Hartford 10C Ticket Debacle

Bada Bing Crosby

mouthfulofsoup wrote:

Those of us who were there are still confused. There was absolutely no explanation of why the line did not move. The issue wasn't the amount of people, the issue was all of us standing in a line that didn't move for over an hour...& no one told us why.

and i showed up at msg before 2--the windows were supposed to open at 2--didn't open til 330. there's no ryhme or reason to any of this. i didn't miss any of the show, but why were we forced to be corralled in barriers not moving for an hour and a half? and the line went down to the street, luckily, i was covered, but it started to rain and people got soaked. if they would have opened on time, those people would have remained bone dry.

mouthfulofsoup

dnice1997 wrote:

I already said there was plenty of blame to go around...Venue, 10c, fans included..... i just think you're in a tough spot to get a refund.

Whatever happened behind that glass happened, it doesnt matter...I think the 10club's simple argument to you will be....We gave you 6 hours to pick up the tickets before things got hectic

We're going in circles here, but It DOES matter. My simple argment to them, again, will be "show me where it states that we NEEDED to be there hours early to pick up tickets to get into the show."

Veddernarian

mouthfulofsoup wrote:

We're going in circles here, but It DOES matter. My simple argment to them, again, will be "show me where it states that we NEEDED to be there hours early to pick up tickets to get into the show."

I am a huge fan of 10C and grateful for what they do. However, you have every reason to be angry. It isn't like an accident on the way to the airport. There was no accident. The building didn't lose a beam which unexpectedly blocked the doorway. This wasn't the 1st time a concert was played there and it wasn't the 1st time PJ played there. Something went terribly wrong. Being there 1:15hr before an event is to start is not unreasonable. I have kids and a profession and I love these people who say to spend the day there. For a concert? Lets put things in perspective. This is a concert, not international travel 10 days after 9/11. An hour is reasonable; should be reasonable. If you showed up at 9:00 and missed 1 or 2 songs, I wouldn't feel sorry for you. But you didn't. You bought something in good faith, and the incompetence surrounding the ticket distribution resulted in your missing 30% of the show at no fault of yours. You should be entitled a partial refund. Probably 50%. There is more than a percentage of the show. You'll live the rest of your life knowing what you missed, and knowing that non-fan club members walked right in. 10C members are going the extra distance, shelling out memberships, etc. We're the ones cheering the loudest, pumping up the bandmembers. Don't piss where you eat, I say. They should reconsider doing you right. I live in California and was 3000 miles away watching the setlist on a Blackberry from a gold-line train in amazement. I wholeheartedly feel for you.

Bada Bing Crosby

and 30% of the hartford pair is $44.40, which is TWO years membership and 3 bootlegs. i cant believe how cheap they are considering the amount of money we spend on them.

Pinstrps

Well, those who stood in line for that long...did you not ask the people at the window wtf was going on? When you finally got your tickets how long did it take that person to get them to you? I'm just curious if people vented at the window and what they had to say

mouthfulofsoup

Veddernarian wrote:

I am a huge fan of 10C and grateful for what they do. However, you have every reason to be angry. It isn't like an accident on the way to the airport. There was no accident. The building didn't lose a beam which unexpectedly blocked the doorway. This wasn't the 1st time a concert was played there and it wasn't the 1st time PJ played there. Something went terribly wrong. Being there 1:15hr before an event is to start is not unreasonable. I have kids and a profession and I love these people who say to spend the day there. For a concert? Lets put things in perspective. This is a concert, not international travel 10 days after 9/11. An hour is reasonable; should be reasonable. If you showed up at 9:00 and missed 1 or 2 songs, I wouldn't feel sorry for you. But you didn't. You bought something in good faith, and the incompetence surrounding the ticket distribution resulted in your missing 30% of the show at no fault of yours. You should be entitled a partial refund. Probably 50%. There is more than a percentage of the show. You'll live the rest of your life knowing what you missed, and knowing that non-fan club members walked right in. 10C members are going the extra distance, shelling out memberships, etc. We're the ones cheering the loudest, pumping up the bandmembers. Don't piss where you eat, I say. They should reconsider doing you right. I live in California and was 3000 miles away watching the setlist on a Blackberry from a gold-line train in amazement. I wholeheartedly feel for you.

Thank you, very well said.

For the record, if they replied saying "we'll give you 1/2 your money back", I would have been okay with that. Nothing is going to change what happened, but their "offer" was insulting.

mouthfulofsoup

Pinstrps wrote:

Well, those who stood in line for that long...did you not ask the people at the window wtf was going on? When you finally got your tickets how long did it take that person to get them to you? I'm just curious if people vented at the window and what they had to say

I didn't ask anyone anything cuz apparently no one that did were getting answers. I knew I would go off on someone & didn't wanna get thrown out of the venue with that tight ass security. It took all of 1/2 a min. for them to actually get the tix when I finally got to the window & once I finally did I wasn't wasting another second arguing with anyone. I signed my name & "pissed" under it on the envelope, grabbed the tix & ran inside.

robx

Has anyone thought about calling Visa and Mastercard to dispute the charges and request a refund?

