain to the security staff that he was there since the guy in front of him was taller and he was not seeing the stage and that, in case of an emergency, he would have simply escaped quicker.
No way, they had their fucking rules to follow and throw him away.

Actually, I don't know what happened to the man who called 'em.

R

Larry Zisstans · August 2009

:idea: Got any cool shit in your collection that you wanna unload cheap? And yeah, how was the show?

kevtic · August 2009

Very interesting opening post from Riccardo. I also couldn't attend the London show after buying tickets. When i bought the tickets I was good to go but factors intervened and it became impossible to go. I contacted the 10club at the time when i wasn't sure if I could go or not and they said under no circumstances could i transfer tickets.

When i officially couldn't make it I tried again. A member on here needed tickets so i asked if i could transfer those tickets to their membership and was told no. I even then said could they give them to them for nothing as it didn't make any sense for someone to miss out if tickets were going spare. Again i was told no. At no point was it even intimated that i could transfer them by a proxy letter.

Ultimately this didn't work for Riccardo anyway but my question is why the confusion and double standards? i was approx £100 down on the deal surely there must be a simple way of releasing tickets back into the 10c for purchase by other 10c members especially if a show is sold out. After all we all pay a membership fee each year. I understand transferring tickets between members direct could have the potential to be scalped but I think you would be called on it if you tried to scalp to a 10c member.

I think in the main the 10c do a great job but a little flexibility or a little more customer care would go a long way.

Gary Carter · August 2009

reflectedfromafar wrote:

Finally, you can’t finish a discussion simply saying “this conversation is over.” Never! Believe me, if we weren’t in such a situation and my target was not attending a show for which I’d flied overnight, maybe the conversation would have been finished but Karen surely would have left with the mark of my hand on her cheek, since I don’t admit even from my parents to shut my mouth this way.

again, the only people who know how this exchange went down are the two people involved. But what I read above is not a rational reaction to what was described - seriously, you would have hit this woman in the face for something she said ? :?

i agree

yea cause hitting a woman is really rational. how much of a man are you to hit a woman over concert tickets. i for one don't feel sorry for you after that part.

sward · August 2009

I feel bad for you guys that this happened. But my experience tells me that when we only get the story from the scorned, that some essential details are missing. Believe me, I am not saying it didn't go down this way, but often times the subtleties about why it transpired a certain way are lacking. Here's to hoping everyone involved learned a little something.

Plankton · August 2009

As far as I see it, under normal circumstances, rules and rules - can't go because of a broken leg? Well that sucks. It's just one of those things. (Like, having a broken leg in general is pretty crappy)

The only thing that makes this different is if he was told beforehand by 10C that something could be done about it, which apparently he was. Owing to that, I think somewhere 10C has been very unfair. To blame Karen, however is probably not fair.

vedder_soup · August 2009

the 10c usually don't like the public airing of dirty laundry like the OP's on here, especially when they may have not had a chance to reply to the correspondence yet.

yes, it sucks that your friend broke his leg, yes it sucks that common sense did not prevail, but as has been pointed out, it is noted that when you purchase tickets, you agree to the terms of the sale, that there are no refunds and no transfers.

i have been on the receiving end of this policy previously, and i did not make the show. The 10c has my business still, the travel agent that stuffed up my flights, meaning that i missed the show does not

MayDay10 · August 2009

I believe its possible that there is a miscommunication somewhere at the level of the friend with the broken leg. Either with Riccardo here or the 10 Club. As far as I have heard, 10c does not make transfers happen under any circumstances.

morgie2 · August 2009

With all due respect, what part of this statement didn't you get :

"IMPORTANT: The tickets will be available at the venue ticket window under the MEMBER'S FIRST AND LAST NAME and NOT the name on the credit card. You cannot transfer a Ten Club ticket purchase to any other name besides the name registered to your account" ?

