farewell to Ten Club (long)

SPEEDY MCCREADY

PureandEasy wrote:

As harsh as this may seem, what the 10club needs to do is stand by their policy 100% - NO EXCHANGES, NO TRANSFERS PERIOD. It's unfortunate if something happens and you are unable to attend, but if that's the policy and they stand by it ALL THE TIME, then there is no issue.

that's my way of dealing with the facts and keeping things simple Speedy

I agree with this...

If there is a rule in place...
Then they HAVE to stick to the rule....
Because once they make ONE exception to the rule.....

Well....We now see what can happen

QuarterToTen

SPEEDY MCCREADY wrote:

OceanStone wrote:

SPEEDY MCCREADY wrote:

There is good way to do business...
There is a bad way to do business.....

And there is a things called common sense....and decency

There is a something to be said for "Doing whats right"


Thats all I have to say about this.

I love how you get right to the point .
Simple and that's that.

One thing I have learned in my 40+ years on this silly planet.....LIFE IS SIMPLE!!!! People make life complicated...Because people tend to over-think things......Or people make life difficult because they just cant deal with the truth....

There is right..
There is wrong...
There are facts...
There is bullshit.....

Too many people like to deal with the bullshit....Instead of just dealing with the facts...

i couldn't possibly agree more.

unfortunately the world tends to revolve around, and thrive on, bullshit.

there is a lot to be said for the KISS theory.

A satellite forever orbiting

regardless of rules or policies, if his description of the conversation with this karen is accurate, then she needs an attitude adjustment or they need to keep her in whatever hole from which she was dug.

Hitch-Hiker

SPEEDY MCCREADY wrote:

PureandEasy wrote:

As harsh as this may seem, what the 10club needs to do is stand by their policy 100% - NO EXCHANGES, NO TRANSFERS PERIOD. It's unfortunate if something happens and you are unable to attend, but if that's the policy and they stand by it ALL THE TIME, then there is no issue.

that's my way of dealing with the facts and keeping things simple Speedy

I agree with this...

If there is a rule in place...
Then they HAVE to stick to the rule....
Because once they make ONE exception to the rule.....

Well....We now see what can happen

I agree they should stick to their rules if they've put them in place, but I think their policy on this matter in fundamentally flawed, and depending on the country flaunts the law, so I'm torn on this one.

guacamolejoe

SPEEDY MCCREADY wrote:

OceanStone wrote:

SPEEDY MCCREADY wrote:

There is good way to do business...
There is a bad way to do business.....

And there is a things called common sense....and decency

There is a something to be said for "Doing whats right"


Thats all I have to say about this.

I love how you get right to the point .
Simple and that's that.

One thing I have learned in my 40+ years on this silly planet.....LIFE IS SIMPLE!!!! People make life complicated...Because people tend to over-think things......Or people make life difficult because they just cant deal with the truth....

There is right..
There is wrong...
There are facts...
There is bullshit.....

Too many people like to deal with the bullshit....Instead of just dealing with the facts...

This world should have more of us realists speedy . KISS = Keep it simple, stupid!

J.

PureandEasy wrote:

As harsh as this may seem, what the 10club needs to do is stand by their policy 100% - NO EXCHANGES, NO TRANSFERS PERIOD. It's unfortunate if something happens and you are unable to attend, but if that's the policy and they stand by it ALL THE TIME, then there is no issue.

that's my way of dealing with the facts and keeping things simple Speedy

He spoke with someone before flying in. If that were the case than they should have never even entertained the idea of the proxy letter and ID copies? They were OK with this as it is an " unusual " situation. All was well until he got the box office. That is where he ran into issues and arrogance.

If he would have just jumped on a plane with some copies and a dream I would be saying he was a fool, but that seems to not be the case.

joeroberts

mjb wrote:

I don't think your interpretation of the law is accurate (keeping in mind I am not a lawyer in the US or the UK). You are using an example where a proxy is an acceptable legal document in lieu of appearing in person (i.e. voting as a shareholder of a corporation) and you are applying it to a private fanclub.

Neither I am a lawyer in UK, USA or in Italy.
What I can see is that usually with a proxy you can collect a passport, results from medical exams or, as I mentioned, you can even vote in whatsoever company shareholders meeting.
And nothing can prevent me from thinking that the importance of this club is lower than any of the above situations.
Not taking into account that I can spell first name and last name of a person for whom this has worked in 2007.
And that it's what my friend has been told by phone one week earlier.

Get_Right

well I dont know why you would get on a plane without some confirmation email and also knowing that the 10c has a no transfer rule
Remember, getting 10c tickets is a PRIVILEGE, subject to the 10c's terms and conditions
the customer is not always right when it comes to the 10c, as a longtime member, I would think you knew that by now

they make us jump through some ridiculous hoops to secure tickets, but that needs to be tolerated if you want the seats.

SPEEDY MCCREADY

A satellite forever orbiting wrote:

regardless of rules or policies, if his description of the conversation with this karen is accurate, then she needs an attitude adjustment or they need to keep her in whatever hole from which she was dug.

Just saying...

If I were a judge....and I am having a case brought in front of me....

Go look at the original post in this thread....

There is NO DOUBT in my mind that this man is telling the truth...NO DOUBT

He has facts, documents, proper I.D, blah blah blah....