Ryan_WFC

Get_Right wrote:

You can accept the 10c and its idiosyncracies or you can buy tickets elsewhere. Its really that simple.

95% of the time they deliver.

Amen. And they "deliver" a ton for us.

Get_Right

mouthfulofsoup wrote:

Because bottom line is, once they take our money, THEY become responsible for giving us what we bought.

I agree with this statement. And I understand that the silence is maddening.
But its not their fault that a huge number of people showed up at the last minute.

Fighting Hellfish

Get_Right wrote:

I agree with this statement. And I understand that the silence is maddening.
But its not their fault that a huge number of people showed up at the last minute.

if you insist on using that phrase, at least be accurate, and state that a huge number of people showed up in the last 90 minutes

jimc3

Fighting Hellfish wrote:

if you insist on using that phrase, at least be accurate, and state that a huge number of people showed up in the last 90 minutes

90 mins is a LONG goddamn time

if it was "a huge number of people showed up in the last 30 minutes", then that's a different story

PatrickBateman

jimc3 wrote:

90 mins is a LONG goddamn time

if it was "a huge number of people showed up in the last 30 minutes", then that's a different story

Parked at about 7:30 had 3 quick beers and headed into the venue and got in line....My receipt for tshirt I bought (as soon as we got in) says 9:49

dnice1997

There were easily 1000+ people in that line at like 8:30

5 Tenclub windows, so at best you would have 200 per window

so if each person took 30 seconds, which is fast...thats 100 minutes.

now add to that people cutting the line, every 10c member examining their tickets, asking to speak to a manager becuase they arent good enough, throwing a hissy fit..

you can easily see how this will add up

washedinblack91

jimc3 wrote:

90 mins is a LONG goddamn time

if it was "a huge number of people showed up in the last 30 minutes", then that's a different story

exactly! i mean, i've only been to one previous hartford show in '06 and we got to the venue after MMJ played, AND we got our tickets in a matter of minutes. who the hell figures "oh, i gotta get there 5 hours early, despite the fact that previous experience has shown me getting there a half hour before they come on is fine"? and i was there at 7:45. that's an hour and a half before they came on, and ALREADY there was a line for blocks. so obviously it wasnt just people getting there late, because at least something would have been going on, not an hour+ of absolute nothingness

Fighting Hellfish

dnice1997 wrote:

There were easily 1000+ people in that line at like 8:30

5 Tenclub windows, so at best you would have 200 per window

so if each person took 30 seconds, which is fast...thats 100 minutes.

now add to that people cutting the line, every 10c member examining their tickets, asking to speak to a manager becuase they arent good enough, throwing a hissy fit..

you can easily see how this will add up

or you could add to it what really happened: some douches cutting in line, no 10 Club memebers examining their ticket until they got inside, because they already missed 1/3 of the show, and wanted to get inside fast. Noone asking to speak to a manager, because that would only make you miss more of th show, the only fits were when members were asked for their autograph on their envelope, but they just wanted to get inside, due to the aforementioned ALREADY HAVING MISSED 1/3RD OF THE SHOW

the 10 club is not going to give you front row, center because you cam eon here to defend them, espcially since noone blames the 10 Club. the only gripe with the club is that they haven't so much as acknowledged it even happened

PureandEasy

Wow, this is the first I heard about this. I’m sorry to everyone who got screwed and missed some of the show. That blows.

There was an issue in Camden, and the band actually waited for a period of time, I think they started maybe a half hour later than normal. And Ed said, did you all make in ok? I figured that's why they started late.

I was surprised too when I saw the lines in Camden but they moved fairly quickly.

edlax20

I cut the line and had my tickets in 10 minutes. The line was way 2 long to wait.

dnice1997

Fighting Hellfish wrote:

or you could add to it what really happened: some douches cutting in line, no 10 Club memebers examining their ticket until they got inside, because they already missed 1/3 of the show, and wanted to get inside fast. Noone asking to speak to a manager, because that would only make you miss more of th show, the only fits were when members were asked for their autograph on their envelope, but they just wanted to get inside, due to the aforementioned ALREADY HAVING MISSED 1/3RD OF THE SHOW

the 10 club is not going to give you front row, center because you cam eon here to defend them, espcially since noone blames the 10 Club. the only gripe with the club is that they haven't so much as acknowledged it even happened

well, you obviously missed my earlier posts where I blame the 10c, the venue, and late arriving fans. The 10c is antiquated with this day of the show ticket policy, I hate it and the venue couldnt handle the mad rush and reacted too slowly.

Listen, it sucks..and im not pining for better tickets by defending the club, I just think some of you need a reality check...If you get any sort of refund, I will be blown away.

maybe folks later didnt complain, but I was in line without about 10/15 people at 5:30.....literally every person said, "this can't be right" or "im too far back", " I need to speak to someone from the 10c".....

definitley added to the wait for me

Ryan_WFC

I feel lucky to say I had my tickets by about 8pm. What sucked, though, was there was no exit at that point; I had to fight my way against the grain through a swarm of sardine-packed, pissed-off people.

I looked at the security guard there, as if to say "Really? No exit?" and he just kind of shrugged.