Could they, should they have done something to help you, maybe (probably), but the bottom line is the purchase was made with these rules very well known to all. As much as I feel badly, and I sincerely do, for your plight, you and your friend need to take some responsibility. As awful as this may sound, it's not their fault you friend broke his leg. I believe the rules are in place to try and stop scalping and sometimes nice people like you get caught in the wake. I hope you reconsidered your decision, but if not, best of luck.

joeroberts · August 2009

vedder_soup wrote:

the 10c usually don't like the public airing of dirty laundry like the OP's on here, especially when they may have not had a chance to reply to the correspondence yet.
...

As I've mentioned somewhere before, I've sent yesterday this message directly to 4 different addresses of 10c.
Plenty of time to reply then, considering that seattle is 9 hours back.
Anyway, I don't really care whether they like public airing or not.

R

Danimal · August 2009

Wait a minute...you didn't try to pick up the tickets wearing a ski mask, did you?

joeroberts · August 2009

Danimal wrote:

Wait a minute...you didn't try to pick up the tickets wearing a ski mask, did you?

uhm... no, I really didn't think about this possible scenario... maybe next time...

Seriously, if I had showed the original ID card of my friend, I wouldn't have any problem to get the tickets, how accurately they were during control process.

benjs · August 2009

morgie2 wrote:

With all due respect, what part of this statement didn't you get :

"IMPORTANT: The tickets will be available at the venue ticket window under the MEMBER'S FIRST AND LAST NAME and NOT the name on the credit card. You cannot transfer a Ten Club ticket purchase to any other name besides the name registered to your account" ?

Could they, should they have done something to help you, maybe (probably), but the bottom line is the purchase was made with these rules very well known to all. As much as I feel badly, and I sincerely do, for your plight, you and your friend need to take some responsibility. As awful as this may sound, it's not their fault you friend broke his leg. I believe the rules are in place to try and stop scalping and sometimes nice people like you get caught in the wake. I hope you reconsidered your decision, but if not, best of luck.

With all due respect, the employees at the Ten Club are above these rules - as they collectively wrote them - and had they chosen to help the OP out, they would've, and I trust that. This all seems a bit unusual to me - I've only heard of 10C doing a transfer where the recipient would have his tickets envelope there waiting with his or her name on it - none of this proxy letter stuff. This seems like one of many half-stories floating around this board, and I'm not going to pass judgment on anything here because it's inconsiderate to the Ten Club, and even to the selling party. In any case, to summarize what I'm trying to say: There are rules. There are exceptions. This sounds like an oddly planned exception, and I'm not too sure whether 10C would have organized this that way, as I've never heard of them doing a transfer that way.

mach271 · August 2009

shawndyer wrote:

Yes! I just moved to numbers lower. Thanks Riccardo

LMFAO!!!!!

100 Pacer · August 2009

SolarWorld wrote:

I like all these bold NO EXCEPTIONS people keep posting. Problem is... ten club HAS made exceptions in the past. It is not unheard of for them to help someone out that has say, broken their leg and cannot make the show.

while it's true that 10C has made exceptions in the past, they inevitably had to draw the line somewhere because members were taking advantage of the transfer policy even when it was being conducted on the DL. in any case, yes the 10C can still make an exception to the rule, but it becomes increasingly difficult for them to do so and rightfully so,...

dislocated · August 2009

shawndyer wrote:

Yes! I just moved to numbers lower. Thanks Riccardo

TWO!

Flagg · August 2009

One point he made though has always bugged me. What does happen to the tickets that go unclaimed because someone could not go to the show and 10C won't allow a transfer? Do they resell them or do they just go unused?

10C should allow transfers. They used to do it. They should now. I can't imagine too many people request.

benjs · August 2009

Flagg wrote:

One point he made though has always bugged me. What does happen to the tickets that go unclaimed because someone could not go to the show and 10C won't allow a transfer? Do they resell them or do they just go unused?

10C should allow transfers. They used to do it. They should now. I can't imagine too many people request.

I'm sure if your heart's in the right place when you go to them, they'll understand. I would imagine anyways.

farewell to Ten Club (long)

Comments

Categories