Message from UPS to our European Super Deluxe Customers

Poncier

How about printing out the text of the email SLH posted and when UPS shows, give them that in exchange for your set instead of money. Tell them if they have an issue to contact Justin Vickerman.

JordyWordy

feck, accepted mine this morning too. I even nicely asked the UPS guy about the charge, he didnt give me an option of having it held - it was return it or pay for it...wasnt exactly the most helpful guy around (i know its just a package to him, but still).

i was prepared for a charge of somesort but €45?? thats like, over US$60. :?

JordyWordy

Poncier wrote:

How about printing out the text of the email SLH posted and when UPS shows, give them that in exchange for you set instead of money. Tell them if they have an issue to contact Justin Vickerman.

and then watch them drive away with your package!

TheAnti-Santa

Poncier wrote:

How about printing out the text of the email SLH posted and when UPS shows, give them that in exchange for you set instead of money. Tell them if they have an issue to contact Justin Vickerman.

I thought that but I will not be there to answer myself and I don't think its fair to ask someone else to get into an argument about something they know nothing about. Plus I know they would not accept it.

InMyTree4

i know what would make up for this...A TOUR ANNOUNCMENT!

PH109495

I just had a look on Amazon - £99 with free shipping. And there's me like a fool paying £133 (I checked my CC statement) to get it delivered from the States and potentially another £30 tax... How do we get a refund from ten club?

chime

Santos has edited his post.

No longer says to refuse delivery :?

CR65191

I am ok to pay the fees if I get a free ticket for next tour.

CR65191

Chime wrote:

Santos has edited his post.

No longer says to refuse delivery :?

Yeah but in the email you received, it is still "Please REFUSE shipment of the Super Deluxe Box Set until we can figure this out with UPS.[...]"

Dirty Stuart

I just paid £32.25 to UPS... :evil:

PH109495

Going out to the pub now, might have to come back and have a drunken rant later on!

Thorns2010

Ummm....unless I'm reading this wrong that email CLEARLY states its UPS fuck up, not the 10Club.

So why is everyone saying that 10Club should do something for them??

Spacetoad

PH109495 wrote:

I just had a look on Amazon - £99 with free shipping. And there's me like a fool paying £133 (I checked my CC statement) to get it delivered from the States and potentially another £30 tax... How do we get a refund from ten club?

I ordered the Amazon one - I usually dont but you know an additional $90 plus the UPS charge for a chance of signatures.
The last few releases I have bought from 10C and waited the extra few weeks but I decided not to risk it. Seems to be the right decision even though i feel dirty now!!! :evil:

dimitrispearljam

i order 2 of them,,and ask me 300 euros extra for vat,,i contact 10c and they say to me 2 minutes ago that they just got a call from ups and not to refuse shippment and wait to tell me what happen...wait people,,and i hope u already pay extra to take your money back,,
peace
Dimitris

Santos L. Halper

Chime wrote:

Santos has edited his post.

No longer says to refuse delivery :?

post has been updated.
slh

Ruxpin

First of all can I say that I think the 10 Club have done a very good job previously.
I am not disputing that but I'm in the UK boat here and I am not happy with this situation.
I do appreciate that Santos was on here pretty quick and emails have been sent out but this is a big mess up on an apparently major release "for the fans".

1.) There was never an announcement of changing the courier to UPS from the usual USPS. Usually the shipments to europe etc go by USPS via Sweden and then onto the respective countries. I have ordered a number of items before and yes I have had to pay import costs a couple of times in the past year (when the value of the goods was over £18.00). These charges were approx £7.50 and £8.00 for orders of £50ish and £80ish respectively.
Had 10C mentioned the fact that the courier had changed to UPS then I and I presume others would have queried the situation as UPS are notorious for making extra money from "additional handling charges" on top of the import duty.

Based upon previous experience with import duty I was expecting a charge of approx £12 if I'm honest. NOT 3 times that amount.

2.) In my opinion $50 is a slightly excessive amount to charge for delivery. Yes I understand the package is weighty and the choice of a commercial courier was probably used to reduce the amount of packages that get damaged. But when you consider 10C have taken a hit on providing US customers free shipping it just seems that they could have also done a little bit extra to lower non-US delivery charges also.

3.) It seems that the problem with the import charges is to do with either the service that 10C have requested or the value that has been put on the shipments. I do hope this is UPS fucking up and not the 10C but a little clarity would be appreciated.

4.) To have non US residents paying $300 compared to what the US fans are paying to me just seems unfair.
Is this completely 10C's fault? Of course not.
Could the delivery service have been worked out a bit better for international customers? I think so.

