farewell to Ten Club (long)

Zod

How did people transfer tickets on previous tours? I've never heard of the proxy letter thing before? On previous tours you'd contact the 10c in advance, and they would transfer the tickets in advance so that the person attending the concert would have their name on the tickets the day of the show instead of original purchaser?

maybe the 10c needed the proxy letter sent to them directly with the id so they could set that up, not the day of the show itself? It was probably a miscommunication?

tacet

I feel for you Joe, I really do.
I can completely understand the disppointment you must have felt, especially having
to travel a distance all the while believing you were going to be able to watch the
greatest live rock show on earth in pretty decent seats.

but(ain't there always a butt),

while I agree the situation could have been handled a little more tactfully by the 10c rep
there, you have to put yourself in her shoes, I think.

and(ain't there always an and?)

Your decision to drop out of the 10c is your perogative but I always have to wonder why people
feel the need to post that they are doing this.
I understand you feel you needed to rant but you should have figured that 98% of the people here
couldn't give a rodent's ass that you have made this decision.

Personally, I hope you don't let 1 bad experience outweigh all the other good things that have
come your way due to your association with this band because the best is yet to come and
it would be a shame if you missed out on them - 10c style.

MayDay10

The thing that makes me slightly suspicious that there is more to the story (at least as far as the Italian feller goes) is the fact that he called and the transfer procedure just so happened to be the same exact procedure which was allowed for U2 a few weeks prior.

Is it possible the OP was slightly misled by his friend?

joeroberts

SS25454 wrote:

I feel for you Joe, I really do.

Your decision to drop out of the 10c is your perogative but I always have to wonder why people
feel the need to post that they are doing this.
I understand you feel you needed to rant but you should have figured that 98% of the people here
couldn't give a rodent's ass that you have made this decision.

I'm used to think that as long as a bad story remains underground (or private) it can't help too much to solve similar issues in the future.
I was pretty confident that probably 98% of people around here would have followed the "rules are rules" opinion, but I was hoping that the same 98% would be treaten in a more decent way should similar things happen again.

And about decision of no more money to PJ, this is the only way I have to touch them in a tangible manner.
They would not probably take care of it, but at least I won't feel fucked twice.

R

nevmiles

SolarWorld wrote:

Wait a second, I guess I missed that part with the post being so long I guess, or maybe I'm too tired but, he still got good tickets?

Dude,

STFU!

Seriously OP, you got great seats and you are still butt hurt? Man I was in the middle on this one too! Not anymore.

it's not about the seats, it's about how he was treated by the staff member and how the policies are enforced . . .

nevmiles

joeroberts wrote:

And, by the way, I won't ever STFU!

R

Good. It's because people STFU! and are afraid to speak up that a lot of staff at places feel they can walk all over customers.... kudos for standing up, but at the same time, I would NOT have left there with her saying "this conversatrion is over". I'd have demanded the issue get resolved and not let her get away with avoiding the conflict.... that's all it was about.

kcherub

I have a question...this "Karen" is a 10C employee (from Seattle) and she was in London at the venue? Or, was this a venue employee who was just in charge of the 10C tickets at the venue? Can you give me some clarification on this?

joeroberts

nevmiles wrote:

joeroberts wrote:

And, by the way, I won't ever STFU!

R

Good. It's because people STFU! and are afraid to speak up that a lot of staff at places feel they can walk all over customers.... kudos for standing up, but at the same time, I would NOT have left there with her saying "this conversatrion is over". I'd have demanded the issue get resolved and not let her get away with avoiding the conflict.... that's all it was about.

You're right, but I wanted to get into the arena, not into jail ;-)

kevtic

Flagg wrote:

One point he made though has always bugged me. What does happen to the tickets that go unclaimed because someone could not go to the show and 10C won't allow a transfer? Do they resell them or do they just go unused?

10C should allow transfers. They used to do it. They should now. I can't imagine too many people request.

The 10c assured me the tickets are not re-sold when i was in touch with them. There should be some middle ground on this issue. if you buy tickets anywhere else you would more than likely have tickets posted to you so if you can't make a show you have the chance to sell them (for face value of course). As I'm from Glasgow there was no way i could get down to london to even pick up the tickets and pass them on. if I had lived in london i could have gone to the O2 picked up tickets and band and sold them on. So although there are some attempts to stop scalping you could easily circumvent it if you that was what you wanted to do.

A much better way would be to release them and put them back on sale to 10c members and the original purchaser gets their money back minus some kind of admin fee (say 15%).

As I've stated i think the 10c do a pretty good job overall and I was lucky enough to get SBE tickets which would never have happened if I wasn't a 10c member.

joeroberts

kcherub wrote:

I have a question...this "Karen" is a 10C employee (from Seattle) and she was in London at the venue? Or, was this a venue employee who was just in charge of the 10C tickets at the venue? Can you give me some clarification on this?

look who posts all pictures in this site, then you'll easily find her linkedin page and see what she's doing for PJ

benjs

I think a decent and fair thing for the band to do is to wait until half an hour after the band starts, take all the unclaimed Ten Club tickets, and offer them to Ten Club members for a slight discount. They could even do it where they just randomly pick an envelope, and give it to the person waiting to buy.. this way, it becomes a 'last minute lottery'.

cippociappo

Caro Riccardo,

ma il concerto e' stato bello almeno?
Capisco la tua rabbia, ma purtroppo penso che siano cose che capitano...