The response from the other party involved??? "End of conversation"

Just hearing those words "End of conversation" would tell me all I need to know about the other party involved.......

nevmiles

A satellite forever orbiting wrote:

regardless of rules or policies, if his description of the conversation with this karen is accurate, then she needs an attitude adjustment or they need to keep her in whatever hole from which she was dug.

This is the key, people . . . . eveyone is hung up on rules/policies/tickets etc . .. but I think it all comes down to decent customer service . . .

A satellite forever orbiting

SPEEDY MCCREADY wrote:

A satellite forever orbiting wrote:

regardless of rules or policies, if his description of the conversation with this karen is accurate, then she needs an attitude adjustment or they need to keep her in whatever hole from which she was dug.

Just saying...

If I were a judge....and I am having a case brought in front of me....

Go look at the original post in this thread....

There is NO DOUBT in my mind that this man is telling the truth...NO DOUBT

He has facts, documents, proper I.D, blah blah blah....

The response from the other party involved??? "End of conversation"

Just hearing those words "End of conversation" would tell me all I need to know about the other party involved.......

i cant tell if you agree with me or not.

Get_Right

not saying "Karen" was right, but can you imagine how many sob stories she hears?
I suppose that would eventually make me more aggressive as well.
Its really simple.
No transfers. You can certainly ask, but if you dont get the email confirmation from the 10c, it wasnt allowed.
The lesson: always get it in writing.

SPEEDY MCCREADY

Get_Right wrote:

not saying "Karen" was right, but can you imagine how many sob stories she hears?
I suppose that would eventually make me more aggressive as well.
Its really simple.
No transfers. You can certainly ask, but if you dont get the email confirmation from the 10c, it wasnt allowed.
The lesson: always get it in writing.

That night...

I am going to say she heard only ONE "sob story"....

Solat13

PureandEasy wrote:

As harsh as this may seem, what the 10club needs to do is stand by their policy 100% - NO EXCHANGES, NO TRANSFERS PERIOD. It's unfortunate if something happens and you are unable to attend, but if that's the policy and they stand by it ALL THE TIME, then there is no issue.

that's my way of dealing with the facts and keeping things simple Speedy

The thing is that is not an absolute rule.

At Camden 2 last year, the guy in front of me in the ten club line took 10 minutes to pick up his tix because they were transferred last minute and he had to get the 10 Club on the phone to talk to the person at the ticket window to get them.

Normally, I would have been annoyed waiting that long through the whole argument, ordeal and phone calls, but then I got my envelope and won the ticket lottery for first row and didn't care that I had to wait an extra ten minutes to pick up tix.

slightofjeff

I'm a bottom line type of guy. So here's the bottom line:

The guy got to see the show. That's all that really matters.

If his feelings are still hurt because someone said "end of conversation" at him, well shit, grow a pair and move on. People are shitty to people everyday in this world. If I got my feelings hurt every time someone I didn't know was shitty to me, I wouldn't be able to function.

A satellite forever orbiting

Get_Right wrote:

not saying "Karen" was right, but can you imagine how many sob stories she hears?
I suppose that would eventually make me more aggressive as well.
Its really simple.
No transfers. You can certainly ask, but if you dont get the email confirmation from the 10c, it wasnt allowed.
The lesson: always get it in writing.

i worked in a few different service fields for years and "aggressive" is NEVER an acceptable attitude toward a customer whether you believe him or not...no matter what you had heard that day nor if your corn flakes had a drop of piss in the bowl.

Dead Man Walking

I started reading this thread and only got 2 pages in and got bored.

If you have an issue with 10c's policies, email them. Here: <!-- e --><a href="mailto:info@tenclub.net">info@tenclub.net</a><!-- e -->; <!-- e --><a href="mailto:tickets@tenclub.net">tickets@tenclub.net</a><!-- e -->

calling people out on forums is not the proper way to go about this. It sucks that you had to pay twice for tickets but even in your own original post you stated that there is a possibility you misunderstood the 10c's procedures for the transfer.

Maybe get on the phone with them and calmly ask for an explanation (if you want one). Stomping your feet and marching around the forum complaining will accomplish nothing.

justam

It seems to me, just from my impression of your post, that perhaps a language difficulty (English doesn't seem to be your first language) and perhaps an aggressive manner as you were talking to Karen may have made her less receptive to your message. Sometimes when people feel attacked they don't respond positively, instead they defend themselves by presenting a harder front.

But, even noting that, I'm sorry you had this frustrating experience.

Kinsey

Get_Right wrote:

well I dont know why you would get on a plane without some confirmation email and also knowing that the 10c has a no transfer rule
Remember, getting 10c tickets is a PRIVILEGE, subject to the 10c's terms and conditions
the customer is not always right when it comes to the 10c, as a longtime member, I would think you knew that by now

they make us jump through some ridiculous hoops to secure tickets, but that needs to be tolerated if you want the seats.

I don't think 10c tickets are a privilege. There is a definite advantage to being able to buy tickets before the general sale, but that is an advantage we pay for. Even so, tickets to a show are not guaranteed.

The front row system for seats is great, but that doesn't apply to European shows where the floor is GA. I think the 10c bends over backwards to help fans out, but in this case their representative seems to have acted poorly. Even if he was able to get seats, he has essentially paid double the face value to see the show!

Get_Right

A satellite forever orbiting wrote:

i worked in a few different service fields for years and "aggressive" is NEVER an acceptable attitude toward a customer whether you believe him or not...no matter what you had heard that day nor if your corn flakes had a drop of piss in the bowl.

well that guy wasn't a customer at that gig was he?