Will us international customers get something a bit special in response to this poor service? I hope so.

dimitrispearljam

ok,,,,,and now what?i pay 190$ ,means ,150 euros...and they ask me 150 euros more ..and i order 2 of them,,so 300 euros more what to do now?refuse,,,?i feel like they stealing me

Santos L. Halper wrote:

Santos L. Halper wrote:

UPS

To the Ten Club members located in Europe who have ordered the Ten Super Deluxe Package:

Those of you who have been contacted by UPS (Europe) and asked to pay higher than expected clearance fees, please know that UPS is aware of these issues and we are working with our brokerage departments in your countries to resolve any issues with the assessment of these fees and ensure their accuracy. This is a UPS issue and not one caused by Ten Club in any way. We apologize for causing you any inconvenience or confusion and will do all we can to deliver your orders without further complication. We value our relationship with Ten Club and its members and are committed to providing you with excellent service.

Thank you for your understanding and we will update you as these issues are resolved.

UPS

Justin Vickerman
UPS Account Manager
International Business Development
<!-- e --><a href="mailto:jvickerman@ups.com">jvickerman@ups.com</a><!-- e --> <mailto:jvickerman@ups.com>

International Support: (800) 782-7892

Veronica Cabading
UPS
Account Manager
Washington District
email: <!-- e --><a href="mailto:vcabading@ups.com">vcabading@ups.com</a><!-- e -->

here is the latest:
If there is a "reasonable" customs/duty tax imposed, you should not refuse the shipment. All International shipments are subject to customs/duty taxes imposed by your country. The value of the Super Deluxe Box set is marked $100. If the charge is "excessive", meaning 75+ euros, refuse the shipment until we can get this figured out. If you have questions, please contact <!-- e --><a href="mailto:shipping@tenclub.net">shipping@tenclub.net</a><!-- e --> or the UPS contacts listed above. Please CC <!-- e --><a href="mailto:shipping@tenclub.net">shipping@tenclub.net</a><!-- e --> on all UPS contact so I have a record of what's going on.
If you have already paid, hang tight. We are working on a solution.
I will update this post as I get more info from UPS.
SLH

Jammalambo

Santos L. Halper wrote:

Santos L. Halper wrote:

UPS

To the Ten Club members located in Europe who have ordered the Ten Super Deluxe Package:

Those of you who have been contacted by UPS (Europe) and asked to pay higher than expected clearance fees, please know that UPS is aware of these issues and we are working with our brokerage departments in your countries to resolve any issues with the assessment of these fees and ensure their accuracy. This is a UPS issue and not one caused by Ten Club in any way. We apologize for causing you any inconvenience or confusion and will do all we can to deliver your orders without further complication. We value our relationship with Ten Club and its members and are committed to providing you with excellent service.

Thank you for your understanding and we will update you as these issues are resolved.

UPS

Justin Vickerman
UPS Account Manager
International Business Development
<!-- e --><a href="mailto:jvickerman@ups.com">jvickerman@ups.com</a><!-- e --> <mailto:jvickerman@ups.com>

International Support: (800) 782-7892

Veronica Cabading
UPS
Account Manager
Washington District
email: <!-- e --><a href="mailto:vcabading@ups.com">vcabading@ups.com</a><!-- e -->

here is the latest:
If there is a "reasonable" customs/duty tax imposed, you should not refuse the shipment. All International shipments are subject to customs/duty taxes imposed by your country. The value of the Super Deluxe Box set is marked $100. If the charge is "excessive", meaning 75+ euros, refuse the shipment until we can get this figured out. If you have questions, please contact <!-- e --><a href="mailto:shipping@tenclub.net">shipping@tenclub.net</a><!-- e --> or the UPS contacts listed above. Please CC <!-- e --><a href="mailto:shipping@tenclub.net">shipping@tenclub.net</a><!-- e --> on all UPS contact so I have a record of what's going on.
If you have already paid, hang tight. We are working on a solution.
I will update this post as I get more info from UPS.
SLH

Well, Santos, if the declared value is $100 than even 40-45 euros is EXCESSIVE.. I was prepared for taxes (I'm from Italy), but I never pay more than 25 euros for items from extra EU countries with the value marked at $100.. What's the problem with UPS? Why they charge more than other services (such as regular mail)? I prefer to wait a little longer for my package but without these troubles..
Thanks for the effort anyway

bOcciO

Payed 45€ to UPS in Germany, total amount 185€!!! Twice the price in retail store :((((

Jammalambo

That's fucking ridiculous, my german friend.. People in the US got free shipping and no extra charges, we european people $50 plus taxes.. I repeat, we are aware of customs duties, but this is so unfair.. :x