Non smettere di ascoltare i Pearl Jam, eh :P

nevmiles

joeroberts wrote:

nevmiles wrote:

joeroberts wrote:

And, by the way, I won't ever STFU!

R

Good. It's because people STFU! and are afraid to speak up that a lot of staff at places feel they can walk all over customers.... kudos for standing up, but at the same time, I would NOT have left there with her saying "this conversatrion is over". I'd have demanded the issue get resolved and not let her get away with avoiding the conflict.... that's all it was about.

You're right, but I wanted to get into the arena, not into jail ;-)

Well if you go to jail for demanding that the issue get resolved (without hitting etc., but with a smile and patience) then our society is fooked . . . . it's not a crime to demand some decent customer service. All I'm saying is I would have stayed there, and not taken no for an answer, as politely and nicely as I could . . . (and I'm not saying what they did was right by the way, I really feel for you, it's a shame that many companies feel they can push people around when they feel they are in a position of power - and on the other side of the coin, I can't say that what they did was wrong re: the rules, it just seems that the main issue is how Karen treated you . . . tickets/policies/rules aside)

SPEEDY MCCREADY

There is good way to do business...
There is a bad way to do business.....

And there is a things called common sense....and decency

There is a something to be said for "Doing whats right"


Thats all I have to say about this.

OceanStone

SPEEDY MCCREADY wrote:

There is good way to do business...
There is a bad way to do business.....

And there is a things called common sense....and decency

There is a something to be said for "Doing whats right"


Thats all I have to say about this.

I love how you get right to the point .
Simple and that's that.

mjb

joeroberts wrote:

First thing I’ve learned is that Ten Club is a place where the law doesn’t apply. In the real world, a proxy letter is enough even to vote in a shareholders meeting of a company but not to collect tickets for a Pearl Jam show. Let me briefly remind you what does the USA law say about Proxies.
Proxy is defined by supreme courts as "an authority or power to do a certain thing." A person can confer on his proxy any power which he himself possesses. Where the proxy is duly appointed and he acts within the scope of the proxy, the person authorizing the proxy is bound by his appointee's acts, including his errors or mistakes (source: Wikipedia). So, yesterday, not taking into account the proxy letter, Ten Club has finally broken the law.

I don't think your interpretation of the law is accurate (keeping in mind I am not a lawyer in the US or the UK). You are using an example where a proxy is an acceptable legal document in lieu of appearing in person (i.e. voting as a shareholder of a corporation) and you are applying it to a private fanclub. I do not believe 10 Club broke the law. On top of preserving the club rules, they are also trying to ensure they are not giving tickets away to the wrong fan. In a busy situation such as the one you have explained, I do understand why the 10c employee would deny you the tickets. If I thought an exception was being made for me, I would insist that the approval be put in writing by the 10c before taking a flight to a show. Regardless, I am happy to hear you scored good seats (which seems like a great stroke of luck for you) and got to see a great show. Your beef if probably with whomever it was at the fanclub that told you this was cool in the first place.

J.

Snoopy Died For Our Sins wrote:

PJ_kidd_9-21-22 wrote:

damn that sucks! :( It's pretty ridiculous that staff member wouldn't transfer the tix. Good thing you still managed to get tickets.

I'll just post this before someone else does for the 6,876,564th time...

Tickets are not mailed in advance. Tickets are distributed at the venue on the day of the show. The Ten Club member must collect the tickets with a valid photo identification.

By opting to purchase tickets, you agree to all Ten Club policies. All ticket sales are final. No refunds, exchanges or transfers. Please visit here http://www.pearljam.com/ten-club/tickets for a full description of the Ten Club ticketing policy and procedure.

He called the 10c in advance and had confirmed that this was ok. Why post this? Yes we all know that we can't just transfer tickets.. come on now.. He called and made prior arrangements. Who the fuck walks to a "will call" with someone else's credit card info and ID copies trying to " steal " tickets? He also had the guy on the phone? It doesn't take genius to figure out that maaaaybe you should check into it? If I flew to see a show and got that line of arrogant crap.. I may have gone to jail out there. This is some crazy crazy shit.

the wolf

SPEEDY MCCREADY wrote:

There is good way to do business...
There is a bad way to do business.....

And there is a things called common sense....and decency

There is a something to be said for "Doing whats right"


Thats all I have to say about this.

for once, i agree 100% with SPEEDY.

SPEEDY MCCREADY

OceanStone wrote:

SPEEDY MCCREADY wrote:

There is good way to do business...
There is a bad way to do business.....

And there is a things called common sense....and decency

There is a something to be said for "Doing whats right"


Thats all I have to say about this.

I love how you get right to the point .
Simple and that's that.

One thing I have learned in my 40+ years on this silly planet.....LIFE IS SIMPLE!!!! People make life complicated...Because people tend to over-think things......Or people make life difficult because they just cant deal with the truth....

There is right..
There is wrong...
There are facts...
There is bullshit.....

Too many people like to deal with the bullshit....Instead of just dealing with the facts...

PureandEasy

As harsh as this may seem, what the 10club needs to do is stand by their policy 100% - NO EXCHANGES, NO TRANSFERS PERIOD. It's unfortunate if something happens and you are unable to attend, but if that's the policy and they stand by it ALL THE TIME, then there is no issue.

that's my way of dealing with the facts and keeping things simple Speedy